【崗位職責】 1、制定及執(zhí)行市場銷售計劃 2、酒店市場開發(fā)、客源組織和酒店商品客房、餐飲、會議的銷售工作。 3、分析市場動向、特點和發(fā)展趨勢，設立市場目標。 4、走訪客戶，根據(jù)市場變化，并不斷改進服務工作。 5、審核服務活動的策劃方案，組織員工工作。 6、簽定住房優(yōu)惠協(xié)議、旅行社房價協(xié)議及各種合作協(xié)議。 【崗位要求】 1、按照公司整體要求，制定和組織實施公司在市場策劃、銷售管理、客戶服務和物業(yè)管理的戰(zhàn)略規(guī)劃。 2、負責項目可行性比選階段的市場研究、客戶分析、市場定位和營銷推廣方案設計。 3、負責監(jiān)督和考核公司各項目的營銷推廣、銷售進度、銷售回款和客戶服務等，支持和保障項目實施。 4、負責組織營銷推廣、銷售執(zhí)行、客戶服務等方面專業(yè)人員的培訓。 5、英語口語和書寫流利。

Ensures smooth and efficient operations ofF&B service. Ensures that service in bars, restaurants,and private dining are all carried out according to the standards Monitors hygiene in work practices bothservice and production. Regularly checks all areas for maintenancerequirements and follow up. Ensures that all machines and equipment areworking. Work closely with the Director of Food &Beverage, Executive Chef and Sous Chef to design an effective menu and winelist while ensuring excellent product quality at a fair price. Assists in the department budget development.Monitors food, beverages, and labor budgets. Monitors hygiene in work practices bothservice and production. Regularly checks all areas for maintenancerequirements and follow up. Ensures that all machines and equipment areworking. Hires, trains, disciplines, manages, andschedules colleagues under Food & Beverage. Conducts training and refresher course forall F&B colleagues. Comply with Work Rules and Standards ofConduct. Work harmoniously and professionally withco-workers and supervisors.

-?Drive business of all market segments, especially Corporate and Groupsegments to achieve the revenue target and ensure to keep good businessrelationship with existing customer for repeat business. - Work with Director of Sales & Marketing for the related revenuebudget in Corporate and Group Corporate market segments, the related expensebudget for sales trip, entertainment, etc. and the related business strategy inmarketing plan.

【崗位職責】 1、為酒店銷售業(yè)績提供專業(yè)、有力的支持，以達到戰(zhàn)略目標。 2、實施并發(fā)展部門和酒店的政策。 3、同總監(jiān)一同制定市場推廣戰(zhàn)略和促銷活動。 4、通過發(fā)展并實施銷售市場推廣策略達到收益目標。 5、根據(jù)外部環(huán)境可能對銷售產(chǎn)生的因素，制定不同的方案。 6、根據(jù)市場變化趨勢，尋找競爭優(yōu)勢，提高市場份額。 7、分析市場機會，制定具體目標，發(fā)展并有效實施策略和計劃。 8、根據(jù)酒店的住房及會議情況，評估市場機遇，并協(xié)助其他部門（如：餐飲部，公關部等）宣傳和推廣促銷活動。 9、評估、掌握市場動態(tài)和趨勢。 10、制定銷售目標，對于與實際完成銷售任務的差額，如何采取補救措施。 11根據(jù)客戶的需求，不時向客戶更新酒店優(yōu)惠政策。 12、針對特殊客戶群體制定特殊的市場銷售方案。 13、有效管理時間。 14、分配銷售市場、劃分客戶類型。簡而言之，把時間管理概念有效灌輸給銷售的同事。 15、維護客戶關系，了解客戶需求，掌握服務技能、銷售溝通技能，做好客戶反饋。 16、通過對酒店銷售人員的培訓、引導，提升住房率，給酒店帶來收益。 17、通過對銷售人員的培訓、引導，制定相應的規(guī)則，使團隊銷售潛力發(fā)揮到最大，建立榮譽感，提升忠誠度。 18、與部門總監(jiān)、總經(jīng)理、部門經(jīng)理和客戶保持良好的溝通。 19、能夠為客戶呈現(xiàn)良好的酒店介紹及描述。 【崗位要求】 1、具備優(yōu)秀的銷售技能和技巧。 2、通過探討和聆聽，具備善于發(fā)掘客戶需求的能力。 3、具備果斷、自律的性格 4、具備高度的自信心，工作的熱情和主動權。 5、擅長交際 6、擅長與不同的人打交道 7、懂得運用心里學技巧 8、具備銷售的相關經(jīng)驗 9、酒店專業(yè)或相關經(jīng)驗的優(yōu)先

Scope of Position Assist the Director of Communications in liasing with local media, in-house overseas media, employees and the general public to increase positive publicity, awareness and to effectively deal with media requirements. Requirements College Education? Minimum 3 years working experience with at least 2 years of PR or Marketing Services experience Minimum 2 years’ experience in Asian hospitality Experience in working with and directing advertising agencies Knowledge of photography and cataloguing processes Experience in production and printing skills Experience in writing skills-copying writing or press release creation Experience in database management and direct mail Experience in overseeing and working to a budget Experience in dealing with a multi-cultural environment Very people oriented Strong background in customer service orientation A computer literate Fluent English both in spoken and writing Basic Mandarin is preferred Degree in communication management or Advertising desirable but not required Good organizational skills Ability to handle pressure in a fast-paced environment Excellent interpersonal skills Excellent communication skills in all aspects: verbal, written and non-verbal Strong creativity Approachable, open-minded and fair Flexible High energy Must be able to work in a team and independently on occasions High standards and very professional 職責范圍 協(xié)助市場傳媒總監(jiān)聯(lián)系本地媒體，店內(nèi)的境外媒體，酒店員工和公眾，打造積極的宣傳，提升知名度，有效處理媒體需求 職位要求 大學教育 至少3年的工作經(jīng)驗，其中2年為公關或市場服務 在亞洲服務業(yè)至少工作2年? 市場傳媒或廣告學位最佳 具備與廣告代理工作的經(jīng)驗?? 了解照片和目錄處理相關的知識 具備制作和印刷領域的相關經(jīng)驗 具備寫作技巧，如文案，新聞稿撰寫等 具備數(shù)據(jù)庫管理和直郵的經(jīng)驗?? 具備監(jiān)督和制定預算的經(jīng)驗 具備在多種文化環(huán)境下工作的經(jīng)驗 非常以人為本 具備很強的客戶服務導向的相關背景 熟練運用電腦 流利的英文表達能力，包括書面和口語? 基本的普通話溝通能力最佳 良好的組織能力 能夠承受快節(jié)奏環(huán)境下工作的壓力 良好的人際關系 口頭，書面和非口頭等所有方面均具備良好的溝通能力 很強的創(chuàng)造力 善于解決問題，性格開朗，處事公平 靈活 充滿旺盛的精力和工作熱情 必須能夠在團隊中合作完成工作，在某些情形下可以獨立工作 高標準，非常專業(yè)

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or another related field is desirable Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge

Create and execute content strategy toincrease awareness, engagement, and conversion across all digital channels. Manage officialwebsite, collaterals, marketing activities, social media platform as well asrelated marketing campaigns for hotel. Drive marketing solutions that will improveperformance for the various online channels and together with Sales and RevenueManagement to support property’s overall RevPAR index and other key customermetrics according to brand. ?負責管理酒店網(wǎng)站、宣傳品、酒店推廣活動以及社會化媒體平臺與相關推廣。與銷售部、收益管理部共同合作以提高包括酒店平均客房收益和其他重要品牌相關的重要指標。

·?????????? At least 2 years of related work experience ?????? 至少2年的相關經(jīng)驗 ·?????????? Good Knowledge of haccp and China Food Safety Standards and procedures ??????? 熟知食品認證體系及食品安全相關法規(guī) ·?????????? ?Fluent English. ??????? 流利的英語 ·?????????? Word, Excel, Outlook ?? ?????電子文件，表格及郵箱 ·?????????? Some F&B Kitchen knowledge of, cost control in F&B, labor controls, maintenance, Sanitation and Hygiene. ??????? 餐飲廚房的知識，成本的控制，員工開支的控制，維護設備實施及衛(wèi)生的能力 ·?????????? Strong interpersonal skills and attention to detail. ??????? 較強的人際交往能力及對細節(jié)的觀察力 ·?????????? Leader and trainer. ??????? 領導力及培訓能力

ESSENTIAL DUTIES AND RESPONSIBILITIES ?主要工作職責： 1.To assist S&M department in ensuring that the Departmental Operating Budget is adhered to and that all costs are strictly 協(xié)助銷售部達成部門預算 2.Be able to stand or making his/her own decision, even superior is not around 能夠做正確的判斷和決定 3.Initiates action to ensure guest comfort, safety and satisfaction 確?？腿说氖孢m性，安全性和滿意度 4.Train reservation agents to meet its standard 培訓預訂部文員達到預訂部要求和標準 ?5.Applies policy and procedure guidelines to solve problems in terms of guest complaints and others 處理并解決客人的投訴和其他問題 6.?Coordinates with the team in order to maintain an effective atmosphere and an efficient service 和各部門良好合作，保持有效工作的氛圍和高效的服務 7.To follow policy and procedure in confirming room rate and deposit based on management courtesy 根據(jù)酒店政策確認房價和要求預付款 8.Be proactive in assisting reservation with all requests, ensure that the explanation is clear and updated, handle with helpful manner and friendly, and utilize guest name at all the times 積極主動地協(xié)助客人所有預訂需求，樂于助人，確保清楚地解釋和更新，溝通中稱呼客人名字。 9.Handling reservation and ensure getting all complete names, flight details, method of payment as well as correct contact details. 處理預訂，確保獲得客人所有客人全名，航班信息，付款方式以及正確的聯(lián)系方式 10.To arrange and organize guest request with other department , ensure that all is in order 與其它相關部門溝通并組織安排客人的要求，確保準確無誤 11.To provide accurate information for other department in related to guest preference, time of arrival and departure mentioned on the booking 把客人的喜好，到達/離店時間等準確信息提供給到相關的其他部門 12.Ensure that all enquiries are answered promptly and do necessary remark /highlight for any specific request 及時答復所有問詢，對于客人特殊需求要做好必要的記錄/強調(diào) 13.?To update all guest profiles based on Corporate office standard 根據(jù)總部的標準，更新客人的profile 14.Cross checking "booking report" and " Expected Arrival report" generated by ACR/GDS/WEB to avoid discrepancies as well as ability to making sure interface is working in order 檢查ACR/GDS/WEB的預定，以避免漏失，同時檢查Interface工作是否正常 15.Work with Reservation Center closely, in order to make sure guest’s booking going on smoothly. 與預定中心密切合作，保證客人的預定準確順暢的進行 16.To improve and update knowledge of job, hotel facilities in general and be familiar with Aman resorts properties 提高更新工作相關知識，酒店設施，并熟悉所有安縵酒店 17.To work with other Front Office staff to coordinate a smooth operation 和前廳部同事合作，確保日常運營順暢 18.Communicate with other department on any case to maximize guest satisfaction 有情況時與其它部門溝通，以提升客人的滿意度 19.Always up sell room and guest activities to maximize hotel revenueUp sell 房型和賓客活動，使酒店收益最大化

? To do whatever it takesto provide exceptional service for our customers and to strive for excellenceto achieve customer satisfaction. 無論怎樣做都是為了向顧客提供優(yōu)質的服務，達到顧客的滿意。 ? A warm and sinceregreeting. Use the guest name, if and when possible. 真誠而親切的問候，盡可能的使用顧客的名字。 ? Anticipation andcompliance with guest needs. 預測并滿足顧客的需要。 ? Fond farewell. Givethem a warm good-bye and use their name, if and when possible. 禮貌的道別 , 盡可能的使用顧客的名字和他們說再見。 ? He is responsible forthe efficient and successful operation of the designated Kitchen. He controls,checks and supervises the kitchen operations and works hands on as and whenneeded. He assumes the responsibility for training related functions of all hisstaff ? He assists theExecutive Chef in the day-to-day kitchen operations and represents him, in hisabsence, with all its responsibilities. 承擔起西餐行政總廚賦予的某一個廚房的工作職責。同時也要負責員工崗上培。協(xié)助行政總廚完成所有與廚房相關的工作。他控制、監(jiān)測并領導整個廚房的運作。當西餐行政總廚不在時要全權負責起廚房的運作。 ? Supervise efficient,productive and profitable kitchen operations and ensure that high standards offood production and presentation are consistent throughout the hotel at alltimes. 提供高標準的服務并提出建議。保證高效率且有利潤的廚房運作。負責廚房的運作。 ? He is responsible forthe quality of all food prepared in the kitchen he supervises. He constantlyinspects taste, temperature and visual appeal. He makes sure that all dishesare uniform and that established portion sizes are adhered to standard. 負責監(jiān)督所有廚房食品質量的準備、要不斷的檢查食品的味道、溫度外觀。確保所有食品都按照標準達到每份的分量。 ? He is very careful toprevent the use of spoiled or contaminated products in any phase of foodpreparation and prevents associates who are ill or suffering from an infectionfrom taking part in the preparation or handling of food. 確保所有的食品沒有腐爛、變質，時刻注意在提供食品時避免員工使用過期及污染食品。 ? Ensure that outstandingspecial events and special food promotions are carried out. 確保優(yōu)秀的烹飪技術向年輕同事傳授。 ? To control standards offood production and presentation throughout the hotel. 控制食品出產(chǎn)的標準。 ? To examine goods forquality and quantity. 監(jiān)測收貨的食品質量和數(shù)量。 ? He controls the Chefsand Cooks to follow standard recipes and methods of preparation. 控制廚師要按照配料卡標準及程序準備食品。 ? He informs the Western ExecutiveChef immediately of bad products. 及時將變質食品拿出并通知西餐行政總廚。 ? Total knowledge &understanding of Food Preparation Standard & Procedure. 了解并熟知所有食品準備的標準和程序。 ? Ensure that all P&Pand S&P are carried out consistently. 保證所有的政策和程序和標準和程序是。 ? Take part in thesetting and evolving the standards and procedures. 參與制定和發(fā)展標準和程序。 ? Responsible for hygienestandards with the Steward Coordinators, in all kitchens, store room,refrigerators and work areas. 同管事部協(xié)調(diào)員按照衛(wèi)生標準共同管理好廚房、庫房、冰箱的衛(wèi)生。 ? Responsible for thepersonal hygiene and grooming standards of the kitchen staff. 監(jiān)督所有員工的個人衛(wèi)生和儀表儀容達到標準。 ? He ensures personalcleanliness and proper discipline of all associates under his supervision. 確保個人衛(wèi)生并對于員工過失作以相應處罰。 ? He assures that soiledor damaged utensils are not put into use, watching for cracked and chippedchina and glassware and trains his staff to follow this rule. 確保不使用破損餐具及檢查瓷器、玻璃器皿是否有裂紋并嚴格執(zhí)行此項規(guī)則 。 ? To work closely withthe Western Executive Chef on the development of food cost and quality controlprocedures. 同西餐行政總廚共同研究如何發(fā)展食品質量控制程序。 ? To ensure that thesecontrol procedures are carried out consistently. 保證按照成本和食品質量控制程序進行。 ? Assist with the costingand pricing of menus and other food services having taken into considerationthe profit margins lined out in the hotel budgets. 協(xié)助成本制定菜單價錢，其他食品及服務也要考慮到酒店預算的盈利差。 ? Together with the WesternExecutive Chef investigates food cost issues with a view to take whatevercorrective action may be necessary. 同西餐行政總廚共同監(jiān)測食品成本并及時糾正其中出現(xiàn)的問題。 ? Make sure that all theEquipment and fixtures are maintained well and reports any faults and damage. 保證所有的設備正常工作如有問題馬上報告。 ? Handle and store stockaccording to stock control procedures. 按照存貨控制程序處理和儲存存貨。 ? To constantly examinefood supplies to ensure that they conform to the quality standards stipulatedby the company are adhered to. 持續(xù)檢查食品供應的質量確保食品質量達到標準。 ? The Sous Chef isresponsible for the purchase of food in absence of the Executive Chef. Incooperation with the Purchasing Manager, he assures the best quality for thebest price. 行政總廚缺席時要負責食品采購，同采購部經(jīng)理共同以最低價錢買到最好食品。 ? Be aware of duty ofcare, and adhere to occupational health and safety legislation, policies andprocedures. 強調(diào)保養(yǎng)職責 , 遵守工作區(qū)健康和安全法規(guī) , 政策和程序。 ? Initiate action tocorrect a hazardous situation and notify supervisor’s managers of potentialhazards and dangers. 采取行動排除危險 , 向上級或經(jīng)理報告危險隱患。 ? Adhere to the hotel’ssecurity and emergency policies and procedures. 堅持酒店安全制度 , 緊急情況處理規(guī)定和程序。 ? Be familiar withproperty safety, current first aid fire emergency procedures. 熟悉對財產(chǎn)安全 , 緊急救護和火警等處理程序。 ? Comply with all hoteland corporate Safety and security guidelines. 遵守酒店和公司的所有工作指南。 ? Takes an active part inall facets of Training activities in the Food Preparation Department. 廚師長要在食品準備部門的培訓中起到重要作用。 ? On the job training. 在崗培訓。 ? Training on New MenuItems. 新菜單種類的培訓。 ? Conducting ClassroomStyle Training in all Food Preparation related subjects. 對于相關食品知識作課堂式培訓。 ? Assist Chief Stewardwith Sanitation and Health Training. 協(xié)助管事部經(jīng)理作好衛(wèi)生及健康的培訓。 ? To assist with thedevelopment and implementation of a training program for kitchen staff. 協(xié)助制作完整的廚房員工發(fā)展計劃。 ? To work closely withthe Western/Chinese Executive Chef, Human Resources, Personnel manager, andplan for future staffing needs. 同西餐行政總廚共同制定本部門各崗位所需人員的編制計劃。 ? Assist in Recruitingstaff and conduct interviews. 協(xié)助招聘員工和面談。 ? Maintain up-to-datestaff records. 維護現(xiàn)有員工記錄。 ? Hands on and takeactive part in day-to-day operations. 控制和參與每天的正常工作。 ? Manage staff trainingand development using Human Resources management system. 使用 2 人力資源管理系統(tǒng) ” 來管理員工培訓和發(fā)展。 ? Implement staffperformance appraisals. 進行員工表現(xiàn)評估。 ? Carry out exitinterviews. Supervise staff performance. 實施員工離職面談。 ? Provide ongoing adviceand support to staff under your supervision. 給予所管轄的員工以不斷的建議和支持。 ? Implement appropriatemanagement practices to foster a culture of open door approach and enhancestaff motivation. 實施合適的管理方式給予員工動力和溝通。 ? He also liaises withother outlets and Departments on guest comments and follows up with necessary action. 要和各餐廳及各餐廳經(jīng)理共同處理有關客人意見。 ? Deal effectively withguests and workplace colleagues from a variety cultures. 與具不同文化背景的客人和同事有效溝通。 ? Work effectively in ateam. 和團隊一起有效工作。 ? To assist the executiveChef and Executive sous chef with the planning and design of new kitchens andkitchen improvement schemes. 協(xié)助行政總廚設計新的廚房計劃并提出改進方案。 ? To discuss with theExecutive Chef on the maintain of kitchen equipment. 同行政總廚共同討論如何維護廚房設備。 ? To keep up to date withnew development techniques and equipment and instruct his staff on how to useit correctly. 保證食品、機器不斷更新并指導員工如何正確使用。 ? Abide by both the hoteland policies and procedures. 遵守和酒店的規(guī)章制度。 ? Prepare and maintainfiles, reports, letters, memorandums and other relevant business documentation. 準備和維護文檔 , 報告 , 信函 , 備忘錄和其它相關業(yè)務資料。 ? Ensure all reportingand servicing deadlines are met on a timely basis. 保證所有報告和服務都能按時完成。 ? Must have a goodknowledge and understanding of Western and basic Asian cuisines. 必須具備良好的西餐烹飪知識和基礎的亞洲烹飪知識。

Scope of Position The incumbent is responsible for Accountable and responsible for maximizing catering (all non-room related banquet functions and outside catering) revenues & achieving targets set (Measurable Results) Research and identify potential banqueting business sources; subsequently establish the awareness and sell the banqueting facilities to these potential sources Maximise yield for available meeting and conference facilities by focusing on filling low demand periods and up selling high demand dates and by securing business beyond the current and budget year. Requirements Educational level: Degree or Diploma in Hospitality Management or relevant education Work experience:  Minimum 2 years sales experience in the hotel industry, luxury hotel is preferred Job knowledge:  Able to liaise effectively with designated market segment accounts Knowledge of Catering and MICE segment A computer literate Fluent in English and local language 職責范圍 負責最大化宴會活動的收入，負責所有和客房無關的宴會活動及外賣服務，完成部門制定的收入指標。 調(diào)查和發(fā)現(xiàn)潛在的客戶資源，并有意識向這些客戶銷售酒店的資源。 根據(jù)全年的任務指標和市場狀況，在淡季時盡最大可能去銷售酒店當時的空閑會議場地和設施，在旺季時提前銷售明年的會議場地，實現(xiàn)收益最大化。 職位要求 教育水平 酒店管理或相關專業(yè)學位或證書 工作經(jīng)驗  在宴會及會議服務行業(yè)工作兩年以上，具備豪華酒店工作經(jīng)驗最佳 工作知識  能有效的和所負責市場客戶進行溝通 對所負責市場有一定了解 熟練操作計算機 流利的英語 流利的普通話

Scope of Position The incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales - MICE in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. Requirements Degree or Diploma in Hospitality Management or relevant education Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred Able to liaise effectively with designated market segment accounts Knowledge of market segment Fluent in English and local language 職責范圍 員工要具備的職責有： 負責所指定市場客戶的維護和管理，協(xié)助銷售總監(jiān)，按照銷售計劃，通過激勵其他銷售人員的方法，完成本市場劃分區(qū)域的銷售目標。 在維護老客戶，開發(fā)新客戶的基礎上，達到客房銷售目標，本著客戶滿意度和利潤最大化的原則，就客人的要求與其他部門積極溝通協(xié)調(diào)。 職位要求 酒店管理或相關專業(yè)學位或證書 在酒店銷售業(yè)工作至少3年，具備豪華酒店工作經(jīng)驗最佳 能有效的和所負責市場客戶進行溝通 對所負責市場有一定了解 熟練操作計算機 流利的英語和普通話

Scope of Position The incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. Requirements Educational level:                             Degree or Diploma in Hospitality Management or relevant education Work experience:                                 Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred Job knowledge:                                    Able to liaise effectively with designated market segment accounts Knowledge of market segment Fluent in English and local languag Personal qualities Mature Takes initiative Presentable Outgoing 職責范圍 員工要具備的職責有： 負責所指定市場客戶的維護和管理，協(xié)助銷售總監(jiān)，按照銷售計劃，通過激勵其他銷售人員的方法，完成本市場劃分區(qū)域的銷售目標。 在維護老客戶，開發(fā)新客戶的基礎上，達到客房銷售目標，本著客戶滿意度和利潤最大化的原則，就客人的要求與其他部門積極溝通協(xié)調(diào)。 職位要求 教育水平：                                  酒店管理或相關專業(yè)學位或證書 工作經(jīng)驗：                                  在酒店銷售業(yè)工作至少3年，具備豪華酒店工作經(jīng)驗最佳 工作知識：           能有效的和所負責市場客戶進行溝通 對所負責市場有一定了解 熟練操作計算機 流利的英語和普通話 個人品質： 成熟 主動 體面 友好

Scope of Position It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Duty Manager is responsible for, but not limited to, the overall hotel operations in the absence of an Executive Committee member. In the absence of the Front Office Manager and the Assistant Front Office Manager this position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group.  Duty Manager works very closely with the Housekeeping Management team as well as the Executive Apartment Management team to ensure successful delivery of Mandarin Oriental’s exceptional service to our guest and successful Rooms operation. Requirements                                                      2 years hotel management experience in a hotel of similar deluxe standing Experience in dealing with all levels including owners, corporate officers, support staff and all hotel employees   Excellent overall communication skills   Able to multi-task   The ability to work well in a team environment                             Must possess a good verbal command of English and Mandarin Language   職責范圍 值班經(jīng)理需 全面負責前廳部運營的各個方面。要積極主動，有創(chuàng)造性，有目標。在行政委員會成員不在時， 值班經(jīng)理 主要負責全面管理整個酒店的運營。在前廳經(jīng)理和前廳副經(jīng)理不在時，給前廳部的員工團隊提供方向和領導，以最大的盈利機會和客人滿意程度為標準來建立團隊。 值班經(jīng)理 在工作中與客房部經(jīng)理同時與行政公寓經(jīng)理合作為賓客提供文華東方 卓越的 服 務。 職位要求 2 年奢華酒店管理經(jīng)驗    有經(jīng)驗處理各個層面人士，包括業(yè)主，管理者，支持員工和所有酒店同事 良好的交流技巧 有能力處理多項工作和任務 可以在團隊的環(huán)境里努力地工作                                              必須擁有良好的中英文口語能力

Responsible for the accurate, courteous and?efficient reservation check-in/check-out of hotel guests. Process all payments according to established hotel requirements. Resolve guest complaints and monitor/ensure?there is ongoing satisfaction. Ensure Front Office staffing deployment is?appropriate with business volume. Assist management in training, evaluating, counseling, motivating and coaching employees.

崗位職責： Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals. 崗位要求： 有五年以上的國際五星級酒店工作經(jīng)驗 熟悉上海酒店業(yè)市場

【崗位職責】 1、執(zhí)行會議、政府代表團及散客的銷售及跟進接待工作。 2、組織銷售代表走訪客戶，管理客戶資料。 3、掌握內(nèi)外商務、散客市場動態(tài)，組織銷售人員走拜訪，審核銷售代表的走拜訪計劃及拜訪記錄。 4、完成季度銷售任務。 5、積極宣傳酒店服務和設施，樹立酒店形象。 6、熟悉酒店銷售行業(yè)要求、熟練英文書面及口頭表達能力

崗位職責 1.制訂西餅房生產(chǎn)計劃，全面負責西餅房的餐食準備與烹制。 2.嚴格執(zhí)行國家頒布的衛(wèi)生法，搞好廚房食品衛(wèi)生，保持廚具整潔，確?？腿孙嬍嘲踩?。 3.擬定點心成本及控制毛利率。 5.下達備餐任務、數(shù)量、規(guī)格。 6.進行烹飪監(jiān)督，對各崗位技術性指導，對糕點質量和數(shù)量進行把關。 7.每兩個月監(jiān)督更新一次柜臺的糕點陳列品。 崗位要求 1.?？茖W歷以上，熟練的專業(yè)英語交流能力。 2.具有西餅房相關管理工作經(jīng)驗5年以上。 3.熟悉西式面包制作，有一定的創(chuàng)新意識 。

Scope of Position The Assistant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the In Room Dining Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others ? ?? Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責范圍 副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務的相關方面。他/她需保證公司標準的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹慎，有組織的方式下工作 具有深厚的食品和準備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務 必須特別關注細節(jié)和擁有廣泛的服務知識 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應用知識 有能力辨認客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先 需要全球認可的餐飲證書 酒店本科畢業(yè)或者其他相關領域

Scope of Position The Assistant Restaurant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責范圍 餐廳副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務的相關方面。他/她需保證公司標準的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹慎，有組織的方式下工作 具有深厚的食品和準備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務 必須特別關注細節(jié)和擁有廣泛的服務知識 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應用知識 有能力辨認客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先 需要全球認可的餐飲證書 酒店本科畢業(yè)或者其他相關領域

職責范圍 負責酒店內(nèi)其相關部門的食品質量， 全面管理食品加工房的各方面事務。 需要有良好的成本意識， 控制食品。 保持與行政總廚和行政副總廚的良好溝通， 包括相關的內(nèi)部溝通， 及時匯報客人的意見和建議。 傳達必要的信息給廚師團隊。 管理廚師團隊以確保烹飪符合酒店標準的高質量的食物并良好的擺放在所在餐廳和酒店。 ??確保廚師在一個積極和專業(yè)的工作環(huán)境中工作， 使各成員能夠共同交流、探討相關技術和知識， 了解并達到廚房及酒店的各項標準。 培訓廚房員工使其可以達到酒店和廚師辦公室制定的相關要求和標準， 并保留相應的文件。 保證部門培訓計劃，有效的、連續(xù)的實施培訓計劃給廚房員工。 保證食品的衛(wèi)生、許可及安全標準是總是被了解并認同的。 遵守酒店各項規(guī)章制度及程序。 確保所在廚房及部門內(nèi)的良好溝通 職位要求 教育水平?????????????????????????????????????????? 持有高中、旅游或烹飪學校證書以上 工作經(jīng)驗???????????????????????? 5-7年4、5星級酒店或餐廳廚房工作經(jīng)驗（或相關工作經(jīng)驗） 2年以上管理經(jīng)驗 工作知識???????????????????????? 能勝任本職工作 良好的英語水平 個人品質???????????????????????? 能夠適應不同班次 積極創(chuàng)新 具備良好的自制力及團隊合作精神 能夠適應快節(jié)奏的工作環(huán)境 能夠領導一個年輕的廚師團隊

Scope of Position It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Club Lounge operations. Be pro-active, creative and results driven.  The Club Lounge Assistant Manager is responsible for the day to day Club Lounge operational requirements.  When Club Lounge Manager is absent, this position will act in his/her capacity. Requirements University Gradua 2 years Executive Club supervisory experience in a hotel of similar deluxe standing Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees Excellent overall communication skills Able to multi-task The ability to work well in a team environment Must possess a good written and verbal command of the English Language Must possess a good verbal command of Mandarin Language Possess a pleasant and outgoing personality

崗位職責 1、負責酒店食品、飲品成本報告，控制食品、飲品營業(yè)成本控制。 2、檢查食品原材料采購供貨渠道、收貨程序以及原材料質量，掌握市場上原材料價格信息。 3、督促編制配餐卡，為制定銷售價格提供依據(jù)。編制餐飲銷售分析旬報，調(diào)整餐飲價，及時提供信息。 4、與各廚房餐廳酒吧溝通，提供成本信息，降低成本。 5、定期與采購部、餐飲部共同對市場價格進行調(diào)查、分析，更有效地控制進價。 6、負責編制每月飲食成本報告。 7、嚴格各種物品、食品、飲品的購入、驗收、入庫出庫等有關手續(xù)和標準。 崗位要求 1、具有本崗2年以上工作經(jīng)驗，在成本核算崗位工作5年以上。 2、具有較強的管理、溝通、協(xié)調(diào)能力和團隊協(xié)作意識。 3、人品正直誠實，具備良好的職業(yè)道德和素質，責任心強。 4、能對成本核算指標進行針對分析并合理提供合理的建議。 5、通曉財務核算流程，能熟練運用財務軟件及辦公軟件。 6、根據(jù)酒店經(jīng)營需要，有效進行科學的成本測算。 7、對財務各項指標具有一定的敏感力。

【崗位職責】 全面了解相關的食品、飲料、服務知識。 確保準確無誤的將酒店標準和政策傳達給員工，并執(zhí)行統(tǒng)一的品牌標準。 按照宴會訂單確保所有活動的擺臺。 確保擺臺工作在活動開始前一小時按要求完成。 對各種活動的更改、取消做出及時反應。 向活動主辦方負責人介紹自己。 及時向員工介紹相關活動細節(jié)、特殊要求以及服務和食品項目。 督促食品和飲料的準備工作并符合酒店服務標準。 確保活動后賬單的準確性并交由客人簽字。 對新入職員工和老員工進行培訓。 在活動開始之前及時發(fā)現(xiàn)和彌補服務標準上的不足加以彌補并在之后予以貫徹和執(zhí)行。 按照活動要求有計劃的安排員工工作以確保足夠的餐前準備時間。 確保所有的設備設施的合理擺放、維修及維護。 對所管轄區(qū)域提出合理化建議意見以不斷提高。 及時更新每日工作報告并向部門負責人匯報。 協(xié)助餐飲部經(jīng)理完成宴會推廣活動的宣傳冊。 對有可能舉行的活動隨時保持關注。 運用關鍵信息及財務目標評估部門發(fā)展和制定相關發(fā)展計劃。 隨時對部門收入及相關成本控制保持關注。 控制成本并向本部門員工傳達重要財務信息。 按照酒店及部門要求合理制定本部門員工年假計劃并執(zhí)行。 及時向員工傳達酒店重要信息 【崗位要求】 成熟穩(wěn)重，平易近人，形象良好。 可以用英語流利的溝通 可以承受相當?shù)墓ぷ鲏毫Α?可以獨立完成工作。 最少7年酒店管理工作經(jīng)驗。 在酒店擔任相同職務至少2年以上。 全面的餐飲部運營及中餐、西餐知識。