1.Enhances guest recognition at all times
by addressing guest by name and interacting with them on a professional level.
能準確稱呼客人名字以加強客戶認可感，以高標準，專業(yè)地服務客人。
2.Responsible for handling customer
complaints, and report the results to superiors;
負責處理客人投訴，并將處理結果上報上級；
3.Conducts frequent front and back of house
checks ensuring mise-end-place, service procedures, standards of cleanliness
and hygiene, repair and maintenance, employee grooming, and manning levels are
in order and takes appropriate action where necessary.
檢查水療部各區(qū)域的服務流程，衛(wèi)生標準，維修保養(yǎng)，員工儀表，禮儀規(guī)范，并在必要時給予協(xié)助。
4.Ensures Spa treatment and retail items
are attractively displayed to maximize sales.
確保所有水療療程與零售項目吸引客人，達到銷售最大化。
5.Ensures the security and safety of all
Spa areas and facilities, and to be responsible for Spa keys.
確保所有水療區(qū)域以及設施的安全性，掌管水療部鑰匙。
6. Ensure that day to day operational
matters are handled on time and guest expectations are met to maintain Banyan
Tree's high level standards.
確保每日運作工作及時完成并獲得客人滿意, 保持悅榕莊高標準。
7.Monitors
and controls the financial performance of the outlets, helps maximize yield of
the outlets and control costs and expenses.
最大程度的控制成本和支出。
8.Assists
in monitoring and controlling BTG’s inventory and participates in inventory
taking.
協(xié)助監(jiān)督和控制庫存及盤點
崗位要求
1. Experience in the same position is preferred.
同崗位工作經驗優(yōu)先考慮。
2.Familiar with the hotel's customer
service requirements.
熟悉掌握酒店對客服務的要求。
3.Professional and responsible, civilized
behavior.
有事業(yè)心和責任感，行為舉止文明禮貌。
4.Be interested in and understand Spa
environment, concept and service.
熱愛和了解水療行業(yè)，水療理念和服務
