崗位職責(zé) 1.協(xié)助酒店高級管理層負(fù)責(zé)及整個飯店的運(yùn)作收集對客服務(wù)過程中所產(chǎn)生的問題信息。 2.大堂副理在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，在當(dāng)班期間負(fù)責(zé)整個酒店的正常運(yùn)作。 3.要負(fù)責(zé)處理賓客的問題和投訴。 4.要負(fù)責(zé)重要賓客的迎領(lǐng)工作。 5.進(jìn)行整個酒店的安全和日常的設(shè)備檢查工作。 6.解決當(dāng)班期間發(fā)生的安全問題。 7.向其它班次協(xié)調(diào)交班記錄上需要溝通的事項(xiàng)。 任職資格 1.大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)1年以上。 2.形象氣質(zhì)佳，精通電腦操作。 3.儀表端莊，熱愛酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 5.有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、?？偷男彰?，了解酒店的所有活動。 4.熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益。 5.熟練總臺各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)。 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度。 9.制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.大專以上文化程度，懂得英語。 2.性格開朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感。 3.通曉酒店各項(xiàng)對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4.相貌端正，身體健康。

TheRole 崗位職責(zé)： Finalize Food Cover Report and photocopyingof various documentation for F&B Control and Finance Department 完成餐飲人數(shù)報(bào)告并且為餐飲的管控和財(cái)務(wù)部復(fù)印各種文件 Keying Revenue Journal and distributing tothe relevant managers 輸入收入日報(bào)并分發(fā)到相關(guān)經(jīng)理處 Control of dockets used in all Outlets,maintaining correct sequence used at all times. Account for all dockets andmaking sure canceled dockets recorded accordingly 管控各營業(yè)部門使用的單據(jù)，始終保持正確的使用順序。對作廢賬目做出說明并且確保做好相應(yīng)的記錄 Control all Food and Beverage sales by: 管控所有的餐飲銷售： Correct recording of guest checks on atimely basis 及時正確地記錄客人的賬單 Perform spot checks on outlet checks used 對已使用過的餐廳賬單進(jìn)行抽查 Having all voided checks, corrections andunsettled checks approved by the Restaurant Supervisor or Manager 所有的作廢賬單、修改和未結(jié)賬的賬單都要有餐廳主管或經(jīng)理的批準(zhǔn) Monitoring the buffet controls, especiallyover cash settled checks to prevent re-use ensuring all revenue is recorded 監(jiān)督自助餐的管控，尤其是現(xiàn)金結(jié)算的賬單，防止重復(fù)使用，確保所有的收入都被記錄 Ensure banquet controls are being adheredto 確保宴會的管控 Reconciling total outlet sales to totalcharges 調(diào)節(jié)餐廳銷售總額至總銷售額中 Ensure all rebates and miscellaneouscharges are support by documentation detailing the charges.? All Rebate Credits must be process inaccordance with Resort Policy & Procedure.?The Rebate Credits, Miscellaneous Charges and Paid Outs must besummaries and set to the Director of Finance and General Manager for reviewdaily 確保所有折扣和雜費(fèi)有費(fèi)用詳細(xì)文件的支持。所有減免必須按照酒店的政策和程序處理。對于減免、雜費(fèi)費(fèi)用和退款必須每日做好匯總提交給財(cái)務(wù)總監(jiān)和總經(jīng)理查閱. ? TalentProfile任職資格： Collegedegree and above 大專學(xué)歷及以上 Preferably has experience in Finance IncomeAudit, Account Receivable, FD Cashier or Reservations background. 有財(cái)務(wù)日審/應(yīng)收/前臺收銀或預(yù)訂部工作經(jīng)驗(yàn)者優(yōu)先 Opera System Skills Opera系統(tǒng)技能

Job Title: Bar Supervisor 職位名稱：酒吧主管 Department:Food&Beverage 部門：餐飲部 Reports to:Bar Manager 匯報(bào)對象:酒吧經(jīng)理 Position Level: Supervisor 職位級別：主管 Position Overview 崗位概況 The Food & Beverage supervisor’s main responsibility is to promote team work and developing loyalty people by leading, supporting and coaching all service colleagues during preparation, service and after service. They represent the restaurant, the Resort and Capella Hotel brand and must be impeccably groomed with good posture and competent communications skills. The supervisor shall not only know the products and services the restaurant provides but also shall be able to answer any question the guest may have about other restaurants and the Resort. 餐飲部主管的主要職責(zé)是促進(jìn)團(tuán)隊(duì)合作并培養(yǎng)有激情的員工，通過引導(dǎo)，支持及輔導(dǎo)所有的服務(wù)成員在準(zhǔn)備，服務(wù)過程中及服務(wù)過后如何讓客人感到驚喜。他們代表著餐廳及酒店的品牌形象，整潔的儀容儀表和良好的溝通能力是必備的。 這個職位不僅要了解餐廳的產(chǎn)品及服務(wù)知識，還要為賓客提出的所有問題竭盡全力的提供幫助。 The Role： 崗位職責(zé) Reports directly to the Restaurant Manager and represents in absence. 直接匯報(bào)給餐廳經(jīng)理并在其不在時代表他 Provide functional assistance and direction to the F&B operation as assigned. 協(xié)助及指導(dǎo)相關(guān)餐飲營運(yùn) Assists the Manager, Restaurant in maximizing profitability by enhancing sales, control cost and preparing annual operating budget. 通過提高銷售，控制成本和準(zhǔn)備年度運(yùn)營預(yù)算來幫助餐廳經(jīng)理實(shí)現(xiàn)利潤最大化 Co-ordinate functions and activities with all Resort department heads. 協(xié)助酒店各部門負(fù)責(zé)人進(jìn)行相關(guān)營運(yùn)和活動 Is passionate about his role and creates a sound, strong, respectful and thoughtful relationship with all colleagues and helps them to develop to their maximum potential. 對自己的工作充滿激情，與所有同事建立起良好的、強(qiáng)烈的、相互尊重和體貼的關(guān)系，并幫助他們發(fā)展到最大的潛能 Takes ownership on all assets, controls, reports breakage and losses in the restaurant, reports them to Manager, Restaurant and collaborates with respective departments on future preventive measures. 負(fù)責(zé)所有資產(chǎn)，控制和匯報(bào)餐廳的破損及丟失，匯報(bào)給餐廳經(jīng)理以便于制定未來的預(yù)防措施 Talent Profile： 學(xué)歷要求 High school and above?高中及以上學(xué)歷 Work Experience 工作經(jīng)驗(yàn) Approximately 2-3 years’ experience as Bar Supervisor of Captain?? 2-3年及以上酒吧主管或領(lǐng)班相關(guān)崗位工作經(jīng)驗(yàn) Set Skills 技能要求 Highly effective interpersonal, written and verbal communication skills 良好的人際交往能力和書面口頭溝通表達(dá)的能力 Highly organized and able to prioritize and meet deadlines in a fast-paced environment 在快節(jié)奏工作環(huán)境中良好的組織，顧全大局及吃苦耐勞的能力 Excellent command of Mandarin and English, written and verbal 流利的普通話及英語, 書面及口頭 Computer literacy a must, with a highly proficient knowledge of Word, Excel, Word, Outlook and PowerPoint. 精通使用辦公軟件，如Word, Excel, Word, Outlook and PowerPoint. Qualifications and relevant certifications 資格認(rèn)證及相關(guān)資質(zhì)證書 Self-confident, creative and proactive, able to prioritize and make effective decisions 自信,有創(chuàng)造力,積極主動,能夠顧全大局并做出有效的決策

Position Overview The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room. The Culturist will report directly to the Culturist Manager. ? The Role Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions. Sending pre-arrival email to all guests to extend a very warm welcome to learn guest preferences e.g. purpose of visit, guest preferences and special request, as well as to offer assistance for transportation in order to fulfill guest wishes and to create the best memorable experience for our guests. Check the daily arrival list for all guests with special requests and or preference Arrange set up for special occasion or special request. Recognize all returning and VIP guests, and extend a warm welcome. Meet guests when they arrive, perform personal check in at the Living Room and accompany all guests to their rooms. Perform private check out, to prepare bills and ensure all details are accurate before present to the guest and process billing payment procedure upon departure. Handle guest complaints and follow up. Also ensure that all guest complaints are logged into the appropriate system accordingly ? Talent Profile Diploma of college or university preferably in Hotel/Hospitality Management 2 years’ experience in a similar role in luxury hotels/resorts Concierge experience is an advantage Excellent interpersonal skills with personable character, good at cultivating strong guest relations Very good command in spoken and written English Knowledge in Property Management System (e.g. OPERA) Competent computing skills

Position Overview The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. 客房部協(xié)調(diào)員的主要職責(zé)是客房部每日運(yùn)營的協(xié)調(diào)工作。客房部協(xié)調(diào)員負(fù)責(zé)通過高效的溝通和跟進(jìn)確保部門達(dá)到最高的服務(wù)水平。這個角色在溝通客房狀態(tài)、通過主要聯(lián)系人接收和派發(fā)工作請求、確保部門順暢的運(yùn)行方面起到關(guān)鍵性作用。 The Role Check and Read email ensuring that all work related information are noted and pass onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping 檢查并閱讀所有郵件并確保將接收到與工作相關(guān)的所有信息傳達(dá)給客房部主管、客房部經(jīng)理、客房部總監(jiān) Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted 為客房服務(wù)員分配工作，確保重要信息如退房時間、到達(dá)時間和任何特殊要求傳達(dá)到客房服務(wù)員和主管，并對重要信息進(jìn)行強(qiáng)調(diào)。 Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly 接聽所有客房部辦公室的來電，做出正確的記錄并及時傳達(dá) Maintain an accurate record of out of order, VIP, Long stay, repeat guest, expected arrivals and departures, function and group rooms, do not disturb rooms, guest profile 對客房的信息和客人信息如故障房、VIP、常住客人、熟客、預(yù)計(jì)到達(dá)和離店、功能房和團(tuán)隊(duì)房、請勿打擾房、客人檔案等保持準(zhǔn)確的記錄 Ensure that all resort key procedures are followed carefully and maintain efficiently 確保仔細(xì)認(rèn)真地遵守酒店的鑰匙/房卡管理程序并有效地維護(hù) Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control 每天為客房服務(wù)員的工作分配做準(zhǔn)備，并且維持對所有必要的工作內(nèi)容進(jìn)行紀(jì)要以便于管理監(jiān)督 Talent Profile Highly effective communication skills 高效的溝通能力 Excellent organization skills 良好的組織能力 Proficient in English 熟練的英語 Familiar with Microsoft Office: Word, Excel, PowerPoint 熟悉Microsoft辦公軟件：Word, Excel, PowerPoint Approximately 1-year experience or newly graduate from university 要求約1年的工作經(jīng)驗(yàn)或者大學(xué)應(yīng)屆畢業(yè)生

Job Title:Communication Supervisor 職位：總機(jī)主管 Department: Front Office 部門：前廳部 Reports to: Communication Manager 匯報(bào)對象：總機(jī)經(jīng)理 Position level: Supervisor 職位級別：主管 Position Overview 職位概況 Supervise Communications Agents on performance standards and telephone manners. Proactive in identifying opportunities to blow away our guests 領(lǐng)導(dǎo)總機(jī)接線員按照標(biāo)準(zhǔn)和電話禮儀的要求完成工作。積極主動地把握機(jī)會為客人制造意外驚喜 The Role 崗位職責(zé) Supervise all Communications agents answer the phone according to the brand standard. 根據(jù)品牌標(biāo)準(zhǔn)指導(dǎo)所有總機(jī)接線員應(yīng)答客人的來電 Check and update all Resort information in Communications. 每日檢查并更新總機(jī)的相關(guān)信息 Daily meeting and testing of product knowledge to ensure all Communications agents are knowledgeable on Resort facilities and promotions. 每日例行檢查所有接線員的酒店產(chǎn)品知識的掌握程度，并確保所有人了解酒店的設(shè)施和產(chǎn)品促銷活動 Daily check wakeup call request and ensure all requests are fulfilled. 每天查看叫醒服務(wù)的需求并確保所有的客人需求安排就位 Be fully aware of the functioning procedure of all switchboard equipment. 完全掌握接線設(shè)備的運(yùn)行程序和狀態(tài) Be knowledgeable of In-Room Dining menu, proficiently take orders and make recommendations. 熟悉客房送餐的菜單，能夠熟練地為客人點(diǎn)單并推薦菜品 Handle the guests feedback and ask for help from senior managers if needed. 處理客人的反饋意見，如若需要則要向上級需求幫助 Talent Profile 學(xué)歷要求 College and above大?；蛞陨蠈W(xué)歷 Work Experience 工作經(jīng)驗(yàn) Approximately 2-3 years’ experience as Supervisor / Line Colleague 要求約2-3年的相關(guān)主管或從業(yè)的工作經(jīng)驗(yàn) Skills Set 技能要求 Good presentation and communication skills. 良好的展示及溝通技巧 Good organization skills. 良好的組織技巧 English Fluent in both writing and speaking. 流利的英語說、寫能力 Familiar with Microsoft Office: Word, Excel, PowerPoint. 熟悉微軟辦公自動化軟件，Word, Excel, PowerPoint High energy level with presentation skills. 具備優(yōu)秀展示技巧 Basic Resort knowledge. 掌握基本酒店產(chǎn)品知識 Basic Training Skills.

Maintain complete knowledge of 對以下幾項(xiàng)有深度了解 All Resort features and services. 度假酒店所有的特色和服務(wù) All room types, rates, special package and promotions. 所有房型、房價、特別套餐和促銷活動 Daily arrivals / departures / room availability. 每日到店/離店/可用客房 Scheduled in-house group activities. 編排店內(nèi)團(tuán)隊(duì)活動 Maintain complete knowledge of all Front Office department policies / service procedures. 對前廳部的所有政策和服務(wù)程序始終保持深度了解 Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies. 完成前廳部日常工作的巡視，觀察各崗位員工的工作表現(xiàn)，及時指出異常并指導(dǎo)改正 Colleagues management - numbers, appearance and attitude. 同事的管理 – 人數(shù)、儀容儀表和態(tài)度 Operational cleanliness and maintenance. 運(yùn)營的環(huán)境整潔和維護(hù) Check the team grooming and attire and ensure all are in alignment with Resort’s standard. 檢查團(tuán)隊(duì)的儀容儀表和著裝確保符合度假酒店的標(biāo)準(zhǔn) Inspect all front of house and heart of house in relevant areas. 檢查所有前場和后臺的相關(guān)區(qū)域 Review and respond to daily operational demands as it relates to the Resort. 復(fù)審并響應(yīng)度假酒店的運(yùn)營需要

Position Overview: 職位描述： To process all invoices and statements in accordancewith authorized purchase instructions.?Record and process payment of goods and services incurred by the Resort,according to appropriate terms and to take advantage of available discounts 按照授權(quán)的采購指示處理發(fā)票和結(jié)算單。記錄并處理度假酒店購買貨物或勞務(wù)所產(chǎn)生的費(fèi)用付款，根據(jù)適用的條款使用可用的折扣優(yōu)惠。 The Role： 崗位職責(zé)： ESSENTIAL FUNCTIONS 基本職責(zé): ·????????Collate suppliersdocumentation for processing, matching invoices and delivery dockets with thecorresponding purchase order. 收集供應(yīng)商的相應(yīng)材料，匹配發(fā)票、送貨單和采購訂單相對應(yīng)。 ·????????Ensure a “3-way match”– a properly approved (and issued) purchase document and a properly signedreceiving document, both of which match the invoice submitted by the supplier. 確?！叭ヅ洹报C 經(jīng)過所有審批流程的采購批準(zhǔn)文件，一份有簽字收貨文件，兩者都與供應(yīng)商提交的發(fā)票相符。 ·????????Review edit report fromstore man, check that general ledger codes are correct, and check to ensurethat invoices are total correctly. 回顧倉管員出具的報(bào)告，檢查總賬代碼是否正確，并且保證發(fā)票準(zhǔn)確無誤。 ·????????Ensure all credit notesare posted correctly to reconcile against suppliers statements and printed onthe remittance advice. 確保所有貸記單被準(zhǔn)確地錄入，與供應(yīng)商的結(jié)算單一致并打印在匯款單上。 ·????????Balance receivingreports to stores. 平衡收貨入庫報(bào)告。 ·????????Reconcile Food,Beverage and General inventory items and Food & Beverage direct items withFood and Beverage Control Department on a Daily / Weekly purchase Log. 調(diào)節(jié)食品、酒水和總庫貨品的項(xiàng)目，餐飲管控部門將餐飲直接相關(guān)的食品和酒水記錄在每日/周采購記錄上。 ·????????Input Information intothe A/P system. 將信息輸入到應(yīng)付系統(tǒng)中。 ·????????Reconcile invoices tostatements. 核對發(fā)票和結(jié)算單。 ·????????Cancellation ofInvoices after payment. 付款后取消發(fā)票。 ·????????Maintain batch registerand balance daily to General Ledger. 維護(hù)批量登記并平衡每日總賬。 ·????????Maintain an effectivefiling system.? For unpaid supplierinvoices the filing is by supplier code and for paid invoices by month whichthe invoices were paid.? Records must beretained for auditing and tax purposes for up to ten years. 維護(hù)有效的存檔系統(tǒng)。對于未支付的供應(yīng)商發(fā)票，按照供應(yīng)商代碼存檔，對于已支付的發(fā)票則按照月份存檔。所有記錄都必須保存十年以作審計(jì)和稅務(wù)用途。 ·????????Answer all reasonablesupplier requests in a professional and courteous manner. 專業(yè)禮貌地回應(yīng)供應(yīng)商的合理需求。 SECONDAY FUNCTIONS其它職責(zé): 1.???Does any special assignment as assigned by the AccountsPayable Supervisor. 做好應(yīng)付主管交辦的其他事務(wù)。 Talent Profile： 資質(zhì)要求： Education:? Collegediploma required.? ?? ?大專及以上學(xué)歷 ????????????????????? Licenses orcertificates: Accountant Certificationrequired.? ?? ?會計(jì)從業(yè)資格證

Position Overview Responsibility is to efficiently check-in and check-out Resort guests with accordance to the Resort’s standard. They represent the Front of the House and must be impeccably groomed with good posture and competent communication skills. They are knowledgeable of the facilities and services provided and able to answer any guest questions 主要工作職責(zé)就是根據(jù)酒店的標(biāo)準(zhǔn)高效率地為客人辦理入住和退房手續(xù)。因?yàn)樗麄兇碇芭_的形象，所以言談舉止和儀容儀表都要做到優(yōu)雅大方無可挑剔，而且要有出色的溝通表達(dá)能力。他們對酒店提供的設(shè)施設(shè)備和服務(wù)了如指掌，能夠解決客人提出的所有問題。 ? The Role Provides personalized and efficient check-in and check-out service 為客人提供個性化而又便捷的辦理入住和退房服務(wù) Ensure accuracy of guest billing 確保賬單準(zhǔn)確無誤 Adhere to all cashiering procedures 遵循所有收銀規(guī)程 All guest information must be keyed into Opera and PSB system 所有客人的信息都要輸入到Opera系統(tǒng)和公安系統(tǒng) Communicate all changes in room assignment 房間的分配上若有任何變動都要及時溝通 Takes ownership of guest feedback 對于客人的意見反饋要認(rèn)真對待 Assist Communications with switchboard duties of night shift 夜班要協(xié)助總機(jī)值班工作 Assists with Reservations call after their office hours. Record and follow up any details 協(xié)助預(yù)定部在其工作時間之外接聽預(yù)定電話，記錄并跟進(jìn)細(xì)節(jié) Assists all departments in obtaining appropriate information regarding groups, inventory and guest information 協(xié)助其他部門獲得涉及到團(tuán)隊(duì)信息，客房盤點(diǎn)及客人等信息 Keeps themselves informed of all details such as activities, promotions, site visits, VIPs arriving pertaining to the Resort, 要保證對酒店的相關(guān)信息如活動、促銷、實(shí)地考察、VIP到達(dá)等保持實(shí)時更新 ? Talent Profile 學(xué)歷要求 College degree or above? 大專及以上學(xué)歷 Skills Set 技能要求 Good presentation and communication skills. 良好的展示及溝通技巧 Good organization skills. 良好的組織技巧 English Fluent in both writing and speaking. 流利的英語說、寫能力 Familiar with Microsoft Office: Word, Excel, PowerPoint. 熟悉微軟辦公自動化軟件，Word, Excel, PowerPoint High energy level with presentation skills. 具備優(yōu)秀展示技巧 Basic Resort knowledge. 掌握基本酒店產(chǎn)品知識

The Director of Finance? shall organize and direct a team which allows him or her to supervise all revenue and expenses, as well as hotel inventories. His or her mission shall principally to keep the hotel’s accounts and to ensure the administrative management of the personnel. The financial responsibilities both internal controls as well as external expenditure must be properly recorded and handled through high integrity and honesty. All financial related matter must be kept in accordance to internal and external regulation of the hotel and relevant authority respectively. 作為財(cái)務(wù)總監(jiān)應(yīng)通過管理與領(lǐng)導(dǎo)一個團(tuán)隊(duì)使其能夠?qū)频晁惺找妗①M(fèi)用以及資產(chǎn)進(jìn)行管理。其職責(zé)主要是管理酒店賬目并對保證人事方面進(jìn)行行政管理。財(cái)務(wù)方面的職責(zé)包括內(nèi)部控制及對外支出的詳細(xì)記錄，并保證處理過程中的高度正直性以及誠實(shí)性。所有財(cái)務(wù)相關(guān)事宜都應(yīng)遵守酒店對內(nèi)對外制度及當(dāng)?shù)胤煞ㄒ?guī)。

婚禮銷售經(jīng)理 1名 崗位職責(zé) 1、負(fù)責(zé)婚禮銷售市場，與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 2、高效認(rèn)知和掌握銷售線索。 3、代表酒店參加銷售活動。 4、發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門提出有效的建議。 5、指定拜訪客戶計(jì)劃，對預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 6、準(zhǔn)備銷售報(bào)告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。 7、積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度。 8、在所負(fù)責(zé)的板塊內(nèi)，與市場銷售總監(jiān)一起計(jì)劃銷售攻勢，并確保其實(shí)現(xiàn)。 9、主動參與，完成各種銷售報(bào)告 10、執(zhí)行上級要求的任務(wù)，完成市場銷售目標(biāo)。 崗位要求 1、國際品牌酒店負(fù)責(zé)婚禮銷售的工作經(jīng)驗(yàn)優(yōu)先 2、必須具備良好的中，英文讀寫能力 3、獨(dú)立工作和團(tuán)隊(duì)工作的能力。

?Responsible for front office operations. 負(fù)責(zé)前廳部部門的運(yùn)營。 ?Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal. 參與并支持酒店戰(zhàn)略計(jì)劃，制定部門發(fā)展方針，帶領(lǐng)團(tuán)隊(duì)達(dá)到各個目標(biāo)。 ?Be good knowledgeable with brand standard and implement it. 熟知并執(zhí)行品牌標(biāo)準(zhǔn)。 ?To establish and revise the department's SOP, P&P, rules and regulations, organize employees to participate in training,to ensure that standards are in accordance with the operations manual.? 建立并完善部門工作運(yùn)行手冊、規(guī)章制度、政策與程序，組織員工參加培訓(xùn)，確保所有工作符合酒店標(biāo)準(zhǔn)。 ?Maintains a steady flow of communication to department heads,ensure guests?receive prompt and courteous services. 與各部門負(fù)責(zé)人保持經(jīng)常穩(wěn)定的溝通，確?？腿说玫阶羁旖荨M意的服務(wù)。 ?Maintain well relationship with the government police, implement the police standard process. 與當(dāng)?shù)毓膊块T建立并保持良好的關(guān)系，執(zhí)行賓客信息錄入標(biāo)準(zhǔn)。 ?To lead the team to ensure complete task correct with high efficiency. 督導(dǎo)部門各項(xiàng)工作計(jì)劃，確保團(tuán)隊(duì)的工作效率，保質(zhì)保量完成各項(xiàng)任務(wù)。 ?Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity.? 參與員工評估機(jī)制；比如雇傭、獎勵、忠告、暫緩及必要時解除職務(wù)，以確保適當(dāng)?shù)娜藛T分配和高效率的工作。 ?To? conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 主持前廳部例會，在部門例會上就部門工作做出回顧、整理以提高工作成果，同時在例會上解釋新的政策和方向。 ?To? organize or support hotel or department programs and activities. 組織安排部門活動，支持酒店各類項(xiàng)目及活動等。

To fully understand the market needs and desires for each outlet and ensure that the product lines are developed by the outlet management team accordingly. 充分了解市場對餐廳各部門的需求和期望，確保各餐廳管理團(tuán)隊(duì)對于相應(yīng)產(chǎn)品線（菜單）的開發(fā)。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 對于銷售和成本方面，隨時更新財(cái)務(wù)數(shù)據(jù)（預(yù)算與實(shí)際）， 并確保銷售額和利潤最大化。 To ensure that the various outlets? adhere to all company and hotel policies, procedures and? standards. 確保所有的餐廳和宴會嚴(yán)格遵守公司和酒店的政策與程序，以及標(biāo)準(zhǔn)。 To ensure that he schedules himself/herself to be available in operation and on duty during peak periods. 能確保自己能在餐廳繁忙時工作和值班。 To conceive and develop products, concepts or change which generate incremental revenue following brand concept and standards. 創(chuàng)造和開發(fā)產(chǎn)品，概念或改進(jìn)產(chǎn)品，帶來收益 Minimum of 2-3 years' experience in the same position in an international luxury hotels. 至少2-3年同等崗位國際奢華酒店工作經(jīng)驗(yàn)?????? To be highly skilled in overall F&B operations with focus on service standards in a luxury brand environment.??????? 精通餐飲業(yè)務(wù)，并專注奢華品牌的服務(wù)標(biāo)準(zhǔn)。 Is highly organized and detailed orientated in daily work and event planning and execution. 在日常工作以及活動的計(jì)劃和執(zhí)行方面具有高度組織性和計(jì)劃性。 Language：Fluent English is a must 語言：英語必須流利

Job Summary 職位簡述 Create a working environment that supports our core values. Supervise operations of Reservation, with the aim to achieve consistent level of service. Optimize revenue by effectively following the set selling strategies through revenue management. Providing leadership and support to Reservation agents through motivation, coaching, mentoring, and support by following. “Performance Management and Quality Control Processes and Procedures”, with the overall aim of achieving key targets. 創(chuàng)建一個支持我們核心價值觀的工作環(huán)境。監(jiān)督預(yù)訂運(yùn)營，目的是達(dá)到一致的服務(wù)水平。通過收益管理有效地跟進(jìn)設(shè)定的銷售策略來優(yōu)化收益。通過激勵，教導(dǎo)，指導(dǎo)及遵循“績效管理和質(zhì)量控制流程和程序”，為預(yù)訂員提供領(lǐng)導(dǎo)和支持，總體目標(biāo)是實(shí)現(xiàn)關(guān)鍵目標(biāo)。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) 1.Understand departmental performanceobjectives (key performance indicators) and help monitor and regularly measureprogress towards these goals. 理解部門的績效目標(biāo)（關(guān)鍵績效指標(biāo)），幫助監(jiān)督和定期衡量實(shí)現(xiàn)目標(biāo)的進(jìn)展。 2.Supervise incoming calls and shiftstaffing, avoid or minimize missed calls, return missed calls promptly. 監(jiān)督來電和各班次人員安排，避免或使未接來電最小化，漏接電話及時回電處理。 3.Assign and direct team members toensure that the team completes the daily job. 分配和指導(dǎo)團(tuán)隊(duì)成員工作，確保部門每日完成班次內(nèi)工作。 4.Deal with no-shows and latecancellations through surveys and records, and collect fees effectively. 通過調(diào)查和記錄來處理預(yù)訂未到和延遲取消，有效收取費(fèi)用。 5.Update the routing in Operaaccording to the credit list issued by Finance. 根據(jù)財(cái)務(wù)發(fā)的信貸協(xié)議表更新Opera中的掛賬設(shè)置。 6.Ensure that a comprehensive filingsystem is maintained in Reservation. 確保在預(yù)訂部保持全面的存檔系統(tǒng)。 7.Accept waiting list reservations andeffectively monitor reservation status based on priority. 接受等待名單預(yù)訂，并根據(jù)優(yōu)先級有效地監(jiān)控預(yù)訂狀態(tài)。 8.Check all previous day reservationsfor accuracy and consistency and ensure all guest information and requirementsare properly entered into the system. 檢查前一天的所有預(yù)訂以確保準(zhǔn)確性和一致性，同時確保所有客人信息和需求正確輸入系統(tǒng)。 9.Communicate effectively with otherresort departments and partners to ensure a satisfactory guest experience andmaximize revenue. 與度假區(qū)其他部門及合作伙伴進(jìn)行高效溝通，確保賓客有滿意的體驗(yàn)且收益最大化。 10.Efficiently handle real-time guestcomplaints. 高效處理實(shí)時賓客投訴。 11.Supervises the team's daily work andprovides constructive, ongoing support and advice to enhance the guest serviceexperience and maximize resort revenue. 監(jiān)管員工每日工作，提供建設(shè)性的，持續(xù)的支持和建議以提高賓客服務(wù)經(jīng)驗(yàn)以及實(shí)現(xiàn)度假區(qū)收益最大化。 12.Monitor and test employees'knowledge level and business skills orally or in writing, and assist employeesto improve through continuous coaching. 通過口頭或書面形式監(jiān)測和測試員工的知識水平以及業(yè)務(wù)技能，通過持續(xù)性的輔導(dǎo)幫助員工提升。 13.Responsible for holding departmentbriefing to ensure that the team is informed of resort activities andoperations. 負(fù)責(zé)召開交班會，確保團(tuán)隊(duì)了解度假區(qū)活動和運(yùn)作動態(tài)。 14.Responsible for scheduling,attendance record, timely communication with superiors in case of employeeleave and absence, and adjust the staff on duty to ensure that the operation isnot affected. 負(fù)責(zé)排班、考勤工作記錄，遇員工請假缺勤等情況及時與上級進(jìn)行溝通并調(diào)整在崗人手，確保運(yùn)營不受影響。 15.Maintain the inventory ofconsumables required by the department. 維護(hù)部門所需耗材的庫存。 16.Complete other tasks assigned bysuperior. 完成上級領(lǐng)導(dǎo)交代的其他工作任務(wù)。

Job Summary 職位簡述 To oversee, assist and coordinatethe daily operation of the luxury suites with the butler team. Ensuring allluxury suite occupants receive a professional and courteous butler service atall times as per resort standards. 與管家服務(wù)團(tuán)隊(duì)一起監(jiān)督、協(xié)助和協(xié)調(diào)奢華套房每日運(yùn)營情況。根據(jù)酒店的標(biāo)準(zhǔn)，確保所有入住奢華套房的客人體驗(yàn)專業(yè)、熱情的管家服務(wù)。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) 1.Oversee thedaily tasks to be carried out by the butler team. 查看管家團(tuán)隊(duì)每日工作任務(wù)。 2.Carry outbriefing with the butler team daily informing them of all daily resortinformation. 組織例會，與管家團(tuán)隊(duì)分享每日酒店內(nèi)的信息。 3.Check andassist the butlers in their daily tasks and requirements from the luxury suiteguest. 檢查并協(xié)助管家服務(wù)員的每日工作及奢華套房客人的需求。 4.Oversee allluxury suite reservations, ensuring all data is collected and schedule andbrief the butlers responsible for the individual suite. Ensure all pre-arrivalpreparations are carried out as per guest preferences. 查看所有奢華套房的預(yù)訂，收集好所有數(shù)據(jù)，做好工作計(jì)劃，告知管家服務(wù)員需負(fù)責(zé)的套房。根據(jù)客人喜好，確保在 客人到店之前做好所有準(zhǔn)備工作。 5.Oversee allluxury suite occupants’ itineraries ensuring the butler team are in control ofcoordination and assisting with the requirements in a proper manner as perresort standards. 查看所有奢華套房客人的活動日程，確保管家服務(wù)員根據(jù)酒店的標(biāo)準(zhǔn)，以恰當(dāng)?shù)姆绞絽f(xié)助客人。 6.Control allsuites prior to guest arrival ensuring the suite is prepared as per resortstandards. 在客人到店前，根據(jù)酒店的標(biāo)準(zhǔn)，先將套房準(zhǔn)備好。 7.Check allchannel OTA reservations and arrange butler to follow up and welcome guestaccordingly. 檢查所有線上渠道的預(yù)定并安排管家做相應(yīng)的跟進(jìn)并歡迎客人。 8.Check allVIP arrival details and ensure all relevant VIP amenities deliver to room atthe proper time. 檢查所有的VIP抵達(dá)信息并確保VIP相應(yīng)的禮遇在合適的時間送到房間。 9.Check allVIP departure details and ensure guest billing all correct and drop off limobooking has been arranged if any. 檢查所有VIP 離店的細(xì)節(jié)確保客人的賬單無誤并安排好送機(jī)車輛，如果有預(yù)定。 10.Communicateall requests and preferences to other resort departments correctly and timely. 正確并及時地與酒店其他部門傳達(dá)客人所需和喜好。 11.Prepare allbutler schedules and vacation schedules according to resort requirements. 根據(jù)酒店需求，制定所有管家服務(wù)員的工作計(jì)劃以及休假計(jì)劃。 12.Ensure thebutler team all attend to duty on time in the correct uniform well groomed. 確保管家部的所有員工按時上崗，身著合適的制服，良好的儀容儀表。 13.Carry outtrainings for the butler team as per resort requirements and on the jobtraining when required. 根據(jù)酒店的需求以及工作要求，對管家團(tuán)隊(duì)的員工進(jìn)行培訓(xùn)。 14.Ensure allbutler tools and equipment is available and functioning correctly at all times. 確保所有管家使用的工具和設(shè)備在任何時候處于正常運(yùn)作狀態(tài)。 15.Ensure allF&B and amenity preferences are prepared on a daily basis for the suite. 根據(jù)客人飲食喜好，為套房客人準(zhǔn)備當(dāng)天的餐飲禮品。 16.Ensure allguest luggage and belongings are attended to in a correct and timely manner asper guest requirements. 根據(jù)客人的需求，以正確 、迅速的方式整理客人的行李。 17.Assist thebutler team in coordinating special activities requested outside the resort. 協(xié)助管家團(tuán)隊(duì)處理來自于酒店外部的特殊活動。 18.Ensurepriority restaurant reservations are available and reservations prepared forthe suite guests as requested. 優(yōu)先預(yù)訂餐廳座位并根據(jù)套房客人的需求為其做好預(yù)訂。 19.Ensure alldeparture services are attended to by the butler team, and transportationrequirements, next destination requests are followed up as per guestrequirements. 根據(jù)客人的要求，提供離店服務(wù)、交通需求服務(wù)、下個目的地的協(xié)助。 20.Have fullknowledge of all resort services, hours, and locations around the resort. 具備豐富的酒店服務(wù)知識、時間概念以及熟悉酒店周邊地區(qū)。 21.Have fullknowledge of all concierge services available in the local area, includingdistances, times, and locations. 具備豐富的本地禮賓服務(wù)知識，包括距離、時間以及地點(diǎn)信息。 22.Havethorough knowledge of the resort PMS system being able to carry out in roomcheck in and check out of guests. 完全熟悉PMS系統(tǒng)的操作，能夠?yàn)榭腿嗽诜績?nèi)辦理入住和退房手續(xù)。 23.Have fullknowledge and able to carry out all butler duties and requested tasks whenrequired. 具備豐富的管家服務(wù)知識，能夠承擔(dān)管家職責(zé)，當(dāng)客人有需求時，可以提供幫助。 24.Carry outany other job-related tasks requested by the resort. 完成其他與工作相關(guān)的任務(wù)。?? Skills, Experience & Educational Requirements 技能、經(jīng)驗(yàn)和教育要求 College degree or above, similar work experience is preferred 大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)者優(yōu)先 Excellent organizational and management skills and excellentcommunication skills 優(yōu)秀的組織管理能力和優(yōu)秀的交際能和溝通技巧 Have a strong sense of customer service 具備較強(qiáng)的服務(wù)客人意識 Good at communicating with guests, dealing with thoughtful,decisive, can independently deal with various complaints 善于同賓客交往、溝通，處理周到、果斷，能獨(dú)立處理各種投訴 Warm, sincere, patient, friendly, with good etiquette 熱情、真誠、耐心，有親和力，具備良好的禮儀規(guī)范

Job Summary 職位簡述 §??Be fully trained in all spa services and treatmentsproduct knowledge, and services being able to guide and assist guests with anyspa information and assistance as per resort standards. §受過所有水療中心服務(wù)、理療產(chǎn)品知識的全面培訓(xùn)；能根據(jù)度假酒店的規(guī)范指導(dǎo)并幫助客人了解水療中心的信息和服務(wù)幫助。 §??Conduct training for spa receptionist wheneverneeded. §有需要時，培訓(xùn)水療中心接待員。 §???Communicate and assistguests as per resort standards, and ensure all receptionist are communicatingto guests as per resort standards. §根據(jù)度假酒店的規(guī)范，與客人溝通，并幫助客人，確保所有接待員與客人之間的良好溝通。 §??Have full knowledge of the spa system software,monitor and report on daily and future scheduled appointments. §充分了解水療系統(tǒng)軟件，監(jiān)督并報(bào)告每日及日后的行程安排。 §??Monitor and supervise receptionist on day workprocedures. §檢查并管理接待員的日常工作情況。 §?? Ensure receptionist performedaccording to spa service standard. Co-operate with reception sales inquiriesmatters at the spa boutique. 確保接待員遵照水療服務(wù)標(biāo)準(zhǔn)進(jìn)行工作，在預(yù)定與銷售事件上與接待相互合作。 §?? Perform Spa Retail area introductionto guest that arrive to the spa for treatments when is needed. 需要的情況下向前來做理療的賓客進(jìn)行產(chǎn)品展示柜的介紹。 §?? ?Perform duties of receptionist if needed. 如有需要的話自己要做好接待。 §?? Sell retail and up-sell treatmentand spa packages. Model and teach selling skills to the staff. 銷售零售產(chǎn)品及護(hù)理項(xiàng)目及水療套餐，并讓員工了解其中所存在的銷售技巧。 §?? Update correctly guest history filesas per resort standards. 根據(jù)度假酒店的規(guī)范，正確更新客人的歷史記錄。 §?? Communicate and assist guests as perresort standards. 按照度假酒店的規(guī)范，與客人溝通，并協(xié)助客人。

Job Summary 職位簡述 Assist in managing all webcast events in the hotel. Provide ASH with more customized and on-demand webcast events. Assist in optimizing the way and content of website live broadcasting and participate in live broadcast activities of ASH live channels on various channels. 協(xié)助管理酒店所有網(wǎng)絡(luò)直播活動。為ASH 提供更多的定制化和基于需求的網(wǎng)絡(luò)直播活動，協(xié)助優(yōu)化網(wǎng)站直播方式及內(nèi)容，參與各渠道ASH 的直播活動。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) Independently complete live broadcast content, interact with netizens, guide cognitive brands, guide fans to purchase recommended products, activate the live broadcast atmosphere, increase the number of fans and customer loyalty, increase live broadcast traffic, expand store influence, maintain the popularity of live broadcast rooms, and promote store product transactions 獨(dú)立完成直播內(nèi)容，與網(wǎng)友互動，引導(dǎo)認(rèn)知品牌，引導(dǎo)粉絲購買推薦的商品，活躍直播氣氛，增加粉絲的數(shù)量及粘性，增加直播流量，擴(kuò)大店鋪影響力，保持直播間熱度，促進(jìn)店鋪產(chǎn)品成交。 Update industry knowledge in real time, collaborate with team partners, actively feedback work-related issues and make improvements 實(shí)時更新行業(yè)知識，與團(tuán)隊(duì)伙伴合作，積極反饋工作相關(guān)問題并進(jìn)行改進(jìn)。 Complete the preparation for the start of the broadcast, including familiarizing yourself with the product and script, and complying with the rules of the live broadcast room 完成開播準(zhǔn)備工作，包括熟悉產(chǎn)品及腳本，遵守直播間規(guī)則。 Participate in the review of live broadcasts, understand, and analyze the same type of live broadcasts, and adjust the live broadcast style and content in stages 參與直播復(fù)盤，對同類型直播了解、分析，階段性調(diào)整直播風(fēng)格和內(nèi)容等。 Daily live broadcast summary, summarize the problems in the live broadcast and give feedback, and continuously optimize the live broadcast process and words 每日直播總結(jié)，總結(jié)直播中的問題并反饋，不斷優(yōu)化直播流程與話術(shù)。 ? Skills, Experience & Educational Requirements 技能、經(jīng)驗(yàn)和教育要求 Good communication and presentation skills. 良好的溝通表達(dá)能力。 Conscientious and careful teamwork spirit, sense of responsibility. 工作認(rèn)真細(xì)心，有團(tuán)隊(duì)協(xié)作精神，責(zé)任感強(qiáng)。 Young and energetic, strong language expression skills, active thinking and interaction, and a sense of lens. 年輕有活力、語言表達(dá)能力強(qiáng)、思維活躍互動性強(qiáng)，有鏡頭感。 Love the media career, work proactively, and be able to withstand certain work pressure; Have good professionalism and professional ethics. 熱愛媒體事業(yè)，工作態(tài)度積極主動，能夠承受一定的工作壓力；具備良好的敬業(yè)精神和職業(yè)操守。 Experience in broadcast hosting and webcasting is preferred. 有播音主持、網(wǎng)絡(luò)直播經(jīng)驗(yàn)的優(yōu)先。

Job Summary? 職位簡述? To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the safety and security of guests.? 在度假村管理層不當(dāng)值的情況下，夜班經(jīng)理協(xié)調(diào)和監(jiān)督所有的度假村的夜間運(yùn)營工作，確?？腿说陌踩?。? Key Duties and Responsibilities? 主要義務(wù)和職責(zé)?? ? Attending Night shift meeting.? ? 參加夜班交班會議。? ? Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and ? Beverage Outlets, Public Areas, Car Parking.? ? 在上班期間對大堂和后臺區(qū)域進(jìn)行檢查，包括前廳、客房、大堂、餐廳、公共區(qū)域、停車場等。? ? Work closely with security to maintain safety in the Hotel.? ? 與安全部門緊密合作，確保酒店的安全。? ? Ensure all team members are aware of all room revenue targets and are kept informed of performance results.? ? 確保所有團(tuán)隊(duì)成員都知道所有的收入目標(biāo)，并保持對業(yè)績結(jié)果的了解。? ? Review VIP arrival& special events.? ? 檢查貴賓的到達(dá)和特別會議。? ? Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all pending complaints.? ? 準(zhǔn)備好(每日運(yùn)營報(bào)告)并將其發(fā)送給上級，查看所有投訴，確保所有未決投訴的跟進(jìn)。? ? Ensure all non-guaranteed reservations are released at the appointed time.? ? 確保所有非擔(dān)保預(yù)訂在指定時間內(nèi)釋放。? ? Adhere to the resort selling strategy by ensuring the use of correct rates.?? ? 確保所有的預(yù)訂都是通過專業(yè)的方式來處理，確?？腿藭砀囝A(yù)訂。? ? Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.? ? 確保團(tuán)隊(duì)成員以以高效、熱情、專業(yè)的態(tài)度與客人溝通和協(xié)助。 ? Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.? ? 監(jiān)督夜間運(yùn)作，確保所有團(tuán)隊(duì)成員遵守和維護(hù)度假村標(biāo)準(zhǔn)。? ? Overlook the entire Hotel operating during the night shift operation.? ? 夜班期間要檢查所以運(yùn)營部門的工作。? ? Be aware of all emergency procedures during night shift operation.? ? 在夜間值班時注意所有的緊急程序? ? Ensure a consistently high standard of presentation is maintained for both the department and the team members.? ? 積極評價客人的意見和反饋，與團(tuán)隊(duì)成員溝通，并實(shí)施措施以提高客人的滿意度。? ? Have full knowledge of all products and services provided by the resort and in the local area.? ? 充分了解度假村和當(dāng)?shù)氐貐^(qū)提供的所有產(chǎn)品和服務(wù)。? ? Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.? ? 在前臺執(zhí)行一個完整的培訓(xùn)計(jì)劃，在夜間班期間培養(yǎng)所有的員工充分發(fā)揮他們的潛能。? ? Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.? ? 檢查、維護(hù)和執(zhí)行系統(tǒng)和程序。? ? Ensure Night shift handover is conducted in a professional and constructive manner.? ? 確保夜班交接班以專業(yè)和建設(shè)性的方式進(jìn)行。? ? Regularly spot check duty shift checklists to ensure tasks are completed.? ? 定期檢查值班檢查表，確保任務(wù)完成。? ? Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.

Job Summary? 工作簡述? Primarily responsible for acquiring and converting Wedding group leads allowing the Wedding groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts.? 主要負(fù)責(zé)獲得及轉(zhuǎn)換潛在團(tuán)隊(duì)客戶使其達(dá)到或超過部門的收益目標(biāo)及間夜目標(biāo)。辦公點(diǎn)在三亞，負(fù)責(zé)度假村的對客服務(wù)及客戶的視察訪問。? Key Duties and Responsibilities? 關(guān)鍵職責(zé)? Proposals & Quotes: 提案及報(bào)價? ? Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 準(zhǔn)備所有提案和報(bào)價，必須在最初詢問的 24 小時內(nèi)根據(jù) ASH 標(biāo)準(zhǔn)模板發(fā)出。 ? Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 準(zhǔn)備所有合同 - 符合 ASH 標(biāo)準(zhǔn)模板，確保所有相關(guān)方簽署合同。? ? Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 確保與確認(rèn)事件相關(guān)的所有初始存款，準(zhǔn)備任何 LPO，以確保收到快速付款。? ? Ensure all activities related to proposal and quotes are entered into Delphi. 確保與提案和報(bào)價相關(guān)的所有活動都輸入到 Delphi 系統(tǒng)里。? ? Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 準(zhǔn)備一個詳細(xì)的文檔-能直接交接給會務(wù)管理且提供用于交接階段的所有相關(guān)文件。? Sales: 銷售? ? Manage a portfolio of Wedding accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (Direct clients, wedding planners, RSO / GSA’s) 負(fù)責(zé)管理的婚宴客戶檔案及其產(chǎn)量，與整體產(chǎn)品一起實(shí)現(xiàn)客戶預(yù)訂（地接社的第三方代理商，婚宴客戶，RSO /GSA）。? ? Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning.? 介紹 ASH 的特色和優(yōu)點(diǎn)，將度假村定位在競爭對手以上，監(jiān)控競爭對手的活動和速度定位。 ? Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.? 確保發(fā)出的所有提案和報(bào)價在 3-5 天內(nèi)進(jìn)行跟進(jìn)，建立客戶反饋并確認(rèn)其可能性。? ? Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable.? 在必要時協(xié)商初始建議費(fèi)用和細(xì)分。 包括增值額外費(fèi)用和/或適當(dāng)時重新評估費(fèi)用。 ?? Participate in site inspections, Wedding Fair and the creation of running orders as and when required and planned for in advance accordingly.? 參與現(xiàn)場視察，考察團(tuán)之旅，并在必要時提前安排合理的參觀。? ? Participate in relevant trade shows as and when required.? 在需要時參加相關(guān)的展會。? ? Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the wedding business with ASH.? 在會務(wù)總監(jiān)協(xié)需要時協(xié)助相關(guān)的預(yù)訂，以確保活動在三亞亞特蘭蒂斯順利進(jìn)行。 Systems & Admin: 系統(tǒng)管理? ? Completion of all activities to be entered into the Delphi System being; sales call information update, client appointments, all telephone calls related to a specific book logged and recorded, all emails documented on specific booking.? 完成所有要進(jìn)入 Delphi 系統(tǒng)的活動; 銷售電話信息更新，客戶約會，與特定預(yù)定的相關(guān)所有電話的日志和記錄，所有電子郵件記錄在具體預(yù)訂中。? ? All proposal, quotes and contracts will be shared with the relevant departments – finance, reservation and the events team.? 所有提案，報(bào)價和合同將與相關(guān)部門共享-財(cái)務(wù)部，預(yù)定部和宴會部。? ? Detailed files to be completed with the relevant information pertaining to the wedding, ready to hand over to the Event Management team for execution of event.? 完成與婚宴相關(guān)的信息的詳細(xì)的文件，并可隨時交接給宴會管理團(tuán)隊(duì)執(zhí)行。? ? Weekly sales report to be compiled – detailing key achievements and market intelligence.? ?編輯每周銷售報(bào)告- 詳細(xì)介紹關(guān)鍵成果和市場情報(bào)。? ? Create and follow up on various in-house forms, such as client entertainments, complimentary upgrades and room bookings, fam trips etc.? 創(chuàng)建和跟進(jìn)各種內(nèi)部表單，如客戶娛樂，免費(fèi)升級和房間預(yù)訂，考察團(tuán)之旅表格等。? ? Plays an active role in the production of sales account plans for owned accounts, departmental sales plans and activities.? 在自有客戶，部門銷售計(jì)劃和活動的銷售經(jīng)營計(jì)劃方面發(fā)揮積極作用。? Finance: 財(cái)務(wù)? ? Ensure that the department achieves all budgeted revenue and room night targets.? 確保該部門實(shí)現(xiàn)所有預(yù)算收入和房間夜間目標(biāo)。? ? Ensure that you achieve or exceed personal revenue targets.? 確保您實(shí)現(xiàn)或超過個人業(yè)績目標(biāo)。? ? All deposits are requested and recorded for all events using the Delphi System? 所有活動及所有存款必須使用 Delphi 系統(tǒng)做記錄。? ? Ensure that all rates quoted are in line with the Yield Calendar as produced by the revenue department.? 確保所有報(bào)價與收益管理部生成的收益報(bào)表一致。? ? Ensure all paid deposit information is correctly entered into Delphi. 確保所有付費(fèi)存款信息正確輸入 Delphi 系統(tǒng)。? ? Weekly attendance at the ‘Business on the Books’ meeting, ensuring that all follow ups and updates are given related to your portfolio of enquires. Particularly attention must be made to those events that ASH ‘Must Win’.? 出席每周“已生成的訂單”會議，確保所有跟進(jìn)和更新都與詢價組合檔案相符。特別注意那些三亞亞特蘭蒂斯必勝的活動。? Marketing: 市場? ? Ensure that all databases are updated timely? 確保所有數(shù)據(jù)庫及時更新。? ? All packages and promotions are communicated to your account portfolio? 所有組合套餐和促銷活動都傳達(dá)到您的客戶檔案。 ? Collect data and examples on competitor Resorts marketing initiatives 收集有關(guān)競爭對手的數(shù)據(jù)和實(shí)例。? ? Make recommendations and suggestions regarding marketing campaigns for ASH 為 ASH 的營銷活動提出建議。 Leadership: 領(lǐng)導(dǎo)能力? ? To guide, advice coach and nurture Sales Executives and Sales Coordinator. 指導(dǎo)，訓(xùn)練和培訓(xùn)會務(wù)銷售副經(jīng)理和會務(wù)銷售主任。? ? To be actively involved in the recruitment, appraises performance management along with Assistant Manager and Sales Officer. 積極參與招聘，及會務(wù)銷售副經(jīng)理和會務(wù)銷售主任的績效評估管理。 General: 綜述? ? Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 協(xié)調(diào)部門同事及其他部門的代表，確保高效溝通。? ? Participates in all departmental weekly meetings 參加所有部門每周會議。? ? Ensures departmental and personal objectives are being met, reviewed 確保部門和個人目標(biāo)得到滿足和評估。? ? In conjunction with Director, MICE Sales, personal objectives and action plans are completed, reviewed and updated. 連同總監(jiān)，會務(wù)銷售人員，共同完成、審查、更新個人目標(biāo)和銷售計(jì)劃。? ? Any other reasonable duties and tasks as directed by Director, MICE and VP, Sales 銷售副總裁和會務(wù)銷售總監(jiān)指導(dǎo)的任何其他合理的職責(zé)和任務(wù)。

【崗位要求】 負(fù)責(zé)銷售團(tuán)隊(duì)的日常管理，包括招聘、培訓(xùn)、考核和激勵團(tuán)隊(duì)成員，提高銷售團(tuán)隊(duì)的績效和執(zhí)行力； 根據(jù)公司的整體戰(zhàn)略和市場需求，參與制定及實(shí)施落地適合二銷部門的銷售策略，協(xié)助銷售經(jīng)理完成銷售目標(biāo)； 負(fù)責(zé)各銷售點(diǎn)位巡查，分析客流量和消費(fèi)群體及時做好銷售策略調(diào)整?； 對主管/組長職責(zé)（即工間休息、輪崗等）的監(jiān)督； 監(jiān)督檢查分配給主管/組長和各小組的工作； 主管/組長與管理層之間的聯(lián)絡(luò)； 所有一線員工的排班。 ? 【崗位技能要求】 專科及以上學(xué)歷； 具有3年以上從事銷售及現(xiàn)場相關(guān)管理工作經(jīng)驗(yàn)?； 具備優(yōu)秀的溝通協(xié)調(diào)能力及團(tuán)隊(duì)合作精神； 熟練的交流和較強(qiáng)的表達(dá)能力及良好的人際交往能力； 熟練的使用辦公軟件及良好的行政事務(wù)處理能力； 有良好的職業(yè)操守，具有較強(qiáng)的工作抗壓能力； 能承受一定的工作壓力； 組織能力、領(lǐng)導(dǎo)能力等。

Manage Avenue overall beverage, assist Resort beverage operation, in charge Ossiano Underwater Restaurant and Bread Street Kitchen beverage, to assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing, and controlling the wine operation and administration. 主要管理美食大道餐飲點(diǎn)的整體全部酒水事宜，協(xié)助酒店主樓餐飲點(diǎn)，并主要負(fù)責(zé)奧西亞諾海底餐廳及Bread Street Kitchen餐廳的酒水事項(xiàng)，通過規(guī)劃，組織，指導(dǎo)和控制葡萄酒方面運(yùn)營和管理，協(xié)助管理人員運(yùn)行店面，確?？腿藵M意度達(dá)到最高，標(biāo)準(zhǔn)一致。

Job Summary 職位簡述 To provide owner VIP guests with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards. 為業(yè)主VIP客人提供全方位的管家服務(wù)，讓客人從到店至離店享有專業(yè)化、個性化的服務(wù)。根據(jù)酒店標(biāo)準(zhǔn)，以周到和高效的服務(wù)態(tài)度滿足客人的喜好和要求。

Job Summary 職位簡述 To provide owner VIP guests with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards. 為業(yè)主VIP客人提供全方位的管家服務(wù)，讓客人從到店至離店享有專業(yè)化、個性化的服務(wù)。根據(jù)酒店標(biāo)準(zhǔn)，以周到和高效的服務(wù)態(tài)度滿足客人的喜好和要求。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay 負(fù)責(zé)服務(wù)指定奢華套房的客人，在客人入住期間，預(yù)見客人的喜好和需求。 Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information. 確保在客人入住前獲取客人的喜好信息及數(shù)據(jù)，如有必要，可以聯(lián)系客人的助理或他人收集更多的信息。 Ensure the suite is prepared and ready as per guest preference prior to arrival. 確保在客人入住前已經(jīng)根據(jù)客人的喜好精心地將套房準(zhǔn)備好。 Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite. 在車道門口為奢華套房的客人提供熱情、個性化的歡迎儀式，陪同客人前往套房。 Carry out in-room check in. 房內(nèi)辦理入住手續(xù)。 Attend to guest luggage and belongings as per guest preference in un packing storage and other. 根據(jù)客人的喜好整理好客人的行李。 Handle and prepare guest dry cleaning or laundry as per guest requests 根據(jù)客人的要求處理衣物干洗或?qū)⒁挛锼椭料匆路壳逑础?Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay 將客人的喜好和要求在管家團(tuán)隊(duì)中進(jìn)行分享，確保每位管家能夠在客人住店期間為客人提供個性化服務(wù)。 Anticipate guest needs throughout the day. 在客人住店期間，預(yù)見客人需求。