Scope of Position  This position performs all of the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Shanghai Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel.  This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards.   Requirements  Educational level:  Diploma in Accounting,Finance,Hospitality or other business related field of study  Work experience: 1-2 years experience in Hospitality Accounting (income/night audit position) Job knowledge:  Effective management, organizational and communication skills Ability to work flexible schedule to include weekends and holidays Proficiency with all Windows Based software Applications.  Experience in Springer Miller Systems or similar front Office system Strong level of proficiency in Excel Good command of English and Mandarin Personal qualities: Strong Team Player, enthusiastic to learn and accomplish the  Accounting Department & Mandarin Oriental Overall Goals. 職責(zé)范圍 本崗位執(zhí)行酒店每日收入的審計(jì)程序, 確保數(shù)據(jù)準(zhǔn)確, 結(jié)平帳戶, 憑證完整無(wú)缺. 工作職責(zé)包括編制每日收入報(bào)告, 協(xié)助總帳和月結(jié)的工作, 與運(yùn)作部門緊密合作, 確保酒店日?qǐng)?bào)表和收入準(zhǔn)確無(wú)誤. 遵守基本會(huì)計(jì)準(zhǔn)則, 政府和文華東方酒店集團(tuán)操作標(biāo)準(zhǔn)中與收入相關(guān)的規(guī)定和程序。 職位要求 教育水平： 財(cái)務(wù)金融,酒店或其他商業(yè)學(xué)科畢業(yè) 工作經(jīng)驗(yàn)： 1-2 年酒店財(cái)務(wù)工作經(jīng)驗(yàn)(日審或夜審) 工作知識(shí)：                    具備有效的管理,組織,溝通技巧 適應(yīng)靈活的工作時(shí)間,包括周末和節(jié)假日 熟悉Windows應(yīng)用軟件,Springer Miller系統(tǒng)或類似的前臺(tái)系統(tǒng) 精通Excel軟件中文和英語(yǔ)良好 個(gè)人品質(zhì)： 團(tuán)隊(duì)合作者,積極學(xué)習(xí), 努力完成財(cái)務(wù)部和文華東方酒店的總體目標(biāo)

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 送餐部服務(wù)員負(fù)責(zé)但不局限于送餐部的整體運(yùn)營(yíng)。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有 1 年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下 工 作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z(yǔ)言和英語(yǔ)閱讀，書寫，口語(yǔ)流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí) 知曉并堅(jiān)持上海浦東文華能力的關(guān)鍵點(diǎn)： 使客人感到滿意 如同員工一樣一起工作 促進(jìn)氣候的熱情 做到最好 傳遞股東價(jià)值 在規(guī)則下做事 做到有責(zé)任心 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競(jìng)爭(zhēng) 堅(jiān)持改進(jìn)和工作外知識(shí)的獲取 多語(yǔ)種 具有特定酒店行業(yè)知識(shí)應(yīng)聘者為先

Scope of Position The Restaurant Captain is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibilit Desirable Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責(zé)范圍 餐廳領(lǐng)班負(fù)責(zé)但不局限于餐廳的整體運(yùn)營(yíng)。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人 職位要求 必須具備 在相關(guān)餐飲方面至少有1年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z(yǔ)言和英語(yǔ)閱讀，書寫，口語(yǔ)流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí) 知曉并堅(jiān)持上海浦東文華能力的關(guān)鍵點(diǎn)： 使客人感到滿意 如同員工一樣一起工作 促進(jìn)氣候的熱情 做到最好 傳遞股東價(jià)值 在規(guī)則下做事 做到有責(zé)任 可以具備 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競(jìng)爭(zhēng) 堅(jiān)持改進(jìn)和工作外知識(shí)的獲取 多語(yǔ)種 具有特定酒店行業(yè)知識(shí)應(yīng)聘者為先

Scope of Position The Club Lounge Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service. Requirements                          Hotel Management School Graduate  Excellent overall communication skills Able to multi task Strong desire to provide excellent guest service                             Must possess good command of written and verbal English Language Must possess good command of written and verbal Mandarin Language Must have basic hotel operation knowledge 職責(zé)范圍 行政酒廊代表需根據(jù)人性化服務(wù)體驗(yàn)的要求，通過(guò)禮貌有效的行政酒廊服務(wù)滿足并超越客人的期望。包括辦理入住，離店，禮賓服務(wù)，商務(wù)中心，賓客認(rèn)知和卓越的餐飲服務(wù)。 職位要求 酒店管理學(xué)校畢業(yè) 出色的溝通技巧 有能力處理多項(xiàng)工作和任務(wù) 樂(lè)意為客人提供優(yōu)質(zhì)的服務(wù) 必須擁有良好的中英文口語(yǔ)讀寫能力 擁有基本酒店?duì)I運(yùn)知識(shí)

Scope of Position The Floor Manager (Floor Supervisor) manages all aspect of their assigned area. They will manage all guest requests and ensure cleanliness of all guest rooms and public areas. Requirements University Graduate Good knowledge in Hotel Management. Experience in Customer service Experience in people management Self confident and in control when under pressure Able to converse with ease with multinational guests Takes corrective action and follow-up Good level of spoken English  and Mandarin 職責(zé)范圍 樓層經(jīng)理（樓層主管）主要負(fù)責(zé)應(yīng)該保持干凈整潔的區(qū)域。負(fù)責(zé)管理客房及公共區(qū)域的干凈整潔。 職位要求 大學(xué)畢業(yè) 2年高檔酒店客房部或主管的管理工作經(jīng)驗(yàn) 良好的酒店管理知識(shí) 擁有賓客服務(wù)經(jīng)驗(yàn) 擁有團(tuán)隊(duì)管理經(jīng)驗(yàn) 在壓力情況下，有自信和自控能力 能夠輕松地與不同國(guó)家的客人交談 采取糾正措施和跟進(jìn)服務(wù) 良好的英語(yǔ)口語(yǔ)及普通話水平

Scope of Position The Banquet Captain is responsible for, but not limited to, the overall operations in banquet. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility

Scope of Position The incumbent is responsible for Accountable and responsible for maximizing catering (all non-room related banquet functions and outside catering) revenues & achieving targets set (Measurable Results) Research and identify potential banqueting business sources; subsequently establish the awareness and sell the banqueting facilities to these potential sources Maximise yield for available meeting and conference facilities by focusing on filling low demand periods and up selling high demand dates and by securing business beyond the current and budget year. Requirements Educational level: Degree or Diploma in Hospitality Management or relevant education Work experience:  Minimum 2 years sales experience in the hotel industry, luxury hotel is preferred Job knowledge:  Able to liaise effectively with designated market segment accounts Knowledge of Catering and MICE segment A computer literate Fluent in English and local language 職責(zé)范圍 負(fù)責(zé)最大化宴會(huì)活動(dòng)的收入，負(fù)責(zé)所有和客房無(wú)關(guān)的宴會(huì)活動(dòng)及外賣服務(wù)，完成部門制定的收入指標(biāo)。 調(diào)查和發(fā)現(xiàn)潛在的客戶資源，并有意識(shí)向這些客戶銷售酒店的資源。 根據(jù)全年的任務(wù)指標(biāo)和市場(chǎng)狀況，在淡季時(shí)盡最大可能去銷售酒店當(dāng)時(shí)的空閑會(huì)議場(chǎng)地和設(shè)施，在旺季時(shí)提前銷售明年的會(huì)議場(chǎng)地，實(shí)現(xiàn)收益最大化。 職位要求 教育水平 酒店管理或相關(guān)專業(yè)學(xué)位或證書 工作經(jīng)驗(yàn)  在宴會(huì)及會(huì)議服務(wù)行業(yè)工作兩年以上，具備豪華酒店工作經(jīng)驗(yàn)最佳 工作知識(shí)  能有效的和所負(fù)責(zé)市場(chǎng)客戶進(jìn)行溝通 對(duì)所負(fù)責(zé)市場(chǎng)有一定了解 熟練操作計(jì)算機(jī) 流利的英語(yǔ) 流利的普通話

Scope of Position The Restaurant Supervisor is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing  to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 餐廳主管負(fù)責(zé)但不局限于餐廳的整體運(yùn)營(yíng)。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z(yǔ)言和英語(yǔ)閱讀，書寫，口語(yǔ)流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí)

Scope of Position The Reservations Agent will provide a personal consultation and will assist all guests with selecting most ideal possible room choice. Requirements College Excellent overall communication and telephone skills Able to multi-task The ability to work well in a team environment Strong Customer service skills Experience with Microsoft Word and Excel Excellent typing skills Able to communicate written and spoken English Multi-lingual is preferred 職位范圍 員工要具備的職責(zé)有: 預(yù)訂文員負(fù)責(zé)為客人介紹、推薦客人所需的最佳房型。 職位要求 大專學(xué)歷 工作知識(shí)  良好的溝通和電話技巧 能同時(shí)處理多種工作 良好的團(tuán)隊(duì)合作精神 為客服務(wù)意識(shí) 掌握Word和Excel 良好的打字技巧 能用中英文進(jìn)行書面和口語(yǔ)交流

Scope of Position The Restaurant Supervisor is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing  to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 餐廳主管負(fù)責(zé)但不局限于大堂酒吧的整體運(yùn)營(yíng)。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z(yǔ)言和英語(yǔ)閱讀，書寫，口語(yǔ)流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí)

Scope of Position This position entails conducting continuous verification of invoices, statements, and credits received, resolving any discrepancies with invoices, statements, credits and/or vendors, travel agents or any departments within the hotel.  This also includes preparing payments with proper documentation for signature.  Additional duties include creating and maintaining computerized records of expenses and payments, assisting in the preparation of various reports produced by the department and assisting in the month end closing process. Requirements Diploma in Accounting, Finance or Hospitality Management  1-2 years experience in Accounting, thorough understanding of purchasing and receiving procedures       Strong organizational and communication skills Ability to work flexible schedule to include weekends and holidays Working knowledge of computer software to include SUN Systems & All Windows applications Strong Level of Proficiency in Excel Good command of English and Mandarin Strong Team Player, enthusiastic to learn and accomplish the Accounting Department & Mandarin Oriental Overall Goals. 職責(zé)范圍 核對(duì)所有發(fā)票，對(duì)賬單，退貨單，處理供應(yīng)商，旅行社或酒店內(nèi)部所有部門的發(fā)票，對(duì)賬單，退貨單的差錯(cuò)。另外還包括準(zhǔn)備付款憑證并獲得審批。建立和維護(hù)付款和費(fèi)用的電腦記錄，準(zhǔn)備各類報(bào)表并協(xié)助月結(jié)。 職位要求 財(cái)務(wù)會(huì)計(jì), 金融或酒店管理專科畢業(yè) 1-2年財(cái)務(wù)工作經(jīng)驗(yàn), 精通采購(gòu)和收貨程序  具備組織和溝通技巧 適應(yīng)靈活的工作時(shí)間, 包括周末和節(jié)假日 具備電腦知識(shí), 包括SUN系統(tǒng)和WINDOWS應(yīng)用程序 熟練掌握Excel軟件 中文和英語(yǔ)良好  團(tuán)隊(duì)合作者， 積極學(xué)習(xí), 完成財(cái)務(wù)部以及文華東方酒店的總體目標(biāo)

Duties and Responsibilitie Plan in conjunction with the Executive Chef and outlet managers, activities, promotions, menu implementations according to the annual plans. Assist the Executive Chef in compiling the annual marketing plans and budgets. Plan co-ordinate and supervise menu implementations in a timely manner with necessary plating guides, recipes, food pictures and costing completed prior to implementation Create and develop new dishes and recipes by keeping up with the latest market trends. Prepare evaluation report for his employees as required by policy and procedure. Handle customer comments and complaints and take swift corrective action to resolve issues to the customer’s satisfaction. Ensure consistent quality of all food stuffs purchased, monitoring quality at receiving point, ensuring value of purchases matching to correct food costs. Constantly strive to reduce energy consumption through awareness Monitor cleanliness and hygiene of all areas of responsibility with the stewarding department and lead HACCP program together with Hygiene Officer Requirement Minimum of 8 years cooking experience in restaurant and/or 5 star hotel kitchen （or relevant work experience） Fluently English skills Mandarin speaking 5 years CDC experience + buffet experience 職責(zé)范圍 廚師長(zhǎng)負(fù)責(zé)管理和帶領(lǐng)指定的廚師團(tuán)隊(duì)為客人提供一個(gè)良好的用餐體驗(yàn)， 全面管理所在廚房的各方面事務(wù)。 保持與行政總廚的良好溝通， 包括相關(guān)的內(nèi)部溝通， 及時(shí)匯報(bào)客人的意見(jiàn)和建議。 傳達(dá)必要的信息給廚師團(tuán)隊(duì)。 管理廚師團(tuán)隊(duì)以確保烹飪符合酒店標(biāo)準(zhǔn)的高質(zhì)量的食物并良好的擺放在所在餐廳和酒店。 確保廚師在一個(gè)積極和專業(yè)的工作環(huán)境中工作， 使各成員能夠共同交流、探討相關(guān)技術(shù)和知識(shí)， 了解并達(dá)到廚房及酒店的各項(xiàng)標(biāo)準(zhǔn)。 培訓(xùn)廚房員工使其可以達(dá)到酒店和廚師辦公室制定的相關(guān)要求和標(biāo)準(zhǔn)， 并保留相應(yīng)的文件。 保證部門培訓(xùn)計(jì)劃，有效的、連續(xù)的實(shí)施培訓(xùn)計(jì)劃給廚房員工。 保證食品的衛(wèi)生、許可及安全標(biāo)準(zhǔn)總是被了解并認(rèn)同的。 遵守酒店各項(xiàng)規(guī)章制度及程序。 確保所在廚房及部門內(nèi)的良好溝通。 職位要求  全球認(rèn)可的廚師資格證書                       在相關(guān)領(lǐng)域有很強(qiáng)的競(jìng)爭(zhēng)力具有3年以上管理經(jīng)驗(yàn) 8年以上4、5星級(jí)酒店或餐廳廚房工作經(jīng)驗(yàn) 能夠培訓(xùn)、發(fā)展和領(lǐng)導(dǎo)一個(gè)擁有不同技巧層次的廚師團(tuán)隊(duì)，堅(jiān)持提高顧客及員工滿意度， 創(chuàng)造最大的經(jīng)濟(jì)效益 具備HACCP、食品安全知識(shí) 能夠迎接新的挑戰(zhàn)， 承擔(dān)相關(guān)職責(zé)及分配的特殊項(xiàng)目 英語(yǔ)流利                      具備歐洲和/或不同亞洲國(guó)家的工作經(jīng)驗(yàn) 積極創(chuàng)新 具備良好的自制力及團(tuán)隊(duì)合作精神 能夠適應(yīng)快節(jié)奏的工作環(huán)境

Scope of Position Research and identify potential hotel room business sources. Requirements? ? ? ? ? ? ? ? ? ? ? ?? Diploma in Hospitality Management or relevant education Minimum 1 year sales experience in the hotel industry, deluxe hotel experience is preferred ?Able to liaise effectively with designated market segment accounts ?A computer literate Fluent in English and local language Mature Takes initiative Presentable Outgoing Self-motivated 職位范圍 完成部門制定的收入指標(biāo)；調(diào)查和發(fā)現(xiàn)潛在的客戶資源，并有意識(shí)向這些客戶銷售酒店的資源。 職位要求 酒店管理專業(yè)或相關(guān)教育背景? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 在酒店行業(yè)工作至少一年以上，具備豪華酒店工作經(jīng)驗(yàn)最佳 能很好的和所劃分市場(chǎng)客戶溝通聯(lián)絡(luò) 有一定的餐飲知識(shí) ?熟練使用電腦 流利的英語(yǔ)和漢語(yǔ) 成熟 主動(dòng) 體面 開朗 自我激勵(lì)

Responsible for the management of all aspects and functions of therestaurant outlets, in accordance with hotel standards. Directs implements andmaintains a service and management philosophy which serves as a guide to respectivestaff.? 餐廳經(jīng)理是對(duì)餐廳的各方面都要負(fù)責(zé)的管理者，根據(jù)酒店的標(biāo)準(zhǔn)，餐廳經(jīng)理要懂得運(yùn)用服務(wù)和管理哲學(xué)去指揮和領(lǐng)導(dǎo)員工。 Requirements areRepresentative of minimum levels of knowledge, skills and/or abilities. Toperform this job successfully, the incumbent will possess the abilities oraptitudes to perform each duty proficiently. Some requirements may excludeindividuals who pose a direct threat or significant risk to the health andsafety of themselves, other employees or guests.? 要求有最基本的相關(guān)知識(shí)，技能和能力。為了更順利的履行工作職能，每個(gè)員工要能熟練的執(zhí)行每個(gè)相關(guān)的任務(wù)。任何直接對(duì)其他員工或客人以及他們自己的人身安全造成威脅和風(fēng)險(xiǎn)的人都將給予離職處分。

Requirements are Representative of minimum levels of knowledge, skills and/or abilities. Toper form this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.? 要求有最基本的相關(guān)知識(shí)，技能和能力。為了更順利的履行工作職能，每個(gè)員工要能熟練的執(zhí)行每個(gè)相關(guān)的任務(wù)。任何直接對(duì)其他員工或客人以及他們自己的人身安全造成威脅和風(fēng)險(xiǎn)的人都將給予離職處分。 A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. 這份崗位職責(zé)并不包括該職位所要求的次要性及附帶性的工作。以上工作任務(wù)和要求是這一個(gè)職位所需的最基本的要求。

Requirements are Representative of minimum levels of knowledge, skills and/or abilities. Toper form this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.? 要求有最基本的相關(guān)知識(shí)，技能和能力。為了更順利的履行工作職能，每個(gè)員工要能熟練的執(zhí)行每個(gè)相關(guān)的任務(wù)。任何直接對(duì)其他員工或客人以及他們自己的人身安全造成威脅和風(fēng)險(xiǎn)的人都將給予離職處分。 A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. 這份崗位職責(zé)并不包括該職位所要求的次要性及附帶性的工作。以上工作任務(wù)和要求是這一個(gè)職位所需的最基本的要求。

Requirements areRepresentative of minimum levels of knowledge, skills and/or abilities. Toperform this job successfully, the incumbent will possess the abilities oraptitudes to perform each duty proficiently. Some requirements may excludeindividuals who pose a direct threat or significant risk to the health andsafety of themselves, other employees or guests.? 要求有最基本的相關(guān)知識(shí)，技能和能力。為了更順利的履行工作職能，每個(gè)員工要能熟練的執(zhí)行每個(gè)相關(guān)的任務(wù)。任何直接對(duì)其他員工或客人以及他們自己的人身安全造成威脅和風(fēng)險(xiǎn)的人都將給予離職處分。 A review of thisdescription has excluded the marginal functions of the position that areincidental to the performance of fundamental job duties. All duties andrequirements are essential job functions. 這份崗位職責(zé)并不包括該職位所要求的次要性及附帶性的工作。以上工作任務(wù)和要求是這一個(gè)職位所需的最基本的要求。

1) 正確地執(zhí)行工作的能力. 2)具備能夠主次分明,并執(zhí)行的能力. 3)具備良好判斷問(wèn)題的能力. 4)順利完成工作的能力. 5）認(rèn)知并遵守部門/酒店的政策和方針. 6)將食品從倉(cāng)庫(kù)中/準(zhǔn)備區(qū)域擺放至工作第一線的能力. 7)知道各種食品及原料使用的能力. 8)?? 判斷食品質(zhì)量的能力. 9)?? 對(duì)時(shí)間變化的應(yīng)變能力. 10)? 在執(zhí)行工作時(shí),對(duì)設(shè)備的操作,清洗及維持的能力. 11)? 對(duì)菜肴的處方具備較好的領(lǐng)會(huì)能力. 12)? 融入群體的能力. 13)? 維持團(tuán)體合作的能力.

The Guest Recognition agent’s main duty is to strengthen and enhance Mystique within the hotel. This includes fulfilling the expressed and unexpressed wishes and needs of all guests. Responsible for courteously and efficiently checking in and out guests; process all payments according to established hotel requirements. Providing information to any guest or visitor upon inquiry. 賓客認(rèn)知專員必須向客人提供熱情且有質(zhì)量的接待服務(wù)，提供個(gè)性化，友善且高質(zhì)量的帶入房間的入住登記.有責(zé)任和客人建立很好的客戶關(guān)系，在提供服務(wù)的時(shí)候，是客人對(duì)客戶關(guān)系員有百分之百的信任度和依賴感.

The Guest Recognition Officer’s main duty is to strengthen and enhance Mystique within the hotel. This includes fulfilling the expressed and unexpressed wishes and needs of all guests. Responsible for courteously and efficiently checking in and out guests; process all payments according to established hotel requirements. Providing information to any guest or visitor upon inquiry. 賓客認(rèn)知專員必須向客人提供熱情且有質(zhì)量的接待服務(wù)，提供個(gè)性化，友善且高質(zhì)量的帶入房間的入住登記.有責(zé)任和客人建立很好的客戶關(guān)系，在提供服務(wù)的時(shí)候，是客人對(duì)客戶關(guān)系員有百分之百的信任度和依賴感.

Ensures guest preferences are collected before shift ends 在下班之前收集好客人的喜好表 Ensures our customers receive a fast, efficient friendly check-in and check-out service 保證為客人提供快速有效而友好的登記入住和離店服務(wù) Maximizes room sales and revenue for the hotel. Be familiar with the up-selling program, can up-sell the Club rooms & suites. 最大限度增加酒店銷售收入，熟悉掌握客房促銷技能 Ensures all guest information are completed key into PMS and PSB system 把客人的所有信息準(zhǔn)確的輸入到PMS和PSB的系統(tǒng)里 Ensures proper hand-over of information on the Log book 要相關(guān)事宜準(zhǔn)確的記錄在交接本上 Adhere to the specified hygiene and personal appearance standards of the hotel and his/her area 遵守酒店關(guān)于個(gè)人儀容儀表的個(gè)人衛(wèi)生的要求 Familiarizes oneself and adheres to the provisions outlines in the employee’s handbook, Disciplinary Code and Rules and Regulations 熟悉并遵守員工手冊(cè)中的相關(guān)紀(jì)律條款 Maintains proper image of the Front Desk at all times 時(shí)刻保持前臺(tái)的形象 Every cashier must count his/her house float at the beginning and end of their shifts to ensure the bank is complete. The bank account must be listed in the space provided on the back of the deposit envelope 在每個(gè)班次開始和結(jié)束時(shí)，必須清點(diǎn)錢款數(shù)量，確?，F(xiàn)金的完整性。每筆錢款必須在封包背面背書 All house floats must be returned to the assigned vault in the amount issued at the end of each shift 在每個(gè)班次結(jié)束后，所有的備用金必須歸還至保險(xiǎn)箱

-           一定的英語(yǔ)口語(yǔ)溝通能力 -           相關(guān)工作經(jīng)驗(yàn)1年或以上 -           基本的餐飲知識(shí) -           具有服務(wù)熱忱 -           良好的團(tuán)隊(duì)合作精神

To be responsible in providing the most efficient and courteous ? ? ?accounts service, and to undertake other duties and responsibilities as?required by S & M team leader(s), DOS and DOSM. 負(fù)責(zé)向客戶提供最高效并禮貌的服務(wù)。另外，完成所有市場(chǎng)銷售部領(lǐng)導(dǎo)，銷售總監(jiān)和市場(chǎng)銷售總監(jiān)布置的各項(xiàng)任務(wù)。 The person will be activity involved in handling concerns generated from accounts, RFPs and activities organized/planned for Ritz-Carlton key accounts, providing an efficient and personalized Ritz-Carlton standard service level. 積極參與處理各種因?yàn)榭腿耍?RFP以及那些為麗思卡爾頓主要客戶組織計(jì)劃的活動(dòng)而產(chǎn)生的事情，并提供有效并個(gè)人化麗思卡爾頓級(jí)別的服務(wù)。

確保了解餐飲部產(chǎn)品，專業(yè)接聽(tīng)客人預(yù)訂電話，回答客人問(wèn)題并給予正確答復(fù)。銷售餐飲產(chǎn)品，整理客戶名單和產(chǎn)品銷售數(shù)據(jù)，協(xié)助分店推廣產(chǎn)品，擔(dān)任餐飲辦公室的預(yù)訂員，同時(shí)確保與客戶保持溝通，并負(fù)責(zé)部門主管規(guī)定的日常工作。