工作職責： 1. 豐富的餅房和包房的技能。 2. 良好的產(chǎn)品和專業(yè)知識。 3. 領(lǐng)導才能和培訓技巧、基礎(chǔ)英語和溝通技巧。 4. 好的工作技巧創(chuàng)造性。 崗位要求： 1. 中專畢業(yè)或全日制的專業(yè)烹飪學校畢業(yè)。 2. 至少5年以上5星級酒店管理經(jīng)驗。 3. 掌握并使用餐飲電腦系統(tǒng)。

【Job Description 崗位職責】 1、Ensure through effective supervision that all services offered at the Spa area are Carried out with utmost professionalism, efficiency and courtesy. 確保通過有效的管理使得SPA的所有服務(wù)都能達到最大的專業(yè)及效率； 2、Oversee, supervise and monitor all facets of daily operations. 監(jiān)督及管理所有日常運作事項； 3、Maintain and enhance guest satisfaction through effective relations and inter-personal skills. 保持及加強良好內(nèi)外關(guān)系達到客人滿意度； 4、Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations. 監(jiān)督部門服務(wù)標準，確保達到或超出客人所預(yù)期的； 5、Participate and assist in the preparation of Annual Department Budget. 參與準備部門年度預(yù)算； 6、Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled. 確保部門開支得當，嚴格控制部門預(yù)算及成本，減少支出； 7、Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times. 確保員工向客人傳達專業(yè)的印象和友善的氣質(zhì)增加滿意度； 8、Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling. 關(guān)心員工福利、安全、培訓、發(fā)展及通過有效交流，建立效能、多產(chǎn)的員工團隊； 9、Ensure that all associates have complete understanding of the Hotel's policies and procedures, rules and regulations. 確保員工對溫泉部門及酒店的規(guī)章制度、政策、程序都全面的了解； 10、Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates. 為新員工進行入職培訓課程；對現(xiàn)有員工定期做進修課程。 【Knowledge and Experience 知識和經(jīng)驗】 · College and above 大專及以上 · 5 Years of related experience 相關(guān)工作經(jīng)驗5年及以上 · Good local and English language skills 良好的地方和英語語言技能 · Strong organizational skills 強大的組織技能 · Ability to lead, motivate and develop a team of individuals 領(lǐng)導能力，鼓勵和發(fā)展個人合作 · Sound administrative ability 健全的行政能力 · Able to handle demanding workload 能夠承受大工作量

1.? Assiststhe Area General Manager in the overall running of the hotel by participatingin the decision making of the hotel’s policies, philosophy, direction, goalsand objectives and is responsible for their implementation thereafter. 通過參與酒店政策、理念、方向、目標和宗旨的決策來協(xié)助區(qū)域總經(jīng)理運營酒店，并對決策的實施負責。 2.? Overseesthe performance of all Outlet Managers by providing guidance and assistance inthe execution of their responsibilities and helping them set the agreeddepartmental objectives. 監(jiān)督各個廳面經(jīng)理的表現(xiàn)情況，通過提供指導和協(xié)助幫助他們制定達成共識的廳面目標。 3.? Directsand controls all subordinate Food and Beverage staff to ensure that allday-to-day operational matters are handled on time and guests’ expectations aremet. 領(lǐng)導和指揮餐飲部全體員工以保證日常事務(wù)的合理處理及保證達到客人的期望。 4.? Ensuresthat the standards of Food and Beverage meet or exceed expectations byoverseeing the quality, consistency and presentation in all outlets and makingsure that they conform to the hotel’s requisites at all times. 保證餐飲部的標準達到或超出期望，監(jiān)督各廳面的質(zhì)量、一致性和出品并確保其始終符合酒店要求。 5.? Ensuresthat the standards of service in all outlets are in conformity with the requisitestandards of the hotel and that they meet or exceed expectations by sendingstaff for training, etc. 保證各廳面的服務(wù)標準與酒店的要求相符合，通過派送員工培訓等方式達到或者超出期望。 6.? Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, an annual Food and Beverage promotion for all restaurants andassists Sales & Marketing in designing the advertising material for suchpromotions. 與行政總廚和中廚廚師長共同準備、溝通和執(zhí)行餐飲部每個餐廳的年度促銷計劃，并協(xié)助銷售部設(shè)計各類促銷的廣告。 7.? Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, menu change cycles for all restaurants. 與行政總廚和中廚房廚師長配合，準備、溝通和執(zhí)行所有餐廳菜單的變更。 8.? Ensuresthe implementation and maintenance of O.E. par stock in all outlets andoversees the inventory taking and control. 確保每個廳面營運用品貯存量的使用和維持，監(jiān)督盤點的實施并做好控制。 9.? Ensuresthe implementation and maintenance of beverage par stock in all outlets andoversees the stock taking and control. 確保每個廳面酒水貯存量的使用和維持，監(jiān)督盤點的實施和做好控制。 10. Isresponsible for all Food and Beverage pricing, maximizing outlets profitabilitywhile maintaining value- for-money principles. 負責所有餐飲價格的制定，在保證價格合理的原則下做到所有餐廳廳面收益最大化。 11. Isresponsible for strengthening cost-profit ratios by continuously monitoring theFood and Beverage cost and performing financial performance analysis. 通過持續(xù)的監(jiān)管餐飲成本和實施財務(wù)行為分析來強化成本與收益比例。 12. Isresponsible for the implementation and co-ordination of all Food and Beveragerelated aspects within the Group’s profit chain efforts. 遵循服務(wù)利潤鏈原理負責實施和協(xié)調(diào)所有餐飲方面事宜。 13. Isresponsible for submitting to the Area General Manager an annual business plan. 負責向區(qū)域總經(jīng)理提交每年的餐飲部運營計劃。 14. Assistsin the preparation of the hotel’s annual budget and, more specifically,prepares monitors and controls the hotel’s Food and Beverage budget. 協(xié)助準備酒店年度預(yù)算，做好酒店餐飲部預(yù)算的監(jiān)管和控制。 15. Overseesthe standards of cleanliness and hygiene in all Food and Beverage areas andtakes appropriate action when necessary. 監(jiān)督所有餐飲區(qū)域的清潔和衛(wèi)生，必要時采取適當?shù)男袆印?16. Maintainsan efficient administration within the Food and Beverage division preparing andsubmitting operational reports on time. 在餐飲部門保持高效的管理，確保按時準備和提交相關(guān)營運報告。 17. Ensuresthat house rules are followed and obeyed. 確保遵守和奉行內(nèi)部的規(guī)定。 18. Adheresand ensures that all policies and procedures, and Staff handbook regulationsare abided by 堅持遵守規(guī)章制度及員工手冊上的規(guī)定。

Job Requirements 崗位要求： 1. Develop and manage HR policies and procedures in line with Banyan Group standards. 建立并管理人力資源政策與程序與悅榕集團標準保持一致。 2. Prepare all local contracts and benefit schedules as per group standards and follow up with any queries . 按照酒店標準準備所有的本地合同及福利計劃，并跟進相關(guān)的問題。 3. Provide advice to the management team and associates on BTHR HR policies and hotel standards. 給酒店及員工提供人力資源政策及酒店標準的建議。 4. Provide HR administration support e.g. investigate associates’ grievances, explaining policies to property HR associates etc. 提供人力資源行政事務(wù)的支持，如員工申述調(diào)查，給酒店的員工解釋人力資源政策等。 5. Assess organizational development needs & appropriately identify development activities that will support the growth of local resources in order to improve the overall efficiency & capability of the resources for business success. 評估組織發(fā)展需求及適當?shù)耐桨l(fā)展活動來支持本地資源的發(fā)展，從而為營運的成功全面提高項目資源的有效性及可行性。 6. Implement procedures & practices in Yunnan that encourage a high performing culture to ensure the Yunnan properties optimize its human resources for business success. 執(zhí)行政策與程序，從而建立一個高標準的文化確保項目為業(yè)務(wù)成功執(zhí)行人力資源最優(yōu)化。 7. Maintains efficient administration within the department preparing and submitting operational reports on time. 在部門內(nèi)部保持有效的行政管理，及時準備及遞交運營報告。 8. Special projects / ad-hoc assignments as and well assigned. 特別項目/工作安排。

1.??To hire, terminate, train, assign job, discipline, promote, recommend salary & wage rates, including increment, duty hours, and day-to-day conduct, and standards of accounting staffs. 負責財務(wù)人員的招聘、解聘、培訓、工作分配、管理、提升、薪資水平建議，包括加薪、工作時間，日常行為和標準。 2.??To maintain adequate financial control and to produce reliable accounting records and financial data to the operation management for decision-making. 維持適當?shù)呢攧?wù)管控，編制可信的會計記錄和財務(wù)數(shù)據(jù)，供運營管理層作決策。 3.??To ensure hotel operation complied with the hotel management agreement and the local statutory / fiscal requirements. 確保酒店運營遵守酒店管理合同、當?shù)胤ㄒ?guī)或財政要求。 4.??To ensure the reporting requirements meet in a timing basis.?? 確保按時上交酒店要求的報告。 5.? To maintain an adequate internal control system for a most cost-effective control of hotel’s assets and profits is in place. 實行適當?shù)膬?nèi)部管控制度，以最低成本管理酒店資產(chǎn)和收益。 6.??To produce timely financial report sand statistics as required by head office and local regulations. 按照總部和當?shù)胤ㄒ?guī)要求，按時出具財務(wù)報告和統(tǒng)計數(shù)字。 7.??To comply with all standard operating procedures (SOP) and other policies issued by head office. 遵從總部發(fā)布的所有標準操作程序和其他政策。 8.??To obtain proper permits and license for importation, currency transfers, tax registration, and hotel operation. 取得進口、貨幣兌換、稅務(wù)注冊和酒店運營相關(guān)執(zhí)照和許可。 9.??To ensure the local tax matter sincluding business tax, company income tax, and personal income tax including tax-saving, proper deduction, and remittance of tax payment are adequately handled in conjunction with the hotel. 與酒店一起，確保地方稅務(wù)事宜得到妥善處理，包括營業(yè)稅、公司所得稅、個人所得稅的節(jié)稅、適當減稅和繳稅。 10.??To project and manage cash flow in an efficient manner. 高效地規(guī)劃并管理現(xiàn)金流動。 11.??To maintain an adequate purchasing procedure to ensure the purchases are made in the most cost efficient way. 保持適度的采購程序，確保所購物品具有高性價比。 12.??To approve, update and safe keep all contracts, leases and other legal documents and ensures their safekeeping. 批準、更新并妥善保管所有合同、租約和其他法律文件。 13.??To act as authorized signatory, ensuring that allowances, adjustments, purchase requests, checks and other documents are approved accordingly. 擔任授權(quán)鑒名人，確保折讓，調(diào)整，請購單，支票和其他文件得到相應(yīng)批準。 14.??To maintain adequate insurance coverage for all entities supervised. 為所管理的所有酒店購買適當保險。 15.? To conduct internal audits to ensure the operation compliance with hotel policies and procedures to improve the accounting controls in hotel. 進行內(nèi)部審計，以確保運營遵從酒店政策與程序，提高酒店的財務(wù)管控。 16.? To ensure the capital expenditure policies are compiled by operations. 確保運營遵從資本支出政策。 17.? To maintain adequate the security and backup procedures related to Information System Management for financial system. 為財務(wù)制度維持適當?shù)呐c信息系統(tǒng)管理有關(guān)的安全與備份程序。 18.? To conduct training, career development, and succession plan for Finance personnel.? 開展財務(wù)人員培訓、職業(yè)發(fā)展和繼任計劃。 19.? To provide full co-operation to external auditors by using the client assistance package in the annual external audit. 使用客戶幫助組件，全力配合外部審計師作年度外部審計。

Front Office Manager About the role: Manages the staff at the Front Desk. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Door Staff, Valet Parking. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. What you bring: Five years senior leadership experience in Front Desk management in hotel industry Hospitality Management Degree qualification is preferred, however, not essential with relevant experience Solid and clear communication skills to effectively engage with a diverse range of internal and external customers High proficiency in spoken and written English and Mandarin Expected to be a culture carrier, has strong communication, problem solving, planning, organizing and influencing skills What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. ?Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Chef De Cuisine - Staff Cafeteria who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: - Commitment to supportive teamwork and open communication. - Responsibility for ongoing enhancement of their skills and performance. - Recognition of personal accountability for their own actions and the outcomes of those actions. -An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company. Job Summary The staff restaurant chef will report to Chinese Executive Chef and be responsible for ensuring quality food is prepared and served in our Staff restaurant, to Four Seasons high standards in order to meet the expectations of our employees: Ensure proper portion control of all dishes. Ensure section of responsibility is kept to the highest standard of cleanliness. And fully comply with, the Health, Safety and Hygiene regulations. Ensure all equipment is in safe working order and to report any hazardous or faulty equipment to the Executive Chef and Chinese Executive Chef. Communicate closely with the team and liaise with the outlets on a daily basis. Ensure the section and fridges are kept clean and that there is a proper rotation of stock in the fridges. Ensure waste bins are emptied on a regular basis, and that Kitchen floors/Cold Rooms are clean. Requirement - At least 3 years’ experience in a kitchen management role at an international 5-star hotel. - Strong leadership, planning, Self-driven and a strategic resourcing professional. - Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. - Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… - An opportunity to build a life-long career with global potential and a real sense of pride in work well done - Best-in-industry training- Complimentary stays at Four Seasons properties (based on availability) with discounted meals - Incentive bonus/ competitive salaries - Employee service awards- Annual employee party/ social and sporting events

崗位職責 1、為市場銷售部總監(jiān)提供專業(yè)、有力的支持，以達到戰(zhàn)略目標。 2、實施并發(fā)展部門和酒店的政策。 3、同市場銷售總監(jiān)和收益經(jīng)理一同制定市場推廣戰(zhàn)略和促銷活動。 4、通過發(fā)展并實施銷售市場推廣策略達到收益目標。 5、根據(jù)外部環(huán)境可能對銷售產(chǎn)生的因素，制定不同的方案。 6、根據(jù)市場變化趨勢，尋找競爭優(yōu)勢，提高市場份額。 7、分析市場機會，制定具體目標，發(fā)展并有效實施策略和計劃。 8、根據(jù)酒店的住房及會議情況，評估市場機遇，并協(xié)助其他部門（如：餐飲部，公關(guān)部等）宣傳和推廣促銷活動。 9、評估、掌握市場動態(tài)和趨勢。 10、制定銷售目標，對于與實際完成銷售任務(wù)的差額，如何采取補救措施。 11根據(jù)客戶的需求，不時向客戶更新酒店優(yōu)惠政策。 12、針對特殊客戶群體制定特殊的市場銷售方案。 13、有效管理時間。 14、分配銷售市場、劃分客戶類型。簡而言之，把時間管理概念有效灌輸給銷售、宴會的同事。 15、維護客戶關(guān)系，了解客戶需求，掌握服務(wù)技能、銷售溝通技能，做好客戶反饋。 16、通過對酒店銷售人員的培訓、引導，提升住房率，給酒店帶來收益。 17、通過對銷售人員的培訓、引導，制定相應(yīng)的規(guī)則，使團隊銷售潛力發(fā)揮到最大，建立榮譽感，提升忠誠度。 18、與市場銷售總監(jiān)、總經(jīng)理、部門經(jīng)理和客戶保持良好的溝通。 19、能夠為客戶呈現(xiàn)良好的酒店介紹及描述。 崗位要求 1、具備優(yōu)秀的銷售技能和技巧。 2、通過探討和聆聽，具備善于發(fā)掘客戶需求的能力。 3、具備果斷、自律的性格 4、具備高度的自信心，工作的熱情和主動權(quán)。 5、擅長交際 6、擅長與不同的人打交道 7、懂得運用心里學技巧 8、具備銷售的相關(guān)經(jīng)驗 9、酒店專業(yè)或相關(guān)經(jīng)驗的優(yōu)先

SUMMARY崗位概述 Maintainproper credit procedures in the hotel in accordance with local and corporatepolicies and procedures.? Control andmonitor prompt and accurate billing and collection of all accounts receivableitems in order to maintain the lowest possible outstanding accounts at alltimes.?? Tocheck the validity and completeness of inputs and ensure that all relevantdetails are in order and attached completely and accurately recorded and hotelrevenue is properly processed and reported and to supervise the job of outletcashiers.? ESSENTIALFUNCTIONS核心職責 PeopleFunction: ·? ? ? ? ?Maintainharmonious and professional relationship with all departments. ·????????Complywith and enforce Four Seasons’ Category One and Category Two Work Rules andStandards of Conduct as set forth in EmPact. ·????????Supervise,train and motivate Credit Department employees to thoroughly understand all oftheir duties and responsibilities. ·????????Takeappropriate personnel-related action (i.e., hire, commend, discipline,evaluate, etc.) with Credit staff as required. ·????????Conducttraining sessions for the Front Office staff and Catering & Sales staff oncredit policies and procedures. ·????????Assistin other areas of the accounting office as needed. ProductFunction: ??????? Establish and maintain local creditpolicies and procedures regarding billing, credit cards, collection, inquiriesand cheque cashing and prepare month-end and year-end reports andreconciliations in accordance with established corporate guidelines. ??????? Ensure all inquiries from guests orcredit card companies are handled promptly (same day if possible) andprofessionally. ??????? Ensure prompt and accurate billing forall accounts and timely collection follow-up. ??????? Maintain credit histories, originalapproved written requests for credit and other records for regular hotelaccounts. ??????? Ensure that the check-in / check-outprocedure adequately protects the hotel without burden or delay to the guestsof the hotel. ??????? Develop and maintain relationships withregular clients to foster communication and assist in collection. ??????? Prepare and conduct a monthly creditmeeting. ??????? File documents and reports. ???????Performany additional duties as assigned by the Director of Finance or AssistantDirector of Finance. ProfitFunction: ??????? Manage collection of accounts approvedfor billing and process upon departure payments and supervise the day-to-dayactivities of the Accounts Receivable staff and evaluate performance based onthe hotel policies. ??????? Recommend improvements in the operationof Accounts Receivable to the Director of Finance ??????? Review Guest Ledger High Balance Reportdaily and bring discrepancies to the attention of the Front Office Manager andDirector of Finance if not resolved. ??????? Investigate all requests for billing asthe final authority over credit approval and individual guest inquiries. ??????? Review with Director of Finance orAssistant Director of Finance all accounts that are over 30 days and implementcollection procedures and write off or adjust uncollectible amounts inaccordance with established corporate guidelines. ??????? Process and post all charges andpayments to City Ledger Accounts daily. ??????? Write off or adjust uncollectibleaccounts after approval by the Director of Finance or Assistant Director ofFinance and the General Manager according to established corporate guidelines. NON-ESSENTIALFUNCTIONS 非核心職責 ·????????Transfer charges from the hotel outlets andother miscellaneous charges to the appropriate charge account. ·????????File documents and reports. OTHER其他 To perform other tasks or responsibilities assigned by managers. 完成經(jīng)理分配的其他任務(wù)和職責。 KNOWLEDGE AND SKILLS: Education:? ?????? College education or equivalent Experience:?????? Minimumone to three years of experience in related position with Four Seasons or otherorganization. ? Skills and Abilities: ?????? ??????? Highest level of integrity andtransparency ??????? Strong interpersonal andrelationship-building skills to work with cross-functional teams ??????? Excellent written and verbalcommunication skills to prepare and deliver reports, effective presentationsand to facilitate meetings ??????? Promote a continuous learningenvironment that creates an atmosphere for professional developmentopportunities ??????? Apply an ethical approach to influencethe outcome of situations ??????? Serve as a role model for others bydemonstrating appropriate business conduct and ethical principles ??????? Continuously seek to improve/developthe performance of others and continuously strive to improve his/her ownperformance ??????? Work in a safe, prudent and organizedmanner ??????? Require a working technical knowledgeof generally accepted accounting principles.?Working knowledge is generally learned on-the-job or through a series ofprofessional certifications. ??????? Require knowledge of and the ability tooperate computer equipment and Microsoft Office Suite software.? Sun, iScala and Opera Systems knowledge wouldbe ideal and greatly valued. ??????? Ability to read, write and speakEnglish. ???????Clearunderstanding of the purpose and reasons for internal controls ???????Understandand be familiar with hotel quality standards and service standards ???????Strongcommitment to service ? Join us and Enjoy… - An opportunity to build a life-long career with global potential and a real sense of pride in work well done - Best-in-industry training - Complimentary stays at Four Seasons properties (based on availability) with discounted meals - Incentive bonus/ competitive salaries - Employee service awards - Annual employee party/ social and sporting events

【崗位職責】 1、監(jiān)督中廚房、宴會廚房及職工廚房員工的工作，控制所有設(shè)施及成本，增加餐飲部的利潤。 2、負責所有宴會廚房的準備、烹飪及裝飾工作，以達到最高的質(zhì)量標準。 3、檢查存貨及成品。 4、檢查所有食品的準備情況、 5、清楚所有食品的配料、技巧、烹飪方法及設(shè)備等方面的知識。 6、研究當?shù)夭惋嬍袌?，極積開創(chuàng)新菜。 【崗位要求】 1、有過大型宴會接待經(jīng)驗者優(yōu)先考慮,同崗位工作經(jīng)驗5年以上。 2、有豐富的技術(shù)及行政經(jīng)驗，其中有多年宴會廚房工作經(jīng)驗。 3、懂得成本核算，食物原料及食品營養(yǎng)知識。

崗位職責 1.根據(jù)酒店銷售目標，制定年度市場公關(guān)宣傳計劃，以支持市場銷售總監(jiān)完成銷售目標，得到最多的收入; 2.與媒體、本地社區(qū)、客戶及集團總部保持密切聯(lián)系，代表并宣傳酒店形象; 3.管理市場傳訊部，并保證每天的工作及時地完成; 4.保證所有的宣傳資料和廣告都達到集團的標準，維護酒店的正確形象和定位。; 5.開拓并實施公關(guān)活動，負責制作促銷資料、媒體宣傳資料及安排媒體對酒店的報道; 6.對酒店信息、印刷品等公共資料負責，符合集團及品牌標準，并收集掌控競爭對手及市場。 崗位要求: 1.對酒店信息、印刷品等公共資料負責，符合集團及品牌標準，并收集掌控競爭對手及市場; 2.對本地及酒店市場有基本的了解; 3.必須具備優(yōu)秀的中，英文讀寫能力; 4.掌握并具有互聯(lián)網(wǎng)及其它主要電腦軟件方面的知識和經(jīng)驗; 5.在國際聯(lián)號酒店集團擔任類似的工作崗位，具有至少2年的經(jīng)驗。

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Sales Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ? Commitment to supportive teamwork and open communication ? Responsibility for ongoing enhancement of their skills and performance ? Recognition of personal accountability for their own actions and the outcomes of those actions ? An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary To achieve pre-determined revenue targets while maintaining appropriate sales programmers and handling multi-faceted projects. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. ? At least 2~3 years Sales experience, preferably in an international luxury hotel. ? Self-driven and a strategic resourcing professional. ? Familiar with the Jiangsu/Zhejiang/Shanghai Market. ? Able to work independently and under pressure in a fast pace working environment ? Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. ? Excellent organizational skills and attention to detail. ? Strong supervisory and leadership skills. ? Proficient with Microsoft Office Suite and related software. ? A Good command of both written and spoken Chinese and English. ? Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… ? An opportunity to build a life-long career with global potential and a real sense of pride in work well done ? Best-in-industry training ? Complimentary stays at Four Seasons properties (based on availability) with discounted meals ? Incentive bonus/ competitive salaries ? Employee service awards ? Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

1.To be responsible for the Revenue Management & Distribution of hotels/resorts in specified regions to achieve and exceed RevPAR targets throughout the year, year-on-year. 通過收益管理和分銷管理以達到酒店全年所制訂的每間客房平均收益 2.Ensure on-property rate management, of specified region, is effectively implemented at benchmark: 85% and in alignment with the Group’s strategies and doctrines. 確保酒店的價格管理，在特別的階段，有效執(zhí)行我們的門市價并能85%的確保集團的方針政策 3.Quarterly audit on hotels/resorts, of specified region, on adherence of Corporate SOP in revenue management and distribution processes. 季度的內(nèi)審，在指定的區(qū)域，堅持集團在收入管理和分銷渠道的標準執(zhí)行流程 4.To continually identify optimum price points and improving rate parity in our hotels/resorts throughout the year.持續(xù)性的確定最佳的銷售價位并提高全年價格的公平性 5.On a daily basis, review the monthly forecast, budget and strategies of hotels/resorts, in your specified region, and recommend wherever necessary the yield management restrictions, closed-out dates, and inventory control issues 每天進行月度預(yù)測，預(yù)算和酒店的銷售策略，在指定的區(qū)域推薦必要的產(chǎn)量管理，房間管理 6.Guided by the directions and strategies communicated by the group - Director, Revenue Management and Distribution; manage, develop and train the hotels/resorts Revenue Associate(s), in your specified region to achieve and exceed RevPAR targets throughout the year. 在集團收益管理總監(jiān)的直接指導下，發(fā)展和培訓酒店的收益員工在指定的區(qū)域里達到全年所制定的每間客房平均收益 7.Guided by the directions and strategies as communicated by the group - Director, Revenue Management and Distribution; accurately forecasts business outlook; business on-the-books, booking volume/channels with the hotels/resorts in your specified region. 在集團收益管理總監(jiān)的直接指導下，精準的預(yù)測酒店未來的入住率,訂房量，訂房渠道

Job Purpose: 工作目的 To perform body massage, body treatments and beauty treatments to spa guests. 為客人提供身體按摩,身體套餐療程和美容療程 KEY RESULT AREAS 主要工作職責 1. To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準備。 2. To be fully aware of the daily booking programmed and to update any changes to the reception.? ?要清楚每天的預(yù)定, 根據(jù)前臺更改的信息準備工作。 3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.? ?每天結(jié)束工作前要確認第二天的預(yù)定,根據(jù)預(yù)定做好相關(guān)的準備。 4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護理, 手部護理, 腳部護理和頭發(fā)護理等療程。 5. To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時都要做好對產(chǎn)品的維護和檢查工作。 6. To check Spa Card carefully for specific instructions or guest requests. 要仔細檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 7. Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補上新布草。 8. Check and clear all Spa fresh materials in the General Store. 檢查,清點儲藏室里所有的新鮮材質(zhì)。 PERSONAL SPECIFICATION 個人能力描述 · Word proficiency ·Word操作熟練 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的組織能力 · Literacy 讀寫能力 · Handle a load of work demands 可以處理高負荷的工作要求

崗位職責 1.根據(jù)預(yù)測、宴會預(yù)定、團體餐安排及重要賓客的人數(shù)來安排工作。 2.做好銷售，賓客投訴、解決辦法及相關(guān)員工、設(shè)備的記錄。 3.給領(lǐng)導提出建議，提高工作效率，促進銷售，并達到增源節(jié)支的目的。 4.建立收銀調(diào)節(jié)控制程序，在服務(wù)前后，要按此程序來工作。 5.參與菜單、酒水單的制定及定價。? 崗位要求 1.大專及以上學歷；較好的英文溝通能力。 2.3年以上高星級酒店同等工作經(jīng)驗；精通西餐、酒吧的業(yè)務(wù)知識，熟練掌握本部門的技能技巧。 3.具有較強的社會活動能力、組織領(lǐng)導工作能力和實際工作能力。 4.具有食品原材料加工、西餐成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標準，控制產(chǎn)品質(zhì)量和成本消耗。 5.西餐食品原料學、烹調(diào)學、食品營養(yǎng)衛(wèi)生和西餐管理等方面的專業(yè)知識。

崗位職責 1、按照集團運營指南提供高品質(zhì)的服務(wù) 2、按照培訓手冊執(zhí)行標準按摩手法技術(shù) 3、確保所有與服務(wù)相關(guān)的設(shè)備始終保持功能 4、根據(jù)需要參加新的培訓和更新培訓計劃 5、能夠回答與服務(wù)相關(guān)的所有問題，并確定客人所選擇的療程的好處或優(yōu)勢 崗位要求 1、中專及以上學歷 2、有泰式按摩和精油按摩資格證優(yōu)先 3、有水療工作經(jīng)驗優(yōu)先 4、熱心，具有團隊精神 5、接受工作時間靈活安排，包括法定假日換休 6、工作態(tài)度良好，熱愛學習

This position can be one of? Corporate , Travel or MICE . 此職位可包含但不僅限于公司、旅行社、會務(wù)方向。 1.Responsiblefor identifying, developing, and managing accounts within specific,segments,markets, or geographical territories on behalf of one or more hotels.代表一家或多家酒店負責確立、發(fā)展及管理不同區(qū)域、市場及地域的客戶。處理辦公室行政工作包括與部門內(nèi)外的溝通協(xié)調(diào)。 2.Maintainsor increases current account production for group, transient, and cateringbusiness. 維持及增長客戶團隊、散客及宴會的產(chǎn)量。 3.Manageslarger accounts or special markets.管理重要大客戶或指定市場。 4.Manageslarger, focus accounts or special segments.管理重要客戶或者重點區(qū)域。 5.Identifiesnew or existing markets/accounts that meet property sales strategy.開發(fā)適合酒店戰(zhàn)略需要的新客戶或市場。 6.Developsa sales plan to generate business from identified markets/accounts制定銷售計劃，從所負責客戶及市場中獲得生意。 7.Continuouslycommunicates the benefits of the hotel to the customer.將酒店所提供所擁有的價值傳達給客戶。 8.Drives/managesaccount transient production through improved customer loyalty by excellentaccount management.通過有效的客戶管理，提高客戶忠誠度及散客的產(chǎn)量。 9.Prospectsnew business through phone solicitation, outside sales calls, customer visitsto the hotel, trade shows, sales blitzes, direct mail, newspaper/journalresearch and other customer interaction or research.通過電話咨詢、銷售拜訪、接待客戶來訪、旅游展會、新聞媒體、市場調(diào)查等多種手段拓展新客戶。 10.Sellsthe benefits of the Sales Centre/property sales and event management.向客戶推銷宴會銷售及服務(wù)所帶來的價值。 11.Strivesto meet measurable targets and goals, as assigned for individual and team.努力達成個人及團隊的目標（可測量）。 12.Understandsthe overall market - competitors’ strengths and weaknesses, economic trends,supply and demand etc. and knows how to sell against them. 了解整個市場的情況匯報- 競爭對手的優(yōu)勢及缺點，經(jīng)濟趨勢，供需關(guān)系以及如何去應(yīng)對以上情況。 13.AssistDirector of Sales in the recruitment, selection, training and motivation ofSales Team.協(xié)助銷售總監(jiān)招募，選擇，培訓員工保持團隊的活力與穩(wěn)定。 崗位要求 1.University graduate, excellent command of written and spoken inEnglish and Chinese language.大學?？?，良好的中英文讀寫能力。 2.Minimum 3 yearsexperience in similar capacity with international chain hotels.具有至少三年在國際連鎖酒店的相關(guān)經(jīng)驗。 3.Very familiar with local market and good atmarketing trend anlysis.了解本地客戶的情況并具有很強的市場分析能力。 4.Ability to lead, to provide guidance and todevelop team member.具有領(lǐng)導，指導和發(fā)展員工的能力。 5.Good skills of organization andpresentation.良好組織及展示技巧。

Job Purpose:? ? 工作目的 Organize marketing campaigns to have the intended product or service reach groups. 通過組織市場活動達到集團預(yù)期的目標和服務(wù). KEY RESULT AREAS 主要工作職責 1.????Sales Management銷售管理: ?????? ? - Implement all sales action plans relate to his/her zoning areasas outlined ?????????????? 在所負責的職責區(qū)域進行銷售活動。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?????? - Plan sales call activitiesunder the direct approval of DOSM to major marketing areas, calling on existingand potential accounts within their specific areas. ?????????????? 在銷售總監(jiān)的批準下，在主要銷售區(qū)域計劃銷售拜訪活動，在其他區(qū)域?qū)撛诳蛻粢策M行相應(yīng)的銷售拜訪。 ?????? - Provide information onchanging market conditions, including trends in the competition, as a result ofdirect mail. Arrange an accompany clients on fam/site inspection tour. ????????????? 提供相應(yīng)的市場變換信息，包括競爭趨勢等，安排公司客戶和旅行社到酒店做現(xiàn)場考察。 2.??? Sales Targets: To achieve salesobjective and goal to generate maximum high yield in accordance with thespecific sales action plan. ?????? 銷售目標：實現(xiàn)銷售目標，根據(jù)具體的銷售行動計劃實現(xiàn)銷售量的最大化。 3.??? Sales Coverage: CorporateSegment, Travel Agent ?????? - Cover market segments asdirected and assigned by DOSM ????? 銷售范圍：企業(yè)市場，旅行社 ???????????? - 包含由銷售總監(jiān)直接指派的市場 4.??? Sales Promotion? 促銷 ?????? - Promote and distributepromotions to targeted accounts ?????????????? 及時把促銷信息發(fā)送給客戶 5.??? Travel Agents/Airlines 旅行社、航空公司 ?????? - Ensure good relationship forsales activities, promotions, FAM trips ?????????????? 確保與銷售活動，促銷活動與參觀團活動保持良好的合作關(guān)系 6.??? Reports & Returns 報告與回饋 ?????? - Provide Feedback to DOSM onchanging market conditions, including trends in the competition, as a result ingeneral market idea ?????????????? 針對不斷變化的市場環(huán)境像銷售總監(jiān)提供反饋信息，包括競爭趨勢對主要市場的影響 7.??? Customer Relation: Maintaingood contact with existing customers. ?????? 客戶關(guān)系： 與現(xiàn)有客戶保持良好的關(guān)系。 8.??? Training: 培訓 ?????? - Attend all training sessionsand courses, briefing a meetings as require. ???????????????? 參加相關(guān)培訓，根據(jù)要求組織會議 ?????? - Put into practice alltraining received relating to job knowledge and skills and the hotel’s culture ????????????????? 把培訓所獲得的工作知識，技能和酒店文化應(yīng)用到實際工作中 PERSONAL SPECIFICATION 個人能力描述 ·????ExcellentNegotiation skills 優(yōu)秀的談判技巧 ·????ExcellentCommunication skills 優(yōu)秀的溝通技巧 ·????Pleasantlypersonality, persistent 性格開朗，堅持不懈

學歷要求： 1.大專以上學歷，藥學、護理、養(yǎng)生等相關(guān)專業(yè)； 2.取得執(zhí)業(yè)護士資格證，護士以上技術(shù)職稱； 3.具備豐富的養(yǎng)生專業(yè)知識、了解最新的養(yǎng)生趨勢，熟練使用OFFICE辦公軟件。 工作年限：3年以上護士崗位臨床護理工作經(jīng)驗。 年齡要求：20-35歲，女性。 崗位描述： 1.負責客戶健康管理體系建立、執(zhí)行、監(jiān)督及管理工作； 2.負責協(xié)助中醫(yī)師做好客戶診療及健康管理方案制定； 3.負責后續(xù)健康養(yǎng)生、保健、功法等項目的接待、服務(wù)、回訪及健康管理全流程工作。 職位要求： 1.取得執(zhí)業(yè)護士資格證，護士以上技術(shù)職稱； 2.具備全科護理專業(yè)知識及操作技能，有較強的適應(yīng)能力； 3.較好服務(wù)意識，良好人際溝通與協(xié)調(diào)能力，突發(fā)事件應(yīng)急反應(yīng)及處理能力； 4.健康的身體、充沛的精力，持久的工作干勁及奉獻精神； 5.具備一定健康管理及養(yǎng)生知識儲備且愿意從事健康養(yǎng)生事業(yè)。

About the role? The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees?. Assists with the development of Guest Services employees?to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees?in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

崗位職責 1、全面負責餐飲銷售推銷，預(yù)訂等工作。 2、制定餐飲銷售的市場推銷計劃，建立并完善餐飲銷售部工作程序和標準，制定餐飲銷售部規(guī)章。 3、建立改善餐飲銷售日記，客戶合同存檔，餐飲銷售訂單和預(yù)報單的存檔記錄，使之成為有效的工作程序和管理手段。 4、與餐飲總監(jiān)和行政總廚溝通協(xié)調(diào)，共同議定宴會菜單及價格。 5、定期對下屬進行績效評估，按獎懲制度實施獎懲，并加強對員工的培訓工作，提高員工素質(zhì)。 崗位要求 1、具有酒店餐飲銷售崗位經(jīng)驗，特別是包廂銷售，能結(jié)合行業(yè)特點開展整體市場營銷工作，有一定的客戶積累，團隊合作精神。 2、對餐飲銷售的組織及執(zhí)行有豐富的經(jīng)驗。 3、具有較強的管理能力，判斷和決策能力，人際溝通協(xié)調(diào)能力，計劃與執(zhí)行能力。

工作職責： 1、負責樓面全面的安全生產(chǎn)，包括人身、消防、食品、財產(chǎn)等方面的安全。 2、負責各項經(jīng)營指標的達成。 3、了解廚房出品，協(xié)調(diào)各部門工作，督導服務(wù)質(zhì)量。 4、全面負責樓面日常營運工作。 5、保證工作團隊的成員的穩(wěn)定性。 6、完成對下屬的培訓任務(wù)。 7、征詢客人建議或意見，處理客人投訴及突發(fā)事件，與顧客建立良好的關(guān)系。 8、保證通過各項業(yè)務(wù)檢查，積極對承擔上司交辦的各項工作。 崗位要求： 1.熱愛服務(wù)行業(yè)，有較強的事業(yè)心和責任感。???????? 2.掌握一定的菜肴、食品、酒水、烹飪等方面的知識 。 3.具有熟練的餐飲服務(wù)技能和技巧。 4.身體健康、儀表端莊。

【職位綜述】 管理者的角色,負責管理和協(xié)調(diào)各方面的客人識別系統(tǒng)功能，包括質(zhì)量和服務(wù)標準。為客人指引落實并評估產(chǎn)品的質(zhì)量和服務(wù)。負責保持100%可靠性識別所有的麗思卡爾頓酒店的貴賓與回頭客。負責培訓并不斷深化客人識別的整個過程。負責客人識別過程的改進和完善并通過GuestVoice得分提高賓客滿意度的測量。 【主要工作職責】 1.?提前致電客人并訂房以確保滿足客人的期望。 2. 根據(jù)麗思卡爾頓公司的標準提出建議并升級。 3. 監(jiān)督客人識別的效率水平。 4. 確保客人關(guān)系部門人員編制與部署與營業(yè)額匹配。 5. 確保所有的員工都執(zhí)行分配的任務(wù)與堅持標準。 6. 監(jiān)督執(zhí)行標準并根據(jù)需要報告/關(guān)注。 7.?確保所有的員工根據(jù)標準為所有客人提供最好的服務(wù)。 8.?培訓與指導員工以確保高昂的士氣和團隊合作精神。 9.?持續(xù)記錄客人的反饋、采取的補救措施以及解決問題。 10.?根據(jù)酒店和部門的安全政策，保證清潔，安全的工作環(huán)境。及時發(fā)現(xiàn)和糾正不安全的操作/情況，及時匯報給管理團隊。

崗位職責 1、負責為SPA客人提供專業(yè)的美容服務(wù); 2、定期簡歷賓客及?？蜋n案，了解客戶的愛好、要求及皮膚的特性，以便更好的提供服務(wù); 3、負責保管美容及按摩工具，對工具、美容用品的采購提出建議。 4、定期為部門水療師進行專業(yè)技能培訓。 崗位要求 1、限女性，皮膚好，儀表大方，熟悉美容產(chǎn)品和手法; 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗者優(yōu)先考慮; 3、良好的語言表達能力，善于溝通，服務(wù)意識強，工作耐心細致; 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質(zhì)，較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。