1、為顧客提供皮膚護理、美容美體服務； 2、安裝美容儀器要求、程序、性能進行美容護理操作； 3、保持工作環(huán)境的干凈整潔； 4、學習產(chǎn)品知識和專業(yè)技術，不斷提高自身職業(yè)素質 和技能； 5、能指導美容助理工作。 任職資格： 1、形象好，氣質佳，在18到40之間； 2、有一年以上美容美體纖體，儀器操作經(jīng)驗； 3、溝通理解能力強、技術手法好，有服務意識； 4、具有親和力和團隊精神，有上進心

Scope of Position The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests professionally with personalized service.    Requirements                         Must possess appropriate licenses in massage therapy and health certificate requested by Chinese government. Must be a graduate from an accredited school with a massage or face or manicure/pedicure license or a combination license. At least 2-3 years experience in Spa or Beauty industry Facial, body treatment skills are essential. Waxing, Manicure & Pedicure skills are preferable. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be self-motivated. Must have mathematical skills, technical aptitude and spa operation knowledge Must have knowledge of current spa trends in the industry Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa. Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body. Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment. Must be open to learning about treatments and concepts that derive from other cultures. To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions. Must understand the current legislation in regards to State and local laws for therapists. Consistently strive for a higher level of achievement both personally and professionally. Must be comfortable performing treatments for at least 8 hours. Must have good time management skills in regards to treatments. Excellent customer service and personal presentation. 職責范圍 員工要具備的職責有：以專業(yè)令人愉悅的態(tài)度為客人提供所有的理療項目 職位要求   必須擁有按摩治療師資質以及中華人民共和國頒發(fā)的健康證件 必須畢業(yè)于國家認證的按摩機構或擁有臉部護理/美甲許可證，或綜合資質。                                   至少2-3年水療或美容行業(yè)工作經(jīng)驗                    必須熟練掌握臉部、身體治療技術。最好能夠有身體熱蠟護理、美甲的工作經(jīng)驗。 必須愿意有靈活的工作時間，要保證完成工作和任務 必須要有安全，嚴謹，有組織的工作態(tài)度 必須有良好的數(shù)學思維，技術能力，及Spa知識 要了解Spa行業(yè)的最新趨勢 必須有良好的人際關系和溝通技巧，要有Spa行業(yè)的人員有相關的聯(lián)系 必須有科技的意識和廣泛相關理療的知識，特別是臉部和身體的護理方面 必須有為客人健康著想的整全的觀念 必須愿意學習理療知識及其他文化中Spa的觀念 必須了解近期國家或地方關于理療師的政策法規(guī) 杰出的客戶服務能力

Scope of Positio The scope of this position is the practical application of security measures ensuring the safety and well-being of guests, clients, patrons, contractors, visitors and colleagues as well as protection of the Company’s property from loss or damage. The Security Officer provides a safe and secure environment to enable the Company to maximise profit potential. He/She maintains all Mandarin Oriental Pudong, Shanghai standards to the highest level, delivering a prompt and courteous service at all times. The Security Officer assists the Security Manager in all aspects of the Security Department and in the absence of the Security Manager undertakes responsibilities as directed. He/She will drive guest and employee satisfaction throughout the total hotel Requirements 20 to 35 years old Physically Fit Good character Qualifications / Training: High school or above Experience in Similar Scope for 1year / Related position in well-known 4 or 5 star hotel Disposition Conscientiousness Team spirit Able to shift work and long overtimes 職責范圍 根據(jù)酒店管理層制定的前景目標，在保證客人、顧客、贊助人、承包商、游客和同事的生命及財務安全受到保障的同時，為整個公司取得最大收益提供一個安全可靠的環(huán)境 他/她需在秉持上海浦東文華東方酒店的最高水準的同時，時刻提供客戶及時周到的服務。保安員將在保安部的所有職能上輔助保安經(jīng)理，并且在后者缺席的場合，履行被指派的職責。他/她將在整個酒店層面滿足顧客和雇主。 職位要求 20 – 35歲 身體健康 品行端正 高中畢業(yè)及以上  相關知名4/5星級酒店工作經(jīng)驗1年 認真勤懇 團隊協(xié)作精神 適應翻班及長時間加班 五級消防證 - 建（構）筑消防證

Scope of Position The receiving clerk assists in receiving of all food & beverage materials, supplies, and equipment. He also needs to ensure that all deliveries have all the necessary documents with the relevant departmental authorisation. He will also assist the Storeroom Clerk in maintaining the storeroom in good condition and distribution stocks to various departments on a timely basis. Requirements? ? ? ? ? ? ? ? ? ? ? ?? Education Qualification: High School Industry Experience: Previous experience in the Hospitality or Food & beverage Industry Knowledge and understanding of receiving and inventory operations Presenting a well-groomed, organized and businesslike appearance Able to perform the physical tasks of the job. Organizational and communication skills Ability to work flexible schedule to include weekends and holidays Fair level of proficiency in Excel? ? ? ? ? ? ? ? ? ? ? ? ? ? 職責范圍 這個職位需協(xié)助接收所有食品及飲料物資、補給品和設備。并且需確保所有的遞送都必須持有相關部門授權的所有必要文件。還需協(xié)助倉庫保管員將倉庫保持在良好的狀態(tài)并及時往各部門發(fā)送存貨。 職位要求? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 高中以上學歷 在服務業(yè)及食品飲料業(yè)有工作經(jīng)驗? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? 具有收貨、貨存方面的運營知識 能夠承擔工作中的體力勞動 良好的組織和溝通技巧 能夠接受彈性工作時間表，包括周末及節(jié)假日 基本掌握Excel操作。? ? ?? 具有良好的團隊合作精神

Scope of Position The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner . Spa concierge reports to Spa Operation Supervisor. Requirements University or post-graduate diploma is required           Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.    Must be self-motivated Must be flexible and able to work efficiently under pressure. Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment Must be open to learning about treatments and concepts that derive from other cultures To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personally and professionally Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction Must be willing to be proactive, take initiative and be held accountable when dealing with guests. 職責范圍 工作負責但不僅局限于水療項目的預定工作、專業(yè)地向客人介紹和解釋治療服務、 POS 銷售包括零售和到達和送行服務。 職位要求 大?；虼髮W畢業(yè)            必須愿意接受靈活的工作時間，以便于完成工作任務 必須靈活，可以在壓力下高效率地工作 必須要有安全，嚴謹，有組織的工作態(tài)度 必須有良好的數(shù)學思維，技術能力，及Spa知識 必須遵守Spa和酒店的所有政策，制度 要了解當今Spa行業(yè)的趨勢 必須有良好的人際關系和溝通技巧 必須有為客人健康著想的整全的觀念 必須愿意學習理療知識及其他文化中Spa的觀念 永遠保持專業(yè)態(tài)度，及良好形象 適應性強，對自己的行為負責 對自己和職業(yè)上的發(fā)展保持高要求 要根據(jù)客人的購買方式，年齡和人數(shù)，來提供不同層次的客人服務。有能力做好銷售服務，推薦產(chǎn)品，保證令客戶滿意 以積極主動的態(tài)度來工作，當與客人協(xié)調時要承擔自己的責任  

Scope of Position The Room Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to clean. Requirements? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? 1 year experience in a similar role in a 4-5 star Shanghai hotel ? ? ? Have knowledge of basic chemical usage ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Possess basic understanding of the English Language Possess good verbal and written command of the Mandarin Language Possess a pleasant and outgoing personality? ? ? ? ? 職責范圍 客房服務員需負責所有客房的清潔工作。 職位要求 1年的相關工作經(jīng)驗在上海的4-5星級酒店 基本使用化學物品及清潔產(chǎn)品的知識 基本的英語能力 良好的中文書寫和口語能力 擁有友善和善于溝通的個性

崗位職責 1. 負責會員管理、療程和會員卡銷售，確保每月達到規(guī)定的營業(yè)額指標。 2. 接待新老顧客，跟進服務，解答顧客咨詢，提升顧客滿意度。 3. 合理分配美療師資源，確保顧客服務的高效與質量。 4. 維護顧客檔案，確保信息的準確性和保密性。 5. 策劃并執(zhí)行促銷活動，提升品牌知名度和吸引新客戶。 6. 負責新員工的培訓和日?？记诠芾?，提升團隊專業(yè)水平。 崗位要求： 1. 女性優(yōu)先，皮膚狀況良好，形象氣質佳，熟悉美容產(chǎn)品和手法。 2. ?有1年以上美容美體行業(yè)工作經(jīng)驗，持有美容師證書，有美容院或大型會所工作經(jīng)驗者優(yōu)先。 3. 具備良好的語言表達和溝通能力，服務意識強，工作耐心細致。 4. 普通話流利，外形甜美，性格和藹，具有親和力，身高160CM以上。 5. 性格開朗樂觀，積極向上，具備良好的團隊協(xié)作能力。

Low Voltage Technician 招聘弱電主管/工程師 PRINCIPAL RESPONSIBILITIES 主要職責 ? Operation repair & maintenance. 操作、維修和保養(yǎng)。 ? General duties. 一般職責。 This position is directly responsible for the following 該職直接負責以下內容： ? Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根據(jù)工程操作標準對酒店的視聽系統(tǒng)進行維護和保養(yǎng)。 ? Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 確保與其工種有關的工作單進行迅速、精確、精心、經(jīng)濟和有效率地工作。 ? Ensure good housekeeping and orderliness of all working area. 保持工作區(qū)域整齊和干凈。 ? Assists the follow workers in carrying out repair work on equipment needed. 幫助其他員工一起進行設備維修。 ? Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 對所有視聽系統(tǒng)進行的維護保養(yǎng)工作需記錄在工作日志和設備檔案卡上。 ? Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 檢查每天的宴會活動并聯(lián)系宴會部，為宴會設置所需的視聽系統(tǒng)。 ? Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在視聽音響設備出現(xiàn)異常情況時，立即匯報值班工程師。 ? When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 當遇到問題時，可請教主管、值班工程師、副總工程師和工程總監(jiān)。 ? Renders overtime or changes times schedule as the situation may require without any delay. 當工作需要時，要加班或換班。 ? Makes sure that all standard procedures of maintenance is adhered to. 依照標準維護保養(yǎng)程序進行維護。 ? Performs other tasks as may be assigned by the Engineering Management. 執(zhí)行工程部管理層指派的其它任務。 ? Care of equipment 愛護設備 -Oversees maintenance and handling of equipment used. 檢查設備維護情況和使用情況。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及時報告設備故障和維修缺陷問題。 ? Training and employees activities 培訓和員工活動。 -Attends scheduled trainings 參加計劃好的培訓。 -Participates actively in company-initiated employee activities 積極參加酒店組織的員工活動。 ? Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 儀容儀表和衛(wèi)生。遵照酒店的制定的衛(wèi)生和個人儀容儀表的標準。 ? Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序，準時出勤。 ? Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循員工手冊和規(guī)章制度列出的要求。 REQUIREMENTS 職位要求 Education 教育學歷 ? High School Certificate with emphasis in Technical Training. 著重于技術培訓的高中畢業(yè)證書。 ? Have and maintain special type of work certificate. 特殊工種持國家規(guī)定的相關執(zhí)照。 Language Skills 語言技巧 ? Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能讀懂安全規(guī)則、安全知識資料、操作保養(yǎng)說明以及操作手冊，能寫日常報告、記錄及信件，能有效地與客人和其他同事進行交談。 Job Skill/Knowledge 工作技能/知識 ? Troubleshoot 檢修 ? Read schematics and blue prints 讀懂示意圖及藍圖 ? Equipment controls 設備管理 ? Lighting system 燈光系統(tǒng) ? Dimmer system 調光系統(tǒng) ? Audio and Video system 語音視頻系統(tǒng) ? CCTV 監(jiān)控系統(tǒng) ? MATV 閉路電視/衛(wèi)星電視系統(tǒng) ? PABX/FAX 電話傳真系統(tǒng)

工作職責： 1. 確保用專業(yè)，及時及禮貌的標準處理好客戶通過來電，傳真及其郵件的形式的問詢。 2. 對客戶提供準確的酒店信息，有效率的協(xié)助來自散客及團隊的需求，確保客戶的滿意度。 3. 具備出色的酒店產(chǎn)品知識，提高工作效率及效績。 4. 通過推銷及展示銷售戰(zhàn)術確保銷售團隊的銷售任務。 5. 收集報告及數(shù)據(jù)，準備相關展示資料。 6. 與各部門保持良好的合作關系。 崗位要求： 1. 熟練掌握和運用英語，有在5星級以上酒店工作經(jīng)驗優(yōu)先 2. 善于與人交際，有親和力，待人熱情、友善，有禮貌，性格外向、機警靈活、工作勤奮。 3. 熟悉酒店各個部門的運作程序，溝通協(xié)調能力強。

目前有4家分店：七星萬達、甲天下、秀峰康美、疊彩沃爾瑪，可就近分配。 工作內容： 1、為顧客提供皮膚護理、美容美體服務； 2、安裝美容儀器要求、程序、性能進行美容護理操作； 3、保持工作環(huán)境的干凈整潔； 4、學習產(chǎn)品知識和專業(yè)技術，不斷提高自身職業(yè)素質和技能。 根據(jù)當下市場需求，專業(yè)培訓導師： 1、全面專業(yè)免費培訓（無學費?學習補助?無責保底） 2.學習方式：上午：理論知識（專業(yè)我們是認真的） 下午：實操課程。（實踐是輕松愉快的） 3.手把手一對一教學，培訓考核后直接上崗 只要你： 想做、想學、想賺錢。 敢做、敢闖、敢突破。 趕快聯(lián)系我吧~

1.負責新媒體公眾號（微信、抖音、小紅書等）的運營； 2.負責各種類型市場推廣活動、促銷活動的拍照、報導、通訊、宣傳軟文撰寫； 3.負責廣告宣傳語創(chuàng)意及宣傳片腳本； 4.對各種搜索引擎優(yōu)化/網(wǎng)絡通信/電子郵件營銷工具等，進行密切監(jiān)測，跟蹤和分析報告； 5.監(jiān)督和數(shù)據(jù)分析相關媒體的營銷指標，如點擊量、反應率，轉換量，銷售轉化量，營銷收入和投資回報率分析，報告每月的KPI，并提出改善意見； 6.與各媒體、供應商和廣告代理機構，進行良好有效的溝通聯(lián)系； 7.負責對部門工作中公司往來文件、合同進行保管和整理。

IT技術員要求 1.?用戶電腦方面的技術支持； 2.?用戶打印機技術支持； 3.?數(shù)據(jù)錄入； 4.?其他正常辦公工作。解決用戶電腦硬件和軟件設施的問題； 5.?系統(tǒng)管理； 6.?維修電腦相關設備； 7.?維護系統(tǒng)。 IT主管要求： 1.?遵守公司和部門的各項規(guī)章和制度； 2.?提供必要的用戶支持； 3.?為用戶提供計算機技術培訓； 4.?負責郵件系統(tǒng)用戶管理； 5.?負責郵件系統(tǒng)郵箱管理； 6.?每月提交郵件系統(tǒng)用戶清單報表和其他郵件系統(tǒng)管理報表； 7.?確保公司郵件系統(tǒng)正常運行； 8.?不斷的自我學習，更新和加強專業(yè)知識； 9.?及時完成上級安排的其他相關工作。

Job Purpose:? ? 工作目的 Work with cautiousness in order to produce the best result and good quality product using proper care of machine and chemical. 在工作中小心謹慎地使用各類機械和化學藥品，確保產(chǎn)品質量達標。 KEY RESULT AREAS 主要工作職責 1.????Follow the hotel and hotel and HousekeepingDepartment Policies and Procedures. 服從酒店和客房部政策和稱序。 2.????To collect all Laundry from the guest services 收取所有客人要求的洗衣。 3.????To ensure that all laundered items are delivered tothere respective rooms correctly and on time。 確保所有洗衣都及時準確地返還房間。 4.????To use standard salutations at all times withguest.. 總是和客人使用標準的問候用語。 5.????To place all laundered items in the respectivelogbook 把所有的洗衣裝到有標記的袋子里。 6.????Filling in forms and checklists as required on time 按要求準時填寫表格和檢查表 7.????Any other duties assigned by the Laundry Supervisor。 其它任何洗衣房主管安排的工作。 8.????To maintain all records for the purpose of legal andgovernmental purposes. 保證各種記錄符合法律及政府的規(guī)定。 PERSONAL SPECIFICATION 個人能力描述 ·???? GoodEnglish language skills. 良好的語言技巧 ·???? Someorganizational skills. 一些組織技巧 ·???? Team-workspirit. 團隊合作精神 ·???? Abilityto cope with pressure. 應對壓力的能力

Job Purpose:? ? 工作目的 Carefully observe the hotel’s CCTV Surveillance system, and timely detect and report abnormal situations and suspicious personnel in the hotel. 認真觀察酒店閉路電視監(jiān)控系統(tǒng)，及時發(fā)現(xiàn)并報告酒店內的異常情況和可疑人員。 KEY RESULT AREAS 主要工作職責 1.??????Salute for vehiclesand guest entering and leaving the hotel 對進出酒店的賓客車輛和管理層人員執(zhí)行敬禮制度 2.??????Follow assignments,to ensure the absolute safety of the jurisdiction 服上級分配任務，確保所管轄區(qū)域的絕對安全 3.??????To maintain thenormal order of the door and around to protect the doors and the smooth flow ofroad surrounding Areas. 維護大門及周圍的正常秩序，保障大門及周邊區(qū)域大路的暢通； 4.??????Greeting for thevisitors prompt and courtesy, and asked out the reasons for visiting andentering the hotel, 迅速而禮貌向來訪者或進入酒店者行禮問候，并問明來訪和進入酒店的原因 5.??????Responsible forreceiving visitors and visitors, the visiting officers, should contact therespondents, the respondents agreed to be placed after, to allow visitors tonotify reception processing, do not allow persons prohibited from entering, andmake the appropriate register 負責接待來訪人員和參觀人員，對來訪人員，應聯(lián)系被訪者，被訪者同意后方可放入，對允許的參觀人員，通知前臺處理，不允許者禁止進入，并作好相應登記； 6.??????Prohibit the hotelstaff to wear civilian clothes and related marks entry into the hotel businessarea? 禁止酒店員工穿便服及相關標志的人員進入酒店營業(yè)區(qū)域； 7.??????assist SecurityManager to deal with all types of accidents occurring inside, receiving guestsand staff reported missing cases, and accidents on major cases reported to theleadership and the public security organs in a timely manner, while protectingthe scene, with the public security authorities do survey work; 協(xié)助保安部經(jīng)理處理店內發(fā)生的各類安全事故，受理住店客人及員工報失案件，對重大案件和責任事故要及時上報領導和公安機關，同時保護好現(xiàn)場，配合公安機關做好調查處理工作； 8.??????Hotel staff,maintenance construction workers, gardener，delivery personprohibited from the main entrance and out (except in special circumstances) 酒店員工、維修施工人員、綠化人員、送貨人員禁止從正門進出（除特殊情況外）； PERSONAL SPECIFICATION 個人能力描述 ·????Good Putonghua andsimple English listening 良好的普通話以及簡單的英語聽力 ·????good organizationskills 良好的組織能力 ·????literacy 讀寫能力 ·????handle a load ofwork demands 可以處理高負荷的工作要求

Job Purpose:? ? 工作目的 To engage in food and beverage service ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided? 專注于餐飲事業(yè)運用日常培訓所學的標準服務程序通過提供高效，友好及切實的服務確?？腿藵M意度。 KEY RESULT AREAS 主要工作職責 1.????standards 依照標準及要求及時有效的進行所有準備性工作 2.????To engage in foodand beverage service delivery as per the predetermined standards and sequence 按照指定的服務標準及流程從事餐前準備 3.????To have thoroughknowledge of the menu, drinks list and wine list and to be able to respond toguest inquiries. 熟悉菜單，飲料單及酒水單并能夠正確的回應客人的需求 4.????To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service 以高效，友好，切實的服務達到并超越客人的期望 5.????Liases with thekitchen, stewarding, bars and housekeeping in operational matters to ensure theoperation runs smoothly 與廚房，管事部，酒吧，客房部及工程部等相關部門協(xié)調以確保每日運營順利進行 6.????Collects anddelivers laundry according to hotel procedure 按酒店程序收集并輸送布草 7.????Checks and collectssupplies from the stores according to hotel procedure 按程序檢查所需貨品，收貨 8.????Maximizes revenue inthe outlet by implementing upselling procedures 通過實踐產(chǎn)品推銷技巧實現(xiàn)利潤最大化 PERSONAL SPECIFICATION 個人能力描述 ·???? Good local and sound English language skills 較好的普通話和英語語言能力 ·???? Ability to read and write 讀寫能力 ·???? Positive approach to customer service 較好與顧客溝通的能力 ·???? Able to handle physically demanding workload? 能負荷相應的體力工作

Job Purpose:??? 工作目的 To ensure ongoing day to day air conditioner maintenance as well as preventative maintenance is carried out in an efficient and timely manner according to engineering practices. 根據(jù)工程部的實際要求確保每天的維修和預防性維護工作有效率地有條不紊開展。 KEY RESULT AREAS 主要工作職責 1.????Conducts routineproperty inspections as directed to determine maintenance requirements orupgrades and improvements to the property and its assets. 進行設備設施的日常檢查, 決定對資產(chǎn)的維修需求升級和提高 2.????Responsible forensuring that all rules and regulations regarding safe working practices arecomplied with 負責確保安全操作的規(guī)章制度落到實處. 3.????Handles specific jobrequests as directed in an efficient and timely manner 用有效和及時的方式, 有引導地處理具體的工作要求. 4.????Participates inpreventative maintenance programmes as directed 有引導地參與預防性維護程序. 5.????Assigns specifictasks and job requests to subordinate staff and supervises their day to dayactivity 委派具體的任務和工作要求給下屬員工, 并監(jiān)督他們每天的行動. 6.????Co-ordinates withDepartment Heads regarding specific maintenance activities 和部門領導協(xié)調關于具體的維修事宜. 7.????Report unusual orspecial incidents to Chief Engineer for action and follow-up. 向總工程師匯報異常的或特別的事件, 以便其行動和跟進. 8.????Assists in themaintenance of efficient administration preparing and submitting reports ontime as directed 協(xié)助有效的維修管理, 準時準備并遞交報告. PERSONAL SPECIFICATION 個人能力描述 ? Ability to read and write 讀寫能力高 ? Requisite engineering background 必需的工程背景 ? Able to handle physically demanding workload 能夠處理超工做量 ? Well organized 很好組織能力 ? Proven track record in hotel of similar standard in similar capacity in Asia/Pacific 被證明有亞太區(qū)同等酒店同等職位的記錄 ? In possession of all faculties 擁有所有的體能 ? Strong stamina 較強的毅力

Job Purpose:??? 工作目的 Carrythe luggage of customers and introduce them to the on-site facilities andservices. 熱情周到地為客人搬運行李，向客人介紹店內設施與服務項目。 KEY RESULT AREAS 主要工作職責 1.????Obey the work instructions and arrangements of thedepartment manager. 服從部門經(jīng)理的工作指示及安排。 2.????Keep up to date with the latest room status, dining,meetings and other relevant information. 掌握酒店最新的客房狀態(tài)，餐飲情況、會議情況及其它有關信息。 3.????Pay attention to the hygiene of the hall and luggagedepartment equipment, clean frequently, keep it clean, and pay attention tomaintenance. 留意大廳及行李部設備的衛(wèi)生，經(jīng)常打掃，保持清潔，注意保養(yǎng)。 4.????Pay attention to safety guidelines and other noticesin the lobby, keep them in place, remove recent signs in a timely manner, andevacuate to the designated storage place. 留意安全指南和大廳內其它布告，保持其正常放置，及時撤換近期的告示牌，并撤至指定的存放地點。 5.????Welcome guests and offer to help guests by directingthem to check-in. 對抵店客人表示歡迎并主動為客人提供幫助，指引客人入住登記處。 6.????In accordance with the baggage service process andrequirements, we provide baggage handling services for arriving and departingguests, and record each delivery. 按照行李服務流程和要求，為抵離客人提供行李搬運服務，并將每次運送情況做好記錄。 7.????Stand guard carefully according to the designatedlocation, pay close attention to the dynamics of guests and the luggage theycarry, and prevent the loss of luggage. 按指定位置認真站崗，密切注意來往客人的動態(tài)及其所攜帶的行李，防止行李丟失。 8.????Responsible for the registration, storage andcollection of luggage of in-store guests. 負責在店客人行李的寄存登記、保管和領取工作。 PERSONAL SPECIFICATION 個人能力描述 ·? ? Good local and English language skills ?良好的母語和英語技能 ·?Ability to read and write ?閱讀和書寫能力 ·??Positive approach to customer service ?為客戶服務的積極態(tài)度 ·? Able to handle physically demanding workload ?能處理要求的體力工作 ·????Ability to lead, motivate, and develop a team ofindividuals ?個人的領導能力和提高和發(fā)展一個團隊的能力

Job Purpose 工作目的 Operate the PABX system, providing efficient telephone services based on established hotel standards to ensure that optimum services is provided to hotel guests. 操作電話系統(tǒng)，確保電話服務的效率達到酒店標準，為客人提供最佳服務 KEY RESULT AREAS 主要工作職責 Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service. 以專業(yè)水平回復電話，就任何與電話有關的服務，如喚醒服務，提供幫助 Ensure all overseas messages are delivered to the hotel guests promptly. 確保將所有長途電話留言實時遞送至酒店客人處 Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the call accounting interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system. Report any irregularities to the Guest Service Manager or Supervisor at once. 確定所有相關設備運轉良好，包括電話系統(tǒng)，所有長途電話的計算機打印輸出，數(shù)據(jù)轉換的接口系統(tǒng)，語音信箱系統(tǒng)，喚醒電話系統(tǒng)以及電話等候音樂系統(tǒng)等。若出現(xiàn)反常情況應立即通知賓客服務經(jīng)理或主管 Ensure all respective associates are informed at once in case of emergency, such as fire, bomb threat. 確保在出現(xiàn)緊急情況諸如火災，炸彈恐嚇時立即通知相關員工 Handle guest complaints and report daily occurrence and irregularities to the Service center Manager / Supervisor. 處理客人的投訴電話并向賓客服務中心經(jīng)理、主管匯報每日事務和異常情況 PERSONAL SPECIFICATION 個人能力描述 1. Pleasant personality, fluent in English with the knowledge on personal computer. 性格友好，流利英語，懂計算機使用技能 2. Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency 原則性強，職業(yè)化規(guī)范度高，具有良好的團隊協(xié)作精神，出色的人際交往能力，誠實可靠、品行端正? 3. Have a strong sense of responsibility and learning ability, a good team spirit of collaboration 具有較強的工作責任心和學習能力、良好的團隊合作意識

Job Purpose:? ? 工作目的 To clean and service guest villas in an efficient and timely manner ensuring the hotel achieves its guest expectation objectives 以高效、及時的方式為客人提供清潔和服務，確保能夠達到酒店客人的期望。 KEY RESULT AREAS 主要工作職責 1.????Cleans and services all guest villas according tothe pre-determined standards as per schedules 根據(jù)預先的標準，清潔和服務客房。 2.????Turns down guest rooms in a timely manner asdirected 按要求及時給客人提供開夜床服務。 3.????Reports engineering failures and breakdowns toimmediate supervisors 及時向主管報告工程缺陷 4.????Cleans and maintains housekeeping pantries ensuringpar stocks are properly in order 清潔和維護客房部的工作間，確保存儲物緊然有序 5.????Ensures housekeeping carts are clean, tidy andproperly stocked for use 確?？头坎康能嚫蓛粽麧?，存放有序。 6.????Check plants and report any problems to supervisorimmediately 檢查植物，發(fā)現(xiàn)問題立即報告給主管 7.????Report mini bar consumption to the HousekeepingSupervisor and assist in minibar replenishment 把酒水消費報給客房部的主管，并幫助補充迷你吧 8.????To attend to any ad hoc guests requests ensuringthat they are is properly attended to 留心所有的客人需求，確保得到合理的關注 PERSONAL SPECIFICATION 個人能力描述 ·???? Inpossession of all essential faculties 綜合素質 ·???? Strongstamina 精力充沛 ·???? Positiveapproach to customer service Ability to cope with pressure. 應對壓力的能力

職責范圍 負責烹飪食物和完成所在廚房的廚師長或副廚師長分配的其他任務。 保持與廚師長或副廚師長良好的溝通， 及時傳達內部及顧客的意見和建議。 了解并遵守酒店或部門各項規(guī)定和程序。 負責烹飪， 保證菜品的色、香、味、形， 達到要求的標準。 確保廚師在一個積極和專業(yè)的工作環(huán)境中工作。 保證食品的衛(wèi)生、許可及安全標準是被了解并認同的。 遵守酒店各項規(guī)章制度及程序。 確保所在廚房及部門內的良好溝通。 確保所在廚房指定的區(qū)域按照標準操作程序裝備及收檔， 包括所有食品的正確保存同時達到HACCP標準。 職位要求 教育水平: 持有高中、旅游或烹飪學校證書以上 工作經(jīng)驗:        1-5年酒店或餐廳廚房工作經(jīng)驗（或相關工作經(jīng)驗）  工作知識:                       能勝任本職工作  個人品質:   能夠適應不同班次 具備團隊合作精神 能夠適應快節(jié)奏的工作環(huán)境

崗位職責/職位描述 崗位描述 1、負責酒店餐飲區(qū)域的運營與員工工作的日常管理。 2、帶領餐飲區(qū)域（中餐、西餐、宴會）員工完成日常接待工作。 3、負責餐飲工作的上傳下達，團結同事，高效有序的開展日常工作。 4、關注新員工相關動態(tài)，完成新員工的相關培訓。 5、部門領導安排的其它工作任務。 崗位要求 1、態(tài)度好，溝通能力強。工作勤勤懇懇，認真負責。 2、有一定的全國各地方菜肴、食品、酒水等方面的知識。 3、有一定的組織和管理能力，具有熟練的餐飲服務技能。 4、身體健康，儀表端莊。

Scope of Position The Laundry Attendant is responsible for collecting, counting and sorting of all soiled linen, terry and table linen in the Hotel. Requirements? ? ? ? ? ? ? ? ? ? ? ? ? ? ? High School Graduate ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 1 year experience in a hotel laundry department ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Possess knowledge of laundry chemicals ?? Possess a good verbal and written command of the mandarin Language Basic knowledge of the English language ? ? ? ? ? ? ? ? ? ? ? ? ? ?? Possess a pleasant and outgoing personality? ?? ?? ? 職責范圍 洗衣工需負責收集和清點所有酒店的用過的布草。 職位要求 高中畢業(yè) 1年的相關工作經(jīng)驗在酒店的洗衣房工作 基本使用洗衣化學產(chǎn)品或清潔產(chǎn)品的知識 良好的中文書寫和口語能力 基本的英語交流能力 擁有友善和善于溝通的個性

1、Mise en Place and Food Preparation.食品準備工作。 2、To welcome and seat guest upon arrical at the table.迎賓及安排座位。 3、To assist the guest in choosing his or her beverage and or good order from the menu. And try to upsell specials as specified by the kitchen and beverage items.幫助客人點單，選擇食品和飲料并進行推銷。 4、Assist with receiving and storage of goods.物品的接受與存庫。 5、Clean and maintain equipment and premises.設備的清潔，保養(yǎng)和選定。 6、Maintain hygienic standards and procedures.保持衛(wèi)生標準與程序。 7、Assist with the preparation of functions and service.協(xié)助預定的準備工作及服務。 8、Assist with cellar operations協(xié)助酒庫的操作。 9、To make the guest feel welcome at all times, and ensure that the service offered is of the highest  quality, and that service is prompt efficient but not overbearing,and that service is offered with a smile at all times.隨時面帶微笑，保證服務的快捷，有效以確?？腿烁械绞孢m。 10、Assist with the preparation of an outlet for service, including:準備工作包括以下： o    Cleaning of equipment 設備的保結。 o    Sorting of stores equipment庫房設備的安排。 o    Cleaning and maintaining glassware for service.玻璃器皿的清潔與保養(yǎng)。 o    Cleaning and maintain flatware for service.餐具的清潔與保養(yǎng)。 o    Cleaning and maintain china for service.瓷器的清潔與保養(yǎng)。 o    Preparing waiter stations工作區(qū)域的準備。 11、To take the food or beverage order from the guest ,ensureing that the order is accurate and has been double. checked.保證點單正確并進行重復檢查。 12、Preparing service equipment and materials.服務設備，服務物品的準備。 13、Assisting with table preparation餐桌的準備工作。 14、To serve any requested food  or beverage item that is available, as  per the service policy.根據(jù)服務規(guī)定準備好所需的食品和飲料。 15、Recording of replacement of stock.根據(jù)貨品存貨進行補充。 16、Billing procedures in line with hotel policy.依據(jù)飯店結帳程序。 17、Establishes and maintains effective employee working relationships.有效的建立和保持員工間的良好關系。 18、Attends and participates in daily briefings and other meetings as scheduled.員工根據(jù)時間安排參加會議。 19、Attends and participates in training sessions as scheduled.員工根據(jù)時間安排參與培訓課程。  

1.Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked. 主動協(xié)助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協(xié)助。 2.Maintain a willingness to please attitude and give undivided attention to any approaching guest. 保持令人愉悅的態(tài)度并專心接待每位到來的客人 。 3.Adhere to guest checking in and checking out procedures pertaining to baggage handling. 在與行李相關的問題上，遵守客人入住和退房工作程序。 4.Provide information to guests about the hotel facilities and services. 向客人提供關于酒店的設施和服務的信息。 5.Provide guest services and guidance. 向客人提供服務和引導。 6.Maintain a spotless Porte Cochere and Drive way. 保持車輛門道和車道的清潔。 7.Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly. 將客人引至前臺并在其辦理入住手續(xù)時在其身后等待。在看到前臺接待員的示意后上前從前臺接待員處取得房間號和房卡，然后立即護送客人至其房間。 8.Keep the baggage room clean and in order before going off duty on each shift. 每次交班前均保持行李室的整潔。