KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.?Ensures the efficient and effective management of the sales division towards the attainment of the overall company objectives and operational goals. 確保以高效及時(shí)的銷售團(tuán)隊(duì)管理實(shí)現(xiàn)公司的整體目標(biāo)和運(yùn)營(yíng)目標(biāo)。 2.?Develops strategies for forecasting and analysing sales needs and developing effective product responses, delivery systems and methods of measuring and evaluating results. 開發(fā)新的銷售戰(zhàn)略用以預(yù)測(cè)及分析銷售需求，開發(fā)有效地產(chǎn)品回饋信息，傳達(dá)系統(tǒng)，及衡量牌價(jià)結(jié)果的新方法。 3.?Plans, develops and executives marketing plans to provide direction and a specific plan of action. 有效計(jì)劃，發(fā)展及執(zhí)行市場(chǎng)計(jì)劃，提供指導(dǎo)性和具體的行動(dòng)計(jì)劃 4.?Develops new and/or improved products to improve the competitiveness and maximise profitability; promotes marketing awareness and clearly communicates the marketing objectives to support the achievement of plans and sales goals. ?開發(fā)新的/或改進(jìn)產(chǎn)品，提高競(jìng)爭(zhēng)力和利潤(rùn)最大化，提升營(yíng)銷意識(shí)，明確的傳達(dá)營(yíng)銷目標(biāo)，有效支持實(shí)現(xiàn)銷售計(jì)劃和目標(biāo)。 5.?Plans, manages and evaluates the financial operations of the sales division to ensure cost effectiveness and optimum utilization of resources. 計(jì)劃，管理及評(píng)估銷售部門的財(cái)務(wù)報(bào)告，確保費(fèi)用的有效支出及資源的優(yōu)化利用。 PERSONAL SPECIFICATION 職位要求 1.?Contributes to the morale and team spirit of the companyby building and maintaining supportive and effective relationships withcolleagues and associates, instilling confidence and demonstrating “chemistry” withkey constituents. 通過建立及維護(hù)與同事的和睦關(guān)系，灌輸自信的工作態(tài)度提高團(tuán)隊(duì)的士氣及團(tuán)隊(duì)的合作精神。 2.?Is responsible for planning,directing and evaluating all sales and marketing activities including directsales, catering sales, room sales, food & beverage sales, reservations andfor managing, in concert with corporate level staff, public relations andadvertising efforts to maximise profit potential and enhance the propertyimage. Products developed and services provided are instrumental in promotingand maintaining a true competitive advantage in the marketplace. 負(fù)責(zé)規(guī)劃，指導(dǎo)和評(píng)估所有銷售和市場(chǎng)營(yíng)銷活動(dòng)，包括直接銷售，餐飲銷售，客房銷售，預(yù)定管理，協(xié)同公司工作人員，公共關(guān)系和廣告效應(yīng)最大化的提升潛在利潤(rùn)和品牌形象，開發(fā)產(chǎn)品和提供新服務(wù)，促進(jìn)和維護(hù)在市場(chǎng)中的競(jìng)爭(zhēng)優(yōu)勢(shì)。 ??3.?Ensures that all marketing, sales,advertising, reservations and public relations efforts will provide bothoptimum profit returns and increased sales; to keep management aware of theoverall marketing program so that all property activities will be integrated;to promote leadership to all associates; to ensure that all marketing goals aremet and maintained. 確保所有的營(yíng)銷，銷售，廣告，預(yù)定和公共關(guān)系方面的努力能提供利潤(rùn)的最佳回報(bào)，和提高銷售業(yè)績(jī)。確保管理過程中隨時(shí)保持整體的銷售計(jì)劃與活動(dòng)工作的開展保持一致，確保所有的銷售目標(biāo)得以實(shí)現(xiàn)和維護(hù)。 4.?Acts within the company policies with complete authorityto delegate responsibilities within the marketing division. 確保部門的行動(dòng)開展遵從公司政策及被授予的明確職權(quán)范圍之內(nèi)。 5.?Attends regular departmental meetings. 組織參加常規(guī)部門會(huì)議。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Involved in all decisions/action steps/activities impacting hotel revenue and quality goals.                                          投入制定影響酒店?duì)I運(yùn)收入和質(zhì)量目標(biāo)的決策，行都計(jì)劃和銷售活動(dòng)。 2. Establish department strategic plan and lead department via specific action steps to achieve financial and quality goals.   制定部門銷售策略方案，領(lǐng)導(dǎo)團(tuán)隊(duì)通過具體的計(jì)劃達(dá)到營(yíng)業(yè)收入和服務(wù)質(zhì)量的目標(biāo)。 3. Review all Corporate Group / Incentive Group and Catering Contracts prior to client approval.                                     檢查所有公司團(tuán)隊(duì)，激勵(lì)性團(tuán)隊(duì)及宴會(huì)合同。 4. Periodically accompany Catering Sales on-site inspections, client appointments and menu tasting to ensure consistency in client satisfaction and quality standards.                               定期與宴會(huì)銷售經(jīng)理去現(xiàn)場(chǎng)巡視，預(yù)約客戶，及菜單的品嘗確保顧客的滿意度和質(zhì)量標(biāo)準(zhǔn)。 5. Direct day to day catering/convention activities / MICE groups, plan and assign work, and establish performance and development goals for team members.                                    管理日常宴會(huì)／會(huì)議／會(huì)議團(tuán)，計(jì)劃并分配工作，為團(tuán)隊(duì)制定業(yè)績(jī)和發(fā)展的目標(biāo)。 PERSONAL SPECIFICATION 職位要求 1. 5 years working experience with same position in Brand Hotel 5年同等崗位品牌酒店工作經(jīng)驗(yàn) 2. Strong administrative skills, along with excellent communication and negotiation skills 與出色的溝通協(xié)商技巧相結(jié)合的優(yōu)秀的行政執(zhí)行能力 3. Ability to supervise and strongly motivate sales professionals is a must 具備知道監(jiān)督及推動(dòng)銷售專業(yè)性的能力是必須的

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Provides guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities. 提供指導(dǎo)和協(xié)助，以幫助部門員工完成和履行職責(zé)。 2.Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed guest expectations. 監(jiān)督服務(wù)標(biāo)準(zhǔn)確保符合和達(dá)到部門的標(biāo)準(zhǔn)并超過客戶的期望。 3.Coordinate with relevant departments such as kitchen, steward, bar, housekeeping and engineering to ensure?the operation runs smoothly. 聯(lián)絡(luò)廚房，管事部，酒吧，客房部，工程以確保在連帶的工作區(qū)域運(yùn)作順利。 4.Assist in the planning and execution of promotional activities as directed. 在指導(dǎo)下協(xié)助上司制訂促銷計(jì)劃并付諸行動(dòng)。 5.Maximize revenue in the outlet by implementing up-selling procedures. 通過實(shí)施促銷計(jì)劃將廳面的收益最大化。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 與同事建立有助于酒店士氣和團(tuán)隊(duì)精神的良好的關(guān)系。 2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 作出適當(dāng)?shù)囊庖姾徒ㄗh，促進(jìn)酒店的整體發(fā)展。 3.Is fully conversant with all health and safety, fire and emergency procedures. 完全精通所有健康和安全，消防和緊急程序。 4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在代表酒店形象及聲譽(yù)的任何場(chǎng)合，保持禮貌及專業(yè)素養(yǎng)。 5.Interact with guests and ask for feedback actively?. 積極與客人互動(dòng)并征求反饋意見。

KEY RESULT AREAS 主要工作職責(zé) 1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met. 指導(dǎo)與協(xié)調(diào)所有前廳下屬員工，確保每日運(yùn)營(yíng)事宜及時(shí)得到處理、客人期望得到滿足。 2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.? ? 負(fù)責(zé)與客房部協(xié)調(diào)，確保根據(jù)客人要求提供服務(wù)以及根據(jù)客人抵達(dá)時(shí)間清掃空房。 3. Control and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods. 管理監(jiān)控客房庫(kù)存，最大限度提高酒店收益，確保高峰期戰(zhàn)略性控制的超額預(yù)訂。 4. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. 管理客史檔案的維護(hù)與更新，負(fù)責(zé)相關(guān)信息的分發(fā)傳遞，確保盡力滿足客人的要求與偏好。? 5. Co-ordinates the procedures involved in the provision of guest in-room amenities. 協(xié)調(diào)有關(guān)客房用品供應(yīng)的程序。 6. Prepares, monitors and controls the hotel’s annual Front Office budget. 協(xié)助前廳部經(jīng)理制定并監(jiān)督酒店前廳年度預(yù)算。 PERSONAL SPECIFICATION 職位要求 1. minimum 5 Years of related experience required 至少5年以上相關(guān)工作經(jīng)驗(yàn) 2. College degree or above 大學(xué)或以上學(xué)歷 3. Ability to lead, motivate and develop a team of individuals 良好的領(lǐng)導(dǎo)、激勵(lì)與發(fā)展團(tuán)隊(duì)能力 4. Detailed knowledge of working practices of Front Office 熟知前廳的工作流程細(xì)節(jié)

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Provides guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities. 提供指導(dǎo)和協(xié)助，以幫助部門員工完成和履行職責(zé)。 2.Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed guest expectations. 監(jiān)督服務(wù)標(biāo)準(zhǔn)確保符合和達(dá)到部門的標(biāo)準(zhǔn)并超過客戶的期望。 3.Coordinate with relevant departments such as kitchen, steward, bar, housekeeping and engineering to ensure?the operation runs smoothly. 聯(lián)絡(luò)廚房，管事部，酒吧，客房部，工程以確保在連帶的工作區(qū)域運(yùn)作順利。 4.Assist in the planning and execution of promotional activities as directed. 在指導(dǎo)下協(xié)助上司制訂促銷計(jì)劃并付諸行動(dòng)。 5.Maximize revenue in the outlet by implementing up-selling procedures. 通過實(shí)施促銷計(jì)劃將廳面的收益最大化。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 與同事建立有助于酒店士氣和團(tuán)隊(duì)精神的良好的關(guān)系。 2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 作出適當(dāng)?shù)囊庖姾徒ㄗh，促進(jìn)酒店的整體發(fā)展。 3.Is fully conversant with all health and safety, fire and emergency procedures. 完全精通所有健康和安全，消防和緊急程序。 4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在代表酒店形象及聲譽(yù)的任何場(chǎng)合，保持禮貌及專業(yè)素養(yǎng)。 5.Interact with guests and ask for feedback actively?. 積極與客人互動(dòng)并征求反饋意見。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Initiate, design, and implement activities and programs for guests.? 提議、設(shè)計(jì)和實(shí)施活動(dòng)。 2.Ensure that activities and assignments are carried out according to established schedules and plans. 確保各項(xiàng)活動(dòng)和工作根據(jù)制定好的時(shí)間和計(jì)劃實(shí)施。 3.Ensure all rescue equipment is in good working condition. 確保所有救生設(shè)備隨時(shí)都處于最佳工作狀態(tài)。 4.Ensure that the work area is properly maintained and cleaned in accordance to hotel standards. 根據(jù)酒店標(biāo)準(zhǔn)，確保所有工作區(qū)域都保持干凈整潔。 5.Ensure that all associates perform their work according to departmental standards. 確保所有員工都根據(jù)部門標(biāo)準(zhǔn)完成其工作。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的關(guān)系以促進(jìn)酒店的士氣和團(tuán)隊(duì)精神。 2.To assist other associates to create a fun and friendly atmosphere. 協(xié)助其他康樂部同事并創(chuàng)造友好的氛圍。 3.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在任何情況下均保持禮貌和專業(yè)，特別是在代表酒店形象和名譽(yù)時(shí)。 4.Ensure that all activities are carried out honestly, ethically, and within the parameters of local law. 確保實(shí)施的活動(dòng)都是真誠(chéng)的、符合道德和符合當(dāng)?shù)胤煞ㄒ?guī)的。 5.Interact with guests and soliciting feedback?actively. 與客人積極地互動(dòng)，并尋求客人的反饋。

1.根據(jù)衛(wèi)生標(biāo)準(zhǔn)嚴(yán)格操作安全生產(chǎn)，保證食品的質(zhì)量。 2.嚴(yán)格遵守每個(gè)工作流程,妥善保管食物原材料，合理用料，降低消耗成本。 4.檢查每日餐后的原料消耗，及時(shí)申購(gòu)、補(bǔ)充。 5.配合食品檢驗(yàn)部進(jìn)行食品檢查，確保賓客食品的絕對(duì)安全。 6.領(lǐng)導(dǎo)、培訓(xùn)和開發(fā)甜點(diǎn)師助理 7.參與自助餐服務(wù) 8.確保甜點(diǎn)擺放整齊美觀 職位要求： 1. 愿意每周工作6天 2. 相關(guān)烹飪證書 3. 有多年餅房工作經(jīng)驗(yàn) 4. 了解傳統(tǒng)糕點(diǎn)、膳食和維也納面包的制作 5. 懂英語(yǔ)者優(yōu)先

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Direct and control all subordinate Front Office staff to ensure that daily operational matters are handled on time and guest expectations are met. 指導(dǎo)和控制前廳部員工確保按時(shí)處理日常事務(wù)和滿足客人期望值。 2.Provide guidance and assistance to Front Office supervisor,?Help them fulfill their responsibilities and help them set and achieve their goals. 給主管級(jí)別的員工提供向?qū)Ш蛥f(xié)助，幫助他們履行自己的職責(zé)并幫助他們樹立和達(dá)成自己的目標(biāo)。 3.Oversees the service standards in all Front Office areas ensuring that they maintain a high standard of service?and meet or exceed guest expectations. 全面負(fù)責(zé)整個(gè)前廳部的服務(wù)標(biāo)準(zhǔn)，確保他們保持高標(biāo)準(zhǔn)的服務(wù)，滿足或超出客人期望。 4.Pay attention?to all guest complaints immediately,?take proper resolution?and follow up. 及時(shí)關(guān)注所有客人投訴，采取正確的解決方式并跟進(jìn)。 5.Make multiple confirmations with other departments to ensure that service procedures, hygiene, maintenance, associates grooming and appearance are up to standard. 與其他部門進(jìn)行多次確認(rèn)，確保服務(wù)程序、衛(wèi)生清潔、檢修保養(yǎng)、員工儀容儀表符合標(biāo)準(zhǔn)。 PERSONAL SPECIFICATION 職位要求 1.Contributes to the morale and team spirit of the hotel by maintaining friendly relationships with associates. 維護(hù)同事間的友好關(guān)系，為酒店的團(tuán)隊(duì)精神和士氣做貢獻(xiàn)。 2.Complete other tasks assigned by superiors. 完成上級(jí)領(lǐng)導(dǎo)安排的其它工作。 3.Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 為酒店的完善和發(fā)展給領(lǐng)導(dǎo)提出合理的建議。 4.Be familiar with hotel safety standards and emergency procedures such as fire. 全面熟悉酒店安全工作標(biāo)準(zhǔn)及火災(zāi)等緊急事件處理程序。 5.Interacts with guests and soliciting feedback. 積極征求客人的反饋意見。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Handle all site inspections. 引領(lǐng)所有酒店到訪及參觀。 2. Directly responsible for all team contacts identified at the hotel, event deployment, contract signing and document notification to the relevant departments. 直接負(fù)責(zé)所有確定在酒店的團(tuán)隊(duì)接洽，活動(dòng)部署，合同簽訂和擬定給相關(guān)部門的文件通知。 3.Be a main contact person among Sales team (all regional) and all departments for all enquiries. 是其他區(qū)域銷售辦公室及酒店內(nèi)部各部門關(guān)于銷售需求和疑問的主要聯(lián)絡(luò)人。 4.To monitor and control use of hotel meeting facilities and venue for events both for internal & external guests. 主要負(fù)責(zé)及控制酒店會(huì)議設(shè)施和各種內(nèi)外活動(dòng)的安排和使用。 5.Responsible for overseeing the activities of all in house groups ensuring events are executed as planned and guest expectations are met. 負(fù)責(zé)在住團(tuán)隊(duì)的所有活動(dòng)，保證團(tuán)隊(duì)活動(dòng)順暢并能夠滿足客戶的期望。 PERSONAL SPECIFICATION 職位要求 1.Proficiency in the role at required level. 專業(yè)性達(dá)到相關(guān)要求。 2.Conversant with relevant emergency procedures. 精通相關(guān)緊急事務(wù)的處理程序。 3.Knowledge of relevant rules & regulations. 熟悉相關(guān)條款和規(guī)則。 4.Knowledge of the company, hotel, and its environment. 熟悉酒店及周邊環(huán)境。 5.Knowledge of relevant safety & security procedures. 熟悉相關(guān)安全條例及保安措施的知識(shí)。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Develop?relevant sales plan. 擬定相關(guān)銷售計(jì)劃。 2.Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas. 擬定銷售總監(jiān)審核的主要市場(chǎng)電話銷售計(jì)劃，致電潛在客戶并有針對(duì)性的進(jìn)行銷售。 3.Provide information on changing market conditions, including trends in the competition, as a result of direct mail.?Arrange and accompany guests on hotel site inspection tour. 以直接郵件的方式提供市場(chǎng)變動(dòng)的相關(guān)信息，包括競(jìng)爭(zhēng)對(duì)手的趨勢(shì)等。安排和陪同客戶進(jìn)行酒店的免費(fèi)參觀住宿等行程。 4.Sales Targets: To achieve sales targets and?guarantee high yields?with the specific sales action plan. 銷售目標(biāo)： 達(dá)到銷售目標(biāo)并保證與銷售計(jì)劃保持一致的高產(chǎn)量。 5.Promote and distribute promotions to targeted accounts. 給予目標(biāo)客戶相關(guān)促銷計(jì)劃。 PERSONAL SPECIFICATION 職位要求 1.Professional to meet the relevant requirements. 專業(yè)性達(dá)到相關(guān)要求。 2.Conversant with relevant emergency procedures. 精通相關(guān)緊急事務(wù)的處理程序。 3.Knowledge of relevant rules & regulations. 相關(guān)條款和規(guī)則的熟知程度。 4.Excellent Negotiation skills.? 優(yōu)秀的談判技巧。 5.Familiarity with the hotel and its surroundings. 酒店及周邊環(huán)境的熟悉程度。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Ensure that the spa provides satisfactory service at all times through effective supervision. 確保通過有效的監(jiān)督使水療時(shí)刻提供令人滿意的服務(wù)。 2.Oversee and monitor all facets of daily operations. 監(jiān)督管理各項(xiàng)日常運(yùn)營(yíng)事項(xiàng)。 3.Ensure all guests and visitors to Spa leave with a pleasant experience. 確保所有到店客人以到訪問者滿意而歸。 4.Assist to interview, hire, supervise and evaluate therapists. 幫助面試，雇傭，監(jiān)督以及測(cè)評(píng)水療技師。 5.Conduct daily inspection tours of the spa 帶領(lǐng)客人進(jìn)行日常的參觀。 PERSONAL SPECIFICATION 職位要求 1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓(xùn)學(xué)校出臺(tái)的服務(wù)標(biāo)準(zhǔn)。 2. Ensure that all subordinate associates maintain a professional image at all times to ensure a good service experience for guests. 確保下級(jí)員工時(shí)刻維持專業(yè)形象，保證給予客人良好的服務(wù)體驗(yàn)。 3. Build a good, effective and productive team through effective care and assistance for? associates ?life, safety, training and development. 通過對(duì)員工生活，安全，培訓(xùn)和發(fā)展有效的關(guān)心和幫助來建立一個(gè)良好有效并具有生產(chǎn)性的團(tuán)隊(duì)。 4.Ensure that all associates have a complete understanding of the spa and hotel’s policies and procedures, rules and regulation. 確保所有員工對(duì)水療以及酒店的規(guī)章，程序，制度和規(guī)范等有全面的理解。 5.Conduct periodical evaluation of employees’ performance and take appropriate corrective measures for improvements. 有規(guī)律的對(duì)員工表現(xiàn)進(jìn)行考核，并采取相應(yīng)措施進(jìn)行改正提高。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Develop?relevant sales plan. 擬定相關(guān)銷售計(jì)劃。 2.Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas. 擬定銷售總監(jiān)審核的主要市場(chǎng)電話銷售計(jì)劃，致電潛在客戶并有針對(duì)性的進(jìn)行銷售。 3.Provide information on changing market conditions, including trends in the competition, as a result of direct mail.?Arrange and accompany guests on hotel site inspection tour. 以直接郵件的方式提供市場(chǎng)變動(dòng)的相關(guān)信息，包括競(jìng)爭(zhēng)對(duì)手的趨勢(shì)等。安排和陪同客戶進(jìn)行酒店的免費(fèi)參觀住宿等行程。 4.Sales Targets: To achieve sales targets and?guarantee high yields?with the specific sales action plan. 銷售目標(biāo)： 達(dá)到銷售目標(biāo)并保證與銷售計(jì)劃保持一致的高產(chǎn)量。 5.Promote and distribute promotions to targeted accounts. 給予目標(biāo)客戶相關(guān)促銷計(jì)劃。 PERSONAL SPECIFICATION 職位要求 1.Professional to meet the relevant requirements. 專業(yè)性達(dá)到相關(guān)要求。 2.Conversant with relevant emergency procedures. 精通相關(guān)緊急事務(wù)的處理程序。 3.Knowledge of relevant rules & regulations. 相關(guān)條款和規(guī)則的熟知程度。 4.Excellent Negotiation skills.? 優(yōu)秀的談判技巧。 5.Familiarity with the hotel and its surroundings. 酒店及周邊環(huán)境的熟悉程度。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Direct and control all subordinate Front Office staff to ensure that daily operational matters are handled on time and guest expectations are met. 指導(dǎo)和控制前廳部員工確保按時(shí)處理日常事務(wù)和滿足客人期望值。 2.Assist in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling. 協(xié)助準(zhǔn)備員工排班，休假日程及公共假日的安排。 3.Attend to all guest complaints immediately and initiates corrective actions and follow ups. 立刻關(guān)注所有客人投訴，采取正確的解決方式并跟進(jìn)。 4.Must be visible in the lobby during busy periods (check-in/out, high occupancy). 繁忙時(shí)段必須堅(jiān)守自己的崗位（客人入住或退房時(shí)，高住房率時(shí)）。 5.Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. 協(xié)助維持高效的管理， 按要求準(zhǔn)時(shí)準(zhǔn)備和提交報(bào)告。 PERSONAL SPECIFICATION 職位要求 1.Good English language skills. 良好的英語(yǔ)語(yǔ)言能力。 2.Strong organizational skills. 較強(qiáng)的組織能力。 3.Ability to lead, motivate and develop a team of individuals. 個(gè)人的領(lǐng)導(dǎo)能力，提高和發(fā)展一個(gè)團(tuán)隊(duì)的能力。 4.Able to handle demanding workload. 能夠承受強(qiáng)大工作量。 5.Attend meetings and training as required by supervisors. 按照領(lǐng)導(dǎo)要求參加會(huì)議和培訓(xùn)。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.To receive and process the payment based on Request for Payment made by other department. 收取其他部門遞交的請(qǐng)款單并根據(jù)請(qǐng)款單處理付款。 2.To audit the expense and ensure proper prior approval is obtained. 審核費(fèi)用，并確保已事先取得相關(guān)批準(zhǔn)。 3.To prepare Payment Voucher for all regular suppliers and ensure all related original documents, i.e. purchase request, purchase order, receiving record, delivery notes, quotation, contract, and invoice are completed and attached. 為長(zhǎng)期合作的供貨商準(zhǔn)備付款憑單，并確保所有相關(guān)原始文件，例如請(qǐng)購(gòu)單、采購(gòu)單、收貨記錄、交貨單、報(bào)價(jià)單、合同和發(fā)票完備并附在付款憑單后面。 4.To verify the purchasing documents and ensure the item, unit price, and quantity stated in the invoice vouched with approved purchase order and receiving record. 查證采購(gòu)文件，確保發(fā)票上的物品、單價(jià)和數(shù)量與事先批準(zhǔn)的采購(gòu)單及收貨記錄一致。 5.To follow up with bank for all payment related issues. 同銀行跟進(jìn)付款相關(guān)事宜。 PERSONAL SPECIFICATION 職位要求 1.Proficiency in role at required level. 精通該職位所需的工作要求及水平。 2.Good Chinese and English language skills. 良好的中英文語(yǔ)言技能。 3.Good communication skills. 良好的溝通能力。 4.Ability to cope with pressure. 抗壓力強(qiáng)。 5.Computer literate. 計(jì)算機(jī)運(yùn)用能力。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Communicates with Executive Housekeeper or Assistant Executive Housekeeper daily. 每日與行政管家或行政副管家溝通交流情況。 2.Directs and controls all room attendants to ensure that all daily operational matters are handled on time and guest expectations are met. 指導(dǎo)和管理所有客房服務(wù)員，確保日常運(yùn)營(yíng)并及時(shí)滿足客人需求。 3. Assign room cleaning according to the plan and supervise the cleaning process to ensure the hygiene quality of each room. 根據(jù)計(jì)劃分配客房清潔并監(jiān)督清潔進(jìn)程，確保每間客房的衛(wèi)生質(zhì)量。 4.Ensure that empty rooms are cleaned on time and report back once completed cleaning. 確保按時(shí)清潔空的房間，確保清潔一間匯報(bào)一間。 5.Reports engineering failures and breakdowns and follows up on repair schedules. 匯報(bào)工程問題及損壞并跟進(jìn)維修進(jìn)展。 PERSONAL SPECIFICATION 職位要求 1.Proficiency in role at required level. 熟練掌握所屬級(jí)別要求的工作知識(shí)。 2.Knowledge of relevant rules and regulations. 了解相關(guān)的規(guī)則和規(guī)定。 3.Knowledge of company, hotel, and its environment. 了解公司，酒店及周邊環(huán)境的知識(shí)。 4.Knowledge of relevant safety and security procedures. 了解相關(guān)的安全程序。 5.Knowledge of relevant guest satisfaction standards. 了解相關(guān)的客人滿意度標(biāo)準(zhǔn)。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Obtain goods purchased. 領(lǐng)取采購(gòu)的貨物。 2.Ensure the cleanliness and freshness of all goods. 確保所有貨物的清潔、新鮮。 3.Control goods in the fridges to avoid spoilage. 為避免食品變質(zhì)，要控制好冰箱的存量。 4.Prepare purchase orders as required. 按照需求準(zhǔn)備采購(gòu)訂單。 5.Work according to standard recipes. 按照標(biāo)準(zhǔn)的烹飪方法加工。 PERSONAL SPECIFICATION 職位要求 1.Sound knowledge of working practices of the kitchen. 全面的廚房工作實(shí)踐知識(shí)及經(jīng)驗(yàn)。 2.Cleaning and hygiene standards. 清潔和衛(wèi)生標(biāo)準(zhǔn)。 3.Working productively. 高效生產(chǎn)。 4.Good communication skill. 良好的溝通技巧。 5.Must be a self-starter with an innovative mind and excellent team building skills. 必須具有創(chuàng)新的精神和出色的團(tuán)隊(duì)建設(shè)技能。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. To carry out all routine preventative maintenance as per schedules accordingly.?? 根據(jù)計(jì)劃安排開展日常預(yù)防性維修工作。 2. To carry out specific equipment repairs in the event of damage or breakdown quickly and efficiently. 快速有效地開展設(shè)備損壞或故障維修。 3. To have thorough knowledge of the manufacturers instructions and manuals to ensure equipment is repaired according to the correct methods.? 掌握足夠的設(shè)備說明和使用手冊(cè), 確保設(shè)備維修方法正確。 4. Ensures that all departmental reports and forms are completed accurately and punctually.?? 確保部門所有報(bào)表能夠正確及時(shí)地完成。 5. Assist maintenance management and submit reports on time. 協(xié)助維修管理, 準(zhǔn)時(shí)提交報(bào)告。 PERSONAL SPECIFICATION 職位要求 1. Minimum 2 years of related experience required. 至少2年以上相關(guān)經(jīng)驗(yàn)。 2. Knowledge of relevant safety and security procedures. 相關(guān)的安全保險(xiǎn)知識(shí)。 3. Comprehensive and specialist engineering skills. 全面的專業(yè)工程技能。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Ensure all kitchen equipment is running properly. 確保廚房各種設(shè)備正常運(yùn)行。 2.Assist with organizing special events and special food promotions. 協(xié)助推廣各種特別活動(dòng)和特式食品。 3.Maintain a hygienic kitchen. 保持廚房衛(wèi)生。 4.Clean the kitchen and equipment. 清潔廚房和各種設(shè)備。 5.Maintain personal hygiene. 檢查和保持個(gè)人衛(wèi)生。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的關(guān)系以促進(jìn)酒店的士氣和團(tuán)隊(duì)精神。 2.Perform additional duties as directed by supervisors. 按照上級(jí)指示完成其它的工作職責(zé)。 3.Make appropriate suggestions and recommendations to captains for the general improvement of the hotel. 為了酒店的改進(jìn)提升向領(lǐng)班提出適合的意見和建議。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火災(zāi)和緊急情況方面的處理程序。 5.Maintain a high standard of personal hygiene, uniform and body language. 保持個(gè)人衛(wèi)生、衣著和舉止方面的高標(biāo)準(zhǔn)。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Manage in-coming guest enquiries received via fax, phone and email effectively to ensure all calls are handled professionally, promptly and courteously. 確保用專業(yè)，及時(shí)及禮貌的標(biāo)準(zhǔn)處理好客戶通過來電，傳真 郵件的形式的問詢 2.Provide efficient support by maintaining an updated product file for the various resorts ensuring the team has the most current information readily upon request. 通過及時(shí)維護(hù)更新銷售數(shù)據(jù)文件，確保銷售團(tuán)隊(duì)在收到信息問詢是能及時(shí)準(zhǔn)確提供。 3.Collate reports and prepare presentation materials. 收集報(bào)告及數(shù)據(jù)，準(zhǔn)備相關(guān)展示資料。 4.Provide administrative support to the Sales Team in terms of preparing sales quotation and proposals. 協(xié)助銷售團(tuán)隊(duì)準(zhǔn)備報(bào)價(jià)及團(tuán)隊(duì)計(jì)劃書。 5.Prepare sales contracts, update contract summary and follow up with clients on outstanding contract. 準(zhǔn)備銷售合同，更新合同匯總表，更近客戶還未簽訂的合同。 PERSONAL SPECIFICATION 職位要求 1.Proficiency in the role at required level. 專業(yè)性達(dá)到相關(guān)要求。 2.Conversant with relevant emergency procedures. 精通相關(guān)緊急事務(wù)的處理程序。 3.Knowledge of relevant guest interaction procedures. 熟悉與客戶互動(dòng)的程序的相關(guān)知識(shí)。 4.Knowledge of training procedures. 具備培訓(xùn)的相關(guān)知識(shí)。 5.Good English language skills. 良好的英語(yǔ)語(yǔ)言能力。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection. 禮貌和友好地接聽所有的來電, 并負(fù)責(zé)準(zhǔn)確的接轉(zhuǎn)。 2.To update telephone guides in the hotel computer system. 及時(shí)更新電話信息，并將信息輸入OPERA系統(tǒng)。 3.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests questions. 充分了解酒店設(shè)施和營(yíng)業(yè)時(shí)間, 確保正確回答客人的問題。 4.To take and forward messages accurately and in a timely manner. 準(zhǔn)確寫下留言并及時(shí)的跟進(jìn)解決。 5.Responsible for paging of hotel associates correctly. 負(fù)責(zé)正確傳呼酒店人員。 PERSONAL SPECIFICATION 職位要求 1.Good local and English language skills. 較好的中英文語(yǔ)言技巧。 2.Good and positive hospitality attitude. 良好、積極的工作態(tài)度。 3.Able to handle telephone system, OPERA system, F&B Micros system.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 能夠操作電話系統(tǒng), OPERA前臺(tái)管理系統(tǒng)，餐飲Micros點(diǎn)單系統(tǒng)。 4. Be familiar with menu knowledge and be able to introduce to guests freely. 熟悉掌握菜單知識(shí)并可以自如的向客人做以介紹。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Comply with all hotel rules and regulations. 遵守酒店各項(xiàng)規(guī)章制度，嚴(yán)格按規(guī)范操作。 2.Polite to the guest and sales the other facilities positively. 禮貌待客、積極推銷其他設(shè)施。 3.To carry out the swimming pool regulation, and persuade guest who cannot jump、run and play near the side of swimming pool, persuade the person do not come into the swimming pool to have rest. 嚴(yán)格執(zhí)行泳池規(guī)定，禮貌勸阻泳客勿在池邊跳水、追逐、打鬧或非泳客人進(jìn)入游泳池范圍休息。 4. Stick to the post, people do not leave the pool, concentrate on thinking, reflect flexible, pay close attention to the situation of swimmers in the pool, find dangerous situations in time to rescue, to ensure the safety of swimmers. 堅(jiān)守崗位，人不離池，思想集中，反映靈活，密切注意池內(nèi)泳客的情況，發(fā)現(xiàn)險(xiǎn)情及時(shí)搶救，保證泳客的生命安全。 5. Assist in water quality treatment and maintenance. 協(xié)助完成水質(zhì)處理和保養(yǎng)。 PERSONAL SPECIFICATION 職位要求 1.Good knowledge and very familiar with swimming pool operation. 掌握并且十分熟悉游泳池工作知識(shí)及日常運(yùn)行。 2.Good swimming & first aid skills and products knowledge with recognize certificate. 良好的游泳技能及相關(guān)救生知識(shí)，持有國(guó)家相關(guān)授權(quán)機(jī)構(gòu)頒發(fā)的救生員認(rèn)可證書。 3.Have the water saving and man breath saving skills, should have the high responsibility for his job. 有熟練的水中救生和陸地人工呼吸搶救等技術(shù)，對(duì)本人的工作職責(zé)應(yīng)有高度的認(rèn)識(shí)。 4.Good communication skills. 良好的溝通技巧。 5.Positive attitude under pressure. 良好的心理承受能力，在工作中始終保持積極的態(tài)度。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.To handle all incoming requests, log them and ensure that the request is acted on. 處理所有的請(qǐng)求，登記并確保按要求完成。 2.To liaise with engineering on guest maintenance requests. 根據(jù)客人維修要求與工程部聯(lián)系。 3.To liaise with Resort Host Services regarding guest requests and update them on the status. 根據(jù)客人要求與前臺(tái)聯(lián)系，并更新房態(tài)。 4.To ensure effective intra- departmental communication by operating the Housekeeping paging system. 通過操作客房部的系統(tǒng)，確保部門之間的互動(dòng)交流。 5.To control and monitor all Housekeeping supplies, Minibar, and assist in inventory procedures. Ensure adequate supply of guest supplies. 控制和管理所有客房部用品，迷你吧和協(xié)助盤點(diǎn)程序，確保對(duì)客用品庫(kù)充足。 PERSONAL SPECIFICATION 職位要求 1.Complete additional duties as directed by supervisors. 完成主管安排的其它工作。 2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 為酒店的整體提高，給主管提供合理的建議和推薦。 3.Is fully conversant with all health and safety, fire and emergency procedures. 充分了解健康，安全和緊急事件的程序。 4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在任何時(shí)候都要禮貌而專業(yè)的維持酒店形象。 5.Attend meetings and training as required by supervisors. 參加主管要求的會(huì)議和培訓(xùn)。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Co-ordinate group movements, preparations and maintaining correct billings. 對(duì)賬調(diào)賬確保賬單的正確。 2.To carry out administrative requirements as directed. 落實(shí)行政要求指示。 3.Handles all incoming and outgoing mail, documenting as required. 按要求處理所有進(jìn)出郵件和文件。 4.To maintain safe and hygiene work places. 維護(hù)工作場(chǎng)所的安全和衛(wèi)生。 5.Continuously seeking for initiatives to improve operational procedures and service standards. 不斷尋找方法，改善運(yùn)作程序和服務(wù)標(biāo)準(zhǔn)。 PERSONAL SPECIFICATION 職位要求 1.Working knowledge of Front Office practices. 具備前臺(tái)工作經(jīng)驗(yàn)。 2.Proficient in a computer skills. 熟練掌握電腦操作。 3.Office administration skills. 辦公行政管理技能。 4.Performs additional duties as directed by supervisors. 完成主管安排的其它工作。 5.Is fully conversant with all health and safety, fire and emergency procedures. 全面了解酒店安全與衛(wèi)生工作標(biāo)準(zhǔn)及火災(zāi)等緊急求生程序。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Co-ordinate group movements, preparations and maintaining correct billings. 對(duì)賬調(diào)賬確保賬單的正確。 2.To carry out administrative requirements as directed. 落實(shí)行政要求指示。 3.Handles all incoming and outgoing mail, documenting as required. 按要求處理所有進(jìn)出郵件和文件。 4.To maintain safe and hygiene work places. 維護(hù)工作場(chǎng)所的安全和衛(wèi)生。 5.Continuously seeking for initiatives to improve operational procedures and service standards. 不斷尋找方法，改善運(yùn)作程序和服務(wù)標(biāo)準(zhǔn)。 PERSONAL SPECIFICATION 職位要求 1.Working knowledge of Front Office practices. 具備前臺(tái)工作經(jīng)驗(yàn)。 2.Proficient in a computer skills. 熟練掌握電腦操作。 3.Office administration skills. 辦公行政管理技能。 4.Performs additional duties as directed by supervisors. 完成主管安排的其它工作。 5.Is fully conversant with all health and safety, fire and emergency procedures. 全面了解酒店安全與衛(wèi)生工作標(biāo)準(zhǔn)及火災(zāi)等緊急求生程序。