Responsibilities: -Be responsible for maintaining order of the reception areas/lounges -Be responsible for making new bookings and communicating accordinglywith protocols -Be responsible for check in and check out procedures, plus answeringguest inquiries regarding the spa experience in person, on the phone, or viaemail, plus booking treatments, membership programs and billingprocedures.? -Be responsible for helping guests select and purchase products andprepare packaging options.? -Be responsible for reviewing and updating guest history data -Helpguests understand membership programs, Work with the team to achieve the bestcustomer experience -Sharein driving of sales and revenue ? Requirements: -Being computer literate and willing to learn new hardware and softwareskills is essential. -Experience in a reception job. And/or guest personnel position withminimum of 2 years’ experience preferably in a hotel or spa. -Infinity. -Fluent in English both written and spoken. 工作職責: -保持接待區(qū)的有序 -負責預訂并做相關的溝通及安排 -負責登記接待及結單，通過面對面，電話或郵件回答客戶關于SPA的咨詢;?登記護理項目，會員套餐及賬單處理。 -幫助客人挑選購買產品并提供套餐購買選項。 -負責檢查更新客戶信息。 -幫助客戶理解會員項目，通過與團隊的合作給客戶帶來最佳體驗。 -分擔銷售業(yè)績和收益. 職位要求： -熟悉電腦并愿意學習新的系統(tǒng)及軟件。 -至少兩年以上接待工作經驗，有酒店或SPA工作經驗者優(yōu)先。 -有親和力 -英語可進行一定的溝通（口語及書面）。