一、崗位職責 全面負責門店的日常運營和管理，包括員工管理、財務(wù)管理、客戶管理等。 制定門店的銷售計劃和營銷策略，提升門店業(yè)績和客戶滿意度。 監(jiān)督門店的服務(wù)質(zhì)量，確保員工遵守服務(wù)標準和操作流程。 定期組織員工培訓，提升員工的專業(yè)技能和服務(wù)水平。 協(xié)調(diào)處理門店內(nèi)外的各種問題和糾紛，維護門店的良好形象。 二、任職要求 具備豐富的門店管理經(jīng)驗和養(yǎng)生行業(yè)知識。 具備良好的溝通能力和團隊協(xié)作精神，能夠帶領(lǐng)團隊共同完成任務(wù)。 具備較強的市場敏感度和營銷能力，能夠制定有效的銷售策略。 具備良好的客戶服務(wù)意識，能夠處理客戶問題和投訴。 具備較強的學習能力和適應(yīng)能力，能夠不斷學習和適應(yīng)新的市場環(huán)境。 三、其他福利 提供帶薪年假等福利待遇。 提供良好的職業(yè)發(fā)展空間和晉升機會。 定期組織員工團建活動和培訓活動，提升員工的凝聚力和歸屬感。

工作內(nèi)容： 1.為顧客提供皮膚護理、美容服務(wù)。 2.按照美容儀器要求、程序、性能進行美容護理操作。 3.嚴格執(zhí)行公司的服務(wù)標準，提高客戶滿意度。 不斷學習產(chǎn)品知識，提高自身職業(yè)素質(zhì)和技能。 任職要求: 1.溝通理解能力強、技術(shù)手法好，有較好的 服務(wù)意識。 2.具有親和力和團隊精神，有上進心。 3.持有美容證、護理證者優(yōu)先考慮。 崗位福利:

您如果擁有大專以上學歷，或與此相當?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。 擁有與他人交往的溝通技能； 愿意代表酒店，品牌和公司的利益； 樂于成為彰顯古徽州的形象代表； 十分樂意把個人技能和您的熱情融入到工作中。 我們 期待您的加入，開啟職業(yè)新境界 ！   我們將為您提供學習新技能和拓展職業(yè)生涯的際遇； 提供富有市場競爭力的薪酬； 您選擇的不僅僅是一個注重卓越品質(zhì)的服務(wù)團隊； 同時擁有頂級度假酒店的品牌； 而且需要富有熱情的你，引領(lǐng)客人探索黃山勝景，與客人共享古徽州文化，為客人營造難忘體驗。 最重要的是，我們會為您提供一個“ 身隨簡單，順其自然 ”的發(fā)展空間。

【崗位職責】 1、負責為SPA客人提供專業(yè)的美容服務(wù)； 2、定期簡歷賓客及常客檔案，了解客戶的愛好、要求及皮膚的特性，以便更好的提供服務(wù)； 3、負責保管美容及按摩工具，對工具、美容用品的采購提出建議。 【崗位要求】 1、皮膚好，儀表大方，熟悉美容產(chǎn)品和手法； 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗者優(yōu)先考慮； 3、良好的語言表達能力，善于溝通，服務(wù)意識強，工作耐心細致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。

【崗位職責】 1、負責為SPA客人提供專業(yè)的美容服務(wù)； 2、定期簡歷賓客及?？蜋n案，了解客戶的愛好、要求及皮膚的特性，以便更好的提供服務(wù)； 3、負責保管美容及按摩工具，對工具、美容用品的采購提出建議。 4、定期為部門水療師進行專業(yè)技能培訓。 【崗位要求】 1、限女性，皮膚好，儀表大方，熟悉美容產(chǎn)品和手法； 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗者優(yōu)先考慮； 3、良好的語言表達能力，善于溝通，服務(wù)意識強，工作耐心細致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。

有養(yǎng)生館美容院門店從業(yè)經(jīng)驗。懂得門店經(jīng)營客戶接待，客情維護和跟進。踏實務(wù)實肯干對個人發(fā)展有期待和規(guī)劃的。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Handle all booking requests accurately, quickly and efficiently. 準確，快速，有效地處理所有預定要求。 2.Monitors hotel room inventory and maximizing occupancy. 監(jiān)控房態(tài)情況，使入住率最大化。 3.Maintains highly service standards for the annual Mystery Guest visits. 為每年造訪的神秘客人保持我們高標準的服務(wù)質(zhì)量。 4.Monitors hotel overbooking status ensuring it remains within the predetermined levels. 查看超額的定房情況，確保在規(guī)定的范圍之內(nèi)。 5.Maximizing the room revenue of the hotel by up-selling all hotel products and services. 通過銷售酒店的產(chǎn)品及服務(wù)，使住房受益最大化。 PERSONAL SPECIFICATION 職位要求 1.Attends meetings and training as required by supervisors. 按照主管的要求參加所有的會議和培訓。 2.Fluent in both mandarin and English. 良好的中英文語言技能。 3.Sound administration skills. 有起碼的執(zhí)行辦事能力。 4.Experience and ability in computer operation. 具備電腦使用的經(jīng)驗和能力。 5.Good organizational and analytical skills. 良好的組織分析能力。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.To handle all incoming requests, log them and ensure that the request is acted on. 處理所有的請求，登記并確保按要求完成。 2.To liaise with engineering on guest maintenance requests. 根據(jù)客人維修要求與工程部聯(lián)系。 3.To liaise with Resort Host Services regarding guest requests and update them on the status. 根據(jù)客人要求與前臺聯(lián)系，并更新房態(tài)。 4.To ensure effective intra- departmental communication by operating the Housekeeping paging system. 通過操作客房部的系統(tǒng)，確保部門之間的互動交流。 5.To control and monitor all Housekeeping supplies, Minibar, and assist in inventory procedures. Ensure adequate supply of guest supplies. 控制和管理所有客房部用品，迷你吧和協(xié)助盤點程序，確保對客用品庫充足。 PERSONAL SPECIFICATION 職位要求 1.Complete additional duties as directed by supervisors. 完成主管安排的其它工作。 2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 為酒店的整體提高，給主管提供合理的建議和推薦。 3.Is fully conversant with all health and safety, fire and emergency procedures. 充分了解健康，安全和緊急事件的程序。 4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在任何時候都要禮貌而專業(yè)的維持酒店形象。 5.Attend meetings and training as required by supervisors. 參加主管要求的會議和培訓。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.?Ensures the efficient and effective management of the sales division towards the attainment of the overall company objectives and operational goals. 確保以高效及時的銷售團隊管理實現(xiàn)公司的整體目標和運營目標。 2.?Develops strategies for forecasting and analysing sales needs and developing effective product responses, delivery systems and methods of measuring and evaluating results. 開發(fā)新的銷售戰(zhàn)略用以預測及分析銷售需求，開發(fā)有效地產(chǎn)品回饋信息，傳達系統(tǒng)，及衡量牌價結(jié)果的新方法。 3.?Plans, develops and executives marketing plans to provide direction and a specific plan of action. 有效計劃，發(fā)展及執(zhí)行市場計劃，提供指導性和具體的行動計劃 4.?Develops new and/or improved products to improve the competitiveness and maximise profitability; promotes marketing awareness and clearly communicates the marketing objectives to support the achievement of plans and sales goals. ?開發(fā)新的/或改進產(chǎn)品，提高競爭力和利潤最大化，提升營銷意識，明確的傳達營銷目標，有效支持實現(xiàn)銷售計劃和目標。 5.?Plans, manages and evaluates the financial operations of the sales division to ensure cost effectiveness and optimum utilization of resources. 計劃，管理及評估銷售部門的財務(wù)報告，確保費用的有效支出及資源的優(yōu)化利用。 PERSONAL SPECIFICATION 職位要求 1.?Contributes to the morale and team spirit of the companyby building and maintaining supportive and effective relationships withcolleagues and associates, instilling confidence and demonstrating “chemistry” withkey constituents. 通過建立及維護與同事的和睦關(guān)系，灌輸自信的工作態(tài)度提高團隊的士氣及團隊的合作精神。 2.?Is responsible for planning,directing and evaluating all sales and marketing activities including directsales, catering sales, room sales, food & beverage sales, reservations andfor managing, in concert with corporate level staff, public relations andadvertising efforts to maximise profit potential and enhance the propertyimage. Products developed and services provided are instrumental in promotingand maintaining a true competitive advantage in the marketplace. 負責規(guī)劃，指導和評估所有銷售和市場營銷活動，包括直接銷售，餐飲銷售，客房銷售，預定管理，協(xié)同公司工作人員，公共關(guān)系和廣告效應(yīng)最大化的提升潛在利潤和品牌形象，開發(fā)產(chǎn)品和提供新服務(wù)，促進和維護在市場中的競爭優(yōu)勢。 ??3.?Ensures that all marketing, sales,advertising, reservations and public relations efforts will provide bothoptimum profit returns and increased sales; to keep management aware of theoverall marketing program so that all property activities will be integrated;to promote leadership to all associates; to ensure that all marketing goals aremet and maintained. 確保所有的營銷，銷售，廣告，預定和公共關(guān)系方面的努力能提供利潤的最佳回報，和提高銷售業(yè)績。確保管理過程中隨時保持整體的銷售計劃與活動工作的開展保持一致，確保所有的銷售目標得以實現(xiàn)和維護。 4.?Acts within the company policies with complete authorityto delegate responsibilities within the marketing division. 確保部門的行動開展遵從公司政策及被授予的明確職權(quán)范圍之內(nèi)。 5.?Attends regular departmental meetings. 組織參加常規(guī)部門會議。

KEY RESULT AREAS 主要工作職責 1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met. 指導與協(xié)調(diào)所有前廳下屬員工，確保每日運營事宜及時得到處理、客人期望得到滿足。 2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.? ? 負責與客房部協(xié)調(diào)，確保根據(jù)客人要求提供服務(wù)以及根據(jù)客人抵達時間清掃空房。 3. Control and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods. 管理監(jiān)控客房庫存，最大限度提高酒店收益，確保高峰期戰(zhàn)略性控制的超額預訂。 4. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. 管理客史檔案的維護與更新，負責相關(guān)信息的分發(fā)傳遞，確保盡力滿足客人的要求與偏好。? 5. Co-ordinates the procedures involved in the provision of guest in-room amenities. 協(xié)調(diào)有關(guān)客房用品供應(yīng)的程序。 6. Prepares, monitors and controls the hotel’s annual Front Office budget. 協(xié)助前廳部經(jīng)理制定并監(jiān)督酒店前廳年度預算。 PERSONAL SPECIFICATION 職位要求 1. minimum 5 Years of related experience required 至少5年以上相關(guān)工作經(jīng)驗 2. College degree or above 大學或以上學歷 3. Ability to lead, motivate and develop a team of individuals 良好的領(lǐng)導、激勵與發(fā)展團隊能力 4. Detailed knowledge of working practices of Front Office 熟知前廳的工作流程細節(jié)

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Provides guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities. 提供指導和協(xié)助，以幫助部門員工完成和履行職責。 2.Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed guest expectations. 監(jiān)督服務(wù)標準確保符合和達到部門的標準并超過客戶的期望。 3.Coordinate with relevant departments such as kitchen, steward, bar, housekeeping and engineering to ensure?the operation runs smoothly. 聯(lián)絡(luò)廚房，管事部，酒吧，客房部，工程以確保在連帶的工作區(qū)域運作順利。 4.Assist in the planning and execution of promotional activities as directed. 在指導下協(xié)助上司制訂促銷計劃并付諸行動。 5.Maximize revenue in the outlet by implementing up-selling procedures. 通過實施促銷計劃將廳面的收益最大化。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 與同事建立有助于酒店士氣和團隊精神的良好的關(guān)系。 2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 作出適當?shù)囊庖姾徒ㄗh，促進酒店的整體發(fā)展。 3.Is fully conversant with all health and safety, fire and emergency procedures. 完全精通所有健康和安全，消防和緊急程序。 4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在代表酒店形象及聲譽的任何場合，保持禮貌及專業(yè)素養(yǎng)。 5.Interact with guests and ask for feedback actively?. 積極與客人互動并征求反饋意見。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Obtain goods purchased. 領(lǐng)取采購的貨物。 2.Ensure the cleanliness and freshness of all goods. 確保所有貨物的清潔、新鮮。 3.Control goods in the fridges to avoid spoilage. 為避免食品變質(zhì)，要控制好冰箱的存量。 4.Prepare purchase orders as required. 按照需求準備采購訂單。 5.Work according to standard recipes. 按照標準的烹飪方法加工。 PERSONAL SPECIFICATION 職位要求 1.Sound knowledge of working practices of the kitchen. 全面的廚房工作實踐知識及經(jīng)驗。 2.Cleaning and hygiene standards. 清潔和衛(wèi)生標準。 3.Working productively. 高效生產(chǎn)。 4.Good communication skill. 良好的溝通技巧。 5.Must be a self-starter with an innovative mind and excellent team building skills. 必須具有創(chuàng)新的精神和出色的團隊建設(shè)技能。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Ensure that the spa provides satisfactory service at all times through effective supervision. 確保通過有效的監(jiān)督使水療時刻提供令人滿意的服務(wù)。 2.Oversee and monitor all facets of daily operations. 監(jiān)督管理各項日常運營事項。 3.Ensure all guests and visitors to Spa leave with a pleasant experience. 確保所有到店客人以到訪問者滿意而歸。 4.Assist to interview, hire, supervise and evaluate therapists. 幫助面試，雇傭，監(jiān)督以及測評水療技師。 5.Conduct daily inspection tours of the spa 帶領(lǐng)客人進行日常的參觀。 PERSONAL SPECIFICATION 職位要求 1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓學校出臺的服務(wù)標準。 2. Ensure that all subordinate associates maintain a professional image at all times to ensure a good service experience for guests. 確保下級員工時刻維持專業(yè)形象，保證給予客人良好的服務(wù)體驗。 3. Build a good, effective and productive team through effective care and assistance for? associates ?life, safety, training and development. 通過對員工生活，安全，培訓和發(fā)展有效的關(guān)心和幫助來建立一個良好有效并具有生產(chǎn)性的團隊。 4.Ensure that all associates have a complete understanding of the spa and hotel’s policies and procedures, rules and regulation. 確保所有員工對水療以及酒店的規(guī)章，程序，制度和規(guī)范等有全面的理解。 5.Conduct periodical evaluation of employees’ performance and take appropriate corrective measures for improvements. 有規(guī)律的對員工表現(xiàn)進行考核，并采取相應(yīng)措施進行改正提高。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Clear understanding of daily bookings and preparation according to information from the front desk. 清楚了解每天的預定, 根據(jù)前臺更改的信息準備工作。 2.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護理, 手部護理, 腳部護理和頭發(fā)護理等療程。 3.To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時都要做好對產(chǎn)品的維護和檢查工作。 4.To check Spa Card carefully for specific instructions or guest requests. 要仔細檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 5.To replace soiled Linen with clean one. 做完客人要即使更換療程房里的臟布草, 并補上新布草。 PERSONAL SPECIFICATION 職位要求 1. To have a complete ?understanding of the hotel's policies and procedures. 全面了解并遵循酒店的政策和程序。 2. Ensure that SPA training standards are followed . 確保遵循水療中心的培訓工作標準。 3.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 為了酒店的改進提升向主管提出適合的意見和建議。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火災和緊急情況方面的處理程序。 5.Maintain a high standard of personal hygiene,uniform, and body language. 保持個人衛(wèi)生、衣著和舉止方面的高標準。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Direct and control all subordinate Front Office staff to ensure that daily operational matters are handled on time and guest expectations are met. 指導和控制前廳部員工確保按時處理日常事務(wù)和滿足客人期望值。 2.Assist in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling. 協(xié)助準備員工排班，休假日程及公共假日的安排。 3.Attend to all guest complaints immediately and initiates corrective actions and follow ups. 立刻關(guān)注所有客人投訴，采取正確的解決方式并跟進。 4.Must be visible in the lobby during busy periods (check-in/out, high occupancy). 繁忙時段必須堅守自己的崗位（客人入住或退房時，高住房率時）。 5.Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. 協(xié)助維持高效的管理， 按要求準時準備和提交報告。 PERSONAL SPECIFICATION 職位要求 1.Good English language skills. 良好的英語語言能力。 2.Strong organizational skills. 較強的組織能力。 3.Ability to lead, motivate and develop a team of individuals. 個人的領(lǐng)導能力，提高和發(fā)展一個團隊的能力。 4.Able to handle demanding workload. 能夠承受強大工作量。 5.Attend meetings and training as required by supervisors. 按照領(lǐng)導要求參加會議和培訓。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Conduct all preparatory work in a timely and effective manner according to standards and requirements. 依照標準及要求及時有效的進行所有準備性工作。 2.To engage in food and beverage service delivery?according to specified standards and?procedures. 按照指定的服務(wù)標準及流程從事餐前準備。 3.To have thorough knowledge of the menu, beverage menu?and wine list and to be able to respond to guest inquiries. 熟悉菜單，飲料單及酒水單并能夠正確的回應(yīng)客人的需求。 4.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. 以高效、友好、切實的服務(wù)達到并超越客人的期望。 5.Coordinate with relevant departments such as kitchen, steward, bar, housekeeping and engineering to ensure?the operation runs smoothly. 與廚房、管事部、酒吧，客房部及工程部等相關(guān)部門協(xié)調(diào)以確保每日運營順利進行。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的關(guān)系以促進酒店的士氣和團隊精神。 2.Performs additional duties as directed by supervisors. 按照上級指示完成額外的工作職責。 3.Make appropriate suggestions and recommendations to captains for the general improvement of the hotel. 為了酒店的改進與提升向領(lǐng)班提出合理的意見和建議。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火災和緊急情況方面的處理程序。 5.Maintain a high standard of personal hygiene, uniform, and body language. 保持個人衛(wèi)生、衣著和舉止方面的高標準。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Communicates with Executive Housekeeper or Assistant Executive Housekeeper daily. 每日與行政管家或行政副管家溝通交流情況。 2.Directs and controls all room attendants to ensure that all daily operational matters are handled on time and guest expectations are met. 指導和管理所有客房服務(wù)員，確保日常運營并及時滿足客人需求。 3. Assign room cleaning according to the plan and supervise the cleaning process to ensure the hygiene quality of each room. 根據(jù)計劃分配客房清潔并監(jiān)督清潔進程，確保每間客房的衛(wèi)生質(zhì)量。 4.Ensure that empty rooms are cleaned on time and report back once completed cleaning. 確保按時清潔空的房間，確保清潔一間匯報一間。 5.Reports engineering failures and breakdowns and follows up on repair schedules. 匯報工程問題及損壞并跟進維修進展。 PERSONAL SPECIFICATION 職位要求 1.Proficiency in role at required level. 熟練掌握所屬級別要求的工作知識。 2.Knowledge of relevant rules and regulations. 了解相關(guān)的規(guī)則和規(guī)定。 3.Knowledge of company, hotel, and its environment. 了解公司，酒店及周邊環(huán)境的知識。 4.Knowledge of relevant safety and security procedures. 了解相關(guān)的安全程序。 5.Knowledge of relevant guest satisfaction standards. 了解相關(guān)的客人滿意度標準。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. To carry out all routine preventative maintenance as per schedules accordingly.?? 根據(jù)計劃安排開展日常預防性維修工作。 2. To carry out specific equipment repairs in the event of damage or breakdown quickly and efficiently. 快速有效地開展設(shè)備損壞或故障維修。 3. To have thorough knowledge of the manufacturers instructions and manuals to ensure equipment is repaired according to the correct methods.? 掌握足夠的設(shè)備說明和使用手冊, 確保設(shè)備維修方法正確。 4. Ensures that all departmental reports and forms are completed accurately and punctually.?? 確保部門所有報表能夠正確及時地完成。 5. Assist maintenance management and submit reports on time. 協(xié)助維修管理, 準時提交報告。 PERSONAL SPECIFICATION 職位要求 1. Minimum 2 years of related experience required. 至少2年以上相關(guān)經(jīng)驗。 2. Knowledge of relevant safety and security procedures. 相關(guān)的安全保險知識。 3. Comprehensive and specialist engineering skills. 全面的專業(yè)工程技能。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Develop?relevant sales plan. 擬定相關(guān)銷售計劃。 2.Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas. 擬定銷售總監(jiān)審核的主要市場電話銷售計劃，致電潛在客戶并有針對性的進行銷售。 3.Provide information on changing market conditions, including trends in the competition, as a result of direct mail.?Arrange and accompany guests on hotel site inspection tour. 以直接郵件的方式提供市場變動的相關(guān)信息，包括競爭對手的趨勢等。安排和陪同客戶進行酒店的免費參觀住宿等行程。 4.Sales Targets: To achieve sales targets and?guarantee high yields?with the specific sales action plan. 銷售目標： 達到銷售目標并保證與銷售計劃保持一致的高產(chǎn)量。 5.Promote and distribute promotions to targeted accounts. 給予目標客戶相關(guān)促銷計劃。 PERSONAL SPECIFICATION 職位要求 1.Professional to meet the relevant requirements. 專業(yè)性達到相關(guān)要求。 2.Conversant with relevant emergency procedures. 精通相關(guān)緊急事務(wù)的處理程序。 3.Knowledge of relevant rules & regulations. 相關(guān)條款和規(guī)則的熟知程度。 4.Excellent Negotiation skills.? 優(yōu)秀的談判技巧。 5.Familiarity with the hotel and its surroundings. 酒店及周邊環(huán)境的熟悉程度。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.To attend to guests, perform selling and up selling in order to achieve sales budget in respective outlet in charge. 在所負責的相應(yīng)門店參與顧客銷售，執(zhí)行銷售和向上銷售活動以達成銷售收入預算。 2.To ensure that excellent customer service is carried out in according to BTG standard operations procedure. 確保遵循悅榕閣的標準操作程序，為顧客提供高質(zhì)量的客戶服務(wù)。 3.To attend meeting as directed by Gallery Supervisor. 參加精品店主管安排的會議。 4.To conduct and implement stock take as per requirement. 按要求進行庫存盤點。 5.To conduct product demonstrations when required. 按要求進行產(chǎn)品展示。 6.To handle cash sales & transaction efficiently and accurately. 高效準確地處理現(xiàn)金銷售與交易。 PERSONAL SPECIFICATION 職位要求 1.Professional to meet the relevant requirements. 專業(yè)性達到相關(guān)要求。 2.Conversant with relevant emergency procedures. 精通相關(guān)緊急事務(wù)的處理程序。 3.Knowledge of relevant rules & regulations. 相關(guān)條款和規(guī)則的熟知程度。 4.Good and positive hospitality attitude. 良好、積極的工作態(tài)度。 5.Familiarity with the hotel and its surroundings. 酒店及周邊環(huán)境的熟悉程度。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Ensure all kitchen equipment is running properly. 確保廚房各種設(shè)備正常運行。 2.Assist with organizing special events and special food promotions. 協(xié)助推廣各種特別活動和特式食品。 3.Maintain a hygienic kitchen. 保持廚房衛(wèi)生。 4.Clean the kitchen and equipment. 清潔廚房和各種設(shè)備。 5.Maintain personal hygiene. 檢查和保持個人衛(wèi)生。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的關(guān)系以促進酒店的士氣和團隊精神。 2.Perform additional duties as directed by supervisors. 按照上級指示完成其它的工作職責。 3.Make appropriate suggestions and recommendations to captains for the general improvement of the hotel. 為了酒店的改進提升向領(lǐng)班提出適合的意見和建議。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火災和緊急情況方面的處理程序。 5.Maintain a high standard of personal hygiene, uniform and body language. 保持個人衛(wèi)生、衣著和舉止方面的高標準。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Assist supervisor to effectively complete the work of the department. 協(xié)助主管有效完成本部門的工作。 2. Ensure that the working area is clean and tidy. 確保所在工作場地的干凈、整潔。 3.Assist in cleaning utensils and equipment. 協(xié)助清洗所有的用具和設(shè)備。 4.Work according to standard recipes. 根據(jù)標準的烹飪方法來制作。 5.Keep good relationship with all associates. 和其它員工保持良好的工作關(guān)系。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的關(guān)系以促進酒店的士氣和團隊精神。 2.Perform additional duties as directed by supervisors. 按照上級指示完成其它的工作職責。 3.Make appropriate suggestions and recommendations to captains for the general improvement of the hotel. 為了酒店的改進提升向領(lǐng)班提出適合的意見和建議。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火災和緊急情況方面的處理程序。 5.Maintain a high standard of personal hygiene, uniform and body language. 保持個人衛(wèi)生、衣著和舉止方面的高標準。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1. Comply with all hotel rules and regulations. 遵守酒店各項規(guī)章制度，嚴格按規(guī)范操作。 2.Polite to the guest and sales the other facilities positively. 禮貌待客、積極推銷其他設(shè)施。 3.To carry out the swimming pool regulation, and persuade guest who cannot jump、run and play near the side of swimming pool, persuade the person do not come into the swimming pool to have rest. 嚴格執(zhí)行泳池規(guī)定，禮貌勸阻泳客勿在池邊跳水、追逐、打鬧或非泳客人進入游泳池范圍休息。 4. Stick to the post, people do not leave the pool, concentrate on thinking, reflect flexible, pay close attention to the situation of swimmers in the pool, find dangerous situations in time to rescue, to ensure the safety of swimmers. 堅守崗位，人不離池，思想集中，反映靈活，密切注意池內(nèi)泳客的情況，發(fā)現(xiàn)險情及時搶救，保證泳客的生命安全。 5. Assist in water quality treatment and maintenance. 協(xié)助完成水質(zhì)處理和保養(yǎng)。 PERSONAL SPECIFICATION 職位要求 1.Good knowledge and very familiar with swimming pool operation. 掌握并且十分熟悉游泳池工作知識及日常運行。 2.Good swimming & first aid skills and products knowledge with recognize certificate. 良好的游泳技能及相關(guān)救生知識，持有國家相關(guān)授權(quán)機構(gòu)頒發(fā)的救生員認可證書。 3.Have the water saving and man breath saving skills, should have the high responsibility for his job. 有熟練的水中救生和陸地人工呼吸搶救等技術(shù)，對本人的工作職責應(yīng)有高度的認識。 4.Good communication skills. 良好的溝通技巧。 5.Positive attitude under pressure. 良好的心理承受能力，在工作中始終保持積極的態(tài)度。

KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Manage in-coming guest enquiries received via fax, phone and email effectively to ensure all calls are handled professionally, promptly and courteously. 確保用專業(yè)，及時及禮貌的標準處理好客戶通過來電，傳真 郵件的形式的問詢 2.Provide efficient support by maintaining an updated product file for the various resorts ensuring the team has the most current information readily upon request. 通過及時維護更新銷售數(shù)據(jù)文件，確保銷售團隊在收到信息問詢是能及時準確提供。 3.Collate reports and prepare presentation materials. 收集報告及數(shù)據(jù)，準備相關(guān)展示資料。 4.Provide administrative support to the Sales Team in terms of preparing sales quotation and proposals. 協(xié)助銷售團隊準備報價及團隊計劃書。 5.Prepare sales contracts, update contract summary and follow up with clients on outstanding contract. 準備銷售合同，更新合同匯總表，更近客戶還未簽訂的合同。 PERSONAL SPECIFICATION 職位要求 1.Proficiency in the role at required level. 專業(yè)性達到相關(guān)要求。 2.Conversant with relevant emergency procedures. 精通相關(guān)緊急事務(wù)的處理程序。 3.Knowledge of relevant guest interaction procedures. 熟悉與客戶互動的程序的相關(guān)知識。 4.Knowledge of training procedures. 具備培訓的相關(guān)知識。 5.Good English language skills. 良好的英語語言能力。