Job Purpose:??? 工作目的 Carrythe luggage of customers and introduce them to the on-site facilities andservices. 熱情周到地為客人搬運行李，向客人介紹店內(nèi)設(shè)施與服務(wù)項目。 KEY RESULT AREAS 主要工作職責 1.????Obey the work instructions and arrangements of thedepartment manager. 服從部門經(jīng)理的工作指示及安排。 2.????Keep up to date with the latest room status, dining,meetings and other relevant information. 掌握酒店最新的客房狀態(tài)，餐飲情況、會議情況及其它有關(guān)信息。 3.????Pay attention to the hygiene of the hall and luggagedepartment equipment, clean frequently, keep it clean, and pay attention tomaintenance. 留意大廳及行李部設(shè)備的衛(wèi)生，經(jīng)常打掃，保持清潔，注意保養(yǎng)。 4.????Pay attention to safety guidelines and other noticesin the lobby, keep them in place, remove recent signs in a timely manner, andevacuate to the designated storage place. 留意安全指南和大廳內(nèi)其它布告，保持其正常放置，及時撤換近期的告示牌，并撤至指定的存放地點。 5.????Welcome guests and offer to help guests by directingthem to check-in. 對抵店客人表示歡迎并主動為客人提供幫助，指引客人入住登記處。 6.????In accordance with the baggage service process andrequirements, we provide baggage handling services for arriving and departingguests, and record each delivery. 按照行李服務(wù)流程和要求，為抵離客人提供行李搬運服務(wù)，并將每次運送情況做好記錄。 7.????Stand guard carefully according to the designatedlocation, pay close attention to the dynamics of guests and the luggage theycarry, and prevent the loss of luggage. 按指定位置認真站崗，密切注意來往客人的動態(tài)及其所攜帶的行李，防止行李丟失。 8.????Responsible for the registration, storage andcollection of luggage of in-store guests. 負責在店客人行李的寄存登記、保管和領(lǐng)取工作。 PERSONAL SPECIFICATION 個人能力描述 ·? ? Good local and English language skills ?良好的母語和英語技能 ·?Ability to read and write ?閱讀和書寫能力 ·??Positive approach to customer service ?為客戶服務(wù)的積極態(tài)度 ·? Able to handle physically demanding workload ?能處理要求的體力工作 ·????Ability to lead, motivate, and develop a team ofindividuals ?個人的領(lǐng)導能力和提高和發(fā)展一個團隊的能力

Job Purpose:??? 工作目的 Responsible for the ongoing efficient operation of Concierge department: Concierge Desk, Bell Service, Doorman, Drivers and Airport Representatives 負責禮賓部工作包括：禮賓臺，行李員，迎賓員，司機及機場代表。 KEY RESULT AREAS 主要工作職責 1.????Be responsible for Concierge Services, Bell Service& Drivers. 負責管理禮賓部，提供禮賓服務(wù)、行李服務(wù)和交通服務(wù)。 2.????Provide detailed and accurate information to guestsand other departments on a wide variety of services and facilities both withinand outside the establishment. 向客人和其它部門提供關(guān)于飯店內(nèi)外廣泛的服務(wù)和設(shè)施的詳細而準確的信息。 3.????Directs and controls all subordinate to ensure thatall operational matters are handles on time and guest expectations are met. 監(jiān)管和控制所有下屬員工，確保所有運營事項按時處理，并達到客人期望。 4.????Prepares duty rosters and ensuring most efficientuse of manpower resources. 安排員工班次，確保最有效地利用人力資源。 5.????Co-ordinates guest transportation requirements andtakes corrective action in the event of anticipated problems. 協(xié)調(diào)客人的用車需求，并對可能出現(xiàn)的問題采取正確的措施。 6.????Handles all incoming and outgoing mail, documentingas required. 按要求處理所有進出郵件，和文件。 7.????Interacts with the Resort Host on day to dayoperational matters to ensure guest needs and requests are attended to quicklyand efficiently. 在日常的酒店工作中要與前廳接待溝通，確?？腿说男枨蟮玫娇焖儆行У慕鉀Q。 8.????Supervises luggage, message and guest delivery andpick-ups. 管理好所有需要遞送和接運的行李，留言和需要接送的客人。 PERSONAL SPECIFICATION 個人能力描述 ·???? Goodlocal and English language skills 良好的母語和英語技能 ·???? Abilityto read and write 閱讀和書寫能力 ·???? Positiveapproach to customer service 為客戶服務(wù)的積極態(tài)度 ·???? Ableto handle physically demanding workload 能處理要求的體力工作 ·???? Abilityto lead, motivate, and develop a team of individuals 個人的領(lǐng)導能力和提高和發(fā)展一個團隊的能力

Job Purpose:? ?? 工作目的 Toassist the Front Office Manager in directing and controlling all Front Officeactivities, ensuring the hotel meets its financial and guest satisfactionobjectives. 協(xié)助前廳部經(jīng)理監(jiān)管和控制前臺所有工作，確保酒店實現(xiàn)其財務(wù)和客人滿意度的目標。 KEY RESULT AREAS 主要工作職責 1.???? Handles and follow through any guests complaints,and take corrective measures to avoid repetition. 處理客人投訴，并采取補救措施，以避免重復投訴。 2.???? Must be visible in the lobby during busy periods(check-in/out, high occupancy). 在繁忙時段必須在大堂堅守自己的崗位。（抵離時間，高住房率）。 3.???? Checking the VIP rooms and arrangement to make sureeverything goes well. 檢查VIP客人的房間和安排并保證所有安排妥當. 4.???? Coordinate with other departments to make sure guesthas had a wanderful experience in hotel. 處理客人投訴，并采取補救措施，以避免重復投訴。 5.???? Coordinate with other departments to make sure guesthas had a wanderful experience in hotel. 與其它部門協(xié)作以確?？腿嗽诰频暧忻篮玫慕?jīng)歷。 6.???? Update guest complaint log sheet both in log sheetand opera system. 在投訴本上和系統(tǒng)中更新客人的投訴。 7.???? In charge the guest preference collection andmodifying. 管理客人的喜好，收集更新。 8.???? Supervision the front desk to make sure all thestandards are met. 管理前臺員工確保所有操作流程都達到標準. PERSONAL SPECIFICATION 個人能力描述 ·????? ExcellentEnglish language skills 優(yōu)秀的英語技能 ·????? Goodcustomer relations skills 良好的與客人溝通技能 ·????? Positiveoutgoing personality 積極的開朗的外向型的個性 ·????? Abilityto lead, motivate and develop a team of individuals 領(lǐng)導團隊的每個人，積極學習，發(fā)展自我的能力.

Job Purpose:? ? 工作目的 Work with cautiousness in order to produce the best result and good quality product using proper care of machine and chemical. 在工作中小心謹慎地使用各類機械和化學藥品，確保產(chǎn)品質(zhì)量達標。 KEY RESULT AREAS 主要工作職責 1.????Follow the hotel and hotel and HousekeepingDepartment Policies and Procedures. 服從酒店和客房部政策和稱序。 2.????To collect all Laundry from the guest services 收取所有客人要求的洗衣。 3.????To ensure that all laundered items are delivered tothere respective rooms correctly and on time。 確保所有洗衣都及時準確地返還房間。 4.????To use standard salutations at all times withguest.. 總是和客人使用標準的問候用語。 5.????To place all laundered items in the respectivelogbook 把所有的洗衣裝到有標記的袋子里。 6.????Filling in forms and checklists as required on time 按要求準時填寫表格和檢查表 7.????Any other duties assigned by the Laundry Supervisor。 其它任何洗衣房主管安排的工作。 8.????To maintain all records for the purpose of legal andgovernmental purposes. 保證各種記錄符合法律及政府的規(guī)定。 PERSONAL SPECIFICATION 個人能力描述 ·???? GoodEnglish language skills. 良好的語言技巧 ·???? Someorganizational skills. 一些組織技巧 ·???? Team-workspirit. 團隊合作精神 ·???? Abilityto cope with pressure. 應(yīng)對壓力的能力

General Cashier 總出納 1.?To collectand count with a witness the contents of all cashiers’ daily remittanceslips.? 與見證人一起收取并清點所有收銀員的每日繳款袋內(nèi)內(nèi)容。 2.?To depositdaily revenue to bank on a daily basis. 每天將每日收入存入銀行。 3.?To preparethe Daily General Cashier’s collection and deposit report and post to SUN. 編制每日總出納收款與存款，并錄入SUN系統(tǒng)。 4.?To provideall cashiers with required change, including extra changes for long weekends orspecial occasions. 為所有收銀員提供零鈔，包括在長周末或特殊時期需用的額外零錢。?? 5.?To reimburseFO cashiers for disbursements made by them. 償還前廳收銀員墊付出的款項。 6.?To maintainthe General Cashier’s house fund. 保管總出納備用金。 7.?To exchangelocal currency or small notes for FO and F&B cashiers. 為前廳及餐飲部收銀員更換本國貨幣或小額鈔票。 8.?To prepareDaily Foreign Currency Collection Report. 編制每日外幣收銀報告。 9.?To receivecash and checks for advance deposit and city ledger payments. 收取預(yù)存和支付掛賬的現(xiàn)金和支票。 10.To pay pettycash, cash advance, or payments to suppliers for amount below Rmb500. 支付低于人民幣500元的零用金、現(xiàn)金預(yù)支、或應(yīng)付供貨商款。 11.To monitorthe exchange rate fluctuation and report to Area Financial Controller. 監(jiān)督匯率浮動，并向區(qū)域財務(wù)總監(jiān)匯報。 12.To count FOand F&B cashiers’ house fund on a monthly and random basis. 每月隨機清點前廳與餐飲部收銀員的備用金。 13.To reconcilethe House Fund and Cash-in-Bank accounts.? 調(diào)整備用金與銀行現(xiàn)金賬戶。 14.To assist ChiefAccountant, Paymaster Supervisor withother job-related matters 接受總會、薪資主管安排的與工作相關(guān)其他事宜。 15.To guide,advise and manage cashier staff. 對收銀員工做出指導、給出建議，進行管理。

GL Senior Supervisor 總賬高級主管 1. To understand and master the operation knowledge ofaccounting and finance, and abide by the financial system. 理解并掌握會計和財務(wù)的操作知識，遵守執(zhí)行財務(wù)制度。 2. To be Familiar with accounting processing to ensurethat the accounts and tables are consistent. 熟悉會計核算處理，確保賬賬相符，賬表相符。 3. To be in charge of monthly closing by the deadlineand financial reports are produced by the deadline.?? 負責在規(guī)定日期前完成上月度的結(jié)賬，并在規(guī)定日期前完成相關(guān)財務(wù)報告。 4. To ensure that all required reports as requested byrelevant parties are prepared and submitted by the deadline. 確保在規(guī)定日期之前完成有關(guān)部門需要的所有報告。 5. To assist in the preparation and submission ofstatements, and timely submit them according to the prescribed time. 協(xié)助報表的編制和報送工作，按規(guī)定時間及時報送。 6. To meet the requirements of internal and externalaudit, analyze the balance sheet and income statement, and prepare thenecessary supporting documents and analysis reports. 為確保符合內(nèi)部和外部審計的要求，對資產(chǎn)負債表和利潤表進行分析，準備必要的支持文件和分析報告。 7. To assist in handling other matters related to thework. 協(xié)助辦理與工作相關(guān)的其他事宜。

成本高級主管 1.To keep records and books of all storestransactions. 記錄所有倉庫交易。 2.To supervise the receiving, storing, andensure production areas for proper and adequate food and beverage handling andpresentation according to what is established by the Food & BeverageManager and the hotel management. 監(jiān)督收貨及庫存，確保生產(chǎn)區(qū)有適合、充足的食物和酒水使用，并根據(jù)餐飲經(jīng)理和酒店管理層要求作匯報。 3.To assist in checking and establishingthe purchasing specifications, to spot check quality, price and service ofpurveyors and market to ensure the operation gets the best quality andcompetitive prices from regular and reliable supply sources.?? 幫助檢查并制定采購要求，現(xiàn)場檢查質(zhì)量、價格和供應(yīng)商及市場的服務(wù)，確保自長期合作、可信的供應(yīng)商處得到最佳質(zhì)量和最優(yōu)惠價格的物品投入運營。 4.To spot check the receiving practices andensure that receiving meets specifications by physically checking daily food,beverage and supplies. 現(xiàn)場檢查收貨工作，親自檢查每日食物、酒水和供應(yīng)，確保所收物品符合要求。 5.To report total food & beverage costpercentage on a daily basis, to make staff canteen food cost report, food costand beverage reports and beverage cost report, to take bar inventory, andcontrols potentials. 每日匯報員工餐廳成本率，餐飲成本比例，編制食品成本和酒水成本報告，盤點酒吧，管控潛在消費。 6.To prepare the monthly reports includingthe food cost report, beverage cost report, slow moving items, resume of solditems in the various restaurants, comparative per unit purchasing price of foodand beverage items, monthly store room condition, monthly food and beveragere-conciliation. 編制每月食物成本報告，酒水成本報告，滯積物品報告，各餐廳已售物品摘要，食物和酒水采購單價對比，每月倉庫情況，每月酒水調(diào)整。 7.To record, on daily basis, food andbeverage movements in costs books, to check for proper requisition andinter-kitchen transfers costing and extensions, to control daily officer checksand employees’ staff canteen consumption. 在成本賬簿中每天記錄食物和酒水的流動，檢查正當?shù)纳觐I(lǐng)和廚房內(nèi)部流動成本與金額，管理每日免費工作餐和員工餐廳消費。 崗位要求： 1.Diploma or Degree preferably inhospitality or related field. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W歷。 2. More than 2 year working experience inthe same position. 2年以上同崗位工作經(jīng)驗。 3. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問題的解決和跟進技巧。

1.??To examine the vouchers forrebates/allowance, Paid Outs, and corrections, adjustments, transfers, andensure the vouchers are approved by the authorized person.??? 檢查減免單/折讓、墊付、以及更正、調(diào)整、拋帳的憑單，并確保所有憑單有授權(quán)人士批準。 2.?To prepare the Corporate Daily Report andDaily F&B Statistics Report. 編制集團日報和餐飲數(shù)據(jù)日報。 3.?To ensure that all revenue transactionsincurred during the day have been properly allocated to the correct generalledger accounts. 確保當天發(fā)生的所有收入交易已經(jīng)妥善、正確地歸類到各掛賬賬戶。 4.?To verify all departmental sales records andcash register totals that no check and vouchers are missing. 核對所有部門銷售記錄和收款機總額，確認無賬單和憑證缺失。 5.?To check the dummy folio in PX and PM roomsand follow up with concerned parties, i.e. Front Office, Accounts Receivable,Reservations, and S&M, etc. 檢查臨時掛賬賬戶，并同相關(guān)人員如前廳部、應(yīng)收、預(yù)定部、銷售部等跟進。 6.?To audit F&B and banquet bills andidentify the reasons for opened checks and voided F&B bills. 審核餐飲和宴會賬單，指出空白支票和作廢餐飲賬單的原因。 7.?To prepare the Daily Sales Report forcashier’s receipts and determine cash over/shortage on the summary andinvestigate any significant discrepancy. 根據(jù)收銀員聯(lián)編制每日銷售報告，在匯總基礎(chǔ)上確定現(xiàn)金長短款，并調(diào)查顯著的差異。 8.?To verify the Daily Room Revenue report withHousekeeping Status Report and investigate the reasons for variance. 核對每日客房收入報告與房態(tài)報告，如有差異，調(diào)查差異原因。 9.?To check the Daily Rate Variance Report andidentify the reasons for rate variance. 檢查每日房價差異報告，指出房價差異原因。 10.?To check Spa and Gallery bills and invoiceserial number and prepare daily summary report. 檢查水療和精品店賬單和發(fā)票的順序號，并編制每日匯總報告。 11.?To monitor the fluctuation of exchange rateon a daily basis and advise FC accordingly. 每日監(jiān)督匯率變化，并相應(yīng)提請財務(wù)總監(jiān)注意。 12.?To report on noted violation of internalcontrol procedures. 匯報重大的對內(nèi)部管控程序的違反情況。 13.?To calculate travel agency commissions andpresent to payable clerk for checks preparations. 計算旅行社傭金，送至應(yīng)付會計準備支票。 14.?To prepare the Daily Income Journal Entryand post to system on a daily basis. 編制收入日記賬分錄，并每天錄入系統(tǒng)。 15.?To conduct cash testing on a random basis asrequested by FC. 按財務(wù)總監(jiān)要求，隨機進行現(xiàn)金測試。 16.?To assist Financial Controller with otherjob-related matters 協(xié)助財務(wù)總監(jiān)辦理與工作相關(guān)的其他事宜。

1.??To hire, terminate, train, assign job, discipline, promote, recommend salary & wage rates, including increment, duty hours, and day-to-day conduct, and standards of accounting staffs. 負責財務(wù)人員的招聘、解聘、培訓、工作分配、管理、提升、薪資水平建議，包括加薪、工作時間，日常行為和標準。 2.??To maintain adequate financial control and to produce reliable accounting records and financial data to the operation management for decision-making. 維持適當?shù)呢攧?wù)管控，編制可信的會計記錄和財務(wù)數(shù)據(jù)，供運營管理層作決策。 3.??To ensure hotel operation complied with the hotel management agreement and the local statutory / fiscal requirements. 確保酒店運營遵守酒店管理合同、當?shù)胤ㄒ?guī)或財政要求。 4.??To ensure the reporting requirements meet in a timing basis.?? 確保按時上交酒店要求的報告。 5.? To maintain an adequate internal control system for a most cost-effective control of hotel’s assets and profits is in place. 實行適當?shù)膬?nèi)部管控制度，以最低成本管理酒店資產(chǎn)和收益。 6.??To produce timely financial report sand statistics as required by head office and local regulations. 按照總部和當?shù)胤ㄒ?guī)要求，按時出具財務(wù)報告和統(tǒng)計數(shù)字。 7.??To comply with all standard operating procedures (SOP) and other policies issued by head office. 遵從總部發(fā)布的所有標準操作程序和其他政策。 8.??To obtain proper permits and license for importation, currency transfers, tax registration, and hotel operation. 取得進口、貨幣兌換、稅務(wù)注冊和酒店運營相關(guān)執(zhí)照和許可。 9.??To ensure the local tax matter sincluding business tax, company income tax, and personal income tax including tax-saving, proper deduction, and remittance of tax payment are adequately handled in conjunction with the hotel. 與酒店一起，確保地方稅務(wù)事宜得到妥善處理，包括營業(yè)稅、公司所得稅、個人所得稅的節(jié)稅、適當減稅和繳稅。 10.??To project and manage cash flow in an efficient manner. 高效地規(guī)劃并管理現(xiàn)金流動。 11.??To maintain an adequate purchasing procedure to ensure the purchases are made in the most cost efficient way. 保持適度的采購程序，確保所購物品具有高性價比。 12.??To approve, update and safe keep all contracts, leases and other legal documents and ensures their safekeeping. 批準、更新并妥善保管所有合同、租約和其他法律文件。 13.??To act as authorized signatory, ensuring that allowances, adjustments, purchase requests, checks and other documents are approved accordingly. 擔任授權(quán)鑒名人，確保折讓，調(diào)整，請購單，支票和其他文件得到相應(yīng)批準。 14.??To maintain adequate insurance coverage for all entities supervised. 為所管理的所有酒店購買適當保險。 15.? To conduct internal audits to ensure the operation compliance with hotel policies and procedures to improve the accounting controls in hotel. 進行內(nèi)部審計，以確保運營遵從酒店政策與程序，提高酒店的財務(wù)管控。 16.? To ensure the capital expenditure policies are compiled by operations. 確保運營遵從資本支出政策。 17.? To maintain adequate the security and backup procedures related to Information System Management for financial system. 為財務(wù)制度維持適當?shù)呐c信息系統(tǒng)管理有關(guān)的安全與備份程序。 18.? To conduct training, career development, and succession plan for Finance personnel.? 開展財務(wù)人員培訓、職業(yè)發(fā)展和繼任計劃。 19.? To provide full co-operation to external auditors by using the client assistance package in the annual external audit. 使用客戶幫助組件，全力配合外部審計師作年度外部審計。

Job Requirements 崗位要求： 1. Develop and manage HR policies and procedures in line with Banyan Group standards. 建立并管理人力資源政策與程序與悅榕集團標準保持一致。 2. Prepare all local contracts and benefit schedules as per group standards and follow up with any queries . 按照酒店標準準備所有的本地合同及福利計劃，并跟進相關(guān)的問題。 3. Provide advice to the management team and associates on BTHR HR policies and hotel standards. 給酒店及員工提供人力資源政策及酒店標準的建議。 4. Provide HR administration support e.g. investigate associates’ grievances, explaining policies to property HR associates etc. 提供人力資源行政事務(wù)的支持，如員工申述調(diào)查，給酒店的員工解釋人力資源政策等。 5. Assess organizational development needs & appropriately identify development activities that will support the growth of local resources in order to improve the overall efficiency & capability of the resources for business success. 評估組織發(fā)展需求及適當?shù)耐桨l(fā)展活動來支持本地資源的發(fā)展，從而為營運的成功全面提高項目資源的有效性及可行性。 6. Implement procedures & practices in Yunnan that encourage a high performing culture to ensure the Yunnan properties optimize its human resources for business success. 執(zhí)行政策與程序，從而建立一個高標準的文化確保項目為業(yè)務(wù)成功執(zhí)行人力資源最優(yōu)化。 7. Maintains efficient administration within the department preparing and submitting operational reports on time. 在部門內(nèi)部保持有效的行政管理，及時準備及遞交運營報告。 8. Special projects / ad-hoc assignments as and well assigned. 特別項目/工作安排。

This position can be one of? Corporate , Travel or MICE . 此職位可包含但不僅限于公司、旅行社、會務(wù)方向。 1.Responsiblefor identifying, developing, and managing accounts within specific,segments,markets, or geographical territories on behalf of one or more hotels.代表一家或多家酒店負責確立、發(fā)展及管理不同區(qū)域、市場及地域的客戶。處理辦公室行政工作包括與部門內(nèi)外的溝通協(xié)調(diào)。 2.Maintainsor increases current account production for group, transient, and cateringbusiness. 維持及增長客戶團隊、散客及宴會的產(chǎn)量。 3.Manageslarger accounts or special markets.管理重要大客戶或指定市場。 4.Manageslarger, focus accounts or special segments.管理重要客戶或者重點區(qū)域。 5.Identifiesnew or existing markets/accounts that meet property sales strategy.開發(fā)適合酒店戰(zhàn)略需要的新客戶或市場。 6.Developsa sales plan to generate business from identified markets/accounts制定銷售計劃，從所負責客戶及市場中獲得生意。 7.Continuouslycommunicates the benefits of the hotel to the customer.將酒店所提供所擁有的價值傳達給客戶。 8.Drives/managesaccount transient production through improved customer loyalty by excellentaccount management.通過有效的客戶管理，提高客戶忠誠度及散客的產(chǎn)量。 9.Prospectsnew business through phone solicitation, outside sales calls, customer visitsto the hotel, trade shows, sales blitzes, direct mail, newspaper/journalresearch and other customer interaction or research.通過電話咨詢、銷售拜訪、接待客戶來訪、旅游展會、新聞媒體、市場調(diào)查等多種手段拓展新客戶。 10.Sellsthe benefits of the Sales Centre/property sales and event management.向客戶推銷宴會銷售及服務(wù)所帶來的價值。 11.Strivesto meet measurable targets and goals, as assigned for individual and team.努力達成個人及團隊的目標（可測量）。 12.Understandsthe overall market - competitors’ strengths and weaknesses, economic trends,supply and demand etc. and knows how to sell against them. 了解整個市場的情況匯報- 競爭對手的優(yōu)勢及缺點，經(jīng)濟趨勢，供需關(guān)系以及如何去應(yīng)對以上情況。 13.AssistDirector of Sales in the recruitment, selection, training and motivation ofSales Team.協(xié)助銷售總監(jiān)招募，選擇，培訓員工保持團隊的活力與穩(wěn)定。 崗位要求 1.University graduate, excellent command of written and spoken inEnglish and Chinese language.大學?？?，良好的中英文讀寫能力。 2.Minimum 3 yearsexperience in similar capacity with international chain hotels.具有至少三年在國際連鎖酒店的相關(guān)經(jīng)驗。 3.Very familiar with local market and good atmarketing trend anlysis.了解本地客戶的情況并具有很強的市場分析能力。 4.Ability to lead, to provide guidance and todevelop team member.具有領(lǐng)導，指導和發(fā)展員工的能力。 5.Good skills of organization andpresentation.良好組織及展示技巧。

工作內(nèi)容： 1、每日檢查儀容儀表和企業(yè)文化； 2、各部門培訓計劃的實施情況； 3、管理培訓項目（比如培訓通知和組織、培訓宣傳、物料及培訓地點準備以及拍照）； 4、上傳課程完成情況和培訓數(shù)據(jù)； 5、協(xié)助學習發(fā)展經(jīng)理開展培訓項目，并參與授課； 6、協(xié)助酒店可持續(xù)發(fā)展項目的進度開展員工活動和培訓； 7、協(xié)助各部門舉辦月度生日會。 8、根據(jù)年度培訓計劃，驗收各部門培訓情況，參與評估和測試，并協(xié)助監(jiān)督培訓的開展。 具備技能： 1、善于利用PPT、Excel、Word輔助完成培訓項目； 2、可制作海報，剪輯視頻； 3、善于溝通交流，做事嚴謹，對數(shù)據(jù)敏感； 4、面對變化，積極應(yīng)對； 5、有明確的職業(yè)規(guī)劃目標。

崗位職責 1.協(xié)助住客搬遷行李； 2.負責所有電話詢問及柜臺詢問事宜； 3.保持行李搬遷能提供迅速及友善之服務(wù)； 4.代理行李保管事宜和簽發(fā)行李索取標簽事宜； 5.保養(yǎng)行李服務(wù)設(shè)備； 6.提供大堂正門之開門迎賓服務(wù)； 7.迎接客人，提供幫助，把客人引領(lǐng)到總臺接待處； 8.在正門開門及歡迎客人時，如遇雨天，需拿傘方便客人上、下車； 9.帶領(lǐng)客人到指定房間及介紹房間設(shè)備及其使用方法； 10.住客退房時，引領(lǐng)其到收款臺辦理退房手續(xù)； 11.協(xié)助保持大堂區(qū)域清潔和整齊； 12.對上向行李組主任報告及負責。 崗位要求 1.良好的英語運用能力； 2.身體健康，思維敏捷。

1.? Assiststhe Area General Manager in the overall running of the hotel by participatingin the decision making of the hotel’s policies, philosophy, direction, goalsand objectives and is responsible for their implementation thereafter. 通過參與酒店政策、理念、方向、目標和宗旨的決策來協(xié)助區(qū)域總經(jīng)理運營酒店，并對決策的實施負責。 2.? Overseesthe performance of all Outlet Managers by providing guidance and assistance inthe execution of their responsibilities and helping them set the agreeddepartmental objectives. 監(jiān)督各個廳面經(jīng)理的表現(xiàn)情況，通過提供指導和協(xié)助幫助他們制定達成共識的廳面目標。 3.? Directsand controls all subordinate Food and Beverage staff to ensure that allday-to-day operational matters are handled on time and guests’ expectations aremet. 領(lǐng)導和指揮餐飲部全體員工以保證日常事務(wù)的合理處理及保證達到客人的期望。 4.? Ensuresthat the standards of Food and Beverage meet or exceed expectations byoverseeing the quality, consistency and presentation in all outlets and makingsure that they conform to the hotel’s requisites at all times. 保證餐飲部的標準達到或超出期望，監(jiān)督各廳面的質(zhì)量、一致性和出品并確保其始終符合酒店要求。 5.? Ensuresthat the standards of service in all outlets are in conformity with the requisitestandards of the hotel and that they meet or exceed expectations by sendingstaff for training, etc. 保證各廳面的服務(wù)標準與酒店的要求相符合，通過派送員工培訓等方式達到或者超出期望。 6.? Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, an annual Food and Beverage promotion for all restaurants andassists Sales & Marketing in designing the advertising material for suchpromotions. 與行政總廚和中廚廚師長共同準備、溝通和執(zhí)行餐飲部每個餐廳的年度促銷計劃，并協(xié)助銷售部設(shè)計各類促銷的廣告。 7.? Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, menu change cycles for all restaurants. 與行政總廚和中廚房廚師長配合，準備、溝通和執(zhí)行所有餐廳菜單的變更。 8.? Ensuresthe implementation and maintenance of O.E. par stock in all outlets andoversees the inventory taking and control. 確保每個廳面營運用品貯存量的使用和維持，監(jiān)督盤點的實施并做好控制。 9.? Ensuresthe implementation and maintenance of beverage par stock in all outlets andoversees the stock taking and control. 確保每個廳面酒水貯存量的使用和維持，監(jiān)督盤點的實施和做好控制。 10. Isresponsible for all Food and Beverage pricing, maximizing outlets profitabilitywhile maintaining value- for-money principles. 負責所有餐飲價格的制定，在保證價格合理的原則下做到所有餐廳廳面收益最大化。 11. Isresponsible for strengthening cost-profit ratios by continuously monitoring theFood and Beverage cost and performing financial performance analysis. 通過持續(xù)的監(jiān)管餐飲成本和實施財務(wù)行為分析來強化成本與收益比例。 12. Isresponsible for the implementation and co-ordination of all Food and Beveragerelated aspects within the Group’s profit chain efforts. 遵循服務(wù)利潤鏈原理負責實施和協(xié)調(diào)所有餐飲方面事宜。 13. Isresponsible for submitting to the Area General Manager an annual business plan. 負責向區(qū)域總經(jīng)理提交每年的餐飲部運營計劃。 14. Assistsin the preparation of the hotel’s annual budget and, more specifically,prepares monitors and controls the hotel’s Food and Beverage budget. 協(xié)助準備酒店年度預(yù)算，做好酒店餐飲部預(yù)算的監(jiān)管和控制。 15. Overseesthe standards of cleanliness and hygiene in all Food and Beverage areas andtakes appropriate action when necessary. 監(jiān)督所有餐飲區(qū)域的清潔和衛(wèi)生，必要時采取適當?shù)男袆印?16. Maintainsan efficient administration within the Food and Beverage division preparing andsubmitting operational reports on time. 在餐飲部門保持高效的管理，確保按時準備和提交相關(guān)營運報告。 17. Ensuresthat house rules are followed and obeyed. 確保遵守和奉行內(nèi)部的規(guī)定。 18. Adheresand ensures that all policies and procedures, and Staff handbook regulationsare abided by 堅持遵守規(guī)章制度及員工手冊上的規(guī)定。

康樂中心接待 1.Always maintain efficient service and pleasant mood, greet guests warmly upon arrival. 始終保持高效的服務(wù)和愉悅的心情，在客人到來時熱情問候。 2.Be familiar with the information of all members and guests of the recreation department, understand the interests of guests, provide targeted services, and maintain customer relations. 熟悉康樂部所有會員客人資料，了解客人的興趣愛好，提供針對性的服務(wù)，維護客戶關(guān)系。 3.Check the shift record, understand the handover of the last shift, and be responsible for handing. 查看交班記錄，了解上一班的移交事項，并負責處理。 4.Handle the daily department report, assist the supervisor to handle the monthly report, attendance, department inventory, etc. 處理日常部門報表，協(xié)助上級處理月度報表、考勤、部門盤點等工作。 崗位要求 1. More than 1 year working experience in the same position is preferred. 1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 2. familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3. professional and responsible, civilized behavior. 有事業(yè)心和責任感，行為舉止文明禮貌。

崗位職責 招聘/薪資 1.負責員工日常招聘工作，建立用工渠道及人才儲備庫。 2.合理調(diào)配酒店的人力資源，并提出有效的建議和意見。 3.負責各部門人員編制的審核工作。 4.負責各種人事政策的具體實施及檢查工作。 5.負責外國人就業(yè)證及居留許可的辦理. 6.負責人事變動報表的制作。 任職資格 1.大專以上學歷，有相同崗位工作經(jīng)驗至少2年以上。 2.熟悉員工的有關(guān)法規(guī)和條例。 3.熟悉員工招聘的規(guī)律、特點和崗位培訓工作程序。 4.了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標準的要求。 5.具有良好的溝通能力和協(xié)調(diào)能力。 6. 具有較強的文字綜合能力和口頭表達能力。

西廚熱房/冷房廚師 1.The Commis chef is responsible forpreparing, cooking and presenting food as per his given instructions accordingto the established standards. 廚師按照標準提供食品。 2.Cooks, prepares and bakes food for guestsand associates as per the standard recipes 按照食品準備，烹飪食品。 3.Help the other in the kitchen member toensure the normal operation of a day on time to the guest's satisfaction. 幫助其他在廚房的成員確保一天的正常準時運作達到客人的滿意度。 4.Ensure food preparation and put inproduction according to the standard. 確保食品準備和擺放在生產(chǎn)中按照標準。 5.Ensure food storage, preparation, forsafety and health 確保食品的儲存，準備，獲得安全衛(wèi)生。 6.Ensure food preparation processingaccording to the specific formula and reduce loss. 確保食品的準備加工按照具體的配方，縮小損失。 7.Maintain standard clean and health of allthe kitchen and related area. 維持標準的清潔和衛(wèi)生在所有的廚房和相關(guān)區(qū)域內(nèi)。 8.Ensure preparation work and preparationprogram correct. 確保準備工作和準備的程序正確工作有效地促進和諧和團隊合作。 崗位要求 1. More than 1 year working experience inthe same position is preferred. 1年以上同崗位工作經(jīng)驗優(yōu)先考慮。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務(wù)的要求。 3. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。

1.The Commis chef isresponsible for preparing, cooking and presenting food as per his giveninstructions according to the established standards. 廚師按照標準提供食品。 2.Cooks,prepares and bakes food for guests and associates as per the standard recipes. 按照食品準備，烹飪食品。 3.Helpthe other in the kitchen member to ensure the normal operation of a day on timeto the guest's satisfaction. 幫助其他在廚房的成員確保一天的正常準時運作達到客人的滿意度。 4.Ensurefood preparation and put in production according to the standard. 確保食品準備和擺放在生產(chǎn)中按照標準。 5.Ensurefood storage, preparation, for safety and be hygiene standard. 確保食品的儲存，準備，獲得安全衛(wèi)生。. 6.Ensurefood preparation processing according to the specific formula and reduce loss. 確保食品的準備加工按照具體的配方，縮小損失。 7.Maintainstandard clean and health of all the kitchen and related area. 維持標準的清潔和衛(wèi)生在所有的廚房和相關(guān)區(qū)域內(nèi)。 8.Ensurepreparation work and preparation program correct. 確保準備工作和準備的程序正確工作有效地促進和諧和團隊合作。 崗位要求 1.More than 1 year working experience in the same position. 1年以上同崗位工作經(jīng)驗。 2.familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3.professional and responsible, civilized behavior. 有事業(yè)心和責任感，行為舉止文明禮貌。

1.Cleans and services all guest villasaccording to the pre-determined standards as per schedules. 根據(jù)預(yù)先的標準，清潔和服務(wù)客房。 2.Turns down guest rooms in a timely manneras directed. 按要求及時給客人提供開夜床服務(wù)。 3.Reports engineering failures andbreakdowns to immediate supervisors. 及時向主管報告工程缺陷。 4.Cleans and maintains housekeepingpantries ensuring par stocks are properly in order. 清潔和維護客房部的工作間，確保存儲物緊然有序。 5.Report mini bar consumption to theHousekeeping Supervisor and assist in minibar replenishment. 把酒水消費報給客房部的主管，并補充迷你吧。 6.To attend to any ad hoc guests’ requestsensuring that they are is properly attended to. 留心所有的客人需求，確保得到合理的關(guān)注。 7.Executes departmental administrationfilling in forms and checklists as required on time. 執(zhí)行部門的管理，按要求準時填寫表格和檢查表。 8.Maintains and adheres to the policyregarding lost and found and reports any security concerns to captain. 維持和堅持酒店相關(guān)客人遺留物品的政策，報告任何安全隱患給領(lǐng)班。 9.Handles customer complaints if possible,or reports them to supervisors. 如果可能，處理客人投訴，并報告給主管。 崗位要求 1. More than 1 year working experience inthe same position is preferred. 1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務(wù)的要求。 3. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問題的解決和跟進技巧。

1.To be responsible for the Revenue Management & Distribution of hotels/resorts in specified regions to achieve and exceed RevPAR targets throughout the year, year-on-year. 通過收益管理和分銷管理以達到酒店全年所制訂的每間客房平均收益 2.Ensure on-property rate management, of specified region, is effectively implemented at benchmark: 85% and in alignment with the Group’s strategies and doctrines. 確保酒店的價格管理，在特別的階段，有效執(zhí)行我們的門市價并能85%的確保集團的方針政策 3.Quarterly audit on hotels/resorts, of specified region, on adherence of Corporate SOP in revenue management and distribution processes. 季度的內(nèi)審，在指定的區(qū)域，堅持集團在收入管理和分銷渠道的標準執(zhí)行流程 4.To continually identify optimum price points and improving rate parity in our hotels/resorts throughout the year.持續(xù)性的確定最佳的銷售價位并提高全年價格的公平性 5.On a daily basis, review the monthly forecast, budget and strategies of hotels/resorts, in your specified region, and recommend wherever necessary the yield management restrictions, closed-out dates, and inventory control issues 每天進行月度預(yù)測，預(yù)算和酒店的銷售策略，在指定的區(qū)域推薦必要的產(chǎn)量管理，房間管理 6.Guided by the directions and strategies communicated by the group - Director, Revenue Management and Distribution; manage, develop and train the hotels/resorts Revenue Associate(s), in your specified region to achieve and exceed RevPAR targets throughout the year. 在集團收益管理總監(jiān)的直接指導下，發(fā)展和培訓酒店的收益員工在指定的區(qū)域里達到全年所制定的每間客房平均收益 7.Guided by the directions and strategies as communicated by the group - Director, Revenue Management and Distribution; accurately forecasts business outlook; business on-the-books, booking volume/channels with the hotels/resorts in your specified region. 在集團收益管理總監(jiān)的直接指導下，精準的預(yù)測酒店未來的入住率,訂房量，訂房渠道

1. Supervisesand manages all subordinate Villa Attendants to ensurethat all day to day operational matters are handled on time and guestexpectations are met. 監(jiān)督和管理所有下屬的服務(wù)員，確保每天的運營事宜得到及時處理和滿足客人需求。 2.Assigns villas for cleaning as perschedules and monitors the cleaning process. 按要求安排清潔和監(jiān)管清潔程序。 3.Ensures that vacant rooms are cleaned ontime, checks them on completion of cleaning and reports back to housekeepingonce complete. 確保空房及時清潔，檢查清潔完成情況，完成時及時報告給辦公室。 4.Reports engineering failures andbreakdowns and follows up on repair schedules. 報告工程缺陷，跟進維修的進度。 5.Oversees the cleanliness and maintenanceof housekeeping pantries ensuring par stocks are properly in order. 監(jiān)督客房部工作間的干凈和維護，確保物品擺放有序。 6.Oversees the issuing, controlling andapplication of housekeeping cleaning chemicals. 監(jiān)管客房部清潔用品的發(fā)放，控制和使用。 7.To attend to any ad hoc guest requestsensuring that they are is properly attended to. 關(guān)注客人的任何需求，并確保得到合理關(guān)注。 8.To oversee the turndown process ensuringspecially requested times are adhered to. 監(jiān)管開夜床的過程，確保特殊要求得到及時滿足。 崗位要求 1.Diploma or Degree preferably inhospitality or related field. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W歷。 2. More than 2 years working experience inthe same position is preferred. 2年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 3. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務(wù)的要求。 4. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 5.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問題的解決和跟進技巧。

1.Comply with all hotel rules and regulations. 遵守酒店各項規(guī)章制度，嚴格按規(guī)范操作。 2.Polite to the guest and sales the other facilities positively. 禮貌待客、積極推銷其他設(shè)施。 3.To carry out the swimming pool regulation, and persuade guest who cannot jump、run and play near the side of swimming pool, persuade the person do not come into the swimming pool to have rest. 嚴格執(zhí)行泳池規(guī)定，禮貌勸阻泳客勿在池邊跳水、追逐、打鬧或非泳客人進入游泳池范圍休息。 4.Stick to the post, people do not leave the pool, concentrate on thinking, reflect flexible, pay close attention to the situation of swimmers in the pool, find dangerous situations in time to rescue, to ensure the safety of swimmers. 堅守崗位，人不離池，思想集中，反映靈活，密切注意池內(nèi)泳客的情況，發(fā)現(xiàn)險情及時搶救，保證泳客的生命安全。 5.Assist in water quality treatment and maintenance. 協(xié)助完成水質(zhì)處理和保養(yǎng)。 6.Complete the corresponding regional sanitation work, and the work tasks assigned by the superior leadership. 完成相應(yīng)負責區(qū)域衛(wèi)生清潔工作，及上級領(lǐng)導安排的工作任務(wù)。 崗位要求 1. More than 1 year working experience in the same position. 1年以上同崗位工作經(jīng)驗者。 2. familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3. professional and responsible, civilized behavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4 Familiar with swimming pool service knowledge, master swimming and lifesaving first aid technology, know swimming hygiene and disinfection knowledge, hold lifesaving certificate. 熟悉游泳池服務(wù)知識、掌握游泳和救生急救技術(shù)，懂得游泳衛(wèi)生消毒知識，持有救生員證書。 5. Have the ability to perform first aid in water and manual rescue on land. 有在水中進行急救和在陸地上進行人工救護的能力。

1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓學校出臺的服務(wù)標準。 2.Ensure that all subordinate associates maintain a professional image at all times to ensure a good service experience for guests. 確保時刻維持專業(yè)形象，保證給予客人良好的服務(wù)體驗。 3.Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products. 對于悅榕莊水療的各種服務(wù)項目和設(shè)施設(shè)備要熟記于心, 便于隨時對服務(wù)和產(chǎn)品進行升級銷售。 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)

1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓學校出臺的服務(wù)標準。 2.To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準備。 3.To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)預(yù)訂信息并做好相關(guān)準備工作。 4.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護理, 手部護理, 腳部護理和頭發(fā)護理等療程。 5.To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時都要做好對產(chǎn)品的維護和檢查工作。 6.Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補上新布草。 7.Check and clear all Spa fresh materials in the General Store. 檢查,清點儲藏室里所有的新鮮材質(zhì)。 8.To ensure that the guest is greeted by their family name as far as possible. 確保第一時間以客人的姓名稱呼他們。 9.To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level. 確保客人在適當?shù)氖覝? 燈光和陽光強度, 音樂音量下享受到舒服的療程。 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)