§? 確保餐飲部運作符合其酒店策略，適當(dāng)執(zhí)行酒店規(guī)章。 Ensures that the Food andBeverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate. §? 在餐飲部總監(jiān)不在崗時確保餐飲部正常運作。 Ensures the smoothoperation of the Food and Beverage Department in the absence of the Director ofFood and Beverage. §? 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily. le scheduling to meet thefinancial goals of the business as well as the expectations of the guests. §? 確保每個盈利部門（例如：餐廳、酒吧、宴會廳）都在遵循品牌承諾的條件下以利潤最大化為目標(biāo)而運作。 Ensures that each profitcentre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profitwhile delivering on the brand promise. §? 鼓勵部門經(jīng)理尋求市場和公關(guān)方面的機會以加強關(guān)注力并最終帶來生意。 Encourages Heads ofDepartment to look for Marketing and Public Relations opportunities to increaseawareness and ultimately business. §? 以支持和靈活的態(tài)度與其他管理層成員緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 Works closely with otherExecutive Committee members in a supportive and flexible manner, focusing onthe overall success of the hotel and the satisfaction of hotel guests. §? 在營運過程中將對于餐飲產(chǎn)品的檢驗和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下作出反饋。 Tastes and monitors thefood and beverage products served throughout the operation, provides feedbackwhere appropriate. 為了吸引和留住優(yōu)秀的人才，為員工打造無與倫比的體驗，深圳柏悅酒店將為你提供以下全面的福利方案。 薪資： 1.提供具有市場競爭力的薪酬 2.年度調(diào)薪 3.績效激勵/獎金 福利： 1.10天起帶薪年假，工作每滿一年增加多一天 2.每年全球凱悅酒店免費住房12晚 3.免費提供設(shè)施完備，拎包即可入住的員工宿舍 4.免費提供制服及洗滌 5.HyCare員工認可獎勵項目 職業(yè)發(fā)展： 1.全球凱悅旗下酒店調(diào)動機會 2.國內(nèi)/海外交流培訓(xùn)項目 3.凱悅在線學(xué)習(xí)平臺“My Learning” 4.凱悅職業(yè)發(fā)展進修項目、全方位的服務(wù)技能及領(lǐng)導(dǎo)力培訓(xùn)課程 身心健康： 1.豐富多彩的員工活動及節(jié)日福利 2.周期性組織運動俱樂部活動 3.免費使用專業(yè)心理健康軟件 4.自選補充健康福利保險計劃

崗位：餐廳經(jīng)理 職責(zé)： 全面負責(zé)餐飲部的經(jīng)營管理工作。 要求： 1.大專及以上學(xué)歷，酒店管理及旅游等專業(yè)優(yōu)先。 2.具有餐飲基礎(chǔ)服務(wù)經(jīng)歷和豐富的管理經(jīng)驗，星級酒店餐飲管理經(jīng)驗優(yōu)先。 3.具有較強的服務(wù)意識。 4.具有突發(fā)事件處理能力。 5.具有較強的團隊管理能力。 6.熟練的英語聽說書寫能力，粵語熟練優(yōu)先。 7.形象良好，吃苦耐勞，服從公司安排，有責(zé)任心等。

Job Duties (including but not limited to) 主要工作職責(zé)（包括但不限于以下內(nèi)容）： 1. Responsible for overall operation of Chinese areas of the F&B Division while maintaining quality standards and maximizing profitability. 負責(zé)餐飲部中餐部門的整體運營，同時保持質(zhì)量標(biāo)準并最大限度地提高盈利能力。 2. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. 全面了解并遵守所有部門政策、服務(wù)程序和標(biāo)準。 3. Participate in establishment of marketing and public relations plan for the respective areas. Support and assist with new concepts and promotions. 參與制定餐廳的營銷和公關(guān)關(guān)系計劃。支持和協(xié)助新概念和促銷活動。 4. Responsible for the results of the TrustYou, GoAudits, LQA & Forbes in the respective areas, ensures all standards, sequences and interaction are in line and that necessary changes to comply are implemented. 負責(zé)的TrustYou、Goaudit、LQA和Forbes在酒吧的評審結(jié)果，確保所有標(biāo)準、順序和互動都符合要求，并實施必要的更改以符合要求。 5. Monthly financial performance to be reviewed, action plans made accordingly. Responsible for the sales, revenues, costs achievement of the bars/ restaurants' established targets. 每月對財務(wù)業(yè)績進行審查，并制定相應(yīng)的行動計劃。負責(zé)餐廳銷售，收入，成本等的既定目標(biāo)。 6. Liaise with local and national brands, distributors and establish partnership/sponsorship which are in line with our reputation, services and needs. Results coming out of these collaborations must be beneficial for the F&B division and generate financial performance and/or market awareness. 與當(dāng)?shù)睾蛧H品牌、經(jīng)銷商聯(lián)絡(luò)，并建立符合我們聲譽、服務(wù)和需求的合作伙伴/贊助關(guān)系。這些合作的結(jié)果必須有利于餐飲部，并產(chǎn)生財務(wù)業(yè)績和/或市場知名度。 ? Requirements 任職資格： Thorough knowledge of first-class food and beverage operations. 貫徹一流的食品和飲品運營知識。 Thorough knowledge of imported and domestic wines, spirits, beverages, condiments, tools, technics. 對進口和國產(chǎn)葡萄酒、烈酒、飲料、調(diào)味品、工具和工藝有透徹的了解。 Ability to understand a financial statement and react to it; ability to establish annual objectives for the each outlets and each member of the team. 能夠理解財務(wù)報表并對其做出反應(yīng)；能夠為餐廳和每個團隊成員制定年度目標(biāo)。 College degree, preferable in hotel and restaurant management. 大專及以上學(xué)歷，酒店和餐飲管理專業(yè)優(yōu)先。 Excellent motivational and organization skills. 優(yōu)秀的激勵和組織能力。 Strong interpersonal skills and attention to detail. 較強的人際交往能力和對細節(jié)的關(guān)注。 Excellent reading, writing and oral proficiency in the English language. 優(yōu)秀的中英文書寫和口頭溝通能力。 ? Experiences 經(jīng)驗要求： Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property. 至少5年豪華酒店或超豪華酒店的類似工作經(jīng)驗。

崗位職責(zé)： 1. 負責(zé)餐廳員工考勤及培訓(xùn)工作； 2. 負責(zé)餐廳各個地方的衛(wèi)生檢查工作，確保餐飲衛(wèi)生與服務(wù)質(zhì)量； 3. 根據(jù)指標(biāo)協(xié)助餐廳經(jīng)理完成餐廳經(jīng)營及銷售活動； 4. 協(xié)助餐廳經(jīng)理及廚房制定菜品菜單及定價。 崗位要求： 1. 兩年以上餐廳副經(jīng)理相關(guān)工作經(jīng)驗，熟悉餐廳經(jīng)營運作； 2. 熟練英文，會廣東話優(yōu)先考慮； 3. 優(yōu)秀的溝通能力與管理能力。

崗位職責(zé)： 1. 負責(zé)餐廳員工考勤及培訓(xùn)工作； 2. 負責(zé)餐廳各個地方的衛(wèi)生檢查工作，確保餐飲衛(wèi)生與服務(wù)質(zhì)量； 3. 根據(jù)指標(biāo)協(xié)助餐廳經(jīng)理完成餐廳經(jīng)營及銷售活動； 4. 協(xié)助餐廳經(jīng)理及廚房制定菜品菜單及定價。 崗位要求： 1. 兩年以上餐廳副經(jīng)理相關(guān)工作經(jīng)驗，熟悉餐廳經(jīng)營運作； 2. 熟練英文，會廣東話優(yōu)先考慮； 3. 優(yōu)秀的溝通能力與管理能力。

Ensures smooth and efficient operations ofF&B service. Ensures that service in bars, restaurants,and private dining are all carried out according to the standards Monitors hygiene in work practices bothservice and production. Regularly checks all areas for maintenancerequirements and follow up. Ensures that all machines and equipment areworking. Work closely with the Director of Food &Beverage, Executive Chef and Sous Chef to design an effective menu and winelist while ensuring excellent product quality at a fair price. Assists in the department budget development.Monitors food, beverages, and labor budgets. Monitors hygiene in work practices bothservice and production. Regularly checks all areas for maintenancerequirements and follow up. Ensures that all machines and equipment areworking. Hires, trains, disciplines, manages, andschedules colleagues under Food & Beverage. Conducts training and refresher course forall F&B colleagues. Comply with Work Rules and Standards ofConduct. Work harmoniously and professionally withco-workers and supervisors.

§?定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導(dǎo)。 Conductsregular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary. §?禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。 Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily. §?經(jīng)常親自證實餐廳客人得到的是最好的服務(wù)。 Personallyand frequently verifies that guests in the Outlet are receiving the bestpossible service. §?在餐廳區(qū)域花時間巡視（高峰時段）以確保員工很好地管理餐廳區(qū)域并使各項工作達到最佳滿意度。 Spendstime in the Outlet (during peak periods) to ensure that the Outlet is managedwell by the respective associates and functions to the fullest expectations. §?達到月度和年度個人目標(biāo)和餐廳營業(yè)收入。 Achievesthe monthly and annual personal target and the outlet’s revenue. §? 與部門成員一起準備年度市場計劃，作為完成餐飲部年度市場計劃的依據(jù)。 Prepareswith the Outlet team, a yearly marketing plan which is the basis of the Foodand Beverage Annual Marketing Plan. 為了吸引和留住優(yōu)秀的人才，為員工打造無與倫比的體驗，深圳柏悅酒店將為你提供以下全面的福利方案。 薪資： 1.提供具有市場競爭力的薪酬 2.年度調(diào)薪 3.績效激勵/獎金 福利： 1.10天起帶薪年假，工作每滿一年增加多一天 2.每年全球凱悅酒店免費住房12晚 3.免費提供設(shè)施完備，拎包即可入住的員工宿舍 4.免費提供制服及洗滌 5.HyCare員工認可獎勵項目 職業(yè)發(fā)展： 1.全球凱悅旗下酒店調(diào)動機會 2.國內(nèi)/海外交流培訓(xùn)項目 3.凱悅在線學(xué)習(xí)平臺“My Learning” 4.凱悅職業(yè)發(fā)展進修項目、全方位的服務(wù)技能及領(lǐng)導(dǎo)力培訓(xùn)課程 身心健康： 1.豐富多彩的員工活動及節(jié)日福利 2.周期性組織運動俱樂部活動 3.免費使用專業(yè)心理健康軟件 4.自選補充健康福利保險計劃

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or another related field is desirable Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge

Job Summary 職位簡述 To execute and to assist the F&B Division in managingtrainings and development function of the department ensuring that all，service and performance targets are achieved. 執(zhí)行并協(xié)助餐飲部管理部門的培訓(xùn)和發(fā)展職能，確保所有服務(wù)和績效目標(biāo)得以實現(xiàn)。? Key Duties and Responsibilities 主要義務(wù)和職責(zé) §Identifies departmental training needs and coordinate improvementplans with departmental trainers 確定各部門的培訓(xùn)需求與部門培訓(xùn)師協(xié)調(diào)改進計劃。 §To facilitate customer service, supervisory and skills trainingworkshops 方便客戶服務(wù)，管理和技能培訓(xùn)的學(xué)習(xí)。 §Attend daily Food & Beverage operations meeting and share necessaryinformation of training and development of colleagues 參加日常會議室的操作和分享同事的培訓(xùn)和發(fā)展必要的信息 §Monitor and ensure that departmental trainings are conductedconsistently. 監(jiān)控并確保部門進行持續(xù)培訓(xùn)。 §Manage and assist cross training initiatives within Food &Beverage 在餐飲部管理和協(xié)助交叉培訓(xùn)計劃 §Assist and prepare training plans for Internship, managementtrainees and new joiners program within Food & Beverage Division 協(xié)助并準備管理培訓(xùn)及新員工的培訓(xùn)計劃 §Manage and facilitate departmental trainings for the Food &Beverage Division 管理和協(xié)助餐飲部的部門培訓(xùn) § Facilitate delivery of training programs as required by Learning andDevelopment of Atlantis Sanya 由三亞亞特蘭蒂斯學(xué)習(xí)和發(fā)展部來促進培訓(xùn)項目。 § Ensures and monitor that monthly on the job trainings are in placed ineach area of the Food & Beverage Division. 保證和監(jiān)控，按部門的要求每月對崗位培訓(xùn)分區(qū)。 § Assigns and nominate management colleagues for off the job trainings asper requirement of Atlantis Sanya 根據(jù)三亞亞特蘭蒂斯的要求，指定管理人員進行工作培訓(xùn) § Ensure departmental training targets are monitored and achieved aligningwith resort training targets 確保部門培訓(xùn)目標(biāo)得到監(jiān)控，并達到與度假培訓(xùn)目標(biāo)相一致的水平? § Coordinatewith Learning & Development to ensure consistency of trainings in the Food& Beverage Division of Atlantis Sanya 與學(xué)習(xí)與發(fā)展協(xié)調(diào)，確保亞特蘭蒂斯酒店餐飲部培訓(xùn)的一致性 § Utilize all development plans from Individual Performance Appraisalsthat individual team members’ requirements are achieved and that individual anddepartmental goals are followed through. 利用個人績效評估的所有發(fā)展計劃，個別團隊成員的需求達到了，個人和部門的目標(biāo)同時實現(xiàn)。 § Conducts audit and assessment to individual team members related totraining needs and analysis. Assessments must follow LQA/IFH Mystery Shopperstandards 進行審計和評估團隊成員個人相關(guān)的培訓(xùn)需求分析。評估必須遵循 LQA/神秘顧客的標(biāo)準. § Conduct andfacilitate internal colleagues surveys for Food & Beverage Division allyear round to ensure it aligns with annual ‘CES’ 對公司內(nèi)部餐飲部員工進行全年的調(diào)查，以確保其與每年的“CES”保持一致 § Ensures that all employees are fully conversant and product knowledge isup to date with the hotels facilities and services. 確保所有員工完全熟悉產(chǎn)品知識是最新的酒店設(shè)施和服務(wù)。 § Conduct a monthly product knowledge tests to maintain colleagues productknowledge levels 每月給同事進行產(chǎn)品知識測試。 § Assist Departmental Trainers in their development and monitors theeffectiveness of their trainings 協(xié)助部門培訓(xùn)師發(fā)展并監(jiān)督他們的培訓(xùn)效果 § Assist,Formulate and Implements Quality Core Processes within Food & Beverage suchas formulating necessary Standards and Procedure required by the business. 協(xié)助、制定和實施內(nèi)部的質(zhì)量核心流程，如制定業(yè)務(wù)所需的標(biāo)準和程序。 § Ensures and verifies that guests are receiving the best possible serviceavailable within the Front of House Operations that employees projectprofessionalism and are well trained and provide friendly and efficientservice, maintaining an atmosphere of tranquility. 確保并確認客人正在接受最有效的服務(wù)，在他們的工作前，員工們都是專業(yè)的，受過良好的培訓(xùn)，提供友好和高效的服務(wù)，保持一種安靜的氛圍 § Verifies constantlythat the physical product in all aspects is consistent with the hotelstandards. 不斷地驗證所有方面的產(chǎn)品是否符合酒店的標(biāo)準。 § Ensures that all policies and procedure in regards to staff appearance,hygiene and sanitation are enforced. 確保所有有關(guān)人員外表、衛(wèi)生和環(huán)境衛(wèi)生的政策和程序都得到執(zhí)行 § Handles Food& Beverage Operational issues whenever required, including Resort &Avenue outlets, ensuring guest satisfaction at all time. 在需要的時候處理餐飲部運營問題，包括酒店主樓及美食大道的所有餐飲點，確?？腿说臐M意

Responsibilities 工作職責(zé)： 1. Determines operational policies and standards on all Food & Beverage matters of hotel level. ?制定與餐飲相關(guān)的制度和標(biāo)準。 2. Establishes standards of food & beverage sales, trends and inventories. ??建立標(biāo)準的餐飲銷售，趨勢和目錄。 3. Recommends changes or innovations in policies, procedures and equipment. ? 不斷的改進制度，程序和設(shè)備。 4. Ensures that goals are achieved as outlined in the profit budget. ? 確保可以達到預(yù)算目標(biāo)。 5. Ensures that the maximum departmental profit achieved. ? 確?？梢宰畲笙薅忍岣卟块T利潤。 6. Ensures top quality food and service to have complete guests’ satisfaction. ? 確保優(yōu)質(zhì)食品和服務(wù)使客人滿意。 7. Prevents description of the department by overseeing all supplies and service. ? 對供給和服務(wù)做出提前監(jiān)督。 Job Specs 職位要求 1. Education Background: University Degree or Diploma Holder. Technical course in F&B management. 學(xué)歷：大學(xué)畢業(yè) 餐飲管理課程 2. Experience: At least?5 years working experience in a similar position in 5 star hotel. 工作經(jīng)驗：至少5年以上五星酒店相關(guān)工作崗位經(jīng)驗。 3. Skills: Very good English skills (written & verbal) Computer operation and familiarity with some software packages, including Spreadsheet programs. 相關(guān)技能：精湛的英語口語及書寫能力,精通計算機程序，熟知軟件及電子表格系統(tǒng)

工作職責(zé)： 1.負責(zé)酒店餐飲的日常經(jīng)營和管理。 2.研究分析市場狀況，了解客人的飲食需求，根據(jù)酒店客人的飲食結(jié)構(gòu)和生活習(xí)慣，確定酒店餐飲工作經(jīng)營和管理目標(biāo)。 3.根據(jù)酒店總體的預(yù)算要求，分析各月、年度的餐飲市場狀況，指導(dǎo)和審定餐飲部門的月、季、年度預(yù)算指標(biāo)。 4.配合餐飲總監(jiān)參與和指導(dǎo)餐飲部，定期研究、制定食品推廣計劃和餐飲部推廣計劃，審定各種時令和特價菜單。 5.制訂服務(wù)標(biāo)準和操作規(guī)程，檢查管理人員的工作和餐廳的服務(wù)態(tài)度，服務(wù)規(guī)程、出品部門的食品（飲品）質(zhì)量及各項規(guī)章制度的執(zhí)行情況，發(fā)現(xiàn)問題及時糾正和處理。 6、定期檢查所屬部門的各項經(jīng)營情況，會同財務(wù)部對所屬部門的各項成本預(yù)算進行審定，有效地監(jiān)督和控制成本，保證所屬部門的綜合毛利。 7、激勵、培訓(xùn)本部門的員工。 崗位要求： 1.大專及以上學(xué)歷，具有2年及以上星級酒店工作經(jīng)驗。 2.具有豐富的餐飲管理經(jīng)驗，良好的客戶關(guān)系，語言、文字表達能力強。 3.有奢華酒店餐飲工作經(jīng)歷者優(yōu)先考慮。 4.熟悉星級酒店運營標(biāo)準和流程。

人才儲備

任職要求： 1、 本科以上學(xué)歷，年齡28-37歲，身高1.63m以上，形象氣質(zhì)佳； 2、 具有星級酒店、高級餐廳、私人會所5年以上同崗位工作經(jīng)驗； 3、熟練掌握與運用餐飲服務(wù)與管理方面的知識與技能，對客人需求具有較強判斷力、有強烈的創(chuàng)新精神； 4、 能夠根據(jù)市場變化和客人需求，及時調(diào)整餐飲經(jīng)驗策略； 5、 具有獨立編制及執(zhí)行部門預(yù)算，餐飲管理制度的能力，并且很好的執(zhí)行； 6、 有較高的處理餐廳突發(fā)事件的應(yīng)變能力及對客溝通能力，并且很好的執(zhí)行； 7、要求有成功、被認可的成績，且具備良好的合作能力 8、 熱愛海洋生活方式，熱愛服務(wù)行業(yè)，有強烈的事業(yè)心和責(zé)任心；

Scope of Position The Assistant Restaurant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責(zé)范圍 餐廳副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務(wù)的相關(guān)方面。他/她需保證公司標(biāo)準的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標(biāo)。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當(dāng)?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹慎，有組織的方式下工作 具有深厚的食品和準備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務(wù) 必須特別關(guān)注細節(jié)和擁有廣泛的服務(wù)知識 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應(yīng)用知識 有能力辨認客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先 需要全球認可的餐飲證書 酒店本科畢業(yè)或者其他相關(guān)領(lǐng)域

崗位職責(zé)： 1、負責(zé)完成部門營業(yè)目標(biāo)、以及團隊市場的銷售目標(biāo)。 2、負責(zé)持續(xù)的開發(fā)、拓展周邊板塊，并不斷發(fā)展新的客戶群體。 3、定期拜訪客戶，并與客戶保持密切聯(lián)系，掌握客戶的需求和客源情況，為客戶處理用房，娛樂用餐、會議等事宜。 4、及時與其他運營部門溝通，確?？蛻舻念A(yù)訂順利達成。 5、陪同來訪客戶參觀本酒設(shè)備設(shè)施。 崗位要求： 1、?大專以上學(xué)歷。有2年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 2、 掌握一定的市場營銷知識和技能，熟悉了解酒店的產(chǎn)品知識和服務(wù)配套。 3、 有較強的團隊協(xié)調(diào)、推銷和交際溝通能力及書面、口頭表達能力。 4、 有市場銷售部、餐飲部、運營部門的工作經(jīng)驗。 5、 身體健康，精力充沛，儀表端莊，反應(yīng)靈活。

1、協(xié)助總經(jīng)理不斷改進完善工作標(biāo)準和服務(wù)程序，并督導(dǎo)實施。 2、負責(zé)餐飲部門工作人員調(diào)配、班次安排和員工的考勤、考核，保證在規(guī)定的營業(yè)時間內(nèi)，各服務(wù)點上都有崗、有人、有服務(wù)。 3、按照酒店服務(wù)規(guī)程和質(zhì)量要求，負責(zé)餐飲部的管理工作，并與廚房、吧臺保持密切聯(lián)系，協(xié)調(diào)工作。 4、掌握市場信息，了解客情和客人需求變化，做好業(yè)務(wù)資料的收集和積累工作，并及時反饋給廚房、吧臺及總經(jīng)理。 5、負責(zé)餐廳費用控制和財產(chǎn)、設(shè)備和物料用品管理，做好物料用品的領(lǐng)用、保管及耗損賬目。 6、保持餐廳設(shè)備、設(shè)施整潔、完好、有效，及時保修和提出更新添置意見。 7、負責(zé)處理客人對餐廳服務(wù)工作的意見、建議和投訴，認真改進工作。 8、堅持讓客人完全滿意的服務(wù)宗旨，加強餐廳服務(wù)現(xiàn)場管理，檢查和督導(dǎo)餐廳員工嚴格按照服務(wù)規(guī)程，做好餐前準備，餐間服務(wù)和餐后結(jié)束工作并抓好員工的崗位業(yè)務(wù)培訓(xùn)。 9、召開班前、后會，分配任務(wù)，總結(jié)經(jīng)驗。 有相關(guān)籌備工作經(jīng)驗者優(yōu)先考慮?。。?！

崗位職責(zé) 1、全面負責(zé)餐飲銷售推銷，預(yù)訂等工作。 2、制定餐飲銷售的市場推銷計劃，建立并完善餐飲銷售部工作程序和標(biāo)準，制定餐飲銷售部規(guī)章。 3、建立改善餐飲銷售日記，客戶合同存檔，餐飲銷售訂單和預(yù)報單的存檔記錄，使之成為有效的工作程序和管理手段。 4、與餐飲總監(jiān)和行政總廚溝通協(xié)調(diào)，共同議定宴會菜單及價格。 5、定期對下屬進行績效評估，按獎懲制度實施獎懲，并加強對員工的培訓(xùn)工作，提高員工素質(zhì)。 崗位要求 1、具有酒店餐飲銷售崗位經(jīng)驗，特別是包廂銷售，能結(jié)合行業(yè)特點開展整體市場營銷工作，有一定的客戶積累，團隊合作精神。 2、對餐飲銷售的組織及執(zhí)行有豐富的經(jīng)驗。 3、具有較強的管理能力，判斷和決策能力，人際溝通協(xié)調(diào)能力，計劃與執(zhí)行能力。

Scope of Position The Lounge Supervisor will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guest orders.? The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. Requirements Have a minimum of 2 years experience in a luxury establishment Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have ?the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Have mathematical skills, computer software aptitude and some hotel operation knowledge ? 職責(zé)范圍 大堂酒吧主管需要在所有客人點單上，通過正確和及時的記錄和服務(wù)確?？腿说淖罡邼M意度。在職者必須能夠滿足客人的需求并讓他們知曉，以管理團隊設(shè)立的服務(wù)標(biāo)準為基準，提供給客人一份難忘的經(jīng)歷 職位要求 至少有2年奢華酒店經(jīng)驗 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力和一些酒店的運行知識

工作職責(zé)： 1、負責(zé)樓面全面的安全生產(chǎn)，包括人身、消防、食品、財產(chǎn)等方面的安全。 2、負責(zé)各項經(jīng)營指標(biāo)的達成。 3、了解廚房出品，協(xié)調(diào)各部門工作，督導(dǎo)服務(wù)質(zhì)量。 4、全面負責(zé)樓面日常營運工作。 5、保證工作團隊的成員的穩(wěn)定性。 6、完成對下屬的培訓(xùn)任務(wù)。 7、征詢客人建議或意見，處理客人投訴及突發(fā)事件，與顧客建立良好的關(guān)系。 8、保證通過各項業(yè)務(wù)檢查，積極對承擔(dān)上司交辦的各項工作。 崗位要求： 1.熱愛服務(wù)行業(yè)，有較強的事業(yè)心和責(zé)任感。???????? 2.掌握一定的菜肴、食品、酒水、烹飪等方面的知識 。 3.具有熟練的餐飲服務(wù)技能和技巧。 4.身體健康、儀表端莊。

崗位職責(zé) 1.調(diào)查和了解市場情況，掌握酒店和餐廳經(jīng)營情況；制定短期經(jīng)營目標(biāo)和經(jīng)營計劃；安排下屬班次，合理分工 2.保持并開發(fā)客戶資源關(guān)系 3.參加餐飲部例會，并于開餐前召開班前會布置任務(wù)，完成上傳下達工作 4.檢查并督導(dǎo)食品質(zhì)量、服務(wù)質(zhì)量、員工紀律及規(guī)章制度的落實 5.組織協(xié)調(diào)餐廳內(nèi)部關(guān)系及餐廳與其他相關(guān)部門的聯(lián)系 6.審核餐廳的營業(yè)收支情況，填寫營業(yè)報告 7.定期對下屬進行績效評估，提出員工獎懲方案，并組織對本餐廳人員培訓(xùn) 8.完成上級特別指派的任務(wù) 崗位要求 1.有強烈的事業(yè)心和責(zé)任感，有高尚的職業(yè)道德 2.儀表端莊大方 3.大專以上學(xué)歷，具有餐飲管理，市場營銷學(xué)等方面知識 4.3年以上餐廳管理經(jīng)驗，掌握餐廳服務(wù)的標(biāo)準和要求 5.善于評估、培訓(xùn)及激勵員工工作 所有廣州柏悅酒店的職位用以下應(yīng)聘方式：  請將個人簡歷及一寸彩色照片電郵至： guaph-careers@hyatt.com 請在簡歷中注明應(yīng)征部門與職位，并請清晰完整地寫出你正確的電子郵件地址及聯(lián)系電話。所有人選簡歷均會存入集團人才庫，恕不退還 同時您可以登陸凱悅酒店集團招聘網(wǎng)站查看更多工作機會： http://www.hyatt.jobs/

崗位職責(zé)： ? 與酒店市場營銷部密切合作，確保每個餐廳都有機會去創(chuàng)造新的商業(yè)機會和客戶 ? 建立和加強與現(xiàn)有客戶和新客戶的關(guān)系以增加未來的預(yù)訂。責(zé)任包括酒店促銷，電話銷售，在餐廳服務(wù)高峰時刻確保積極與客人溝通，以增加客人的情感投入和關(guān)系。 ? 增強與當(dāng)?shù)厣鐓^(qū)的關(guān)系，以加強和擴大客戶群，以增加團隊/餐飲活動銷售機會。 ? 進行日常的銷售活動，實現(xiàn)部門目標(biāo) ? 通過和市場營銷部/公共關(guān)系部門緊密合作提高住店客人使用酒店餐飲設(shè)施并建立相應(yīng)促銷活動。 崗位要求： ? 英語書面語流利，口語可以交流 ? 適應(yīng)性 - 在壓力下保持杰出工作表現(xiàn)水平，不管是在經(jīng)歷的變化時，還是在工作場所中遇到的挑戰(zhàn)。 ? 良好的人際交往能力，能夠與各級員工進行溝通 ? 能夠在團隊中有效工作并做出貢獻

Duties and Supporting Responsibilities Administration ·???????? Must have good food and beverage knowledge ·???????? Start and finish shifts at the correct time ·???????? Must be able to set up tables for all meal periods ·???????? Must be able to set up service stations ·???????? Must be familiar with all billing procedures ·???????? Must be capable of handling all relevant equipment ·???????? Attend daily meetings ·???????? Attend all mandatory training sessions arranged by MO ·???????? Monitor and supervise small VIP/private dining functions that are not handled by banqueting ·???????? Ensure correct quality, presentation and delivery of all dishes and drinks ·???????? Perform all administrative tasks designated to him/her by management ? Requirements Mandatory ? Have a minimum of 2 years experience in a luxury establishment? ? Have a keen interest in food and the culinary ambitions of the establishment. ? Willing to work a flexible schedule and holidays.? ? Work in a safe, prudent and organized manner ? Have an in-depth knowledge of food and preparation? ? Have a good knowledge of wine and beverages ? Be able to relate to all levels of guests and management ? Have the ability to handle multiple tasks at one time ? Have excellent communication and organization skills? ? Be able to consistently delight and satisfy our guest? ? Have the ability to handle guest requests in a detailed manner? ? Reading, writing and oral proficiency in the English and local language ? Professional appearance and demeanor at all times ? Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge ? Be aware and adhere to key MOHG competencies: o Delighting our Clients o Working together as Colleagues o Promoting a Climate of Enthusiasm o Being the Best o Delivering Shareholder Value o Playing by the rules o Acting with responsibility Desirable ? Actively looking to be ‘Best in class’ ? Actively looking to use the career development within MOHG ? Desire to understand and research competition ? Committed to improvement and knowledge of hospitality outside work. ? Multi-lingual ? Knowledge of specific hospitality industry applications is desirable 工作職責(zé) ? 部門管理 ·???????? 必須有良好的餐飲知識 ·???????? 準時開始和完成輪班 ·???????? 必須能夠為任何用餐搭臺 ·???????? 必須能夠搭服務(wù)臺 ·???????? 必須熟悉所有賬單程序 ·???????? 必須能夠控制相關(guān)設(shè)備 ·???????? 參加每日會議 ·???????? 參加所有文華組織的培訓(xùn)課程 ·???????? 不由宴會廳處理，在小型重要客人/私密性客人用餐時提供服務(wù) ·???????? 確保高質(zhì)量，正確的出品和傳送所有食品和飲料 ·???????? 完成所有管理層指派的任何行政任務(wù) 職位要求 必須具備 ? 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 ? 對食品和烹飪有著濃厚的興趣 ? 愿意在彈性時間和假期期間工作? ? 必須在安全，謹慎，有組織的方式下工作 ? 對食物和準備方面有深厚的知識 ? 對酒水飲料有深刻了解 ? 有能力使所有層次的客人和管理層相處融洽 ? 有能力在同一時間處理多種任務(wù) ? 有良好的溝通和組織能力技巧 ? 能夠讓我們的客人感到一貫的喜悅滿意 ? 有能力細心的處理客人的要求 ? 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 ? 在任何時候保持職業(yè)精神和風(fēng)度 ? 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 ? 知曉并堅持上海浦東文華能力的關(guān)鍵點： o 使客人感到滿意 o 如同員工一樣一起工作 o 促進氣候的熱情 o 做到最好 o 傳遞股東價值 o 在規(guī)則下做事 o 做到有責(zé)任心 可以具備 ? 積極成為“行業(yè)中的最好” ? 積極在上海文華東方酒店里有職業(yè)發(fā)展 ? 渴望理解和研究競爭 ? 堅持改進和工作外知識的獲取 ? 多語種 ? 具有特定酒店行業(yè)知識應(yīng)聘者為先

Major Responsibilities 主要職責(zé)： Conduct training following the weekly training plan to increase level of service efficiencies. 根據(jù)培訓(xùn)計劃負責(zé)每周的員工培訓(xùn)以提高員工的服務(wù)效率水平。 Ensure quality service of food and beverage provided to the guest and to meet guest’s expectation. Check on guest satisfaction whenever a special request was arranged. 確保提供高質(zhì)量的餐飲服務(wù)以滿足客人的期望，確保滿足客人在任何時期提出的特殊要求。 Aware of all in house VIP, to ensure that all of their special F&B needs and request are delivered and fulfilled in the course of their stay. 清楚飯店所有的VIP貴賓確保滿足他們在飯店期間的特殊的餐飲要求。 Periodically check hygiene situation for restaurant territory. 定期檢查與監(jiān)督部門所轄區(qū)域的衛(wèi)生工作。 ? Job Specification職位要求: 2 years hotel work experience (desirable). 最好具備2年以上的工作經(jīng)驗。 Good communication skill. 良好的溝通技巧。 Diploma/Bachelor degree in Hospitality Management or its equivalent relevant management experience. 酒店管理專業(yè)的學(xué)位證書 或水平相當(dāng)?shù)南嚓P(guān)管理經(jīng)驗。

工作職責(zé)： 1、主持部門工作，直接向總經(jīng)理負責(zé)。 2、深入檢查，督導(dǎo)實施部門各項成本控制工作并對結(jié)果負責(zé)。 3、制定員工業(yè)務(wù)技能培訓(xùn)計劃，實施在崗技能培訓(xùn)、考核。 4、對部門的服務(wù)質(zhì)量、賓客滿意度負責(zé)。及時處理客人投訴。積極組織討論服務(wù)標(biāo)準提升、產(chǎn)品優(yōu)化和創(chuàng)新措施。 5、組織安排并參與VIP及大型團隊接待工作，確保服務(wù)質(zhì)量。 任職條件： 1、女性，大專以上或同等學(xué)歷。 2、連續(xù)兩年以上同規(guī)模同崗位工作經(jīng)驗。 3、有籌備工作經(jīng)驗優(yōu)先。 薪資面議