Job Summary?
職位簡(jiǎn)述?
To oversee the reception desk and bell services, monitor that all guests' arrival, departure and in-house follow resort standards enhance guest's satisfaction.
按照度假村的標(biāo)準(zhǔn)監(jiān)督前臺(tái)接待和行李服務(wù)，確?？腿巳胱『碗x店能夠獲得符合度假村標(biāo)準(zhǔn)的服務(wù)，提高客人滿意度。
Key Duties and Responsibilities?
主要義務(wù)和職責(zé)
Ensure the reception and bell team work with a sales focused attitude and are aware of sales opportunities within the resort
which will assist with the maximization of revenue.?
確保前臺(tái)接待用專注的態(tài)度接待客人，并了解酒店內(nèi)的所有增銷機(jī)會(huì)，這將有助于實(shí)現(xiàn)收入最大化。?
Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.?
確保團(tuán)隊(duì)成員以高效、熱情、專業(yè)的方式和客人溝通和提高協(xié)助。?
Carry out briefings and on the job training and review with focus on guest satisfaction.?
進(jìn)行例會(huì)和崗位培訓(xùn)，審查的關(guān)注客人滿意度。??
Oversee day to day operations ensuring resort standards are adhered to and maintained by all team members.?
監(jiān)督日常運(yùn)營(yíng)，確保所有團(tuán)隊(duì)成員遵守和維護(hù)度假村標(biāo)準(zhǔn)。?
Adhere to resort credit policies to ensure all expected revenues are secured.?
堅(jiān)持酒店信貸政策，確保實(shí)現(xiàn)所有預(yù)期收益。?
Ensure all team members are aware of all room revenue targets and are kept informed of performance results.?
確保所有團(tuán)隊(duì)成員都知道所有的客房收入目標(biāo)，并保持對(duì)業(yè)績(jī)結(jié)果的了解。?
Ensure all non-guaranteed reservations are released at the appointed time.?
確保所有非擔(dān)保預(yù)訂在指定時(shí)間內(nèi)被取消。??
Ensure a consistently high standard of presentation is maintained for both the department and the team members.?
確保部門成員維持一致的高標(biāo)準(zhǔn)。?
Ensure that all room allocation is done in timely manner.?
確保所有房間的分配都及時(shí)完成。?
Review VIP arrival& Special events.?
查閱貴賓抵達(dá)和特殊度假村活動(dòng)。?
Liaise with housekeeping department for the daily arrival and departure preparation.?
與客房部保持溝通，為日常的到店和離店準(zhǔn)備。?
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.?
積極回顧的意見(jiàn)和反饋，團(tuán)隊(duì)成員溝通，并實(shí)施措施以提高客人的滿意度。
Maintain and oversee accuracy of guest profiles and remarks.?
維護(hù)和監(jiān)督客人資料的準(zhǔn)確性。??
Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.?
根據(jù)三亞有關(guān)部門的要求，現(xiàn)場(chǎng)檢查護(hù)照的掃描，以確保其準(zhǔn)確性。?
Ensure all daily system closing procedures and reports are being completed as per resort standards.?
確保所有的日常系統(tǒng)關(guān)閉程序和報(bào)告都按酒店標(biāo)準(zhǔn)完成。?
Review the measurements related to customer satisfaction.?
檢查客戶滿意度相關(guān)的數(shù)據(jù)。?
Handle guest complaint.?
處理客人投訴。
