KEY RESULT AREAS 關(guān)鍵領(lǐng)域
1.To handle all incoming requests, log them and ensure that the request is acted on.
處理所有的請(qǐng)求,登記并確保按要求完成。
2.To liaise with engineering on guest maintenance requests.
根據(jù)客人維修要求與工程部聯(lián)系。
3.To liaise with Resort Host Services regarding guest requests and update them on the status.
根據(jù)客人要求與前臺(tái)聯(lián)系,并更新房態(tài)。
4.To ensure effective intra- departmental communication by operating the Housekeeping paging system.
通過(guò)操作客房部的系統(tǒng),確保部門(mén)之間的互動(dòng)交流。
5.To control and monitor all Housekeeping supplies, Minibar, and assist in inventory procedures. Ensure adequate supply of guest supplies.
控制和管理所有客房部用品,迷你吧和協(xié)助盤(pán)點(diǎn)程序,確保對(duì)客用品庫(kù)充足。
PERSONAL SPECIFICATION 職位要求
1.Complete additional duties as directed by supervisors.
完成主管安排的其它工作。
2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
為酒店的整體提高,給主管提供合理的建議和推薦。
3.Is fully conversant with all health and safety, fire and emergency procedures.
充分了解健康,安全和緊急事件的程序。
4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel.
在任何時(shí)候都要禮貌而專(zhuān)業(yè)的維持酒店形象。
5.Attend meetings and training as required by supervisors.
參加主管要求的會(huì)議和培訓(xùn)。