工作職責：operating duty:遵守酒店的工作政策及程序Comply with the hotel's work policies and procedures遵守裸心谷度假村的規(guī)范以及員工手冊中的條款Comply with the specifications of naked heart Valley Resort and the terms in the employee manual監(jiān)督檢查員工的服務(wù)質(zhì)量及態(tài)度，及時匯報Supervise and inspect the service quality and attitude of employees, and report in time制定培訓(xùn)計劃，提高員工素質(zhì)Formulate training plan and improve the quality of employees制定下屬排班表，提高效率Make shift schedule for subordinates to improve efficiency觀察考核員工，定期提交評估表Observe and assess employees and submit evaluation forms regularly協(xié)助經(jīng)理完成每年的固定資產(chǎn)，工程等事項的展開Assist the manager to complete the annual fixed assets, engineering and other matters積極參加度假村的活動或培訓(xùn)，起到帶頭作用Actively participate in the activities or training of the resort and play a leading role傳達度假村的精神，并認真落實Convey the spirit of the resort and implement it carefully協(xié)助經(jīng)理完成每年的固定資產(chǎn)，工程等事項的展開Assist the manager to complete the annual fixed assets, engineering and other matters時刻關(guān)注部門運營，發(fā)現(xiàn)問題，提出問題，匯報問題并解決問題Always pay attention to department operation, find problems, raise problems, report problems and solve problems盡量可以獨立處理投訴事件的能力Try to be able to handle complaints independently收集客人意見，提出改進方案，提供更優(yōu)質(zhì)化的服務(wù)Collect guests' opinions, put forward improvement plans and provide better services