PositionOverview 崗位概覽
Maximize rooms sales and Resort revenueinassociation with Sales and Marketing through Inventory Control and otherrevenuegenerating departments to meet or exceed the budgeted segment roomrevenue andoccupancy for the Resort while delivering customer service in linewith Capellabrand standards; maximize the team productivity through the use ofmultipleskill e.g. telephone communication skill and Reservation System andschedulingto meet the financial goals of the business as well as theexpectations ofResidents. Maximize sales opportunities and grow business sharefrom domestic,national and international leisure business by cross selling forCapella.
通過(guò)與市場(chǎng)銷(xiāo)售部以及其他創(chuàng)收部門(mén)的合作將客房銷(xiāo)售和酒店收益最大化，使其達(dá)到并超過(guò)預(yù)期，同時(shí)向客人提供符合嘉佩樂(lè)的品牌標(biāo)準(zhǔn)的服務(wù)；通過(guò)多種工作技能使團(tuán)隊(duì)產(chǎn)量最大化，例如：電話溝通技巧，預(yù)訂系統(tǒng)，從而滿足業(yè)務(wù)和財(cái)務(wù)目標(biāo)。通過(guò)交叉銷(xiāo)售嘉佩樂(lè)的所有酒店增加銷(xiāo)售機(jī)會(huì)，并擴(kuò)張國(guó)內(nèi)和國(guó)際的市場(chǎng)份額。
TheRole 崗位職責(zé)：
1.Administerthe loading of all new rates into the relevant reservation systems, includingtesting and deployment.??????????????????????????????????????????????????????????????????????
將所有新價(jià)格輸入相關(guān)預(yù)訂系統(tǒng)，包括測(cè)試和實(shí)施。
2.Leveragethe communication with Rooms on checking room-type availability to maximizerooms sales, yield and average room rate through upselling and other inventoryand rate management initiatives.??????????????????????????????????????????????????????????????????????????????
與房務(wù)部溝通并檢查可售房型，從而將客房銷(xiāo)量最大化，并通過(guò)增銷(xiāo)平衡和管控房?jī)r(jià)。
3.Reinforcethe processing of individual and group reservations, rooming lists, waitlistsand other reservations according to the Resort Policies and Procedures.?????????????????????????????
根據(jù)酒店政策和操作程序處理散客預(yù)訂、團(tuán)隊(duì)預(yù)訂、分房表、等待清單以及其他預(yù)訂。
4.Ensurethe proper handling of all overbooking situations and waitlisted business,working closely with the relevant departments.???????????????????????????????????????????????????
確保正確處理超售和等待業(yè)務(wù)的情況，并和相關(guān)部門(mén)緊密合作。
5.Manageand enhance detailed knowledge of Opera System; ensure database ifprofessionally managed and kept up to date.??????????????????????????????????????? ?????????????????????
管理并加強(qiáng)對(duì)Opera系統(tǒng)的了解；確保能夠?qū)I(yè)地管理并及時(shí)更新數(shù)據(jù)庫(kù)。
6.Ensurethe Resort, company and local rules, policies and regulations are adhered to,including credit and payment policies.????????????????????????????????????????????????????????????
確保酒店和公司根據(jù)當(dāng)?shù)氐恼邨l例開(kāi)展業(yè)務(wù)，包括信貸和付款政策。
7.Manageall proposal and contract process from initial enquiry, quotation, negotiationtill contract stage for all group business markets; manage all inquiries withan immediate acknowledgement and followed by turnaround for proposals andquotes within 24 hours.????????????????????????????
管理所有團(tuán)隊(duì)業(yè)務(wù)的報(bào)價(jià)和合同流程，包括從客人首次詢(xún)價(jià)，酒店報(bào)價(jià)，協(xié)商到簽訂合同；即時(shí)應(yīng)答并管理客人詢(xún)價(jià)，并在24小時(shí)內(nèi)跟進(jìn)報(bào)價(jià)。
8.Enhancedetailed product knowledge of the Resort facilities and services; ensure allemployees maintain and updated awareness of the Resort product knowledge, salesand marketing promotions.???????????????????????????????????????????????????????????????????????????
加強(qiáng)酒店設(shè)施和服務(wù)相關(guān)的產(chǎn)品知識(shí)；確保所有的員工了解最新的產(chǎn)品知識(shí)和市場(chǎng)銷(xiāo)售推廣。
9.Ensurean efficient and accurate filing and tracing system, both manuals andelectronic; ensure all business booked is properly tracked. Ensure the use newtechnology and equipment is explored and implemented wherever appropriate.????????????????????????????????????????????
確保歸檔和查詢(xún)系統(tǒng)的高效準(zhǔn)確，同時(shí)需要紙質(zhì)和電子版；確保可以追蹤到所有的預(yù)訂信息。發(fā)掘更多新科技和設(shè)備，并將其運(yùn)用到適當(dāng)?shù)牡胤健?10.Followup on all matters in the absence of sales and marketing colleagues.?????????????????????
? 一旦有市場(chǎng)銷(xiāo)售部同事缺席，能及時(shí)跟進(jìn)其手上的所有工作。
11.Participatein the preparation of Annual Commercial Plan. Achieve business goals budgetedin Annual Commercial Plan.??????????????????????????????????????????????????????????????
參與準(zhǔn)備年度商業(yè)計(jì)劃。并達(dá)到年度商業(yè)計(jì)劃中的預(yù)期目標(biāo)。
12.Participatein and contribute to all training sessions and meetings in the Resort asrequired.???
參與并投入到酒店要求的所有培訓(xùn)和會(huì)議。
13.Coordinatewith Resort Operations team to ensure the Residents expectations are fullycommunicated to ensure the delivery of the stay experience exceeds the Resident’svision effectively and efficiently. Work closely with the Rooms, Food andBeverage and other revenue generating departments to maximize the Resortrevenue through all sales and marketing activities.????????????????????????????????????????????????????????????????????????????
與酒店運(yùn)作團(tuán)隊(duì)協(xié)調(diào)，不光滿足住客期望，并且有效和高效的超越他們的期望。與房務(wù)部，餐飲部以及其他創(chuàng)收部門(mén)合作，從而通過(guò)市場(chǎng)銷(xiāo)售活動(dòng)使酒店收益最大化。
14.HandleResidents feedback and inquiries in a courteous and efficient manner, followingthrough to ensure problems are resolved satisfactorily.??????????? ????????????????????????????????
禮貌并及時(shí)地處理住客的反饋和詢(xún)問(wèn)，跟進(jìn)并確保完美地解決客人的問(wèn)題。
15.Ensureall contracts signed by Director of Sales and Marketing or on behalf of Salesand Marketing, according to the Resort’s and departmental Policies andProcedures.?????????????????
根據(jù)酒店和部門(mén)的政策程序，確保所有合同由市場(chǎng)銷(xiāo)售總監(jiān)或代表市場(chǎng)銷(xiāo)售總監(jiān)的管理者簽字。
TalentProfile任職資格：
1.High School and above
高中學(xué)歷及以上
2.Approximately 2-3 years’ experience asSupervisor/Line Colleague
約2-3年預(yù)定主管/預(yù)定文員的工作經(jīng)驗(yàn)
3.Excellent written and spoken Chinese andEnglish.
熟練的中英文口語(yǔ)和書(shū)寫(xiě)能力。
4.Good interpersonal & communicativeskills.
出色的人際交往和溝通能力。
