主要工作職責(zé):
1.Provide prompt,efficient and courteous services to guests, members and visitors.
向客人、會員和來訪者提供及時(shí)、高效和禮貌的服務(wù)
2.Familiarizeyourself with facilities, activities, equipment, services and other pertinentinformation in order to provide guest with accurate information.
熟悉酒店的設(shè)施、活動(dòng)、設(shè)備、服務(wù)和其它相關(guān)情況,以便向客人提供準(zhǔn)確信息。
3.Be knowledgeableabout all hotel facilities in order to promote and sell them to guests
熟知酒店所有設(shè)施,以便向客人進(jìn)行推銷
4.Conduct activitiesand services for guest, members and registered children while giving properinstruction and safety reminders
為客人、會員和已登記的兒童開展活動(dòng)與服務(wù),對其做相關(guān)說明并提醒其注意安全
5.?Coordinate the cleaning and maintenance team to ensure that the facilities and environment of the department are in optimal condition.
協(xié)同清潔和維護(hù)團(tuán)隊(duì),確保康樂部的設(shè)施和環(huán)境保持最佳狀態(tài)
Qualification:
任職資格:
Communication skills are utilized a significant amount oftime when interacting with others; demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。