職責(zé)： 1.按照規(guī)定的程序，迅速解決客人投訴問題，并跟進(jìn)及時(shí)了解客人的要求，以保證客人最大的滿意度 Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction. 2.檢查貴賓房，迎接并陪伴貴賓，為貴賓送行，保證貴賓舒適和滿意 Check VIP rooms, meet and escort VIP guests and see off VIP guests to ensure total comfort and enjoyment. 3.與所有客人保持專業(yè)水平的關(guān)系，保證客人得到悉心照顧，收集客人的反饋以改進(jìn)迎送服務(wù) Develop and maintain a professional relationship with all guests to ensure that they are well taken care of and obtain feedback from guests necessary to improve the delivery services. 4.每日巡查酒店，檢查酒店設(shè)備、工作區(qū)和客人活動區(qū)域的工作狀態(tài)，報(bào)告異常情況，使客人達(dá)到最大的滿意度 Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximize enjoy ability of guest services. 5.監(jiān)督前廳員工分配客房、辦理客人登記入住和結(jié)賬離店、處理行李、留言和傳真， 處理客人要求，打印報(bào)告等活動，保證酒店高效運(yùn)轉(zhuǎn)，欠款 回收順利 Oversee the activities of Front Office associates in allocating rooms, in checking-in and out of guests, in handling of luggage, in handling messages and faxes, in handling requests, in printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts. 6.立即解決出錯問題，檢查高額賬單客戶以避免賬單欠付 Resolve discrepant rooms immediately and check accounts with high balances to prevent outstanding bills from being unpaid. 7.保存記事本，記載上班期間發(fā)生的有關(guān)與重要的事件，形成一個(gè)完整的記錄，以供將來參考 Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift. 8.通過有效溝通和自覺應(yīng)用酒店的人事規(guī)定，與所有同事保持良好的關(guān)系，保證客人得到悉心照顧， 收集客人的反饋以改進(jìn)客人迎送服務(wù) Develop and maintain good associate relations through effective communication and conscientious application of hotel personnel policies to ensure harmonious working relationship with all associates. 9.完成公司領(lǐng)導(dǎo)交辦的其他工作 To follow up other tasks which assigned by superior 要求： 1.大?；蛞陨蠈W(xué)歷 College or/and University graduate preferred. 2.酒店管理專業(yè)優(yōu)先 Hotel Management Preferred but Not Required 3.至少前臺3年主管經(jīng)驗(yàn) Minimum 3 years supervisory experience in front desk operation. 4.1.原則性強(qiáng)，職業(yè)化規(guī)范度高，具有良好的團(tuán)隊(duì)協(xié)作精神，出色的人際交往能力，誠實(shí)可靠、品行端正????????????????????????????? Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency 2.具有較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力、良好的團(tuán)隊(duì)合作意識????????????????????????????????????????????????????????????????????????????????????????? Have a strong sense of responsibility and learning ability, a good team spirit of collaboration