Scope of Position
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Front Office Manager is responsible for, but not limited to, the overall hotel operations, including the day to day hotel operational requirements. This position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group.
Requirements
Degree or Diploma in Hotel Management
8 years Hotel Management experience in a hotel of similar deluxe standing
Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees
Excellent overall communication skills
Able to multi task
The ability to work well in a team environment
Must possess a good verbal command of the English and Mandarin Language
Possess a pleasant and outgoing personality
職責范圍
前廳經(jīng)理全面負責前廳部運營的各個方面。要積極主動,有創(chuàng)造性,有目標。前廳經(jīng)理主要負責整個酒店的運營,包括每天運作方面的要求。給前廳部的員工團隊提供方向和領(lǐng)導,以最大的盈利機會和客人滿意程度為標準來建立團隊。
職位要求
酒店管理本科或文憑
8
年高檔酒店的相關(guān)管理經(jīng)驗
有經(jīng)驗來處理各個層面人士,包括業(yè)主,管理者,支持員工和所有酒店同事
出色的交流溝通技巧
有能力處理多項工作和任務(wù)
可以在團隊的環(huán)境里努力地工作
必須擁有良好的中英文讀寫能力
擁有友善和善于溝通的個性