.Job Purpose:? ?
工作目的
To engage in
service ensuring that guest satisfaction objectives within the outlet are
achieved by providing an efficient, friendly and attentive service as per the
standards of performance and training provided.?
專注于運用日常培訓(xùn)所學(xué)的標(biāo)準(zhǔn)服務(wù)程序通過提供高效,友好及切實的服務(wù)確??腿藵M意度。
KEY RESULT AREAS
主要工作職責(zé)
1.????
To execute all
mise-en-place duties and responsibilities as directed, on time, according to
the predetermined standards.
依照標(biāo)準(zhǔn)及要求及時有效的進行所有準(zhǔn)備性工作。
2.????
To engage in service
delivery as per the predetermined standards and sequence.
按照指定的服務(wù)標(biāo)準(zhǔn)及流程從事準(zhǔn)備工作。
3.????
To have thorough
knowledge of products and to be able to respond to guest inquiries.
熟悉產(chǎn)品并能夠正確的回應(yīng)客人的需求。
4.????
To ensure that
guests expectations are met or exceeded by providing an efficient, friendly and
attentive service
以高效,友好,切實的服務(wù)達到并超越客人的期望。
5.????
Checks and collects
supplies from the stores according to hotel procedure
按程序檢查所需貨品,收貨。
6.????
Maximizes revenue in
the outlet by implementing upselling procedures
通過實踐產(chǎn)品推銷技巧實現(xiàn)利潤最大化。
7.????
Helps maintain the recreation/Kids
Club in top physical condition.
使娛樂中心/兒童俱樂部環(huán)境保持在最佳狀態(tài)。
8.????
Helps maintain
standards of cleanliness by carrying out front and back of house cleaning
duties as directed?
幫助開展工作區(qū)域周圍的清潔工作以保持衛(wèi)生高標(biāo)準(zhǔn)。
PERSONAL SPECIFICATION
個人能力描述
·???? Good local and sound English language skills
較好的普通話和英語語言能力
·???? Ability to read and write
讀寫能力
·???? Positive approach to customer service
較好與顧客溝通的能力
·???? Able to handle physically demanding workload?
能負(fù)荷相應(yīng)的體力工作