Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 送餐部接單員負責但不局限于送餐部的整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有 1 年工作經(jīng)歷 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下 工 作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

崗位職責 1、定期培訓本部門員工，不斷提高服務技能和業(yè)務水平，做好每月考勤、更期表。 2、各區(qū)域的運作情況，不斷巡視各個崗位，能夠在有突發(fā)事件發(fā)生時，可以及時處理。 3、抓好傳酒員的服務禮貌和工作紀律，要求講禮貌用語和遵守公司的各項規(guī)章制度。 4、及時處理客人投訴和員工之間的工作溝通問題，合理調解工作中的一切問題

Major Responsibilities 主要職責： Assist Room Service/Catering Service Manager with the manning of Room Service meeting functions as per schedule. 協(xié)助客房送餐部經(jīng)理管理客房送餐服務和會議活動。 Aware of all VIP in house and sees to any special request for their specific requirement pertaining to all food and beverage matters during their stay. 清楚所有的VIP客房，上班期間查看客人是否有特殊的飲食要求。 Ensure quality service of food and beverage deliver to room and any other coordinated events according to the established standards. 根據(jù)建立的標準確保餐飲服務的質量以及協(xié)調其他的事情。 To coordinate and extend cooperation for all reasonable request pertaining to room service operations from other outlet. 協(xié)調和拓展有關客房送餐部與其他部門間所有的合理合作要求。 ?? Job Specification職位要求: Minimum of 3 years hotel and/or restaurants experience. 最少3年的酒店/餐廳工作經(jīng)驗。 Good team work player. 有團隊協(xié)作精神。 Work conscientiously and effectively. 工作認真效率高。

確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務。 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，并迅速跟進及時反饋結果。 與顧客和同事要有良好的合作關系。 監(jiān)測客房送餐服務和餐飲標準。 每月要對所有的經(jīng)營設備和用品進行庫存盤點。

此崗位為瑞吉酒店招聘 This position is served for St. Regis Zhuhai 客房送餐領班是送餐部最重要的基層管理成員之一，他們不但直接與客人接觸，而且?guī)ьI培訓新員工。 他們代表著送餐服務及瑞吉酒店的品牌形象，整潔的儀容儀表和良好的溝通能力是必備的.  這個職位不僅要了解送餐部的產品及服務知識，還要為客人竭盡全力的提供幫助。送餐部領班的主要職責是培訓、引導、鼓勵和支持團隊成員來關愛客人，以確?？腿说玫絺€性化、高質量的服務。 The Private Dining Captain is be considered as the key important junior of Private Dining leader as they have the most contact with diners. Moreover, lead training for new staff. They represent Private Dining, the Hotel and the St. Regis brand and should be at all times impeccably groomed with good posture and sophisticated communications skills. They represent the restaurant, the Hotel and the St. Regis brand and must impeccably groomed with good posture and competent communications skills. The position shall not only know the products and services provided but also shall be able to answer any question the guest may have about restaurants and the Hotel. The main responsibility of the Captain is training, guide, encourage and to support his colleagues in caring for all of their guests to ensure they are all provide with personalized, effective service.

【崗位職責】 1、定期培訓本部門員工，不斷提高服務技能和業(yè)務水平，做好每月考勤表。 2、各區(qū)域的運作情況，不斷巡視各個崗位，能夠在有突發(fā)事件發(fā)生時，可以及時處理。 3、及時處理客人投訴和員工之間的工作溝通問題，合理調解工作中的一切問題。 4、檢查每日重要事件及特別要求，確保所有客人的點單正確按時地發(fā)出。 【崗位要求】 1、熟悉送餐服務的工作規(guī)范及質量標準 2、熟知接待服務中的禮節(jié)禮儀 3、有較強的語言表達能力及推銷能力

Scope of Position The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. 職責范圍 送餐部領班和服務員一起工作通過接單員從客人這里接受到的點單正確和及時的提供給客人以確保達到客人最高滿意度。支持經(jīng)理和副經(jīng)理和主管的工作，對監(jiān)督和協(xié)調每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責范圍 送餐部主管支持經(jīng)理和副經(jīng)理的工作，對監(jiān)督和協(xié)調每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的點單，為顧客提供含酒精/不含酒精的飲料和食物。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根據(jù)送餐部的服務規(guī)范，親切禮貌高效率的為顧客提供服務，為客人結賬。 Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護送餐部的設備設施。 Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are? required. 支持團隊完成部門目標并對相關職責作出回應，除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。