崗位職責(zé):上6休1 (景區(qū)、樂(lè)園、酒店、體育相關(guān)工作經(jīng)驗(yàn)優(yōu)先),常住地:蘇州優(yōu)先;外籍也可
1、負(fù)責(zé)場(chǎng)館的經(jīng)營(yíng)管理、日常領(lǐng)導(dǎo)和監(jiān)管培訓(xùn)職責(zé);
2、建議并實(shí)施顧客服務(wù)戰(zhàn)略,帶領(lǐng)團(tuán)隊(duì)熱情友好地提供對(duì)客服務(wù),達(dá)到且超越賓客的期望;
3、對(duì)于場(chǎng)館的發(fā)展和營(yíng)業(yè)額的提高提出可行性操作的建議,提高營(yíng)收和品牌的推廣;
4、通過(guò)各個(gè)分銷渠道和技術(shù)平臺(tái),提升營(yíng)收,擴(kuò)大市場(chǎng)份額;
5、負(fù)責(zé)外聯(lián)事務(wù),分析市場(chǎng)趨勢(shì)和本地行情變化及業(yè)務(wù)開發(fā);
6、參與準(zhǔn)備年度預(yù)算與財(cái)務(wù)計(jì)劃,監(jiān)控預(yù)算并控制費(fèi)用,達(dá)到最高投資回報(bào)率;
7、優(yōu)秀的溝通能力,具備管理復(fù)雜關(guān)系的能力;
8、OTA分?jǐn)?shù),如攜程點(diǎn)評(píng)≥4.8優(yōu)先;
9、完成領(lǐng)導(dǎo)安排的其他工作內(nèi)容。
Job responsibilities: work 6 days off 1 day (scenic spot, paradise, hotel, sports related work experience is preferred), permanent residence: Suzhou is preferred; Foreigners can also
1. Responsible for the operation and management of the venue, daily leadership and supervision and training responsibilities;
2. Suggest and implement customer service strategy, lead the team to provide customer service warmly and friendly, and meet and exceed the expectations of guests;
3. Put forward feasible operation suggestions for the development of venues and the improvement of turnover, and improve revenue and brand promotion;
4. Increase revenue and expand market share through various distribution channels and technology platforms;
5. Responsible for external affairs, analysis of market trends and local market changes and business development;
6. Participate in the preparation of annual budget and financial plan, monitor budget and control expenses to achieve the highest return on investment;
7. Excellent communication skills, with the ability to manage complex relationships;
8. OTA score, such as Ctrip review ≥4.8 priority;
9. Complete other work content arranged by the leader.