Mission 1:
Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and
communicating Club Med’s employee-development strategy across different platforms:
· TRAINER: Facilitate training with excellence. Inspire them!
· COORDINATOR: Coordinate technical trainings and talent development with main actors.
· CONSULTANT: Facilitate & coach managers to assess
· PERFORMANCE: Identify needs and deliver effective solutions.
· ADMINISTRATOR: Validate, record, report training activity & results.
Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.
Mission 2:
Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.
Mission 3:
Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.
JOB SUMMARY:
· Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools.
· Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels.
· Analyzes, develops, and improves training modules and tools.
· Assesses performance issues - researches and proposes actions and/or alternatives.
· Optimizes tools & procedures.
· Coach Managers
· Personally, facilitates and co-facilitates training programs.
· Evaluates impact of training solutions.
· Documents and reports training results.
· Assures local training compliance.
· Works with minimal supervision to complete established goals and objectives
· Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs.
· Deploys all aspects of high-potential development programs for local GE employees.
· Creates/coordinates annual training plan for resort populations.
· Plans, organizes, presents, and facilitates training programs for all resort populations.
· Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives.
· Coaches & supports managers on performance & hospitality challenges.
· Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices.
· Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms.
· Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms.
· Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels.
· Assures local compliance with training & training-related requirements.
· Participates collaboratively and professionally with other HR & UDT members to achieve team goals.
· Assures effective two-way communication at all levels of responsibility.
· Participates in HR and UDT meetings as appropriate.
· Continually maintains, updates his/her facilitation & hospitality competencies.
· All other duties as assigned.
PROFILE:
1.English (Mandatory)
2.Bachelors / BAC+3 degree in Education, HR Management or HR Development.
3.Experienced hospitality trainer with strong presentation & learner engagement skills.
4.Hospitality Team Management experience.
bility to work autonomously in “consultant mode” with minimal supervision.
5.Ability to anticipate and initiate key training priorities aligned to individual development.
