崗位職責 1 負責督導本部下屬員工，維持日常工作的順利運作轉； 2 保持本區(qū)域的衛(wèi)生清潔，督導檢查清潔工的工作； 3 負責向廚房，餐廳，酒吧提供所需用品和設備，籌劃和配備宴會等活動的餐具，物品； 4 根據(jù)使用量配發(fā)各種洗滌劑和其他化學用品； 5 協(xié)調管事部主管進行各種設備，餐具的盤點工作； 6 監(jiān)督本區(qū)域員工按規(guī)定的程序和要求工作，保證餐具的完整，降低破損，保證衛(wèi)生質量，做好員工考勤； 7 與廚房，餐廳保持良好的關系，加強溝通。 崗位要求 1 熟悉各種餐具用具的品牌、產(chǎn)地、特性及價格，懂得餐具用具的分類和保管方法； 2 熟悉各種洗滌劑和清潔劑的使用方法，熟悉熟悉常用的餐具洗滌設備及操作方法，了解它們的維修保養(yǎng)放放； 3 有較強的責任心，工作認真踏實。

崗位職責 1 18個月管培生培訓項目，參照主管薪酬入職 2 管培生期間將由部門總監(jiān)，人力資源部以及相關部門經(jīng)理輔導，完成指定的工作內容及培訓項目 3 招聘房務方向和餐飲方向管培生 任職要求 1 優(yōu)秀的服務意識，對酒店業(yè)充滿熱情 2 性格外向，富有感染力 3 英語口語出色，有海外工作/實習經(jīng)驗

崗位職責 1. 在客人就餐期間，自始至終讓客人體驗到高質量的服務 2 隨時注意在接待工作中的各種問題，及時向上級反映和協(xié)助處理 3 在餐廳了解客人的需求，協(xié)助客人下單，并根據(jù)客人的要求提供適當?shù)牟惋嫹?4 準備足夠的用具和備用餐具到分配的備餐間和邊臺。 任職要求 1 具有餐飲部工作經(jīng)驗或相關專業(yè)者優(yōu)先 2 良好的溝通能力 3 工作主動熱情

崗位職責 1 通過日常的工作讓客人滿意 2 在日常運營當中能夠很好的領導員工及與員工溝通 3 管理，組織和參與到所負責的區(qū)域有效的完成工作，和上司保持聯(lián)絡并積極鼓勵大家成為專業(yè)的團隊 4 協(xié)助餐廳經(jīng)理和副經(jīng)理，促使同事們總是能夠提供高質量的服務給我們的客人 任職要求 1 具備1年以上的相關經(jīng)驗 2 較強的管理能力及良好的人際溝通能力 3 良好的英語水平

崗位職責 1 能為客人提供符合酒店品牌標志的優(yōu)質服務并確保服務效率 2 迎接客人并保證客人預定信息的準確 3 熟悉餐廳菜單，酒水單及飲料知識 4 擔當良好的形象大使 任職要求 1 具有餐飲部工作經(jīng)驗或相關專業(yè)這優(yōu)先 2 良好的溝通能力 3 工作主動熱情

崗位職責 1 能為客人提供符合酒店品牌標志的優(yōu)質服務并確保服務效率 2 迎接客人并保證客人預定信息的準確 3 熟悉餐廳菜單，酒水單及飲料知識 4 擔當良好的形象大使 任職要求 1 具有餐飲部工作經(jīng)驗或相關專業(yè)者優(yōu)先 2 良好的溝通能力 3 工作主動熱情

Scope of Position The Lounge Supervisor will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guest orders.? The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. Requirements Have a minimum of 2 years experience in a luxury establishment Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have ?the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Have mathematical skills, computer software aptitude and some hotel operation knowledge ? 職責范圍 大堂酒吧主管需要在所有客人點單上，通過正確和及時的記錄和服務確保客人的最高滿意度。在職者必須能夠滿足客人的需求并讓他們知曉，以管理團隊設立的服務標準為基準，提供給客人一份難忘的經(jīng)歷 職位要求 至少有2年奢華酒店經(jīng)驗 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力和一些酒店的運行知識

Scope of Position The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. 職責范圍 送餐部領班和服務員一起工作通過接單員從客人這里接受到的點單正確和及時的提供給客人以確保達到客人最高滿意度。支持經(jīng)理和副經(jīng)理和主管的工作，對監(jiān)督和協(xié)調每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The Sommelier is responsible for the extensive wine program throughout the entire hotel. Although this position will work primarily with the fine dining restaurant, he/she will also support the other food and beverage outlets as well through the selection of various wines and design of the wine lists that each outlet will utilize for service. Requirements Mandatory Educational level: Bachelor’s degree in hospitality or other related field Course of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education Trust Work experience: Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment Personal qualities: Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have a minimum of 2 years experience in a similar position, preferably in luxury environment Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge Job knowledge: Must have a in-depth knowledge of food and preparation Must have an advanced-level knowledge of wine Must have a in-depth knowledge of beverage and bar related products Must have a in-depth knowledge of laws related to beverage service Prior experience in a renovation or pre-opening environment is desirable Globally-recognized F&B certification requested Restaurant and or Retail experience that has involved selling of wine and guest relations Looking to forge relationships with wine-makers and key players in wine-sector Desirable Established award winning lists 職責范圍 侍酒師負責整個酒店所有酒類項目。盡管此職位員工基本上和高級餐廳合作，他/她通過選擇不同酒類的品種和每個部門需要用的酒單也支持其他餐飲部門提供服務。 職位要求 必須具備 教育水平: 酒店本科學歷或者其他相關領域 葡萄酒協(xié)會課程，美國侍酒師協(xié)會，侍酒師證書，葡萄酒及烈酒教育信托基金 工作經(jīng)歷: 至少3年以上相關職位經(jīng)驗，具有奢華酒店/餐廳經(jīng)驗者為先 個人素質: 英語讀，寫，說流利 必須愿意為了完成所有職責和任務在靈活的時間下工作 必須能夠自我激勵及他人. 必須在安全，謹慎，有組織的方式下工作 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務 必須能夠讓我們的客人感到一貫的喜悅滿意 必須有良好的溝通技巧 必須特別關注細節(jié)和擁有廣泛的服務知識 工作知識: 必須擁有食物準備的知識 必須擁有良好的酒類知識 必須擁有飲料和酒吧相關產(chǎn)品的資深知識 必須擁有關于飲料服務的資深知識 先前擁有重新翻新或開張經(jīng)驗者為佳 全球認可的餐飲證書 餐廳或者零售經(jīng)驗包括銷售酒類和處理客人關系 尋找和酒類制造商和酒類關鍵人物建立良好關系 可以具備 獎狀

Duties and Supporting Responsibilities Administration ·???????? Must have good food and beverage knowledge ·???????? Start and finish shifts at the correct time ·???????? Must be able to set up tables for all meal periods ·???????? Must be able to set up service stations ·???????? Must be familiar with all billing procedures ·???????? Must be capable of handling all relevant equipment ·???????? Attend daily meetings ·???????? Attend all mandatory training sessions arranged by MO ·???????? Monitor and supervise small VIP/private dining functions that are not handled by banqueting ·???????? Ensure correct quality, presentation and delivery of all dishes and drinks ·???????? Perform all administrative tasks designated to him/her by management ? Requirements Mandatory ? Have a minimum of 2 years experience in a luxury establishment? ? Have a keen interest in food and the culinary ambitions of the establishment. ? Willing to work a flexible schedule and holidays.? ? Work in a safe, prudent and organized manner ? Have an in-depth knowledge of food and preparation? ? Have a good knowledge of wine and beverages ? Be able to relate to all levels of guests and management ? Have the ability to handle multiple tasks at one time ? Have excellent communication and organization skills? ? Be able to consistently delight and satisfy our guest? ? Have the ability to handle guest requests in a detailed manner? ? Reading, writing and oral proficiency in the English and local language ? Professional appearance and demeanor at all times ? Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge ? Be aware and adhere to key MOHG competencies: o Delighting our Clients o Working together as Colleagues o Promoting a Climate of Enthusiasm o Being the Best o Delivering Shareholder Value o Playing by the rules o Acting with responsibility Desirable ? Actively looking to be ‘Best in class’ ? Actively looking to use the career development within MOHG ? Desire to understand and research competition ? Committed to improvement and knowledge of hospitality outside work. ? Multi-lingual ? Knowledge of specific hospitality industry applications is desirable 工作職責 ? 部門管理 ·???????? 必須有良好的餐飲知識 ·???????? 準時開始和完成輪班 ·???????? 必須能夠為任何用餐搭臺 ·???????? 必須能夠搭服務臺 ·???????? 必須熟悉所有賬單程序 ·???????? 必須能夠控制相關設備 ·???????? 參加每日會議 ·???????? 參加所有文華組織的培訓課程 ·???????? 不由宴會廳處理，在小型重要客人/私密性客人用餐時提供服務 ·???????? 確保高質量，正確的出品和傳送所有食品和飲料 ·???????? 完成所有管理層指派的任何行政任務 職位要求 必須具備 ? 在相關餐飲方面至少有2年工作經(jīng)歷 ? 對食品和烹飪有著濃厚的興趣 ? 愿意在彈性時間和假期期間工作? ? 必須在安全，謹慎，有組織的方式下工作 ? 對食物和準備方面有深厚的知識 ? 對酒水飲料有深刻了解 ? 有能力使所有層次的客人和管理層相處融洽 ? 有能力在同一時間處理多種任務 ? 有良好的溝通和組織能力技巧 ? 能夠讓我們的客人感到一貫的喜悅滿意 ? 有能力細心的處理客人的要求 ? 當?shù)卣Z言和英語閱讀，書寫，口語流利 ? 在任何時候保持職業(yè)精神和風度 ? 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 ? 知曉并堅持上海浦東文華能力的關鍵點： o 使客人感到滿意 o 如同員工一樣一起工作 o 促進氣候的熱情 o 做到最好 o 傳遞股東價值 o 在規(guī)則下做事 o 做到有責任心 可以具備 ? 積極成為“行業(yè)中的最好” ? 積極在上海文華東方酒店里有職業(yè)發(fā)展 ? 渴望理解和研究競爭 ? 堅持改進和工作外知識的獲取 ? 多語種 ? 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The Banquet Captain is responsible for, but not limited to, the overall management oin Banquet. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 宴會廳主管負責但不局限于宴會廳的整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下 工 作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責范圍 送餐部主管支持經(jīng)理和副經(jīng)理的工作，對監(jiān)督和協(xié)調每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The Banquet Captain is responsible for, but not limited to, the overall operations in banquet. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility

Scope of Position The Restaurant Captain is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibilit Desirable Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責范圍 餐廳領班負責但不局限于餐廳的整體運營。支持團隊并確保提供最高的服務標準給客人 職位要求 必須具備 在相關餐飲方面至少有1年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 知曉并堅持上海浦東文華能力的關鍵點： 使客人感到滿意 如同員工一樣一起工作 促進氣候的熱情 做到最好 傳遞股東價值 在規(guī)則下做事 做到有責任 可以具備 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The Assistant Restaurant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責范圍 餐廳副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務的相關方面。他/她需保證公司標準的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹慎，有組織的方式下工作 具有深厚的食品和準備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務 必須特別關注細節(jié)和擁有廣泛的服務知識 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應用知識 有能力辨認客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先 需要全球認可的餐飲證書 酒店本科畢業(yè)或者其他相關領域

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or another related field is desirable Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge

Scope of Position The Restaurant Supervisor is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing  to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 餐廳主管負責但不局限于大堂酒吧的整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 送餐部服務員負責但不局限于送餐部的整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有 1 年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下 工 作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 知曉并堅持上海浦東文華能力的關鍵點： 使客人感到滿意 如同員工一樣一起工作 促進氣候的熱情 做到最好 傳遞股東價值 在規(guī)則下做事 做到有責任心 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The Restaurant Hostess is responsible for, but not limited to, the reservation and overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 餐廳領位員負責但不局限于餐廳的預定和整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有1年工作經(jīng)歷 愿意在彈性時間和假期期間工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 送餐部接單員負責但不局限于送餐部的整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有 1 年工作經(jīng)歷 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下 工 作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The Waiter is responsible for, but not limited to, the overall operations of outlets. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 餐飲服務員負責但不局限于整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The Restaurant Hostess is responsible for, but not limited to, the reservation and overall operations of the restaurant.?To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 餐廳領位員負責但不局限于餐廳的預定和整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有1年工作經(jīng)歷 愿意在彈性時間和假期期間工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The Assistant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the In Room Dining Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others ? ?? Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責范圍 副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務的相關方面。他/她需保證公司標準的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹慎，有組織的方式下工作 具有深厚的食品和準備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務 必須特別關注細節(jié)和擁有廣泛的服務知識 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應用知識 有能力辨認客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先 需要全球認可的餐飲證書 酒店本科畢業(yè)或者其他相關領域

職位概述 餐飲銷售經(jīng)理負責酒店內各個餐廳的生意業(yè)務，在餐飲總監(jiān)/餐廳經(jīng)理督導下與營運總監(jiān)進行良好合作并推廣所有銷售促銷活動、盡可能多地爭取餐飲生意機會。建立并維護高品質客戶關系，以此拓寬市場占有率和培養(yǎng)增強客戶忠誠度，同時需要在當?shù)厥袌鰳淞⑵放普J知、建立良好餐飲口碑。 工作職責 在餐飲總監(jiān)或餐飲經(jīng)理的督導下，制定每周及每月餐飲銷售計劃，執(zhí)行相應的餐飲銷售活動。 確保對能對商品價格進行有效估價，盡可能地符合客人的意愿，將酒店服務做到最好。 同時盡一切可能最大化增加餐飲銷售額。 通過熱情招待、加強交流、定點拜訪、酒店介紹等銷售技巧，提高銷售業(yè)績，促進酒店經(jīng)營發(fā)展。 保持與酒店老客戶、現(xiàn)有及潛在客戶之間的聯(lián)系，尤其是商業(yè)合作上的聯(lián)系。 根據(jù)預定計劃組織定期的客戶拜訪，與客戶保持良好關系。 在主要客戶及貴賓到店時歡迎其光臨，并做好在店內的接待工作。 提供完善的售后服務，確保妥善處理所有客人投訴，如需要可與相關部門進行商討溝通。 始終了解各餐廳的運營信息，掌握酒店重要部門的信息更新。 記錄酒店老客戶、目前及潛在客戶的信息資料并整理歸檔，以便更好使用客人資料管理工具。 負責記錄部門所有銷售及其他相關活動，為制定下月暫行月度安排表做好準備。 制定每日接待店內客戶數(shù)量，積極接觸餐廳及行政酒廊的客人，挖掘潛在需求建立合作關系。 及時收集客戶反饋，每周或在任何必要情況下與餐飲部門分享信息，便于提高和改進。 利用競爭對手分析工具了解并熟悉競爭對手相關產(chǎn)品信息，特別是重點客戶及相應產(chǎn)量，密切監(jiān)控競爭對手動態(tài)，并定期及時向餐飲總監(jiān)/餐飲經(jīng)理匯報。 通過直接銷售拜訪、聯(lián)合銷售拜訪、電話銷售、通信等方式努力將酒店主要市場保持在一個高水準的位置。 記錄日常銷售拜訪記錄。 將個人績效報告記錄在月度財務報告單上. ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 完成公司領導交辦的其他工作。 任職要求 大專及以上學歷。 至少一年相關領域工作經(jīng)驗。 基本英語閱讀能力 。 餐飲銷售經(jīng)理必須熟悉酒店電腦、數(shù)據(jù)處理系統(tǒng)的操作與應用。 能承受壓力。