崗位職責 1、定期培訓本部門員工，不斷提高服務技能和業(yè)務水平，做好每月考勤、更期表。 2、各區(qū)域的運作情況，不斷巡視各個崗位，能夠在有突發(fā)事件發(fā)生時，可以及時處理。 3、抓好傳酒員的服務禮貌和工作紀律，要求講禮貌用語和遵守公司的各項規(guī)章制度。 4、及時處理客人投訴和員工之間的工作溝通問題，合理調(diào)解工作中的一切問題

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 送餐部接單員負責但不局限于送餐部的整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關(guān)餐飲方面至少有 1 年工作經(jīng)歷 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下 工 作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Major Responsibilities 主要職責： Assist Room Service/Catering Service Manager with the manning of Room Service meeting functions as per schedule. 協(xié)助客房送餐部經(jīng)理管理客房送餐服務和會議活動。 Aware of all VIP in house and sees to any special request for their specific requirement pertaining to all food and beverage matters during their stay. 清楚所有的VIP客房，上班期間查看客人是否有特殊的飲食要求。 Ensure quality service of food and beverage deliver to room and any other coordinated events according to the established standards. 根據(jù)建立的標準確保餐飲服務的質(zhì)量以及協(xié)調(diào)其他的事情。 To coordinate and extend cooperation for all reasonable request pertaining to room service operations from other outlet. 協(xié)調(diào)和拓展有關(guān)客房送餐部與其他部門間所有的合理合作要求。 ?? Job Specification職位要求: Minimum of 3 years hotel and/or restaurants experience. 最少3年的酒店/餐廳工作經(jīng)驗。 Good team work player. 有團隊協(xié)作精神。 Work conscientiously and effectively. 工作認真效率高。

此崗位為瑞吉酒店招聘 This position is served for St. Regis Zhuhai 客房送餐領(lǐng)班是送餐部最重要的基層管理成員之一，他們不但直接與客人接觸，而且?guī)ьI(lǐng)培訓新員工。 他們代表著送餐服務及瑞吉酒店的品牌形象，整潔的儀容儀表和良好的溝通能力是必備的.  這個職位不僅要了解送餐部的產(chǎn)品及服務知識，還要為客人竭盡全力的提供幫助。送餐部領(lǐng)班的主要職責是培訓、引導、鼓勵和支持團隊成員來關(guān)愛客人，以確?？腿说玫絺€性化、高質(zhì)量的服務。 The Private Dining Captain is be considered as the key important junior of Private Dining leader as they have the most contact with diners. Moreover, lead training for new staff. They represent Private Dining, the Hotel and the St. Regis brand and should be at all times impeccably groomed with good posture and sophisticated communications skills. They represent the restaurant, the Hotel and the St. Regis brand and must impeccably groomed with good posture and competent communications skills. The position shall not only know the products and services provided but also shall be able to answer any question the guest may have about restaurants and the Hotel. The main responsibility of the Captain is training, guide, encourage and to support his colleagues in caring for all of their guests to ensure they are all provide with personalized, effective service.

【崗位職責】 1、定期培訓本部門員工，不斷提高服務技能和業(yè)務水平，做好每月考勤表。 2、各區(qū)域的運作情況，不斷巡視各個崗位，能夠在有突發(fā)事件發(fā)生時，可以及時處理。 3、及時處理客人投訴和員工之間的工作溝通問題，合理調(diào)解工作中的一切問題。 4、檢查每日重要事件及特別要求，確保所有客人的點單正確按時地發(fā)出。 【崗位要求】 1、熟悉送餐服務的工作規(guī)范及質(zhì)量標準 2、熟知接待服務中的禮節(jié)禮儀 3、有較強的語言表達能力及推銷能力

Major Responsibilities 主要職責： Discreet in dealing with guests over the phone and ensure all orders and requests are noted down and handled professionally. 在電話中謹慎的處理客人的要求并以專業(yè)水準記下客人的訂單和要求。 Ensure all food and beverages delivery time frame are communicated with all guests. 確保與客人交流有關(guān)食物和飲料送達的時間期限。 Sound knowledge of all items in the room service menu and always make recommendation to guests. 了解所有有關(guān)菜單事宜并向客人推薦食物。 Provide courteous, efficient and professional service at all times. 時刻為客人提供周到、有效率、專業(yè)的服務。 Job Specification職位要求:? ?Minimum of 2 years hotel experience. 至少兩年同等職位酒店工作經(jīng)驗。 Good communication skills and service oriented. 具有良好的溝通能力和服務意識。 Oral fluency in Chinese & English. 中英文口語流暢。

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的點單，為顧客提供含酒精/不含酒精的飲料和食物。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根據(jù)送餐部的服務規(guī)范，親切禮貌高效率的為顧客提供服務，為客人結(jié)賬。 Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護送餐部的設備設施。 Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are? required. 支持團隊完成部門目標并對相關(guān)職責作出回應，除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。

Scope of Position The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. 職責范圍 送餐部領(lǐng)班和服務員一起工作通過接單員從客人這里接受到的點單正確和及時的提供給客人以確保達到客人最高滿意度。支持經(jīng)理和副經(jīng)理和主管的工作，對監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責范圍 送餐部主管支持經(jīng)理和副經(jīng)理的工作，對監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數(shù)學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

工作職責 1. 正確使用和存儲所有清潔劑和清潔用化學藥劑。 2. 確保所有管事部營運設備的正常運作；正確的存儲及控制存儲量。 3. 根據(jù)酒店要求，落實衛(wèi)生標準。 4. 負責盤點及破損率的控制。 5. 負責所有營運設備的清潔和維護工作。 6. 使用正確的清洗和漂洗的方法，清洗和消毒盆，鍋，廚具。 工作要求 1. 高中教育程度，或者需要同等相關(guān)經(jīng)驗。 2. 具有管事或相關(guān)的監(jiān)管經(jīng)驗，總的相關(guān)工作專業(yè)知識。 3. 具備部門運營的工作知識。 4. 具備操作電腦設備和其他餐飲電腦系統(tǒng)的能力。 5. 具備有效的操作和使用廚房生產(chǎn)設備和工具的能力。 6. 具備英文閱讀，寫作，口語能力。

1.Must possess outstanding guest services skills, professional presentation and sophisticated communication skills 必須具備優(yōu)秀的客戶服務技巧,專業(yè)的演示和復雜的溝通技巧   2.Demonstrates Fairmont’s ServicePlus Standards in all interactions  在所有相互活動中體現(xiàn)展示費爾蒙的服務規(guī)范及準則。 3.To consistently offer professional, friendly and warm service 持續(xù)提供專業(yè)，友善以及溫和的服務

中西餐廳領(lǐng)位/中西餐廳服務員 1.To execute all mise-en-place duties andresponsibilities as directed, on time, according to the predetermined standards 依照標準及要求及時有效的進行所有準備性工作 2.To engage in food and beverage servicedelivery as per the predetermined standards and sequence 按照指定的服務標準及流程從事餐前準備 3.To have thorough knowledge of the menu,drinks list and wine list and to be able to respond to guest inquiries. 熟悉菜單、飲料單及酒水單并能夠正確的回應客人的需求 4.To ensure that guests expectations aremet or exceeded by providing an efficient, friendly and attentive service 以高效、友好、切實的服務達到并超越客人的期望 5.Collects and delivers laundry accordingto hotel procedure 按酒店程序收集并輸送布草 6.Maximizes revenue in the outlet byimplementing upselling procedures 通過實踐產(chǎn)品推銷技巧實現(xiàn)利潤最大化 7.Helps maintain the outlet in top physicalcondition by reporting any engineering defects to supervisors 通過向主管報告一些工程不足使餐廳環(huán)境保持在最佳狀態(tài) 8.Helps maintain standards of cleanlinessby carrying out front and back of house cleaning duties as directed? 幫助開展工作區(qū)域周圍的清潔工作以保持衛(wèi)生高標準 9.Handles customer complaints if possible,or reports them to supervisors. 處理客人投訴并向主管報告投訴信息 崗位要求 1.More than 1 years working experience inthe same position is preferred. 1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務的要求。 3. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Good interpersonal,communication and organizational skills. 具備良好的人際關(guān)系、溝通和組織能力。 5.Excellent communication and etiquetteskills to create great experience at home for our guests. 優(yōu)秀的溝通能力和禮儀技巧，從而創(chuàng)建賓至如歸的體驗。

崗位要求： 1.能夠獨立完成菜品的烹調(diào)； 2.服從主廚工作上的安排； 3.熱愛酒店服務行業(yè)； 4.為人勤快好學。

Job Purpose:? ? 工作目的 To engage in food and beverage service ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided? 專注于餐飲事業(yè)運用日常培訓所學的標準服務程序通過提供高效，友好及切實的服務確?？腿藵M意度。 KEY RESULT AREAS 主要工作職責 1.????standards 依照標準及要求及時有效的進行所有準備性工作 2.????To engage in foodand beverage service delivery as per the predetermined standards and sequence 按照指定的服務標準及流程從事餐前準備 3.????To have thoroughknowledge of the menu, drinks list and wine list and to be able to respond toguest inquiries. 熟悉菜單，飲料單及酒水單并能夠正確的回應客人的需求 4.????To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service 以高效，友好，切實的服務達到并超越客人的期望 5.????Liases with thekitchen, stewarding, bars and housekeeping in operational matters to ensure theoperation runs smoothly 與廚房，管事部，酒吧，客房部及工程部等相關(guān)部門協(xié)調(diào)以確保每日運營順利進行 6.????Collects anddelivers laundry according to hotel procedure 按酒店程序收集并輸送布草 7.????Checks and collectssupplies from the stores according to hotel procedure 按程序檢查所需貨品，收貨 8.????Maximizes revenue inthe outlet by implementing upselling procedures 通過實踐產(chǎn)品推銷技巧實現(xiàn)利潤最大化 PERSONAL SPECIFICATION 個人能力描述 ·???? Good local and sound English language skills 較好的普通話和英語語言能力 ·???? Ability to read and write 讀寫能力 ·???? Positive approach to customer service 較好與顧客溝通的能力 ·???? Able to handle physically demanding workload? 能負荷相應的體力工作

我們期待的你： 是在校生 有持續(xù)學習能力 熱情陽光，自信不社恐 熱愛服務行業(yè)，喜歡與人打交道 有基礎(chǔ)英語溝通能力 實習時長不少于六個月

崗位職責：上6休1 【日?？Х?飲品】 1、對咖啡區(qū)域進行陳列、機器清潔、餐區(qū)臺面整理及日常管理； 2、根據(jù)要求完成場館及咖啡區(qū)域：日常會員社群、朋友圈運營及維護； 3、享受飲品、花式咖啡、調(diào)味咖啡創(chuàng)作新品的樂趣； 4、精通意式和手沖的制作、拉花精湛（會拉花、心形、樹葉）會更多花型加分； 5、會基本的進銷存盤點等事務性工作。 【日常營銷內(nèi)容】 1、整個場館的會員體系執(zhí)行，維護、裂變、增加老客戶復購等； 2、適時向顧客銷售多次卡券； 3、向顧客介紹生日排隊、團建等產(chǎn)品，適時進行銷售； 4、負責衍生品的介紹和銷售； 5、領(lǐng)導分配的其他工作。 【加分】能做生日派對活動的，特長加補貼。 任職要求： 1、有咖啡師工作經(jīng)驗； 2、有零售經(jīng)驗的-面銷，懂得一定的銷售技巧； 3、性格開朗、擅長處理客訴、會組織活動、喜歡小朋友； 4、有帶過店或值班主管優(yōu)先。

1.Directs and controls all subordinate associatesto ensure that all day to day operational matters are handled on time and guestepectations are met. 指導并監(jiān)督下屬員工確保日常運營并達到客人期望值。 2.Provides guidance and assistance to theoutlet associates helping them in the execution of their duties andresponsibilities. 為下屬員工提供指引并輔助他們履行應完成的任務及責任。 3.Oversees the service standards in theoutlet ensuring that they conform to the requisite standards and meet or exceedcustomer expectations. 執(zhí)行對服務流程標準的監(jiān)督以保證員工符合規(guī)定的標準同時達到或超越客人的期望。 4.Liases with the kitchen, stewarding,bars, housekeeping and engineering to ensure that the operation runs smoothlyin areas of joint responsibility. 與廚房，管事部，酒吧，客房部及工程部等相關(guān)部門協(xié)調(diào)以確保每日運營順利進行。 5.Assists in the planning and execution ofpromotional activities as directed. 按要求輔助上級計劃與執(zhí)行食品的促銷活動。 6.Maximizes revenue in the outlet byimplementing upselling procedures. 通過實踐產(chǎn)品推銷技巧實現(xiàn)利潤最大化。 7.Assists in monitoring and controlling thefinancial performance of the outlet controlling costs and expenses. 在成本與花銷的控制等財務事項中發(fā)揮監(jiān)督與控制的作用。 8.Assists in monitoring and controlling thehotel’s OE inventory and participates in inventory taking. 監(jiān)督及管理酒店的盤點并積極參與盤點的具體工作。 崗位要求 1.More than 1 years working experience inthe same position is preferred. 1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 2.Familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務的要求。 3.Professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Good interpersonal,communication and organizational skills. 具備良好的人際關(guān)系、溝通和組織能力。

Captain, IRD/TKT/SuYan/SOL37/Woobar 客房送餐/標幟餐廳/蘇滟餐廳/SOL37餐廳/Woobar領(lǐng)班 協(xié)助部門經(jīng)理和副經(jīng)理確保高效流暢的營運管理。在以完成部門各項經(jīng)營預算為前提，客人滿意為前提，部門服務標準為前提執(zhí)行部門經(jīng)理的指揮。給予員工正確的目標及能量確保整個餐飲部整體品質(zhì)的保證及客人擁有品牌體驗度。 熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感?？偸菍ふ倚碌臇|西來領(lǐng)導市場。

崗位要求 1、有相關(guān)餐廳管理工作經(jīng)驗； 2、較好的服務精神和溝通技巧； 3、配合部門人員安排和餐廳突發(fā)狀況的處理； 4、協(xié)助經(jīng)理完成部門各項指標的制定與實施；