Director of Welcome 迎賓總監(jiān) The Director of Welcome is the main director of the Welcome Area, Living Room, VIP, Whatever/Whenever, Concierge, Bell Service and Service Apartment Reception. ?He/She would be the key driver of all brand standards implementation。 迎賓總監(jiān)是潮堂，貴賓服務(wù)，隨時隨需，禮賓部，行李服務(wù)以及酒店式公寓前臺的總督導(dǎo)。他/她是所有品牌標(biāo)準(zhǔn)執(zhí)行的推動者。

Front Office Manager About the role: Manages the staff at the Front Desk. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Door Staff, Valet Parking. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. What you bring: Five years senior leadership experience in Front Desk management in hotel industry Hospitality Management Degree qualification is preferred, however, not essential with relevant experience Solid and clear communication skills to effectively engage with a diverse range of internal and external customers High proficiency in spoken and written English and Mandarin Expected to be a culture carrier, has strong communication, problem solving, planning, organizing and influencing skills What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

Job Purpose:? ?? 工作目的 Toassist the Front Office Manager in directing and controlling all Front Officeactivities, ensuring the hotel meets its financial and guest satisfactionobjectives. 協(xié)助前廳部經(jīng)理監(jiān)管和控制前臺所有工作，確保酒店實現(xiàn)其財務(wù)和客人滿意度的目標(biāo)。 KEY RESULT AREAS 主要工作職責(zé) 1.???? Handles and follow through any guests complaints,and take corrective measures to avoid repetition. 處理客人投訴，并采取補(bǔ)救措施，以避免重復(fù)投訴。 2.???? Must be visible in the lobby during busy periods(check-in/out, high occupancy). 在繁忙時段必須在大堂堅守自己的崗位。（抵離時間，高住房率）。 3.???? Checking the VIP rooms and arrangement to make sureeverything goes well. 檢查VIP客人的房間和安排并保證所有安排妥當(dāng). 4.???? Coordinate with other departments to make sure guesthas had a wanderful experience in hotel. 處理客人投訴，并采取補(bǔ)救措施，以避免重復(fù)投訴。 5.???? Coordinate with other departments to make sure guesthas had a wanderful experience in hotel. 與其它部門協(xié)作以確保客人在酒店有美好的經(jīng)歷。 6.???? Update guest complaint log sheet both in log sheetand opera system. 在投訴本上和系統(tǒng)中更新客人的投訴。 7.???? In charge the guest preference collection andmodifying. 管理客人的喜好，收集更新。 8.???? Supervision the front desk to make sure all thestandards are met. 管理前臺員工確保所有操作流程都達(dá)到標(biāo)準(zhǔn). PERSONAL SPECIFICATION 個人能力描述 ·????? ExcellentEnglish language skills 優(yōu)秀的英語技能 ·????? Goodcustomer relations skills 良好的與客人溝通技能 ·????? Positiveoutgoing personality 積極的開朗的外向型的個性 ·????? Abilityto lead, motivate and develop a team of individuals 領(lǐng)導(dǎo)團(tuán)隊的每個人，積極學(xué)習(xí)，發(fā)展自我的能力.

崗位職責(zé) 1、負(fù)責(zé)協(xié)調(diào)和督促各部門做好各種工作。協(xié)調(diào)各部門的工作關(guān)系，處理和解決發(fā)生的各種問題和突發(fā)的各類事件。 2、代表總經(jīng)理接待和迎送夜間到離店的重要賓客，檢查有關(guān)部門做好服務(wù)工作。 3、負(fù)責(zé)酒店各班次的質(zhì)量管理工作。 4、記錄當(dāng)天工作的重要情況，發(fā)現(xiàn)的問題及處理的意見和結(jié)果，及時遞交總經(jīng)理閱示。 崗位要求 1、有同崗位工作經(jīng)驗1年以上。 2、懂得酒店管理一般理論知識和酒店管理制度和工作規(guī)范。 3、熟悉各種應(yīng)急預(yù)案的內(nèi)容和程序，了解接待禮儀、禮節(jié)。 4、熟悉外事紀(jì)律，了解旅游法規(guī)，懂得治安、消防條例等法律、法規(guī)等基本知識。 5、具有較強(qiáng)的組織、指揮、協(xié)調(diào)和控制等方面的管理能力，能處理賓客投訴和突發(fā)事件。 6、會撰寫本職范圍內(nèi)的應(yīng)用文，語言清晰。

崗位職責(zé) §? Provide one stop service to all Sangha Guests from Prearrival to post departure 為音昱水中天的客人從抵達(dá)前至離店后提供一站式服務(wù) §? To handle and resolve complaints and problems，timely share with other Heads of Departments. 負(fù)責(zé)并解決賓客投訴及相關(guān)問題，及時跟相關(guān)部門負(fù)責(zé)人分享。 §? To anticipate issues and resolve these before they become problematic. 提前預(yù)見可能出現(xiàn)的問題，并在問題發(fā)生前準(zhǔn)備方案并解決相關(guān)問題。 §? To increase guest interaction and to drive the guest satisfaction score of the retreat. 增進(jìn)與賓客的互動，從而提升整個音昱水中天的賓客滿意度。 §? To push and ensure all team members to compile and record guest preferences, like and dislikes, and to track it in preference sheet or guest profile system. 推動并確保所有成員收集并記錄賓客偏好、偏愛、禁忌，并將它記錄在賓客偏好表或賓客檔案中。 §? Coordinate activities with other Retreat departments in order to facilitate increased levels of communication and guest satisfaction. 與音昱水中天的其他部門有效溝通并協(xié)調(diào)所有服務(wù)以確保信息溝通順暢，從而提升賓客滿意度。 §? To regularly inspect the quality of service provided by all wellness concierge team members, and to ensure that all services are delivered according to standard. 經(jīng)常對部門所提供的服務(wù)品質(zhì)進(jìn)行檢查，從而確保所有服務(wù)符合標(biāo)準(zhǔn)。 §? To assist relevant departments of retreat for any basic requests to give quick and respond service to the guests. 協(xié)助其他相關(guān)部門迅速響應(yīng)并解決賓客的基本服務(wù)需求。 §? To maintain appropriate knowledge about local area, events happening in Suzhou. 充分掌握蘇州本地的相關(guān)知識、熱點活動等。 §? Carry out other ad hoc tasks and duties as required by Wellness concierge manager and senior management. 處理部門經(jīng)理及高級管理層委派的其他工作和任務(wù)。 任職要求 §? Fluent in English 流利的英語溝通能力 §? Optimistic, Charming, Collaborative Characters 靈活機(jī)敏，充滿魅力，協(xié)作共贏的個性特質(zhì) §? Backgrounds range from Hotel, Resort, Wellness. 具有酒店、度假村、康養(yǎng)中心相關(guān)背景。

上6休1 1、負(fù)責(zé)前臺的財產(chǎn)、設(shè)備的使用管理和保養(yǎng)工作，及各類資料的收集、存檔及管理工作； 2、日常接待客戶（如家長\小朋友），建立優(yōu)質(zhì)良好的賓客關(guān)系； 3、銷售生日派對套餐及次卡、券類，努力增加銷售； 4、線上對接客戶，處理賓客意見或建議； 5、領(lǐng)導(dǎo)安排的其他工作內(nèi)容。

  前臺主管的首要責(zé)任是迎接酒店的來賓和為其結(jié)賬，提供熱情、個性化的歡迎及在客人入住期間提供幫助。主管關(guān)注的重點是確保前臺團(tuán)隊的熱情接待和幫助客人。

W Insider 時訊達(dá)人 The W Insider DIFFERENTIATES and ELEVATES the guest experience utilizing their CONNECTION to the LOCAL COMMUNITY and TRENDSETTERS, along with ANTICIPATION ofquest wishes, to LINK our quests in a meaningful way with the latest, newestand coolest, and provide INSINER ACCESS to a world of WOW-exclusiveexperiences, both in and out of the hotel, that are EXTRAOEDINARY unexpectedand surprising. 時訊達(dá)人按照對我們不停追求時尚潮流的客人的所有需求，提前預(yù)計，提供不同凡響的信息，內(nèi)幕，后街聯(lián)系；以使我們的客人能夠完美的體驗W酒店的不同凡響的，非常突出的體驗。

Welcome Desk Coach (Supervisor)-(Japanese) 迎賓督導(dǎo) (前臺主管)-(日語) Responsiblefor the ongoing operations of the welcome desk, including but not limited toensuring all guests receive a warm and welcoming arrival, quick and efficientcheck-in process, handling guest enquiries and requests, cashiering and foreigncurrency exchange, recognise repeat guests and catering to preferences and theguest’s needs during their experience. Ensure that the welcome desk talents aremaximising their time with the guests and minimising time spent away oroff-stage. Be a key driver of the Starwood Preferred Guest program and providesupport to the Welcome Desk agents of any other hotel talent by providingassistance and training where necessary. 負(fù)責(zé)迎賓部的正常運(yùn)營，包括但不僅限于熱情溫暖的歡迎每一位客人，為客人高效辦理入住手續(xù)，處理客人的查詢與要求，負(fù)責(zé)收銀工作及外幣兌換業(yè)務(wù)，熟悉回頭客，并在客人入住體驗期間滿足客人的所有合理需要。盡量在對客區(qū)域工作，減少在后臺的時間。是部門參與喜達(dá)屋優(yōu)先顧客計劃的關(guān)鍵，并在有需要時幫助并培訓(xùn)迎賓專員或其他部門的英才。 Love the “W” brand and life style, passion with the new market trend, always looking for what’s New, What’s next. 熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感。總是尋找新的東西來領(lǐng)導(dǎo)市場。

上6休1，常住蘇州者優(yōu)先考慮 1、負(fù)責(zé)前臺收銀工作 2、場館收入?yún)R總?cè)請蠊芾?3、保證前臺及餐廳系統(tǒng)正常運(yùn)營，負(fù)責(zé)前臺資產(chǎn)管理 4、采購及供應(yīng)鏈管理 5、來館顧客接待和服務(wù) 6、配合內(nèi)場營運(yùn)及銷售完成生日會、團(tuán)建等活動 崗位要求 1、大專以上學(xué)歷，有酒店前臺、教育機(jī)構(gòu)服務(wù)類經(jīng)驗優(yōu)先； 2、有零售行業(yè)背景或連鎖便利店從業(yè)經(jīng)歷優(yōu)先； 3、具有較強(qiáng)的溝通、協(xié)同能力、責(zé)任心，工作條理性強(qiáng)，執(zhí)行能力強(qiáng)； 4、熟練使用Excel 、Word、OA、辦公軟件等優(yōu)先。 5、性格樂觀、積極，服從主管領(lǐng)導(dǎo)工作安排，能挑戰(zhàn)更高崗位職責(zé)

1.要求男性一名，形象氣質(zhì)佳，有會所接待經(jīng)驗者優(yōu)先。 工作職責(zé)： 1.負(fù)責(zé)業(yè)務(wù)前臺的客戶迎接、引領(lǐng)、接待、服務(wù)等工作； 2.以熱情、專業(yè)、謙恭的問候向每位賓客表示歡迎； 3.協(xié)助管家接待進(jìn)行客戶。 任職要求： 1、男性，儀表端正，舉止大方、形象氣質(zhì)佳； 2、善于有效聆聽，具備很強(qiáng)的服務(wù)意識，以熱情、友善的態(tài)度迎接賓客，始終保持微笑面對客戶； 3、團(tuán)隊合作意識強(qiáng)，溝通能力強(qiáng)，具有很好的親和力。

Welcome Desk Agent-(Japanese) 迎賓專員-(日語) Responsiblefor the ongoing operations of the welcome desk, including but not limited toensuring all guests receive a warm and welcoming arrival, quick and efficientcheck-in process, handling guest enquiries and requests, cashiering and foreigncurrency exchange, recognise repeat guests and catering to preferences and theguest’s needs during their experience. Ensure that time is maximised with theguests and minimising time spent away or off-stage. Drive the StarwoodPreferred Guest program and ensure all welcome desk targets are achieved. 參與迎賓部的日常運(yùn)營，包括但不僅限于熱情溫暖的歡迎每一位客人，為客人高效辦理入住手續(xù)，處理客人的查詢與要求，負(fù)責(zé)收銀工作及外幣兌換業(yè)務(wù)，熟悉回頭客，并在客人入住體驗期間滿足所有的客人需要。最大程度的保證位于對客區(qū)域的工作而減少在后臺的時間。積極參與喜達(dá)屋優(yōu)先顧客計劃并保證迎賓部門其它目標(biāo)的完成。 Love the “W” brand and life style, passion with the new market trend, always looking for what’s New, What’s next. 熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感。總是尋找新的東西來領(lǐng)導(dǎo)市場。

Whatever/ Whenever Agent/Coach 隨時/隨需（總機(jī)）專員/督導(dǎo) 負(fù)責(zé)部門的日常工作，包括但不僅限于接聽來電，處理客人要求和投訴，提供客房點餐相關(guān)服務(wù)和叫醒服務(wù)。管理隨時/隨需專員的工作并保證使用部門的標(biāo)準(zhǔn)程序，通過電話為客人提供高質(zhì)量的服務(wù)?；仡櫃z驗現(xiàn)有操作，如有需要或遇到問題及時匯報給隨時/隨需助理經(jīng)理。 熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感?？偸菍ふ倚碌臇|西來領(lǐng)導(dǎo)市場。

Job Purpose 工作目的 Operate the PABX system, providing efficient telephone services based on established hotel standards to ensure that optimum services is provided to hotel guests. 操作電話系統(tǒng)，確保電話服務(wù)的效率達(dá)到酒店標(biāo)準(zhǔn)，為客人提供最佳服務(wù) KEY RESULT AREAS 主要工作職責(zé) Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service. 以專業(yè)水平回復(fù)電話，就任何與電話有關(guān)的服務(wù)，如喚醒服務(wù)，提供幫助 Ensure all overseas messages are delivered to the hotel guests promptly. 確保將所有長途電話留言實時遞送至酒店客人處 Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the call accounting interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system. Report any irregularities to the Guest Service Manager or Supervisor at once. 確定所有相關(guān)設(shè)備運(yùn)轉(zhuǎn)良好，包括電話系統(tǒng)，所有長途電話的計算機(jī)打印輸出，數(shù)據(jù)轉(zhuǎn)換的接口系統(tǒng)，語音信箱系統(tǒng)，喚醒電話系統(tǒng)以及電話等候音樂系統(tǒng)等。若出現(xiàn)反常情況應(yīng)立即通知賓客服務(wù)經(jīng)理或主管 Ensure all respective associates are informed at once in case of emergency, such as fire, bomb threat. 確保在出現(xiàn)緊急情況諸如火災(zāi)，炸彈恐嚇時立即通知相關(guān)員工 Handle guest complaints and report daily occurrence and irregularities to the Service center Manager / Supervisor. 處理客人的投訴電話并向賓客服務(wù)中心經(jīng)理、主管匯報每日事務(wù)和異常情況 PERSONAL SPECIFICATION 個人能力描述 1. Pleasant personality, fluent in English with the knowledge on personal computer. 性格友好，流利英語，懂計算機(jī)使用技能 2. Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency 原則性強(qiáng)，職業(yè)化規(guī)范度高，具有良好的團(tuán)隊協(xié)作精神，出色的人際交往能力，誠實可靠、品行端正? 3. Have a strong sense of responsibility and learning ability, a good team spirit of collaboration 具有較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力、良好的團(tuán)隊合作意識

About the role? The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees?. Assists with the development of Guest Services employees?to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees?in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

Chief Concierge 首席禮賓司 帶領(lǐng)禮賓部團(tuán)隊按照W酒店要求工作。傳遞隨時隨需的服務(wù)理念，不斷尋求WOW客人的方法同時保持酒店的服務(wù)標(biāo)準(zhǔn)。禮賓司應(yīng)為客人提供問詢服務(wù)，安排餐飲，娛樂，旅游，運(yùn)輸?shù)刃枨蟆Ｊ紫Y賓司還需要負(fù)責(zé)準(zhǔn)確的記錄所有的安排和報告。 熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感。總是尋找新的東西來領(lǐng)導(dǎo)市場。

Job Purpose:??? 工作目的 Responsible for the ongoing efficient operation of Concierge department: Concierge Desk, Bell Service, Doorman, Drivers and Airport Representatives 負(fù)責(zé)禮賓部工作包括：禮賓臺，行李員，迎賓員，司機(jī)及機(jī)場代表。 KEY RESULT AREAS 主要工作職責(zé) 1.????Be responsible for Concierge Services, Bell Service& Drivers. 負(fù)責(zé)管理禮賓部，提供禮賓服務(wù)、行李服務(wù)和交通服務(wù)。 2.????Provide detailed and accurate information to guestsand other departments on a wide variety of services and facilities both withinand outside the establishment. 向客人和其它部門提供關(guān)于飯店內(nèi)外廣泛的服務(wù)和設(shè)施的詳細(xì)而準(zhǔn)確的信息。 3.????Directs and controls all subordinate to ensure thatall operational matters are handles on time and guest expectations are met. 監(jiān)管和控制所有下屬員工，確保所有運(yùn)營事項按時處理，并達(dá)到客人期望。 4.????Prepares duty rosters and ensuring most efficientuse of manpower resources. 安排員工班次，確保最有效地利用人力資源。 5.????Co-ordinates guest transportation requirements andtakes corrective action in the event of anticipated problems. 協(xié)調(diào)客人的用車需求，并對可能出現(xiàn)的問題采取正確的措施。 6.????Handles all incoming and outgoing mail, documentingas required. 按要求處理所有進(jìn)出郵件，和文件。 7.????Interacts with the Resort Host on day to dayoperational matters to ensure guest needs and requests are attended to quicklyand efficiently. 在日常的酒店工作中要與前廳接待溝通，確?？腿说男枨蟮玫娇焖儆行У慕鉀Q。 8.????Supervises luggage, message and guest delivery andpick-ups. 管理好所有需要遞送和接運(yùn)的行李，留言和需要接送的客人。 PERSONAL SPECIFICATION 個人能力描述 ·???? Goodlocal and English language skills 良好的母語和英語技能 ·???? Abilityto read and write 閱讀和書寫能力 ·???? Positiveapproach to customer service 為客戶服務(wù)的積極態(tài)度 ·???? Ableto handle physically demanding workload 能處理要求的體力工作 ·???? Abilityto lead, motivate, and develop a team of individuals 個人的領(lǐng)導(dǎo)能力和提高和發(fā)展一個團(tuán)隊的能力

Concierge Coach/?Welcome Ambassador 禮賓督導(dǎo)/迎賓大使 Love the “W” brand and life style, passion with the new market trend, always looking for what’s New, What’s next. 熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感。總是尋找新的東西來領(lǐng)導(dǎo)市場。

崗位職責(zé) 1.協(xié)助住客搬遷行李； 2.負(fù)責(zé)所有電話詢問及柜臺詢問事宜； 3.保持行李搬遷能提供迅速及友善之服務(wù)； 4.代理行李保管事宜和簽發(fā)行李索取標(biāo)簽事宜； 5.保養(yǎng)行李服務(wù)設(shè)備； 6.提供大堂正門之開門迎賓服務(wù)； 7.迎接客人，提供幫助，把客人引領(lǐng)到總臺接待處； 8.在正門開門及歡迎客人時，如遇雨天，需拿傘方便客人上、下車； 9.帶領(lǐng)客人到指定房間及介紹房間設(shè)備及其使用方法； 10.住客退房時，引領(lǐng)其到收款臺辦理退房手續(xù)； 11.協(xié)助保持大堂區(qū)域清潔和整齊； 12.對上向行李組主任報告及負(fù)責(zé)。 崗位要求 1.良好的英語運(yùn)用能力； 2.身體健康，思維敏捷。