男性管家一名， 要求: 1.負責會所的日常運營及財務(wù)支出管理 2.負責會所員工的協(xié)調(diào)安排及考勤管理 3.根據(jù)老板行程進行安排及老板客戶的接待工作

1. Supervisesand manages all subordinate Villa Attendants to ensurethat all day to day operational matters are handled on time and guestexpectations are met. 監(jiān)督和管理所有下屬的服務(wù)員，確保每天的運營事宜得到及時處理和滿足客人需求。 2.Assigns villas for cleaning as perschedules and monitors the cleaning process. 按要求安排清潔和監(jiān)管清潔程序。 3.Ensures that vacant rooms are cleaned ontime, checks them on completion of cleaning and reports back to housekeepingonce complete. 確?？辗考皶r清潔，檢查清潔完成情況，完成時及時報告給辦公室。 4.Reports engineering failures andbreakdowns and follows up on repair schedules. 報告工程缺陷，跟進維修的進度。 5.Oversees the cleanliness and maintenanceof housekeeping pantries ensuring par stocks are properly in order. 監(jiān)督客房部工作間的干凈和維護，確保物品擺放有序。 6.Oversees the issuing, controlling andapplication of housekeeping cleaning chemicals. 監(jiān)管客房部清潔用品的發(fā)放，控制和使用。 7.To attend to any ad hoc guest requestsensuring that they are is properly attended to. 關(guān)注客人的任何需求，并確保得到合理關(guān)注。 8.To oversee the turndown process ensuringspecially requested times are adhered to. 監(jiān)管開夜床的過程，確保特殊要求得到及時滿足。 崗位要求 1.Diploma or Degree preferably inhospitality or related field. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W歷。 2. More than 2 years working experience inthe same position is preferred. 2年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 3. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務(wù)的要求。 4. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 5.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問題的解決和跟進技巧。

Style Coach (Supervisor) /Captain 客房造型督導（主管）/領(lǐng)班 Under the guidance supervision of the Style floormanager and establish policies and procedures of the Hotel and the StyleDepartment, supervise the activities and behaviour of Stylist / housemen toensure clean, orderly and attractive guestrooms and surrounding public area;Suggest and develop training programs to improve efficiency, productivity andperformance of Stylist/housemen. 在客房造型樓層經(jīng)理的指導下，建立酒店和客房造型部的政策和流程，管理客房造型師的態(tài)度和舉止行為，確?？头吭煨蛶熢谇鍧嵎块g和周圍公共區(qū)域時態(tài)度是否認真，提供意見和發(fā)展培訓計劃來提高效率及客房造型師的工作效率和表現(xiàn)。

工作職責 客房部主管負責協(xié)調(diào)、督導所有樓層員工，確保完成被賦予的所有工作項目。按照四季集團及本地酒店所制定的標準、方針、政策,樓層主管要負責客房和周圍環(huán)境的衛(wèi)生，力爭為我們的客人提供友善、高效的顧客第一的服務(wù)。 工作要求 1. 高中/大專畢業(yè)學歷或同等以上文化程度。 2. 至少2-3年國際品牌酒店的同等崗位工作經(jīng)驗。 3. 冷靜耐心，具備服務(wù)熱情。有強烈的事業(yè)心與責任心，具備團隊精神，秉公辦事。 4. 對酒店運作有基本知識。 5. 良好的交流溝通能力。 6. 能夠講普通話及具備在中國工作的許可。

工作職責 客房服務(wù)員的職責是清潔并維持客房和周圍環(huán)境，遵循四季集團和酒店的標準，方針和政策為顧客服務(wù)，力爭創(chuàng)造友善的，有效的和令顧客滿意的服務(wù)環(huán)境。 工作要求 1. 完成12年義務(wù)教育。 2. 至少1年國際品牌酒店的工作經(jīng)驗。 3. 良好的交流溝通能力。 4. 冷靜耐心，具備服務(wù)熱情。有強烈的事業(yè)心與責任心，具備團隊精神，秉公辦事。 5. 能夠講普通話及具備在中國工作的許可。

工作職責 客房配送員的職責是及時準確的配送客房所需布草，遵循四季集團和酒店的標準,方針和政策為顧客服務(wù)，力爭創(chuàng)造友善的，有效的和令顧客滿意的服務(wù)環(huán)境. 工作要求 1. 完成12年義務(wù)教育。 2. 至少1年國際品牌酒店的工作經(jīng)驗。

Job Purpose:? ? 工作目的 To clean and service guest villas in an efficient and timely manner ensuring the hotel achieves its guest expectation objectives 以高效、及時的方式為客人提供清潔和服務(wù)，確保能夠達到酒店客人的期望。 KEY RESULT AREAS 主要工作職責 1.????Cleans and services all guest villas according tothe pre-determined standards as per schedules 根據(jù)預先的標準，清潔和服務(wù)客房。 2.????Turns down guest rooms in a timely manner asdirected 按要求及時給客人提供開夜床服務(wù)。 3.????Reports engineering failures and breakdowns toimmediate supervisors 及時向主管報告工程缺陷 4.????Cleans and maintains housekeeping pantries ensuringpar stocks are properly in order 清潔和維護客房部的工作間，確保存儲物緊然有序 5.????Ensures housekeeping carts are clean, tidy andproperly stocked for use 確?？头坎康能嚫蓛粽麧?，存放有序。 6.????Check plants and report any problems to supervisorimmediately 檢查植物，發(fā)現(xiàn)問題立即報告給主管 7.????Report mini bar consumption to the HousekeepingSupervisor and assist in minibar replenishment 把酒水消費報給客房部的主管，并幫助補充迷你吧 8.????To attend to any ad hoc guests requests ensuringthat they are is properly attended to 留心所有的客人需求，確保得到合理的關(guān)注 PERSONAL SPECIFICATION 個人能力描述 ·???? Inpossession of all essential faculties 綜合素質(zhì) ·???? Strongstamina 精力充沛 ·???? Positiveapproach to customer service Ability to cope with pressure. 應(yīng)對壓力的能力

職位概述 負責公共區(qū)域的監(jiān)管、安排工作。 在客房部總監(jiān)指導下對酒店公共區(qū)域服務(wù)員進行管理，使酒店公共區(qū)域的衛(wèi)生和質(zhì)量要求達到四季標準。 職位要求 擁有奢華酒店同等崗位經(jīng)驗者優(yōu)先被考慮。

職位概述 負責公共區(qū)域的清潔，使酒店公共區(qū)域的衛(wèi)生和質(zhì)量要求達到四季標準。 職位要求 擁有奢華酒店同等崗位經(jīng)驗者優(yōu)先被考慮。

【崗位職責】 熟悉并能正確處理各種不同的布巾。 確保正確使用設(shè)備和化學劑。 立即向洗衣房經(jīng)理和主管匯報有關(guān)設(shè)備故障的問題。 細心處理客人衣物，盡量避免損壞、縮水、丟失紐扣等。 在有要求時收集客人衣物，確保準確記錄客人房號。洗衣前后檢查所有項目并記錄損壞、褪色等，對自己不熟悉的衣料不能擅自處理。 核算客人洗衣的成本，并確保準確及時的寄出。 向客人提供優(yōu)質(zhì)服務(wù)。 確?？腿诵枨蠛秃侠硪蟊粷M足。 不斷地尋找機會發(fā)展對客服務(wù)。 采取適當?shù)男袆咏鉀Q客人的投訴。 堅持酒店安全制度、緊急情況處理規(guī)定和程序。 堅持酒店的清潔和養(yǎng)護。 保持維護所在工作區(qū)域的高度整潔。 識別出客衣的種類 能夠開關(guān)濕洗機器 將容易變形的衣物放入到洗衣網(wǎng)中 需要的情況下可以人工去除污漬 調(diào)整機器烘干衣物 清潔機器 完成主管交給的額外任務(wù) 【崗位要求】 會識別不同布巾, 熟悉洗衣所用的化學試劑。 高中學歷。 有相關(guān)的洗衣房工作經(jīng)驗。

崗位工作內(nèi)容： ? 負責所分配的客房和服務(wù)區(qū)域的清潔。 ? 根據(jù)標準和程序清潔和供應(yīng)客房 ? 提供并確保獨特的僧伽體驗標準在整個部門得到充分執(zhí)行、維護和執(zhí)行，以滿足并超過客人的期望，并負責實現(xiàn)客人滿意度調(diào)查的目標 ? 與工程部緊密合作，確保在高入住期/天內(nèi)沒有任何故障或停用房間 ? 根據(jù)政策確保高質(zhì)量的清潔。 ? 保持手推車整潔，供應(yīng)充足 ? 及時、高效、禮貌地回應(yīng)客人的要求，為客人提供優(yōu)質(zhì)的服務(wù) ? 巧妙處理客人的詢問、投訴和緊急情況，確?？腿藵M意，同時兼顧公司利益 ? 通過不斷循環(huán)所有相關(guān)區(qū)域，提供支持和指導，提供最高的清潔標準 ? 與餐飲部和前廳部緊密合作，確保根據(jù)客人的喜好/標準，為客人準備/提供/設(shè)置歡迎/夜退設(shè)施 ? 維護所有設(shè)備處于良好的工作狀態(tài) ? 按時報到，并始終穿著正確的制服 ? 根據(jù)政策為所有貴賓提供夜床服務(wù)。 ? 向主管報告任何亞麻、家具或設(shè)備的丟失或損壞 ? 向樓層主管報告維修缺陷 ? 與自己的同事和其他部門保持良好的工作關(guān)系 ? 參加月度團隊會議和定期會議，加強有效溝通 ? 遵守酒店的安全和應(yīng)急政策和程序 ? 堅持酒店的清潔和維護計劃 ? 確保你的工作區(qū)域保持高水平的清潔 ? 如果需要，在你的工作區(qū)域進行蟲害控制和衛(wèi)生活動。時刻積極采取預防措施，確保環(huán)境整潔、無異味 ?  時刻牢記可持續(xù)發(fā)展和節(jié)能理念，并使之成為現(xiàn)實 崗位要求： 1. 良好的化學品和潔凈室使用知識。 2. 至少1年以上家政工作經(jīng)驗或類似職位。 3. 有酒店工作經(jīng)驗或類似背景者優(yōu)先。 4. 高中或職業(yè)培訓學校畢業(yè)。 5. 面對壓力，態(tài)度積極

【崗位職責】 1、負責存貨、物品的核算工作。 2、認真審核入庫單、直撥單、出庫單等單據(jù)，檢查手續(xù)是否齊全、書寫是否規(guī)范、金額計算有無錯誤，并錄入財務(wù)軟件的“存貨核算”模塊的記錄進行核對。 3、組織并參與每月的庫存盤點工作，對盤點情況進行分析報告，監(jiān)督庫存管理，協(xié)助做好節(jié)支降耗的工作；避免出現(xiàn)庫存量過大，占用資金或產(chǎn)生霉變等情況發(fā)生。 4、向財務(wù)報送進出庫報表等，保證帳帳相符、帳實相符。 5、每日完成樓層備品的分發(fā)工作。 6、協(xié)助完成樓層配送工作。 【崗位要求】 1、高中以上學歷。 2、理解采購，保管，和分發(fā)程序。 3、電腦操作能力好。 4、良好的貨品控制能力。

1.Cleans and services all guest villasaccording to the pre-determined standards as per schedules. 根據(jù)預先的標準，清潔和服務(wù)客房。 2.Turns down guest rooms in a timely manneras directed. 按要求及時給客人提供開夜床服務(wù)。 3.Reports engineering failures andbreakdowns to immediate supervisors. 及時向主管報告工程缺陷。 4.Cleans and maintains housekeepingpantries ensuring par stocks are properly in order. 清潔和維護客房部的工作間，確保存儲物緊然有序。 5.Report mini bar consumption to theHousekeeping Supervisor and assist in minibar replenishment. 把酒水消費報給客房部的主管，并補充迷你吧。 6.To attend to any ad hoc guests’ requestsensuring that they are is properly attended to. 留心所有的客人需求，確保得到合理的關(guān)注。 7.Executes departmental administrationfilling in forms and checklists as required on time. 執(zhí)行部門的管理，按要求準時填寫表格和檢查表。 8.Maintains and adheres to the policyregarding lost and found and reports any security concerns to captain. 維持和堅持酒店相關(guān)客人遺留物品的政策，報告任何安全隱患給領(lǐng)班。 9.Handles customer complaints if possible,or reports them to supervisors. 如果可能，處理客人投訴，并報告給主管。 崗位要求 1. More than 1 year working experience inthe same position is preferred. 1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務(wù)的要求。 3. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問題的解決和跟進技巧。

熱愛酒店行業(yè)！

我們期待的你： 是在校生 有持續(xù)學習能力 熱情陽光，自信不社恐 熱愛服務(wù)行業(yè)，喜歡與人打交道 英語溝通能力佳 實習時長不少于六個月

崗位職責 1.協(xié)助住客搬遷行李； 2.負責所有電話詢問及柜臺詢問事宜； 3.保持行李搬遷能提供迅速及友善之服務(wù)； 4.代理行李保管事宜和簽發(fā)行李索取標簽事宜； 5.保養(yǎng)行李服務(wù)設(shè)備； 6.提供大堂正門之開門迎賓服務(wù)； 7.迎接客人，提供幫助，把客人引領(lǐng)到總臺接待處； 8.在正門開門及歡迎客人時，如遇雨天，需拿傘方便客人上、下車； 9.帶領(lǐng)客人到指定房間及介紹房間設(shè)備及其使用方法； 10.住客退房時，引領(lǐng)其到收款臺辦理退房手續(xù)； 11.協(xié)助保持大堂區(qū)域清潔和整齊； 12.對上向行李組主任報告及負責。 崗位要求 1.良好的英語運用能力； 2.身體健康，思維敏捷。

Job Purpose:??? 工作目的 Carrythe luggage of customers and introduce them to the on-site facilities andservices. 熱情周到地為客人搬運行李，向客人介紹店內(nèi)設(shè)施與服務(wù)項目。 KEY RESULT AREAS 主要工作職責 1.????Obey the work instructions and arrangements of thedepartment manager. 服從部門經(jīng)理的工作指示及安排。 2.????Keep up to date with the latest room status, dining,meetings and other relevant information. 掌握酒店最新的客房狀態(tài)，餐飲情況、會議情況及其它有關(guān)信息。 3.????Pay attention to the hygiene of the hall and luggagedepartment equipment, clean frequently, keep it clean, and pay attention tomaintenance. 留意大廳及行李部設(shè)備的衛(wèi)生，經(jīng)常打掃，保持清潔，注意保養(yǎng)。 4.????Pay attention to safety guidelines and other noticesin the lobby, keep them in place, remove recent signs in a timely manner, andevacuate to the designated storage place. 留意安全指南和大廳內(nèi)其它布告，保持其正常放置，及時撤換近期的告示牌，并撤至指定的存放地點。 5.????Welcome guests and offer to help guests by directingthem to check-in. 對抵店客人表示歡迎并主動為客人提供幫助，指引客人入住登記處。 6.????In accordance with the baggage service process andrequirements, we provide baggage handling services for arriving and departingguests, and record each delivery. 按照行李服務(wù)流程和要求，為抵離客人提供行李搬運服務(wù)，并將每次運送情況做好記錄。 7.????Stand guard carefully according to the designatedlocation, pay close attention to the dynamics of guests and the luggage theycarry, and prevent the loss of luggage. 按指定位置認真站崗，密切注意來往客人的動態(tài)及其所攜帶的行李，防止行李丟失。 8.????Responsible for the registration, storage andcollection of luggage of in-store guests. 負責在店客人行李的寄存登記、保管和領(lǐng)取工作。 PERSONAL SPECIFICATION 個人能力描述 ·? ? Good local and English language skills ?良好的母語和英語技能 ·?Ability to read and write ?閱讀和書寫能力 ·??Positive approach to customer service ?為客戶服務(wù)的積極態(tài)度 ·? Able to handle physically demanding workload ?能處理要求的體力工作 ·????Ability to lead, motivate, and develop a team ofindividuals ?個人的領(lǐng)導能力和提高和發(fā)展一個團隊的能力

About the role? The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees?. Assists with the development of Guest Services employees?to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees?in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

Job Purpose:??? 工作目的 Responsible for the ongoing efficient operation of Concierge department: Concierge Desk, Bell Service, Doorman, Drivers and Airport Representatives 負責禮賓部工作包括：禮賓臺，行李員，迎賓員，司機及機場代表。 KEY RESULT AREAS 主要工作職責 1.????Be responsible for Concierge Services, Bell Service& Drivers. 負責管理禮賓部，提供禮賓服務(wù)、行李服務(wù)和交通服務(wù)。 2.????Provide detailed and accurate information to guestsand other departments on a wide variety of services and facilities both withinand outside the establishment. 向客人和其它部門提供關(guān)于飯店內(nèi)外廣泛的服務(wù)和設(shè)施的詳細而準確的信息。 3.????Directs and controls all subordinate to ensure thatall operational matters are handles on time and guest expectations are met. 監(jiān)管和控制所有下屬員工，確保所有運營事項按時處理，并達到客人期望。 4.????Prepares duty rosters and ensuring most efficientuse of manpower resources. 安排員工班次，確保最有效地利用人力資源。 5.????Co-ordinates guest transportation requirements andtakes corrective action in the event of anticipated problems. 協(xié)調(diào)客人的用車需求，并對可能出現(xiàn)的問題采取正確的措施。 6.????Handles all incoming and outgoing mail, documentingas required. 按要求處理所有進出郵件，和文件。 7.????Interacts with the Resort Host on day to dayoperational matters to ensure guest needs and requests are attended to quicklyand efficiently. 在日常的酒店工作中要與前廳接待溝通，確?？腿说男枨蟮玫娇焖儆行У慕鉀Q。 8.????Supervises luggage, message and guest delivery andpick-ups. 管理好所有需要遞送和接運的行李，留言和需要接送的客人。 PERSONAL SPECIFICATION 個人能力描述 ·???? Goodlocal and English language skills 良好的母語和英語技能 ·???? Abilityto read and write 閱讀和書寫能力 ·???? Positiveapproach to customer service 為客戶服務(wù)的積極態(tài)度 ·???? Ableto handle physically demanding workload 能處理要求的體力工作 ·???? Abilityto lead, motivate, and develop a team of individuals 個人的領(lǐng)導能力和提高和發(fā)展一個團隊的能力