1. Supervisesand manages all subordinate Villa Attendants to ensurethat all day to day operational matters are handled on time and guestexpectations are met. 監(jiān)督和管理所有下屬的服務(wù)員，確保每天的運(yùn)營(yíng)事宜得到及時(shí)處理和滿(mǎn)足客人需求。 2.Assigns villas for cleaning as perschedules and monitors the cleaning process. 按要求安排清潔和監(jiān)管清潔程序。 3.Ensures that vacant rooms are cleaned ontime, checks them on completion of cleaning and reports back to housekeepingonce complete. 確保空房及時(shí)清潔，檢查清潔完成情況，完成時(shí)及時(shí)報(bào)告給辦公室。 4.Reports engineering failures andbreakdowns and follows up on repair schedules. 報(bào)告工程缺陷，跟進(jìn)維修的進(jìn)度。 5.Oversees the cleanliness and maintenanceof housekeeping pantries ensuring par stocks are properly in order. 監(jiān)督客房部工作間的干凈和維護(hù)，確保物品擺放有序。 6.Oversees the issuing, controlling andapplication of housekeeping cleaning chemicals. 監(jiān)管客房部清潔用品的發(fā)放，控制和使用。 7.To attend to any ad hoc guest requestsensuring that they are is properly attended to. 關(guān)注客人的任何需求，并確保得到合理關(guān)注。 8.To oversee the turndown process ensuringspecially requested times are adhered to. 監(jiān)管開(kāi)夜床的過(guò)程，確保特殊要求得到及時(shí)滿(mǎn)足。 崗位要求 1.Diploma or Degree preferably inhospitality or related field. 酒店管理或相關(guān)專(zhuān)業(yè)的本科或?qū)？茖W(xué)歷。 2. More than 2 years working experience inthe same position is preferred. 2年以上同崗位工作經(jīng)驗(yàn)者優(yōu)先考慮。 3. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對(duì)客服務(wù)的要求。 4. professional and responsible, civilizedbehavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 5.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問(wèn)題的解決和跟進(jìn)技巧。

Style Coach (Supervisor) /Captain 客房造型督導(dǎo)（主管）/領(lǐng)班 Under the guidance supervision of the Style floormanager and establish policies and procedures of the Hotel and the StyleDepartment, supervise the activities and behaviour of Stylist / housemen toensure clean, orderly and attractive guestrooms and surrounding public area;Suggest and develop training programs to improve efficiency, productivity andperformance of Stylist/housemen. 在客房造型樓層經(jīng)理的指導(dǎo)下，建立酒店和客房造型部的政策和流程，管理客房造型師的態(tài)度和舉止行為，確?？头吭煨蛶熢谇鍧嵎块g和周?chē)矃^(qū)域時(shí)態(tài)度是否認(rèn)真，提供意見(jiàn)和發(fā)展培訓(xùn)計(jì)劃來(lái)提高效率及客房造型師的工作效率和表現(xiàn)。

工作職責(zé) 客房部主管負(fù)責(zé)協(xié)調(diào)、督導(dǎo)所有樓層員工，確保完成被賦予的所有工作項(xiàng)目。按照四季集團(tuán)及本地酒店所制定的標(biāo)準(zhǔn)、方針、政策,樓層主管要負(fù)責(zé)客房和周?chē)h(huán)境的衛(wèi)生，力爭(zhēng)為我們的客人提供友善、高效的顧客第一的服務(wù)。 工作要求 1. 高中/大專(zhuān)畢業(yè)學(xué)歷或同等以上文化程度。 2. 至少2-3年國(guó)際品牌酒店的同等崗位工作經(jīng)驗(yàn)。 3. 冷靜耐心，具備服務(wù)熱情。有強(qiáng)烈的事業(yè)心與責(zé)任心，具備團(tuán)隊(duì)精神，秉公辦事。 4. 對(duì)酒店運(yùn)作有基本知識(shí)。 5. 良好的交流溝通能力。 6. 能夠講普通話(huà)及具備在中國(guó)工作的許可。

Job Purpose:? ? 工作目的 Directs and supervises the actions of all attendants to ensure hotel guest satisfaction is achieved. 指導(dǎo)和管理所有服務(wù)員的行動(dòng)，確保能夠達(dá)到酒店客人滿(mǎn)意度 KEY RESULT AREAS 主要工作職責(zé) 1.????Directs and controls all subordinate VillaAttendants to ensure that all day to day operational matters are handled ontime and guest expectations are met. 知道和控制所有下屬的服務(wù)員，確保每天的運(yùn)營(yíng)事宜得到及時(shí)處理和滿(mǎn)足客人需求。 2.????Assigns villas for cleaning as per schedules andmonitors the cleaning process. 按要求安排清潔和監(jiān)管清潔程序。 3.????Ensures that vacant rooms are cleaned on time,checks them on completion of cleaning and reports back to housekeeping oncecomplete. 確保空房及時(shí)清潔，檢查清潔完成情況，完成時(shí)及時(shí)報(bào)告給辦公室。 4.????Reports engineering failures and breakdowns andfollows up on repair schedules 報(bào)告工程缺陷，跟進(jìn)維修的進(jìn)度。 5.????Oversees the cleanliness and maintenance ofhousekeeping pantries ensuring par stocks are properly in order 監(jiān)督客房部工作間的干凈和維護(hù)，確保物品擺放有序。 6.????Monitor plant condition and report any problems tosupervisor immediate. 監(jiān)管植物狀況，發(fā)現(xiàn)問(wèn)題立即報(bào)告給上級(jí)主管。 7.????Oversees the mini bar operation ensuring bars arerestocked in a timely and efficient manner. 監(jiān)管小酒吧的運(yùn)營(yíng)，確保酒吧的補(bǔ)充及時(shí)有效。 8.????Oversees the issuing, controlling and application ofhousekeeping cleaning chemicals. 監(jiān)管客房部清潔用品的發(fā)放，控制和使用。 PERSONAL SPECIFICATION 個(gè)人能力描述 ·???? ExcellentEnglish language skills 優(yōu)秀的英語(yǔ)技能 ·???? Goodcustomer relations skills 良好的與客人溝通技能 ·???? Positiveoutgoing personality 積極的開(kāi)朗的外向型的個(gè)性 ·???? Abilityto lead, motivate and develop a team of individuals 領(lǐng)導(dǎo)團(tuán)隊(duì)的每個(gè)人，積極學(xué)習(xí)，發(fā)展自我的能力.

工作職責(zé) 客房服務(wù)員的職責(zé)是清潔并維持客房和周?chē)h(huán)境，遵循四季集團(tuán)和酒店的標(biāo)準(zhǔn)，方針和政策為顧客服務(wù)，力爭(zhēng)創(chuàng)造友善的，有效的和令顧客滿(mǎn)意的服務(wù)環(huán)境。 工作要求 1. 完成12年義務(wù)教育。 2. 至少1年國(guó)際品牌酒店的工作經(jīng)驗(yàn)。 3. 良好的交流溝通能力。 4. 冷靜耐心，具備服務(wù)熱情。有強(qiáng)烈的事業(yè)心與責(zé)任心，具備團(tuán)隊(duì)精神，秉公辦事。 5. 能夠講普通話(huà)及具備在中國(guó)工作的許可。

Job Purpose:? ? 工作目的 To clean and service guest villas in an efficient and timely manner ensuring the hotel achieves its guest expectation objectives 以高效、及時(shí)的方式為客人提供清潔和服務(wù)，確保能夠達(dá)到酒店客人的期望。 KEY RESULT AREAS 主要工作職責(zé) 1.????Cleans and services all guest villas according tothe pre-determined standards as per schedules 根據(jù)預(yù)先的標(biāo)準(zhǔn)，清潔和服務(wù)客房。 2.????Turns down guest rooms in a timely manner asdirected 按要求及時(shí)給客人提供開(kāi)夜床服務(wù)。 3.????Reports engineering failures and breakdowns toimmediate supervisors 及時(shí)向主管報(bào)告工程缺陷 4.????Cleans and maintains housekeeping pantries ensuringpar stocks are properly in order 清潔和維護(hù)客房部的工作間，確保存儲(chǔ)物緊然有序 5.????Ensures housekeeping carts are clean, tidy andproperly stocked for use 確保客房部的車(chē)干凈整潔，存放有序。 6.????Check plants and report any problems to supervisorimmediately 檢查植物，發(fā)現(xiàn)問(wèn)題立即報(bào)告給主管 7.????Report mini bar consumption to the HousekeepingSupervisor and assist in minibar replenishment 把酒水消費(fèi)報(bào)給客房部的主管，并幫助補(bǔ)充迷你吧 8.????To attend to any ad hoc guests requests ensuringthat they are is properly attended to 留心所有的客人需求，確保得到合理的關(guān)注 PERSONAL SPECIFICATION 個(gè)人能力描述 ·???? Inpossession of all essential faculties 綜合素質(zhì) ·???? Strongstamina 精力充沛 ·???? Positiveapproach to customer service Ability to cope with pressure. 應(yīng)對(duì)壓力的能力

工作職責(zé) 客房配送員的職責(zé)是及時(shí)準(zhǔn)確的配送客房所需布草，遵循四季集團(tuán)和酒店的標(biāo)準(zhǔn),方針和政策為顧客服務(wù)，力爭(zhēng)創(chuàng)造友善的，有效的和令顧客滿(mǎn)意的服務(wù)環(huán)境. 工作要求 1. 完成12年義務(wù)教育。 2. 至少1年國(guó)際品牌酒店的工作經(jīng)驗(yàn)。

職位概述 負(fù)責(zé)公共區(qū)域的監(jiān)管、安排工作。 在客房部總監(jiān)指導(dǎo)下對(duì)酒店公共區(qū)域服務(wù)員進(jìn)行管理，使酒店公共區(qū)域的衛(wèi)生和質(zhì)量要求達(dá)到四季標(biāo)準(zhǔn)。 職位要求 擁有奢華酒店同等崗位經(jīng)驗(yàn)者優(yōu)先被考慮。

職位概述 負(fù)責(zé)公共區(qū)域的清潔，使酒店公共區(qū)域的衛(wèi)生和質(zhì)量要求達(dá)到四季標(biāo)準(zhǔn)。 職位要求 擁有奢華酒店同等崗位經(jīng)驗(yàn)者優(yōu)先被考慮。

【崗位職責(zé)】 熟悉并能正確處理各種不同的布巾。 確保正確使用設(shè)備和化學(xué)劑。 立即向洗衣房經(jīng)理和主管匯報(bào)有關(guān)設(shè)備故障的問(wèn)題。 細(xì)心處理客人衣物，盡量避免損壞、縮水、丟失紐扣等。 在有要求時(shí)收集客人衣物，確保準(zhǔn)確記錄客人房號(hào)。洗衣前后檢查所有項(xiàng)目并記錄損壞、褪色等，對(duì)自己不熟悉的衣料不能擅自處理。 核算客人洗衣的成本，并確保準(zhǔn)確及時(shí)的寄出。 向客人提供優(yōu)質(zhì)服務(wù)。 確?？腿诵枨蠛秃侠硪蟊粷M(mǎn)足。 不斷地尋找機(jī)會(huì)發(fā)展對(duì)客服務(wù)。 采取適當(dāng)?shù)男袆?dòng)解決客人的投訴。 堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。 堅(jiān)持酒店的清潔和養(yǎng)護(hù)。 保持維護(hù)所在工作區(qū)域的高度整潔。 識(shí)別出客衣的種類(lèi) 能夠開(kāi)關(guān)濕洗機(jī)器 將容易變形的衣物放入到洗衣網(wǎng)中 需要的情況下可以人工去除污漬 調(diào)整機(jī)器烘干衣物 清潔機(jī)器 完成主管交給的額外任務(wù) 【崗位要求】 會(huì)識(shí)別不同布巾, 熟悉洗衣所用的化學(xué)試劑。 高中學(xué)歷。 有相關(guān)的洗衣房工作經(jīng)驗(yàn)。

工作職責(zé) 負(fù)責(zé)每天準(zhǔn)備客房服務(wù)員的任務(wù)分配，并以最快的速度回復(fù)其他部門(mén)咨詢(xún)要求。記錄并處理前臺(tái)的要求和信息。 這些轉(zhuǎn)接服務(wù)必須高效并且考慮到客人的需要. 保證所有的電話(huà)都得到了準(zhǔn)確地記錄 用 Excel , Word 完成報(bào)告 每天定時(shí)編發(fā)房態(tài)表 并通知客房樓層 分發(fā)拷機(jī)和鑰匙 在工作記錄本上記錄所有的特殊服務(wù)以及給予客人的照顧 , 并通知客房樓層跟進(jìn)完成 準(zhǔn)備次日服務(wù)員的工作單 分配中班服務(wù)員的工作單 檢查并歸檔所有已完成的工作單 負(fù)責(zé)客人遺留物品的檢查登記工作 保證人員進(jìn)出的登記和鑰匙取還情況 確保在交接記錄本上的交接記錄清楚、完整 負(fù)責(zé)部門(mén)考勤和餐卡的統(tǒng)計(jì)工作 負(fù)責(zé)部門(mén)采購(gòu)工作 工作要求 有1年或以上國(guó)際五星級(jí)酒店相關(guān)文員職位工作經(jīng)驗(yàn)為佳 冷靜耐心，具備服務(wù)熱情 熟知電腦操作及辦公軟件應(yīng)用 邏輯性強(qiáng)、注重細(xì)節(jié)、平易近人及樂(lè)于幫助他人

崗位工作內(nèi)容： ? 負(fù)責(zé)所分配的客房和服務(wù)區(qū)域的清潔。 ? 根據(jù)標(biāo)準(zhǔn)和程序清潔和供應(yīng)客房 ? 提供并確保獨(dú)特的僧伽體驗(yàn)標(biāo)準(zhǔn)在整個(gè)部門(mén)得到充分執(zhí)行、維護(hù)和執(zhí)行，以滿(mǎn)足并超過(guò)客人的期望，并負(fù)責(zé)實(shí)現(xiàn)客人滿(mǎn)意度調(diào)查的目標(biāo) ? 與工程部緊密合作，確保在高入住期/天內(nèi)沒(méi)有任何故障或停用房間 ? 根據(jù)政策確保高質(zhì)量的清潔。 ? 保持手推車(chē)整潔，供應(yīng)充足 ? 及時(shí)、高效、禮貌地回應(yīng)客人的要求，為客人提供優(yōu)質(zhì)的服務(wù) ? 巧妙處理客人的詢(xún)問(wèn)、投訴和緊急情況，確保客人滿(mǎn)意，同時(shí)兼顧公司利益 ? 通過(guò)不斷循環(huán)所有相關(guān)區(qū)域，提供支持和指導(dǎo)，提供最高的清潔標(biāo)準(zhǔn) ? 與餐飲部和前廳部緊密合作，確保根據(jù)客人的喜好/標(biāo)準(zhǔn)，為客人準(zhǔn)備/提供/設(shè)置歡迎/夜退設(shè)施 ? 維護(hù)所有設(shè)備處于良好的工作狀態(tài) ? 按時(shí)報(bào)到，并始終穿著正確的制服 ? 根據(jù)政策為所有貴賓提供夜床服務(wù)。 ? 向主管報(bào)告任何亞麻、家具或設(shè)備的丟失或損壞 ? 向樓層主管報(bào)告維修缺陷 ? 與自己的同事和其他部門(mén)保持良好的工作關(guān)系 ? 參加月度團(tuán)隊(duì)會(huì)議和定期會(huì)議，加強(qiáng)有效溝通 ? 遵守酒店的安全和應(yīng)急政策和程序 ? 堅(jiān)持酒店的清潔和維護(hù)計(jì)劃 ? 確保你的工作區(qū)域保持高水平的清潔 ? 如果需要，在你的工作區(qū)域進(jìn)行蟲(chóng)害控制和衛(wèi)生活動(dòng)。時(shí)刻積極采取預(yù)防措施，確保環(huán)境整潔、無(wú)異味 ?  時(shí)刻牢記可持續(xù)發(fā)展和節(jié)能理念，并使之成為現(xiàn)實(shí) 崗位要求： 1. 良好的化學(xué)品和潔凈室使用知識(shí)。 2. 至少1年以上家政工作經(jīng)驗(yàn)或類(lèi)似職位。 3. 有酒店工作經(jīng)驗(yàn)或類(lèi)似背景者優(yōu)先。 4. 高中或職業(yè)培訓(xùn)學(xué)校畢業(yè)。 5. 面對(duì)壓力，態(tài)度積極

【崗位職責(zé)】 1、負(fù)責(zé)存貨、物品的核算工作。 2、認(rèn)真審核入庫(kù)單、直撥單、出庫(kù)單等單據(jù)，檢查手續(xù)是否齊全、書(shū)寫(xiě)是否規(guī)范、金額計(jì)算有無(wú)錯(cuò)誤，并錄入財(cái)務(wù)軟件的“存貨核算”模塊的記錄進(jìn)行核對(duì)。 3、組織并參與每月的庫(kù)存盤(pán)點(diǎn)工作，對(duì)盤(pán)點(diǎn)情況進(jìn)行分析報(bào)告，監(jiān)督庫(kù)存管理，協(xié)助做好節(jié)支降耗的工作；避免出現(xiàn)庫(kù)存量過(guò)大，占用資金或產(chǎn)生霉變等情況發(fā)生。 4、向財(cái)務(wù)報(bào)送進(jìn)出庫(kù)報(bào)表等，保證帳帳相符、帳實(shí)相符。 5、每日完成樓層備品的分發(fā)工作。 6、協(xié)助完成樓層配送工作。 【崗位要求】 1、高中以上學(xué)歷。 2、理解采購(gòu)，保管，和分發(fā)程序。 3、電腦操作能力好。 4、良好的貨品控制能力。

1.Cleans and services all guest villasaccording to the pre-determined standards as per schedules. 根據(jù)預(yù)先的標(biāo)準(zhǔn)，清潔和服務(wù)客房。 2.Turns down guest rooms in a timely manneras directed. 按要求及時(shí)給客人提供開(kāi)夜床服務(wù)。 3.Reports engineering failures andbreakdowns to immediate supervisors. 及時(shí)向主管報(bào)告工程缺陷。 4.Cleans and maintains housekeepingpantries ensuring par stocks are properly in order. 清潔和維護(hù)客房部的工作間，確保存儲(chǔ)物緊然有序。 5.Report mini bar consumption to theHousekeeping Supervisor and assist in minibar replenishment. 把酒水消費(fèi)報(bào)給客房部的主管，并補(bǔ)充迷你吧。 6.To attend to any ad hoc guests’ requestsensuring that they are is properly attended to. 留心所有的客人需求，確保得到合理的關(guān)注。 7.Executes departmental administrationfilling in forms and checklists as required on time. 執(zhí)行部門(mén)的管理，按要求準(zhǔn)時(shí)填寫(xiě)表格和檢查表。 8.Maintains and adheres to the policyregarding lost and found and reports any security concerns to captain. 維持和堅(jiān)持酒店相關(guān)客人遺留物品的政策，報(bào)告任何安全隱患給領(lǐng)班。 9.Handles customer complaints if possible,or reports them to supervisors. 如果可能，處理客人投訴，并報(bào)告給主管。 崗位要求 1. More than 1 year working experience inthe same position is preferred. 1年以上同崗位工作經(jīng)驗(yàn)者優(yōu)先考慮。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對(duì)客服務(wù)的要求。 3. professional and responsible, civilizedbehavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問(wèn)題的解決和跟進(jìn)技巧。

熱愛(ài)酒店行業(yè)！

我們期待的你： 是在校生 有持續(xù)學(xué)習(xí)能力 熱情陽(yáng)光，自信不社恐 熱愛(ài)服務(wù)行業(yè)，喜歡與人打交道 英語(yǔ)溝通能力佳 實(shí)習(xí)時(shí)長(zhǎng)不少于六個(gè)月

崗位職責(zé) 1.協(xié)助住客搬遷行李； 2.負(fù)責(zé)所有電話(huà)詢(xún)問(wèn)及柜臺(tái)詢(xún)問(wèn)事宜； 3.保持行李搬遷能提供迅速及友善之服務(wù)； 4.代理行李保管事宜和簽發(fā)行李索取標(biāo)簽事宜； 5.保養(yǎng)行李服務(wù)設(shè)備； 6.提供大堂正門(mén)之開(kāi)門(mén)迎賓服務(wù)； 7.迎接客人，提供幫助，把客人引領(lǐng)到總臺(tái)接待處； 8.在正門(mén)開(kāi)門(mén)及歡迎客人時(shí)，如遇雨天，需拿傘方便客人上、下車(chē)； 9.帶領(lǐng)客人到指定房間及介紹房間設(shè)備及其使用方法； 10.住客退房時(shí)，引領(lǐng)其到收款臺(tái)辦理退房手續(xù)； 11.協(xié)助保持大堂區(qū)域清潔和整齊； 12.對(duì)上向行李組主任報(bào)告及負(fù)責(zé)。 崗位要求 1.良好的英語(yǔ)運(yùn)用能力； 2.身體健康，思維敏捷。

Job Purpose:??? 工作目的 Carrythe luggage of customers and introduce them to the on-site facilities andservices. 熱情周到地為客人搬運(yùn)行李，向客人介紹店內(nèi)設(shè)施與服務(wù)項(xiàng)目。 KEY RESULT AREAS 主要工作職責(zé) 1.????Obey the work instructions and arrangements of thedepartment manager. 服從部門(mén)經(jīng)理的工作指示及安排。 2.????Keep up to date with the latest room status, dining,meetings and other relevant information. 掌握酒店最新的客房狀態(tài)，餐飲情況、會(huì)議情況及其它有關(guān)信息。 3.????Pay attention to the hygiene of the hall and luggagedepartment equipment, clean frequently, keep it clean, and pay attention tomaintenance. 留意大廳及行李部設(shè)備的衛(wèi)生，經(jīng)常打掃，保持清潔，注意保養(yǎng)。 4.????Pay attention to safety guidelines and other noticesin the lobby, keep them in place, remove recent signs in a timely manner, andevacuate to the designated storage place. 留意安全指南和大廳內(nèi)其它布告，保持其正常放置，及時(shí)撤換近期的告示牌，并撤至指定的存放地點(diǎn)。 5.????Welcome guests and offer to help guests by directingthem to check-in. 對(duì)抵店客人表示歡迎并主動(dòng)為客人提供幫助，指引客人入住登記處。 6.????In accordance with the baggage service process andrequirements, we provide baggage handling services for arriving and departingguests, and record each delivery. 按照行李服務(wù)流程和要求，為抵離客人提供行李搬運(yùn)服務(wù)，并將每次運(yùn)送情況做好記錄。 7.????Stand guard carefully according to the designatedlocation, pay close attention to the dynamics of guests and the luggage theycarry, and prevent the loss of luggage. 按指定位置認(rèn)真站崗，密切注意來(lái)往客人的動(dòng)態(tài)及其所攜帶的行李，防止行李丟失。 8.????Responsible for the registration, storage andcollection of luggage of in-store guests. 負(fù)責(zé)在店客人行李的寄存登記、保管和領(lǐng)取工作。 PERSONAL SPECIFICATION 個(gè)人能力描述 ·? ? Good local and English language skills ?良好的母語(yǔ)和英語(yǔ)技能 ·?Ability to read and write ?閱讀和書(shū)寫(xiě)能力 ·??Positive approach to customer service ?為客戶(hù)服務(wù)的積極態(tài)度 ·? Able to handle physically demanding workload ?能處理要求的體力工作 ·????Ability to lead, motivate, and develop a team ofindividuals ?個(gè)人的領(lǐng)導(dǎo)能力和提高和發(fā)展一個(gè)團(tuán)隊(duì)的能力

About the role? The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees?. Assists with the development of Guest Services employees?to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees?in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.