Job Purpose:? ?
工作目的
Supervisor and manage of the PA attendants and ensures the cleanliness of
all public areas
監(jiān)督和管理員工,確保所有公共區(qū)域干凈整潔。
KEY RESULT AREAS
主要工作職責
1.????Supervises and may participate in HSKP services,including cleaning, mopping, scrubbing, sanitizing the floor and other surfaces as well as the refinishing,waxing and polishing of floors, tile work and other various floor and wallsurface in stairways, hallway, restrooms, offices, laboratories, recreation andlocker-rooms. Ensure that common areas including conference rooms, lobby, andwaiting areas are sanitary, clean and free of trash and debris.
監(jiān)管并盡可能的參與客房服務,包括清潔,擦洗,清潔地毯以及其他的表面和地面反復清潔,打蠟,拋光,瓷磚和其他各種樓道,廳面,衛(wèi)生間,辦公室,圖書館,休息室和更衣室的地面清潔。確保包括會議室,大堂和等候區(qū)的衛(wèi)生干凈和沒有垃圾。
2.????Directs and controls all subordinate VillaAttendants to ensure that all day to day operational matters are handled ontime and guest expectations are met.
知道和控制所有下屬的服務員,確保每天的運營事宜得到及時處理和滿足客人需求。
3.????Assigns villas for cleaning as per schedules andmonitors the cleaning process.
按要求安排清潔和監(jiān)管清潔程序。
4.????Ensures that vacant public area are cleaned on time,checks them on completion of cleaning and reports back to housekeeping oncecomplete.
確保管轄區(qū)域及時清潔,檢查清潔完成情況,完成時及時報告給辦公室。
5.????Reports engineering failures and breakdowns andfollows up on repair schedules
報告工程缺陷,跟進維修的進度。
6.????To attend to any ad hoc guests requests ensuringthat they are is properly attended to.
關注客人的任何需求,并確保得到合理關注。
7.????To oversee the turndown process ensuring speciallyrequested times are adhered to.
監(jiān)管開夜床的過程,確保特殊要求得到及時滿足。
8.????Act as a link between Management and line staff inorder to ensure efective communication.
做好管理層與前線員工之間的聯(lián)系,以確保有效的溝通。
PERSONAL SPECIFICATION
個人能力描述
·???? GoodEnglish language skills.
良好的語言技巧
·???? Someorganizational skills.
一些組織技巧
·???? Team-workspirit.
團隊合作精神
·???? Detailedknowledge of working practices of housekeeping.
客房部工作實踐詳細知識
·???? Abilityto cope with pressure.
應對壓力的能力