崗位職責(zé) 1、定期培訓(xùn)本部門員工，不斷提高服務(wù)技能和業(yè)務(wù)水平，做好每月考勤、更期表。 2、各區(qū)域的運(yùn)作情況，不斷巡視各個(gè)崗位，能夠在有突發(fā)事件發(fā)生時(shí)，可以及時(shí)處理。 3、抓好傳酒員的服務(wù)禮貌和工作紀(jì)律，要求講禮貌用語和遵守公司的各項(xiàng)規(guī)章制度。 4、及時(shí)處理客人投訴和員工之間的工作溝通問題，合理調(diào)解工作中的一切問題

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 送餐部接單員負(fù)責(zé)但不局限于送餐部的整體運(yùn)營。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有 1 年工作經(jīng)歷 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下 工 作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識

Major Responsibilities 主要職責(zé)： Assist Room Service/Catering Service Manager with the manning of Room Service meeting functions as per schedule. 協(xié)助客房送餐部經(jīng)理管理客房送餐服務(wù)和會議活動。 Aware of all VIP in house and sees to any special request for their specific requirement pertaining to all food and beverage matters during their stay. 清楚所有的VIP客房，上班期間查看客人是否有特殊的飲食要求。 Ensure quality service of food and beverage deliver to room and any other coordinated events according to the established standards. 根據(jù)建立的標(biāo)準(zhǔn)確保餐飲服務(wù)的質(zhì)量以及協(xié)調(diào)其他的事情。 To coordinate and extend cooperation for all reasonable request pertaining to room service operations from other outlet. 協(xié)調(diào)和拓展有關(guān)客房送餐部與其他部門間所有的合理合作要求。 ?? Job Specification職位要求: Minimum of 3 years hotel and/or restaurants experience. 最少3年的酒店/餐廳工作經(jīng)驗(yàn)。 Good team work player. 有團(tuán)隊(duì)協(xié)作精神。 Work conscientiously and effectively. 工作認(rèn)真效率高。

此崗位為瑞吉酒店招聘 This position is served for St. Regis Zhuhai 客房送餐領(lǐng)班是送餐部最重要的基層管理成員之一，他們不但直接與客人接觸，而且?guī)ьI(lǐng)培訓(xùn)新員工。 他們代表著送餐服務(wù)及瑞吉酒店的品牌形象，整潔的儀容儀表和良好的溝通能力是必備的.  這個(gè)職位不僅要了解送餐部的產(chǎn)品及服務(wù)知識，還要為客人竭盡全力的提供幫助。送餐部領(lǐng)班的主要職責(zé)是培訓(xùn)、引導(dǎo)、鼓勵(lì)和支持團(tuán)隊(duì)成員來關(guān)愛客人，以確?？腿说玫絺€(gè)性化、高質(zhì)量的服務(wù)。 The Private Dining Captain is be considered as the key important junior of Private Dining leader as they have the most contact with diners. Moreover, lead training for new staff. They represent Private Dining, the Hotel and the St. Regis brand and should be at all times impeccably groomed with good posture and sophisticated communications skills. They represent the restaurant, the Hotel and the St. Regis brand and must impeccably groomed with good posture and competent communications skills. The position shall not only know the products and services provided but also shall be able to answer any question the guest may have about restaurants and the Hotel. The main responsibility of the Captain is training, guide, encourage and to support his colleagues in caring for all of their guests to ensure they are all provide with personalized, effective service.

【崗位職責(zé)】 1、定期培訓(xùn)本部門員工，不斷提高服務(wù)技能和業(yè)務(wù)水平，做好每月考勤表。 2、各區(qū)域的運(yùn)作情況，不斷巡視各個(gè)崗位，能夠在有突發(fā)事件發(fā)生時(shí)，可以及時(shí)處理。 3、及時(shí)處理客人投訴和員工之間的工作溝通問題，合理調(diào)解工作中的一切問題。 4、檢查每日重要事件及特別要求，確保所有客人的點(diǎn)單正確按時(shí)地發(fā)出。 【崗位要求】 1、熟悉送餐服務(wù)的工作規(guī)范及質(zhì)量標(biāo)準(zhǔn) 2、熟知接待服務(wù)中的禮節(jié)禮儀 3、有較強(qiáng)的語言表達(dá)能力及推銷能力

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的點(diǎn)單，為顧客提供含酒精/不含酒精的飲料和食物。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根據(jù)送餐部的服務(wù)規(guī)范，親切禮貌高效率的為顧客提供服務(wù)，為客人結(jié)賬。 Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護(hù)送餐部的設(shè)備設(shè)施。 Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are? required. 支持團(tuán)隊(duì)完成部門目標(biāo)并對相關(guān)職責(zé)作出回應(yīng)，除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。

Major Responsibilities 主要職責(zé)： Discreet in dealing with guests over the phone and ensure all orders and requests are noted down and handled professionally. 在電話中謹(jǐn)慎的處理客人的要求并以專業(yè)水準(zhǔn)記下客人的訂單和要求。 Ensure all food and beverages delivery time frame are communicated with all guests. 確保與客人交流有關(guān)食物和飲料送達(dá)的時(shí)間期限。 Sound knowledge of all items in the room service menu and always make recommendation to guests. 了解所有有關(guān)菜單事宜并向客人推薦食物。 Provide courteous, efficient and professional service at all times. 時(shí)刻為客人提供周到、有效率、專業(yè)的服務(wù)。 Job Specification職位要求:? ?Minimum of 2 years hotel experience. 至少兩年同等職位酒店工作經(jīng)驗(yàn)。 Good communication skills and service oriented. 具有良好的溝通能力和服務(wù)意識。 Oral fluency in Chinese & English. 中英文口語流暢。

Scope of Position The In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責(zé)范圍 送餐部主管支持經(jīng)理和副經(jīng)理的工作，對監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務(wù)標(biāo)準(zhǔn)。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅(jiān)持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先

Scope of Position The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. 職責(zé)范圍 送餐部領(lǐng)班和服務(wù)員一起工作通過接單員從客人這里接受到的點(diǎn)單正確和及時(shí)的提供給客人以確保達(dá)到客人最高滿意度。支持經(jīng)理和副經(jīng)理和主管的工作，對監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務(wù)標(biāo)準(zhǔn)。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅(jiān)持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先

職責(zé)： 1.負(fù)責(zé)保持所有廚房營運(yùn)設(shè)備及工作區(qū)域整潔 2.確保所有廚具狀態(tài)良好、使用得當(dāng)且符合衛(wèi)生標(biāo)準(zhǔn) 3.須遵守后勤區(qū)管理?xiàng)l例，確保最佳內(nèi)部客戶體驗(yàn) 4.須遵照部門主管安排崗位工作 要求: 有1年以上工作經(jīng)驗(yàn) 注：面試后決定分配入職酒店

He/she will work on the floor according to standards and best practice, ensure that the environment is safe and clean. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 按照相關(guān)標(biāo)準(zhǔn)程序完成日常工作，確保工作環(huán)境的安全與衛(wèi)生。關(guān)于食品操作、衛(wèi)生及儲存等問題必須遵守中國法律法規(guī)、食品衛(wèi)生安全要求及酒店相關(guān)規(guī)定。

1、在管事部主管的直接督導(dǎo)下，進(jìn)行餐廳、廚房餐具、用具的清洗工作。? 2、按操作程序進(jìn)行餐具清洗，確保餐具達(dá)到衛(wèi)生標(biāo)準(zhǔn)，并協(xié)助各點(diǎn)將清洗后的? 餐具、用具放回餐具柜。? 3、負(fù)責(zé)指定的公共區(qū)域的衛(wèi)生及廚房的衛(wèi)生工作。 4、負(fù)責(zé)把清潔區(qū)域的垃圾及時(shí)送至垃圾房并隨時(shí)保持垃圾桶的清潔。? 5、保持良好的個(gè)人衛(wèi)生。

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的點(diǎn)單，為顧客提供含酒精/不含酒精的飲料和食物。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根據(jù)送餐部的服務(wù)規(guī)范，親切禮貌高效率的為顧客提供服務(wù)，為客人結(jié)賬。 Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護(hù)送餐部的設(shè)備設(shè)施。 Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are? required. 支持團(tuán)隊(duì)完成部門目標(biāo)并對相關(guān)職責(zé)作出回應(yīng)，除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。

崗位職責(zé)： 1.負(fù)責(zé)完成管事部主管所指派的工作任務(wù)。 2.嚴(yán)格按照操作規(guī)程進(jìn)行工作，在此基礎(chǔ)上提高工作效率。 3.嚴(yán)格遵守食品安全法，確保清洗后的餐具、器皿干凈，保證各部門的使用。 4.有責(zé)任保管和保養(yǎng)好所有的餐具、器皿的完好，減少其損耗量。 5.負(fù)責(zé)中餐、自助餐、員餐廚房后區(qū)衛(wèi)生清潔工作。 6.服從主管工作安排，按照工作規(guī)范完成餐具及服務(wù)用具的清洗、消毒、擺放與運(yùn)送工作。 7.嚴(yán)格按照餐具清洗的流程與規(guī)范清洗，對不銹鋼和銀質(zhì)餐具及用具定期進(jìn)行保養(yǎng)拋光處理。 8.在餐具的清洗、搬運(yùn)過程中輕拿輕放，減少損耗。將消毒后的餐具按規(guī)定歸類、整齊地?cái)[放到保潔柜或庫房。 9.挑出破損餐具，匯報(bào)并做好相關(guān)破損記錄，做好本區(qū)域的清潔衛(wèi)生工作。 10.清理所負(fù)責(zé)區(qū)域的垃圾，在清運(yùn)過程中確保不遺灑。更換干凈垃圾袋，保證垃圾桶外觀的潔凈度。 11.當(dāng)班結(jié)束后，做好交接工作，檢查環(huán)境設(shè)施，做好收尾工作，杜絕能耗浪費(fèi)。

崗位職責(zé)： 1.管理各主要庫存以及商鋪組織陶瓷，玻璃，銀器和空心制品。 2.工作時(shí)充分了解化學(xué)品和其他危險(xiǎn)物品。? 3.了解廚房設(shè)備的應(yīng)用及操作安全，在廚房里正確安全操作廚房設(shè)備。 4.堅(jiān)持廚房清潔和廚房衛(wèi)生 。 5.協(xié)助和幫助宴會或冷盤廚房 。 6.減少到最低限度破損。? 崗位要求: 具有服務(wù)經(jīng)驗(yàn)者優(yōu)先。 出色的溝通和組織能力。 出色的人際交往和問題處理能力。 能夠作為團(tuán)隊(duì)的一員協(xié)調(diào)工作，而無需他人監(jiān)督。

【崗位職責(zé)】 1、在主管的工作分配中服務(wù)于客人 2、根據(jù)部門的服務(wù)政策和規(guī)章制度進(jìn)行餐車和托盤的擺臺 3、把客人的意見和建議報(bào)告給部門主管 4、確定在進(jìn)入客人房間前所有需要的食品和飲料一定要在餐桌或托盤上 5、整理并收集清潔后的玻璃器皿，瓷器，餐具和一些其他工作中的設(shè)備 6、夜班的團(tuán)隊(duì)成員需要收集早餐牌并進(jìn)行餐車的工作準(zhǔn)備 7、有效的準(zhǔn)備餐前的服務(wù) 準(zhǔn)備并送交重要客人的歡迎禮品 8、從客人的房間及時(shí)收回餐車或服務(wù)托盤并確認(rèn)所有設(shè)備室齊全收回的 9、根據(jù)主管的安排去執(zhí)行其他部門需要的工作 10、令人愉悅的外表 【崗位要求】 1、具備大型酒店餐飲部工作經(jīng)驗(yàn) 2、至少1年的同等職位工作經(jīng)驗(yàn) 注：面試后決定分配入職酒店

確保遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 適當(dāng)時(shí)為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。 Provides excellent service to internal customers in other departments as appropriate. 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 與客人和同事保持基于良好工作關(guān)系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. 與客人建立并保持良好的客戶關(guān)系。 Establishes a rapport with guests maintaining good customer relationships.

Assist Captain and Management in taking food and beverage orders,retrieve and serve alcoholic / non-alcoholic beverages and food orders to guest tables. 協(xié)助送餐部領(lǐng)班和上級接受客人食品和酒水的點(diǎn)單，為顧客提供含酒精/不含酒精的飲料和食物。 Perform according to standards on table service in assigned station according to restaurants specifications, courteously and efficiently. 根據(jù)送餐部的服務(wù)規(guī)范，親切禮貌高效率的為顧客提供服務(wù)。? Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護(hù)送餐部的設(shè)備設(shè)施。 Work in accordance to Managers and other superior’s request, Besides the mentioned all critical tasks, for cross over lateral service in different department are?required. 完成經(jīng)理和其他主管布置的工作， 除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。

崗位職責(zé)： 1. 負(fù)責(zé)送餐部的工作，迅速而有禮貌地提供所有客房訂單服務(wù)； 2. 協(xié)助他人工作，來提高客人滿意度；對新人和同事，要協(xié)助進(jìn)行有效的培訓(xùn)； 3. 專業(yè)知識豐富，熟悉本部門的工作，擅于解決工作中出現(xiàn)的問題； 4. 需要時(shí)，協(xié)助其他餐廳的日常工作。 崗位要求： 1. 外資奢華品牌酒店相關(guān)工作經(jīng)驗(yàn)1年以上優(yōu)先； 2. 有責(zé)任心和團(tuán)隊(duì)合作精神 ； 3. 擅于與客人交流，具有較強(qiáng)的服務(wù)意識； 4. 良好的溝通能力及掌握基本的英語口語。