崗位職責 1、主持康體部工作；實施各經(jīng)營項目；提供經(jīng)營與日常管理的方案。 2、巡視各營業(yè)網(wǎng)點，確保營業(yè)的正常進行。 3、抽查各種設施，確定能正常營業(yè)。 4、抽查員工上崗情況，確定設備正常運作；對人員、物資、服務質量、安全、防火負全責。 5、處理重大賓客投訴，盡量滿足賓客要求，維護酒店利益。 6、對員工進行培訓，并制定相關管理規(guī)范，保證服務質量。 崗位要求 1、XX以上學歷，有相同崗位工作經(jīng)驗X年以上。 2、掌握酒店基礎管理知識，懂得成本管理與核算，熟悉康樂設施管理，了解市場營銷學和公關知識。 3、熟悉工商管理法規(guī)、治安消防條例及音像管理規(guī)定。 4、具有級織，指揮、計劃、控制和協(xié)調能力。 5、有拓展市場，發(fā)展業(yè)務的能力。 6、有較好的文字組織和語言組織表達能力。

1. 持有瑜伽教練資格證； 2. 有瑜伽和普拉提教練的工作經(jīng)驗； 3. 有頌缽療愈經(jīng)驗，會拉伸和康復優(yōu)先； 4. 組織開展私教課程并保持對學員授課及其它專業(yè)服務的準確記錄； 5. 身心健康，生活態(tài)度樂觀向上； 6. 英文口語流利。 頂奢酒店自營Spa 水療康養(yǎng)中心，底薪加課程提成，無業(yè)績壓力，。

我們正在尋找一位賓客服務主管-健身中心加入我們健身中心團隊。 作為賓客服務主管-健身中心，需要獨立承擔以下崗位職責： 能夠及時發(fā)現(xiàn)并了解客人的需求，并及時反饋給上級，保證優(yōu)質的服務，確保達到福布斯標準。 與其他部門以及相關供應商保持溝通，確保優(yōu)質服務。協(xié)調健身中心設施與設備的保養(yǎng)工作。檢查前臺各種表格，詢問備用金、停車卷、會員及客人的簽到情況。 監(jiān)督并確保在所有班次中清潔維護工作均按照規(guī)定順利執(zhí)行。 熟知部門工作的標準程序。確保所有員工熟知香格里拉的品牌服務標準。按時參加并參與相關培訓計劃的制定與開展。負責制定實施新員工的詳細入職計劃。 保證泳池清潔設備的良好狀態(tài)，存在問題及時報修維護時刻關注老人、兒童在游泳內的活動情況，并對客人的安全問題時刻保持高度警惕。 熟知公司安全條例，急救，防火及緊急事件處理程序，并能夠安全機智地操作相關設備。對危險情況能夠隨機應變采取行動，并將潛在危險向主管報告 候選人應具備以下特質： 良好的溝通協(xié)調能力。 持有專業(yè)的健身理論和實操證書以及急救或心肺復蘇等相關證書(救生證)。 3年及以上的健身房工作經(jīng)驗。有豐富的健身指導和器械運營管理經(jīng)驗。 熟悉基本辦公軟件。

職責描述： 1、 具有積極的影響力，有責任心，主動解決問題，善于與客人及同事溝通。 2、工作中靈活變通，反應敏捷，能果斷地根據(jù)具體情況而改變工作要求。 3、為部門的運作程序，改善環(huán)境設施等提供意見。 4、隨時保持警惕性，具有責任心，保證所有設施及器材正常運作，確保客人有舒適安全的體驗， 確保員工能在安全的環(huán)境中工作。 5、以熱情、友好和真誠的笑容來迎接、問候，歡送所有的客人。 6、當游泳池區(qū)域沒有客人時協(xié)助前臺員工工作。 7、能協(xié)助并解釋健身中心設備的使用方法。 8、確?？陀玫V泉水及毛巾準備充足。 9、確保視聽設備保存完好及能正常使用。 10、檢查與確所有保庫存及用品準備充足，如毛巾和飲用水。 11、隨時警惕和負責游泳池區(qū)域內客人的人身安全。 12、確保所有客人在使用健身設備時的安全。 13、游泳池的設備擺放整齊；保持游泳池區(qū)域干凈，將垃圾投放到垃圾桶內；運用正確安全的技 術確保所有的活動及工作在安全的環(huán)境中進行。 14、檢測水壓及氯氣含量，及時向部門負責人匯報。 15、注意出故障的設備并跟進其維修事宜。 16、完成任何其他合理的職責和被指派的職責。 任職要求： 1.持上海市救生證書。 2.年齡20-40歲，身體健康。

§? 負責及時并專業(yè)的回應所有電話和郵件詢問，在常規(guī)聯(lián)系方式無法發(fā)揮作用時，負責信息的分發(fā)及傳遞。 Respond to all telephone calls enquiries and e-mail in a timely and professional manner Initiate the taking and the distribution of messages if the contacts are unavailable. §? 確保維護五星級水準的工作環(huán)境，為所有客人留下積極正面的第一印象。 Ensure the maintenance of a five star environment and positive first impression for all guests. §? 確保及時、正確的完成所有部門報告和通信。 To ensure that all departmental reports and correspondence are completed punctually and accurately. §? 維護前臺日志和跟蹤報告，并跟進相關事宜。 To maintenance reception log book and trace report and follow up accordingly. §? 協(xié)助回顧與接待臺相關的管理政策和程序，并根據(jù)實際需要不斷改進并提高。 To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required. §? 始終根據(jù)凱悅酒店的品牌標準，提供禮貌、專業(yè)、高效、靈活的服務。 To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Standards of Performance. §? 確保所有的賓客服務員、按摩師、美體師始終提供禮貌、專業(yè)的服務。 Ensure all Guest Services Officers, Aesthetics and Massage therapists provide a courteous and professional service at all times. §? 了解水療與健身中心的優(yōu)惠活動，并積極推廣，熟知所有服務設施及服務項目的運營時間。 To be completely aware of Fitness Centre activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered. §? 協(xié)助回顧與前臺接待工作相關的管理政策和程序，并根據(jù)需要不斷改進和提高。 To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required. §? 靈活并適應在水療與健身中心內不同區(qū)域的輪換工作。 To be entirely flexible and adapt to rotate within the different sub departments of Spa and Fitness Center areas. §? 熟悉酒店所有服務項目和設備設施。 To be fully conversant with all services and facilities offered by the Hotel. §? 執(zhí)行水療與健身中心既定的開始/結束營業(yè)的工作程序。 To perform opening and closing procedures established for the Spa and Fitness Center areas. §? 確保水療與健身中心前臺和周圍區(qū)域始終整潔有序。 To ensure that the Spa and Fitness Center reception, and surrounding area is kept clean and organized at all times. §? 管理日常消耗品的用量和庫存。 To monitor operating supplies and inventory levels. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報，并及時回饋和跟進。 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

The Spa and Fitness attendant’s main responsibility is to deliver excellence in quality Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to their every need throughout their Spa visit. Assists in providing information to any inquiries and helps to coordinate all guest requests for services. 這個職位是一個真正體現(xiàn)服務客人的功能，當他們來到水療的時候，要求能讓客人有賓至如歸的感受，他受到歡迎和得到關懷。伴隨服務的職責，他們的工作還有65%是關于清潔的工作，并要求能同時服務幾位客人的能力

Scope of Position The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests professionally with personalized service.    Requirements                         Must possess appropriate licenses in massage therapy and health certificate requested by Chinese government. Must be a graduate from an accredited school with a massage or face or manicure/pedicure license or a combination license. At least 2-3 years experience in Spa or Beauty industry Facial, body treatment skills are essential. Waxing, Manicure & Pedicure skills are preferable. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be self-motivated. Must have mathematical skills, technical aptitude and spa operation knowledge Must have knowledge of current spa trends in the industry Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa. Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body. Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment. Must be open to learning about treatments and concepts that derive from other cultures. To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions. Must understand the current legislation in regards to State and local laws for therapists. Consistently strive for a higher level of achievement both personally and professionally. Must be comfortable performing treatments for at least 8 hours. Must have good time management skills in regards to treatments. Excellent customer service and personal presentation. 職責范圍 員工要具備的職責有：以專業(yè)令人愉悅的態(tài)度為客人提供所有的理療項目 職位要求   必須擁有按摩治療師資質以及中華人民共和國頒發(fā)的健康證件 必須畢業(yè)于國家認證的按摩機構或擁有臉部護理/美甲許可證，或綜合資質。                                   至少2-3年水療或美容行業(yè)工作經(jīng)驗                    必須熟練掌握臉部、身體治療技術。最好能夠有身體熱蠟護理、美甲的工作經(jīng)驗。 必須愿意有靈活的工作時間，要保證完成工作和任務 必須要有安全，嚴謹，有組織的工作態(tài)度 必須有良好的數(shù)學思維，技術能力，及Spa知識 要了解Spa行業(yè)的最新趨勢 必須有良好的人際關系和溝通技巧，要有Spa行業(yè)的人員有相關的聯(lián)系 必須有科技的意識和廣泛相關理療的知識，特別是臉部和身體的護理方面 必須有為客人健康著想的整全的觀念 必須愿意學習理療知識及其他文化中Spa的觀念 必須了解近期國家或地方關于理療師的政策法規(guī) 杰出的客戶服務能力

【崗位職責】 1、具有高度的安全意識和責任感，對會員安全負責。 2、做好游泳者的安全管理。 3、密切注意池內情況，對于各種異常情況，果斷迅速的采取有效求助措施。 4、定期進行業(yè)務技術學習，相互交流經(jīng)驗，不斷提高業(yè)務水平。 【崗位要求】 1、熟悉游泳池，沙灘吧服務知識，掌握游泳和救生急救技術，懂得游泳衛(wèi)生消毒知識； 2、有在水中進行急救和在陸地上進行人工救護的能力。 3.? ?持有救生員相關證件

崗位職責 1、全面負責健身中心的日常運行和管理； 2、熟悉應急事故的處理程序； 3、管理健身中心所有會員的檔案，有計劃制定健身計劃，提供針對性的服務； 4、有計劃地根據(jù)不同季節(jié)，不同時間制定相應的俱樂部會員卡促銷方案； 5、與健身中心所有設備的供應商保持緊密聯(lián)系，做好運動器材設備的日常維護和保養(yǎng)； 6、與轄區(qū)內衛(wèi)生管理部門保持緊密聯(lián)系。 崗位要求 1、中專以上學歷； 2、有救生員資格證。

§? 確保根據(jù)凱悅酒店標準，始終提供禮貌、專業(yè)、有效及靈活的服務。 To provide acourteous, professional, efficient and flexible service at all times, followingHyatt Standards of Performance. §? 負責指定工作區(qū)域的所有職責和任務。定期回顧重點任務清單，并根據(jù)行業(yè)趨勢、客人期望和運營理念等對其進行修改。 To perform allduties and tasks in the assigned Place of Work to the standard set.? Please note that Master Task Lists arereviewed and changed on a regular bases reflecting change in trends, guestexpectations and operating philosophies. §?禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題匯報領班，并及時回饋和跟進。 Handle guest enquiries in a courteous andefficient manner and report guest complaints or problems to Team Leader if noimmediate solution can be found and assure follow up with guests. §? 明確自身首要任務是為客人提供服務，并以客人的需求和安全為第一要務。 Realize that his/herprimary role is to be of service to the guest and that their needs & safetycome first §? 確保告知酒店客人關于酒店活動及服務的正確信息和建議。 Must impart correctinformation & advise the guest on the various services/activities in thehotel. §?確保所有區(qū)域的整潔。 Must keep all areas clean at all time §? 必須完全了解急救和救生的技術。 Must be completelyconversant with first aid & life saving techniques. §? 時刻關注客人發(fā)出的求救信號。 Must be attentiveand alert for any signs from the guest. §? 保障客人的人生安全。 Must be ensure guestsafety. §? 在有替補人員情況下救生員不得離崗超過15分鐘，如果需超過15分鐘應報備給水療與健身經(jīng)理。 Lifeguards shouldnot be away from duty for more than 15 minutes if substitutes are available. Ifmore than 15 minutes is required, must report to Spa&Fitness Manager. §? 在無替補人員情況下救生員不得離崗。 The lifeguard shallnot leave the area without a substitute. §? 應救生員疏忽導致的任何安全，救生員應承擔一切責任。 Shall be liable forany safety resulting from their negligence.

Scope of Position The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner . Spa concierge reports to Spa Operation Supervisor. Requirements University or post-graduate diploma is required           Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.    Must be self-motivated Must be flexible and able to work efficiently under pressure. Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment Must be open to learning about treatments and concepts that derive from other cultures To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personally and professionally Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction Must be willing to be proactive, take initiative and be held accountable when dealing with guests. 職責范圍 工作負責但不僅局限于水療項目的預定工作、專業(yè)地向客人介紹和解釋治療服務、 POS 銷售包括零售和到達和送行服務。 職位要求 大?；虼髮W畢業(yè)            必須愿意接受靈活的工作時間，以便于完成工作任務 必須靈活，可以在壓力下高效率地工作 必須要有安全，嚴謹，有組織的工作態(tài)度 必須有良好的數(shù)學思維，技術能力，及Spa知識 必須遵守Spa和酒店的所有政策，制度 要了解當今Spa行業(yè)的趨勢 必須有良好的人際關系和溝通技巧 必須有為客人健康著想的整全的觀念 必須愿意學習理療知識及其他文化中Spa的觀念 永遠保持專業(yè)態(tài)度，及良好形象 適應性強，對自己的行為負責 對自己和職業(yè)上的發(fā)展保持高要求 要根據(jù)客人的購買方式，年齡和人數(shù)，來提供不同層次的客人服務。有能力做好銷售服務，推薦產(chǎn)品，保證令客戶滿意 以積極主動的態(tài)度來工作，當與客人協(xié)調時要承擔自己的責任  

§? 確保遵循品牌承諾并始終提供優(yōu)異的對客服務。 Ensures the deliveryof brand promise and provides exceptional guest service at all times. §? 適當時為其他部門的內部客人提供優(yōu)質服務。 Provides excellentservice to internal customers in other departments as appropriate. §? 禮貌而高效地處理所有客人和內部客人的投訴和詢問，跟進并確保問題得到圓滿解決。 Handles all guestand internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily. §? 與客人和同事保持基于良好工作關系的接觸。 Maintains positiveguest and colleague interactions with good working relationships. §? 與客人建立并保持良好的賓客關系。 Establishes a rapport with guests maintaininggood customer relationships. §? 確保水療與健身中心設備的衛(wèi)生、清潔和整齊，包括：室外設施、泳池、運動區(qū)域、室內更衣區(qū)和水療設備、理療房。 Ensures the highestpossible standard of hygiene, cleanliness and orderliness of the Spa & Fitness Center facilitiesincluding all outdoor facilities, swimming pools, wet facilities and racketsports areas, indoor changing area and spa facility and treatment room. §? 根據(jù)部門運作流程管理水療與健身中心布草。 Controls all Spa & Fitness Centerlinen according to the department operation procedures. §? 隨時記錄了解清潔材料的庫存，庫存需要補充則及時通知部門副理。 Maintains closescrutiny and stock check of all cleaning materials and to advise the AssistantManager or Team leader when stock needs reordering. §? 如設施設備需要維修或有殘缺，及時通知上級。 Reports any maintenance/repairs needed or any defectsin equipment or fixtures. §? 確保高標準的個人形象及儀容儀表。 Ensures highstandards of personal presentation and grooming. §? 根據(jù)行業(yè)、公司和酒店的指引，對健身中心的職能作出相應調整。 Responds to changesin the Fitness Center function as dictated by the industry, company andhotel. §? 理解并嚴格遵守員工手冊中的規(guī)章制度，尤其是酒店關于防火、衛(wèi)生、健康和安全的制度。 Reads the hotel'sAssociate Handbook and has an understanding of and adheres to the hotel's rulesand regulations and in particular, the policies and procedures relating tofire, hygiene, health and safety. §? 按要求參加培訓和會議并作出貢獻。 Attends trainingsessions and meetings as and when required. §? 完成其他合理分配的職責和任務。 Carries out anyother reasonable duties and responsibilities as assigned. §? 根據(jù)酒店、行業(yè)和公司的指引，回應需求、改變，執(zhí)行任何合理的任務及額外職責。 Responds to requests to undertake any reasonabletasks and secondary duties and to changes as dictated by the Hotel, industryand company.