§? 確保遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。
Ensures the deliveryof brand promise and provides exceptional guest service at all times.
§? 適當(dāng)時(shí)為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。
Provides excellentservice to internal customers in other departments as appropriate.
§? 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問,跟進(jìn)并確保問題得到圓滿解決。
Handles all guestand internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily.
§? 與客人和同事保持基于良好工作關(guān)系的接觸。
Maintains positiveguest and colleague interactions with good working relationships.
§? 與客人建立并保持良好的賓客關(guān)系。
Establishes a rapport with guests maintaininggood customer relationships.
§? 確保水療與健身中心設(shè)備的衛(wèi)生、清潔和整齊,包括:室外設(shè)施、泳池、運(yùn)動(dòng)區(qū)域、室內(nèi)更衣區(qū)和水療設(shè)備、理療房。
Ensures the highestpossible standard of hygiene, cleanliness and orderliness of the Spa & Fitness Center facilitiesincluding all outdoor facilities, swimming pools, wet facilities and racketsports areas, indoor changing area and spa facility and treatment room.
§? 根據(jù)部門運(yùn)作流程管理水療與健身中心布草。
Controls all Spa & Fitness Centerlinen according to the department operation procedures.
§? 隨時(shí)記錄了解清潔材料的庫(kù)存,庫(kù)存需要補(bǔ)充則及時(shí)通知部門副理。
Maintains closescrutiny and stock check of all cleaning materials and to advise the AssistantManager or Team leader when stock needs reordering.
§? 如設(shè)施設(shè)備需要維修或有殘缺,及時(shí)通知上級(jí)。
Reports any maintenance/repairs needed or any defectsin equipment or fixtures.
§? 確保高標(biāo)準(zhǔn)的個(gè)人形象及儀容儀表。
Ensures highstandards of personal presentation and grooming.
§? 根據(jù)行業(yè)、公司和酒店的指引,對(duì)健身中心的職能作出相應(yīng)調(diào)整。
Responds to changesin the Fitness Center function as dictated by the industry, company andhotel.
§? 理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度,尤其是酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。
Reads the hotel'sAssociate Handbook and has an understanding of and adheres to the hotel's rulesand regulations and in particular, the policies and procedures relating tofire, hygiene, health and safety.
§? 按要求參加培訓(xùn)和會(huì)議并作出貢獻(xiàn)。
Attends trainingsessions and meetings as and when required.
§? 完成其他合理分配的職責(zé)和任務(wù)。
Carries out anyother reasonable duties and responsibilities as assigned.
§? 根據(jù)酒店、行業(yè)和公司的指引,回應(yīng)需求、改變,執(zhí)行任何合理的任務(wù)及額外職責(zé)。
Responds to requests to undertake any reasonabletasks and secondary duties and to changes as dictated by the Hotel, industryand company.