Position Overview： 職位描述： The supervisor’s main responsibility isto promote team work and developing loyalty people by leading, supporting andcoaching all service colleagues during preparation, service and after service.They represent the restaurant, the Resort and Capella Hotel brand and must beimpeccably groomed with good posture and competent communications skills. Thesupervisor shall not only know the products and services the restaurantprovides but also shall be able to answer any question the guest may have aboutother restaurants and the Resort. 主管的主要職責(zé)是促進(jìn)團(tuán)隊(duì)合作并培養(yǎng)有激情的員工，通過(guò)引導(dǎo)，支持及輔導(dǎo)所有的服務(wù)成員在準(zhǔn)備，服務(wù)過(guò)程中及服務(wù)過(guò)后如何讓客人感到驚喜。他們代表著餐廳及酒店的品牌形象，整潔的儀容儀表和良好的溝通能力是必備的。這個(gè)職位不僅要了解餐廳的產(chǎn)品及服務(wù)知識(shí)，還要為賓客提出的所有問(wèn)題竭盡全力的提供幫助。 The Role： 崗位職責(zé) 1.??? Constantly monitor colleague performance in all phases of service andjob functions following departmental standards 遵循部部門(mén)標(biāo)準(zhǔn)持續(xù)關(guān)注同事在各個(gè)服務(wù)階段及工作職能中的表現(xiàn) 2.??? Assist Assistant Manager to conduct formal colleague training programon food and beverages and service standard and takes ownership on AssistantManagers absence 協(xié)助副經(jīng)理進(jìn)行員工培訓(xùn)，包括食品和酒水以及服務(wù)標(biāo)準(zhǔn)，當(dāng)副經(jīng)理不在時(shí)，替代其工作職責(zé)。 3.??? Monitor guest reactions and confer frequently with service colleague toensure guest satisfaction.? Review guestfeedback with Assistant Manager to check on guest satisfaction and offerfurther assistance 觀察客人的反應(yīng)并保持時(shí)常服務(wù)同事的溝通以確?？腿说臐M意度,與副經(jīng)理一起查看 4.??? To ensure all colleague answers telephone with corrects telephoneetiquette 確保所有同事使用正確的電話禮儀接聽(tīng)電話 5.??? Anticipate guests’ needs, respond promptly and acknowledge all guests,however busy and whatever time of day.?Promote positive, thoughtful and respectful guest relations at all times 預(yù)見(jiàn)客人的需求，適當(dāng)回復(fù)及回應(yīng)客人，無(wú)論何時(shí)無(wú)論多忙。與客人建立積極，體貼，尊重的客戶關(guān)系 6.??? Monitor and handle feedback and informs restaurant managementimmediately and takes responsibility that further actions are taken to ensureguest satisfaction 監(jiān)控及處理客人反饋并及時(shí)告知餐廳管理層，負(fù)責(zé)后續(xù)行動(dòng)以確?？腿藵M意度 7.??? Ensure all closing duties for colleagues are completed before colleaguesigns out 確保同事在離開(kāi)前完成所有收檔工作 8.??? Provide feedback to colleague on their performance. Informs restaurantmanagement on a regular basis 對(duì)同事的工作給予反饋，并定期匯報(bào)給餐廳管理層 9.??? Complete work orders for maintenance repairs and submit to Engineering.Contact Engineering directly for urgent repairs 填寫(xiě)工程維修單并交至工程部。緊急維修直接聯(lián)系工程部 10.? Document pertinent information in restaurant log book 記錄相關(guān)信息至餐廳交接班本上 11.? Complete all administrative and closing duties in accordance withrestaurant standards 根據(jù)餐廳標(biāo)準(zhǔn)完成所有行政事務(wù)及關(guān)檔工作 12.? Complete and direct scheduled inventories 完成和安排倉(cāng)庫(kù)存儲(chǔ) 13.Do any special assignment assigned bythe Banquet Manager and Banquet Assistant Manager 協(xié)助完成宴會(huì)廳經(jīng)理和宴會(huì)廳副經(jīng)理交辦的其它事務(wù) Talent Profile： 任職資格： Education 學(xué)歷:? High Schooland above. 大學(xué)及以上 Experience經(jīng)驗(yàn): Approximately 2-3 years’ experience asCaptain / Supervisor 2-3年及以上領(lǐng)班或主管相關(guān)崗位工作經(jīng)驗(yàn) Licenses or certificates相關(guān)證書(shū): No special licensesrequired. 不需要特別證書(shū) Grooming 儀容儀表: All employees must maintain a neat, clean and well groomed appearance (specificstandards available). 所有員工必須保持整潔干凈的形象。 Other 其他: Additional language ability preferred. 具有其他語(yǔ)言能力將優(yōu)先考慮。