工作職責(zé):operating duty:遵守酒店的工作政策及程序Comply with the hotel's work policies and procedures遵守裸心谷度假村的規(guī)范以及員工手冊(cè)中的條款Comply with the specifications of naked heart Valley Resort and the terms in the employee manual監(jiān)督檢查員工的服務(wù)質(zhì)量及態(tài)度,及時(shí)匯報(bào)Supervise and inspect the service quality and attitude of employees, and report in time制定培訓(xùn)計(jì)劃,提高員工素質(zhì)Formulate training plan and improve the quality of employees制定下屬排班表,提高效率Make shift schedule for subordinates to improve efficiency觀察考核員工,定期提交評(píng)估表Observe and assess employees and submit evaluation forms regularly協(xié)助經(jīng)理完成每年的固定資產(chǎn),工程等事項(xiàng)的展開Assist the manager to complete the annual fixed assets, engineering and other matters積極參加度假村的活動(dòng)或培訓(xùn),起到帶頭作用Actively participate in the activities or training of the resort and play a leading role傳達(dá)度假村的精神,并認(rèn)真落實(shí)Convey the spirit of the resort and implement it carefully協(xié)助經(jīng)理完成每年的固定資產(chǎn),工程等事項(xiàng)的展開Assist the manager to complete the annual fixed assets, engineering and other matters時(shí)刻關(guān)注部門運(yùn)營(yíng),發(fā)現(xiàn)問題,提出問題,匯報(bào)問題并解決問題Always pay attention to department operation, find problems, raise problems, report problems and solve problems盡量可以獨(dú)立處理投訴事件的能力Try to be able to handle complaints independently收集客人意見,提出改進(jìn)方案,提供更優(yōu)質(zhì)化的服務(wù)Collect guests' opinions, put forward improvement plans and provide better services