1、Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters?are handled on time and guest expectations are met.監(jiān)管和協(xié)調(diào)所有前廳下屬員工,確保每日運營事務(wù)及時的處理并且達到客人期望。
2、Maximize occupancy, revenue and average rate while maintaining high service standards.在維持高標準服務(wù)水平前提下盡量提高客房出租率、客房收益、平均房價。
3、Controls the maintenance and updating of guest history files and disbursement of relevant information?ensuring guest requests and preferences are implemented whenever possible.控制保存和更新客史資料和相關(guān)的支出以確保客人需求和喜好在任何時候都可以得到滿足。
4、Co-ordinates the procedures involved in guest recognition programs including VIPs.協(xié)調(diào)相關(guān)確認客人的程序,包括VIP客人。
5. Adhere to complimentary rooms procedure.堅持免費房程序。
6. Ensure Front Office personnel handle guest registration efficiently, promptly and courteously.確保前廳部員工高效、快速、禮貌地處理客人登記。
7、Conduct guest room inspections together with the Executive Housekeeper.與行政管家一起查房。