Scope of Position
The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner
. Spa concierge reports to Spa Operation Supervisor.
Requirements
University or post-graduate diploma is required
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must be self-motivated
Must be flexible and able to work efficiently under pressure.
Must work in a safe, prudent and organized manner
Must have mathematical skills, technical aptitude and spa knowledge
Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
Must have knowledge of current spa trends in the industry
Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment
Must be open to learning about treatments and concepts that derive from other cultures
To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.
To be adaptable and accountable for all actions
Consistently strive for a higher level of achievement both personally and professionally
Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction
Must be willing to be proactive, take initiative and be held accountable when dealing with guests.
職責范圍
工作負責但不僅局限于水療項目的預定工作、專業(yè)地向客人介紹和解釋治療服務、
POS
銷售包括零售和到達和送行服務。
職位要求
大專或大學畢業(yè)
必須愿意接受靈活的工作時間，以便于完成工作任務
必須靈活，可以在壓力下高效率地工作
必須要有安全，嚴謹，有組織的工作態(tài)度
必須有良好的數學思維，技術能力，及Spa知識
必須遵守Spa和酒店的所有政策，制度
要了解當今Spa行業(yè)的趨勢
必須有良好的人際關系和溝通技巧
必須有為客人健康著想的整全的觀念
必須愿意學習理療知識及其他文化中Spa的觀念
永遠保持專業(yè)態(tài)度，及良好形象
適應性強，對自己的行為負責
對自己和職業(yè)上的發(fā)展保持高要求
要根據客人的購買方式，年齡和人數，來提供不同層次的客人服務。有能力做好銷售服務，推薦產品，保證令客戶滿意
以積極主動的態(tài)度來工作，當與客人協(xié)調時要承擔自己的責任
