§? 負責及時并專業(yè)的回應所有電話和郵件詢問，在常規(guī)聯(lián)系方式無法發(fā)揮作用時，負責信息的分發(fā)及傳遞。 Respond to all telephone calls enquiries and e-mail in a timely and professional manner Initiate the taking and the distribution of messages if the contacts are unavailable. §? 確保維護五星級水準的工作環(huán)境，為所有客人留下積極正面的第一印象。 Ensure the maintenance of a five star environment and positive first impression for all guests. §? 確保及時、正確的完成所有部門報告和通信。 To ensure that all departmental reports and correspondence are completed punctually and accurately. §? 維護前臺日志和跟蹤報告，并跟進相關事宜。 To maintenance reception log book and trace report and follow up accordingly. §? 協(xié)助回顧與接待臺相關的管理政策和程序，并根據(jù)實際需要不斷改進并提高。 To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required. §? 始終根據(jù)凱悅酒店的品牌標準，提供禮貌、專業(yè)、高效、靈活的服務。 To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Standards of Performance. §? 確保所有的賓客服務員、按摩師、美體師始終提供禮貌、專業(yè)的服務。 Ensure all Guest Services Officers, Aesthetics and Massage therapists provide a courteous and professional service at all times. §? 了解水療與健身中心的優(yōu)惠活動，并積極推廣，熟知所有服務設施及服務項目的運營時間。 To be completely aware of Fitness Centre activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered. §? 協(xié)助回顧與前臺接待工作相關的管理政策和程序，并根據(jù)需要不斷改進和提高。 To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required. §? 靈活并適應在水療與健身中心內(nèi)不同區(qū)域的輪換工作。 To be entirely flexible and adapt to rotate within the different sub departments of Spa and Fitness Center areas. §? 熟悉酒店所有服務項目和設備設施。 To be fully conversant with all services and facilities offered by the Hotel. §? 執(zhí)行水療與健身中心既定的開始/結束營業(yè)的工作程序。 To perform opening and closing procedures established for the Spa and Fitness Center areas. §? 確保水療與健身中心前臺和周圍區(qū)域始終整潔有序。 To ensure that the Spa and Fitness Center reception, and surrounding area is kept clean and organized at all times. §? 管理日常消耗品的用量和庫存。 To monitor operating supplies and inventory levels. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報，并及時回饋和跟進。 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

我們正在尋找一位賓客服務員?- 健身中心加入我們健身中心團隊。 作為賓客服務員?- 健身中心，需承擔以下主要工作職責： 對任何安全隱患保持關注和警惕性，杜絕一切安全隱患。 確保所有的安全警示標志完好，積極配合工程部發(fā)現(xiàn)和報告不符合安全標準的標識并及時更換。 確保健身區(qū)的每一臺器材每個班次都進行清潔，并保證器材的運動良好。 確保清潔用品和保養(yǎng)用品的完好和充足，并進行定期的維護保養(yǎng)以延長其使用壽命。 確保更衣室的一次性用品數(shù)量充足，及時更新即將用完的物品，而不需要等到客人要求才進行。 候選人應具備以下特質(zhì)： 有相關工作經(jīng)歷者優(yōu)先 積極主動和活潑開朗的性格 簡單英語交談

Scope of Position The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner . Spa concierge reports to Spa Operation Supervisor. Requirements University or post-graduate diploma is required           Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.    Must be self-motivated Must be flexible and able to work efficiently under pressure. Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment Must be open to learning about treatments and concepts that derive from other cultures To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personally and professionally Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction Must be willing to be proactive, take initiative and be held accountable when dealing with guests. 職責范圍 工作負責但不僅局限于水療項目的預定工作、專業(yè)地向客人介紹和解釋治療服務、 POS 銷售包括零售和到達和送行服務。 職位要求 大專或大學畢業(yè)            必須愿意接受靈活的工作時間，以便于完成工作任務 必須靈活，可以在壓力下高效率地工作 必須要有安全，嚴謹，有組織的工作態(tài)度 必須有良好的數(shù)學思維，技術能力，及Spa知識 必須遵守Spa和酒店的所有政策，制度 要了解當今Spa行業(yè)的趨勢 必須有良好的人際關系和溝通技巧 必須有為客人健康著想的整全的觀念 必須愿意學習理療知識及其他文化中Spa的觀念 永遠保持專業(yè)態(tài)度，及良好形象 適應性強，對自己的行為負責 對自己和職業(yè)上的發(fā)展保持高要求 要根據(jù)客人的購買方式，年齡和人數(shù)，來提供不同層次的客人服務。有能力做好銷售服務，推薦產(chǎn)品，保證令客戶滿意 以積極主動的態(tài)度來工作，當與客人協(xié)調(diào)時要承擔自己的責任  

§? 確保遵循品牌承諾并始終提供優(yōu)異的對客服務。 Ensures the deliveryof brand promise and provides exceptional guest service at all times. §? 適當時為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務。 Provides excellentservice to internal customers in other departments as appropriate. §? 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，跟進并確保問題得到圓滿解決。 Handles all guestand internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily. §? 與客人和同事保持基于良好工作關系的接觸。 Maintains positiveguest and colleague interactions with good working relationships. §? 與客人建立并保持良好的賓客關系。 Establishes a rapport with guests maintaininggood customer relationships. §? 確保水療與健身中心設備的衛(wèi)生、清潔和整齊，包括：室外設施、泳池、運動區(qū)域、室內(nèi)更衣區(qū)和水療設備、理療房。 Ensures the highestpossible standard of hygiene, cleanliness and orderliness of the Spa & Fitness Center facilitiesincluding all outdoor facilities, swimming pools, wet facilities and racketsports areas, indoor changing area and spa facility and treatment room. §? 根據(jù)部門運作流程管理水療與健身中心布草。 Controls all Spa & Fitness Centerlinen according to the department operation procedures. §? 隨時記錄了解清潔材料的庫存，庫存需要補充則及時通知部門副理。 Maintains closescrutiny and stock check of all cleaning materials and to advise the AssistantManager or Team leader when stock needs reordering. §? 如設施設備需要維修或有殘缺，及時通知上級。 Reports any maintenance/repairs needed or any defectsin equipment or fixtures. §? 確保高標準的個人形象及儀容儀表。 Ensures highstandards of personal presentation and grooming. §? 根據(jù)行業(yè)、公司和酒店的指引，對健身中心的職能作出相應調(diào)整。 Responds to changesin the Fitness Center function as dictated by the industry, company andhotel. §? 理解并嚴格遵守員工手冊中的規(guī)章制度，尤其是酒店關于防火、衛(wèi)生、健康和安全的制度。 Reads the hotel'sAssociate Handbook and has an understanding of and adheres to the hotel's rulesand regulations and in particular, the policies and procedures relating tofire, hygiene, health and safety. §? 按要求參加培訓和會議并作出貢獻。 Attends trainingsessions and meetings as and when required. §? 完成其他合理分配的職責和任務。 Carries out anyother reasonable duties and responsibilities as assigned. §? 根據(jù)酒店、行業(yè)和公司的指引，回應需求、改變，執(zhí)行任何合理的任務及額外職責。 Responds to requests to undertake any reasonabletasks and secondary duties and to changes as dictated by the Hotel, industryand company.

崗位職責 負責接待客人，保證所有的健身設備運作正常及干凈清潔。指導客人正確使用健身設施，保證客人滿意。 1.?以熱情、友好和真誠的笑容來迎接、問候、歡送所有的客人； 2.?能協(xié)助并解釋健身中心設備的使用方法； 3.?確?？陀玫V泉水及毛巾準備充足； 4.?確保視聽設備保存完好及能正常使用； 5.?確保所有客人在使用健身設備時的安全； 6.?確保健身中心的營業(yè)和關閉順利有效地進行； 7.?在客人使用完畢后，清潔耳機及替換耳機上的海綿套； 8.?每天閱讀、了解健身室的留言本； 9.?確?？腿嗽谑褂迷O備前后進行登記； 10.?注意出故障的設備并跟進其維修事宜； 11. 完成上級交辦的其他工作。 任職要求 1.?至少兩年的工作經(jīng)驗或相關技能的學習； 2.?能持續(xù)因工作需要的站立，行走等； 3.?以較強的人際交往能力提高客人滿意度。