我們正在尋找一位賓客服務(wù)員?- 健身中心加入我們健身中心團(tuán)隊(duì)。 作為賓客服務(wù)員?- 健身中心，需承擔(dān)以下主要工作職責(zé)： 對(duì)任何安全隱患保持關(guān)注和警惕性，杜絕一切安全隱患。 確保所有的安全警示標(biāo)志完好，積極配合工程部發(fā)現(xiàn)和報(bào)告不符合安全標(biāo)準(zhǔn)的標(biāo)識(shí)并及時(shí)更換。 確保健身區(qū)的每一臺(tái)器材每個(gè)班次都進(jìn)行清潔，并保證器材的運(yùn)動(dòng)良好。 確保清潔用品和保養(yǎng)用品的完好和充足，并進(jìn)行定期的維護(hù)保養(yǎng)以延長其使用壽命。 確保更衣室的一次性用品數(shù)量充足，及時(shí)更新即將用完的物品，而不需要等到客人要求才進(jìn)行。 候選人應(yīng)具備以下特質(zhì)： 有相關(guān)工作經(jīng)歷者優(yōu)先 積極主動(dòng)和活潑開朗的性格 簡單英語交談

崗位職責(zé) 負(fù)責(zé)接待客人，保證所有的健身設(shè)備運(yùn)作正常及干凈清潔。指導(dǎo)客人正確使用健身設(shè)施，保證客人滿意。 1.?以熱情、友好和真誠的笑容來迎接、問候、歡送所有的客人； 2.?能協(xié)助并解釋健身中心設(shè)備的使用方法； 3.?確保客用礦泉水及毛巾準(zhǔn)備充足； 4.?確保視聽設(shè)備保存完好及能正常使用； 5.?確保所有客人在使用健身設(shè)備時(shí)的安全； 6.?確保健身中心的營業(yè)和關(guān)閉順利有效地進(jìn)行； 7.?在客人使用完畢后，清潔耳機(jī)及替換耳機(jī)上的海綿套； 8.?每天閱讀、了解健身室的留言本； 9.?確?？腿嗽谑褂迷O(shè)備前后進(jìn)行登記； 10.?注意出故障的設(shè)備并跟進(jìn)其維修事宜； 11. 完成上級(jí)交辦的其他工作。 任職要求 1.?至少兩年的工作經(jīng)驗(yàn)或相關(guān)技能的學(xué)習(xí)； 2.?能持續(xù)因工作需要的站立，行走等； 3.?以較強(qiáng)的人際交往能力提高客人滿意度。

§? 負(fù)責(zé)及時(shí)并專業(yè)的回應(yīng)所有電話和郵件詢問，在常規(guī)聯(lián)系方式無法發(fā)揮作用時(shí)，負(fù)責(zé)信息的分發(fā)及傳遞。 Respond to all telephone calls enquiries and e-mail in a timely and professional manner Initiate the taking and the distribution of messages if the contacts are unavailable. §? 確保維護(hù)五星級(jí)水準(zhǔn)的工作環(huán)境，為所有客人留下積極正面的第一印象。 Ensure the maintenance of a five star environment and positive first impression for all guests. §? 確保及時(shí)、正確的完成所有部門報(bào)告和通信。 To ensure that all departmental reports and correspondence are completed punctually and accurately. §? 維護(hù)前臺(tái)日志和跟蹤報(bào)告，并跟進(jìn)相關(guān)事宜。 To maintenance reception log book and trace report and follow up accordingly. §? 協(xié)助回顧與接待臺(tái)相關(guān)的管理政策和程序，并根據(jù)實(shí)際需要不斷改進(jìn)并提高。 To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required. §? 始終根據(jù)凱悅酒店的品牌標(biāo)準(zhǔn)，提供禮貌、專業(yè)、高效、靈活的服務(wù)。 To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Standards of Performance. §? 確保所有的賓客服務(wù)員、按摩師、美體師始終提供禮貌、專業(yè)的服務(wù)。 Ensure all Guest Services Officers, Aesthetics and Massage therapists provide a courteous and professional service at all times. §? 了解水療與健身中心的優(yōu)惠活動(dòng)，并積極推廣，熟知所有服務(wù)設(shè)施及服務(wù)項(xiàng)目的運(yùn)營時(shí)間。 To be completely aware of Fitness Centre activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered. §? 協(xié)助回顧與前臺(tái)接待工作相關(guān)的管理政策和程序，并根據(jù)需要不斷改進(jìn)和提高。 To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required. §? 靈活并適應(yīng)在水療與健身中心內(nèi)不同區(qū)域的輪換工作。 To be entirely flexible and adapt to rotate within the different sub departments of Spa and Fitness Center areas. §? 熟悉酒店所有服務(wù)項(xiàng)目和設(shè)備設(shè)施。 To be fully conversant with all services and facilities offered by the Hotel. §? 執(zhí)行水療與健身中心既定的開始/結(jié)束營業(yè)的工作程序。 To perform opening and closing procedures established for the Spa and Fitness Center areas. §? 確保水療與健身中心前臺(tái)和周圍區(qū)域始終整潔有序。 To ensure that the Spa and Fitness Center reception, and surrounding area is kept clean and organized at all times. §? 管理日常消耗品的用量和庫存。 To monitor operating supplies and inventory levels. §? 禮貌而高效的處理客人和員工詢問，對(duì)不能立即解決的投訴和問題進(jìn)行匯報(bào)，并及時(shí)回饋和跟進(jìn)。 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

【前臺(tái)接待】 崗位職責(zé)： 1、查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理； 2、熟悉會(huì)員資料，了解客情，尤其要記住貴賓、?？偷男彰?，了解酒店的所有活動(dòng)； 3、熟悉酒店產(chǎn)品銷售的各項(xiàng)政策，向來訪賓客推銷酒店產(chǎn)品，努力爭取最好的經(jīng)濟(jì)效益 4、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 5、負(fù)責(zé)部門鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度； 6、制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1、大專以上文化程度； 2、性格開朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感； 3、通曉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺(tái)工作程度和規(guī)范。

§? 確保遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。 Ensures the deliveryof brand promise and provides exceptional guest service at all times. §? 適當(dāng)時(shí)為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。 Provides excellentservice to internal customers in other departments as appropriate. §? 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，跟進(jìn)并確保問題得到圓滿解決。 Handles all guestand internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positiveguest and colleague interactions with good working relationships. §? 與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests maintaininggood customer relationships. §? 確保水療與健身中心設(shè)備的衛(wèi)生、清潔和整齊，包括：室外設(shè)施、泳池、運(yùn)動(dòng)區(qū)域、室內(nèi)更衣區(qū)和水療設(shè)備、理療房。 Ensures the highestpossible standard of hygiene, cleanliness and orderliness of the Spa & Fitness Center facilitiesincluding all outdoor facilities, swimming pools, wet facilities and racketsports areas, indoor changing area and spa facility and treatment room. §? 根據(jù)部門運(yùn)作流程管理水療與健身中心布草。 Controls all Spa & Fitness Centerlinen according to the department operation procedures. §? 隨時(shí)記錄了解清潔材料的庫存，庫存需要補(bǔ)充則及時(shí)通知部門副理。 Maintains closescrutiny and stock check of all cleaning materials and to advise the AssistantManager or Team leader when stock needs reordering. §? 如設(shè)施設(shè)備需要維修或有殘缺，及時(shí)通知上級(jí)。 Reports any maintenance/repairs needed or any defectsin equipment or fixtures. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象及儀容儀表。 Ensures highstandards of personal presentation and grooming. §? 根據(jù)行業(yè)、公司和酒店的指引，對(duì)健身中心的職能作出相應(yīng)調(diào)整。 Responds to changesin the Fitness Center function as dictated by the industry, company andhotel. §? 理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，尤其是酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Reads the hotel'sAssociate Handbook and has an understanding of and adheres to the hotel's rulesand regulations and in particular, the policies and procedures relating tofire, hygiene, health and safety. §? 按要求參加培訓(xùn)和會(huì)議并作出貢獻(xiàn)。 Attends trainingsessions and meetings as and when required. §? 完成其他合理分配的職責(zé)和任務(wù)。 Carries out anyother reasonable duties and responsibilities as assigned. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonabletasks and secondary duties and to changes as dictated by the Hotel, industryand company.