Scope of Position The In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責(zé)范圍 送餐部主管支持經(jīng)理和副經(jīng)理的工作，對(duì)監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務(wù)標(biāo)準(zhǔn)。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí) 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競(jìng)爭(zhēng) 堅(jiān)持改進(jìn)和工作外知識(shí)的獲取 多語種 具有特定酒店行業(yè)知識(shí)應(yīng)聘者為先

Scope of Position The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. 職責(zé)范圍 送餐部領(lǐng)班和服務(wù)員一起工作通過接單員從客人這里接受到的點(diǎn)單正確和及時(shí)的提供給客人以確保達(dá)到客人最高滿意度。支持經(jīng)理和副經(jīng)理和主管的工作，對(duì)監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務(wù)標(biāo)準(zhǔn)。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí) 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競(jìng)爭(zhēng) 堅(jiān)持改進(jìn)和工作外知識(shí)的獲取 多語種 具有特定酒店行業(yè)知識(shí)應(yīng)聘者為先

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 送餐部接單員負(fù)責(zé)但不局限于送餐部的整體運(yùn)營。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有 1 年工作經(jīng)歷 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下 工 作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí)

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的點(diǎn)單，為顧客提供含酒精/不含酒精的飲料和食物。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根據(jù)送餐部的服務(wù)規(guī)范，親切禮貌高效率的為顧客提供服務(wù)，為客人結(jié)賬。 Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護(hù)送餐部的設(shè)備設(shè)施。 Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are? required. 支持團(tuán)隊(duì)完成部門目標(biāo)并對(duì)相關(guān)職責(zé)作出回應(yīng)，除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。

崗位職責(zé) 1、定期培訓(xùn)本部門員工，不斷提高服務(wù)技能和業(yè)務(wù)水平，做好每月考勤、更期表。 2、各區(qū)域的運(yùn)作情況，不斷巡視各個(gè)崗位，能夠在有突發(fā)事件發(fā)生時(shí)，可以及時(shí)處理。 3、抓好傳酒員的服務(wù)禮貌和工作紀(jì)律，要求講禮貌用語和遵守公司的各項(xiàng)規(guī)章制度。 4、及時(shí)處理客人投訴和員工之間的工作溝通問題，合理調(diào)解工作中的一切問題

Major Responsibilities 主要職責(zé)： Assist Room Service/Catering Service Manager with the manning of Room Service meeting functions as per schedule. 協(xié)助客房送餐部經(jīng)理管理客房送餐服務(wù)和會(huì)議活動(dòng)。 Aware of all VIP in house and sees to any special request for their specific requirement pertaining to all food and beverage matters during their stay. 清楚所有的VIP客房，上班期間查看客人是否有特殊的飲食要求。 Ensure quality service of food and beverage deliver to room and any other coordinated events according to the established standards. 根據(jù)建立的標(biāo)準(zhǔn)確保餐飲服務(wù)的質(zhì)量以及協(xié)調(diào)其他的事情。 To coordinate and extend cooperation for all reasonable request pertaining to room service operations from other outlet. 協(xié)調(diào)和拓展有關(guān)客房送餐部與其他部門間所有的合理合作要求。 ?? Job Specification職位要求: Minimum of 3 years hotel and/or restaurants experience. 最少3年的酒店/餐廳工作經(jīng)驗(yàn)。 Good team work player. 有團(tuán)隊(duì)協(xié)作精神。 Work conscientiously and effectively. 工作認(rèn)真效率高。

確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。 友善、有效地解決顧客和員工的問題，對(duì)于他們的投訴和提出的問題如不能當(dāng)時(shí)解決，應(yīng)匯報(bào)給上級(jí)，并迅速跟進(jìn)及時(shí)反饋結(jié)果。 與顧客和同事要有良好的合作關(guān)系。 監(jiān)測(cè)客房送餐服務(wù)和餐飲標(biāo)準(zhǔn)。 每月要對(duì)所有的經(jīng)營設(shè)備和用品進(jìn)行庫存盤點(diǎn)。

【崗位職責(zé)】 1、定期培訓(xùn)本部門員工，不斷提高服務(wù)技能和業(yè)務(wù)水平，做好每月考勤表。 2、各區(qū)域的運(yùn)作情況，不斷巡視各個(gè)崗位，能夠在有突發(fā)事件發(fā)生時(shí)，可以及時(shí)處理。 3、及時(shí)處理客人投訴和員工之間的工作溝通問題，合理調(diào)解工作中的一切問題。 4、檢查每日重要事件及特別要求，確保所有客人的點(diǎn)單正確按時(shí)地發(fā)出。 【崗位要求】 1、熟悉送餐服務(wù)的工作規(guī)范及質(zhì)量標(biāo)準(zhǔn) 2、熟知接待服務(wù)中的禮節(jié)禮儀 3、有較強(qiáng)的語言表達(dá)能力及推銷能力

此崗位為瑞吉酒店招聘 This position is served for St. Regis Zhuhai 客房送餐領(lǐng)班是送餐部最重要的基層管理成員之一，他們不但直接與客人接觸，而且?guī)ьI(lǐng)培訓(xùn)新員工。 他們代表著送餐服務(wù)及瑞吉酒店的品牌形象，整潔的儀容儀表和良好的溝通能力是必備的.  這個(gè)職位不僅要了解送餐部的產(chǎn)品及服務(wù)知識(shí)，還要為客人竭盡全力的提供幫助。送餐部領(lǐng)班的主要職責(zé)是培訓(xùn)、引導(dǎo)、鼓勵(lì)和支持團(tuán)隊(duì)成員來關(guān)愛客人，以確?？腿说玫絺€(gè)性化、高質(zhì)量的服務(wù)。 The Private Dining Captain is be considered as the key important junior of Private Dining leader as they have the most contact with diners. Moreover, lead training for new staff. They represent Private Dining, the Hotel and the St. Regis brand and should be at all times impeccably groomed with good posture and sophisticated communications skills. They represent the restaurant, the Hotel and the St. Regis brand and must impeccably groomed with good posture and competent communications skills. The position shall not only know the products and services provided but also shall be able to answer any question the guest may have about restaurants and the Hotel. The main responsibility of the Captain is training, guide, encourage and to support his colleagues in caring for all of their guests to ensure they are all provide with personalized, effective service.

Major Responsibilities 主要職責(zé)： Discreet in dealing with guests over the phone and ensure all orders and requests are noted down and handled professionally. 在電話中謹(jǐn)慎的處理客人的要求并以專業(yè)水準(zhǔn)記下客人的訂單和要求。 Ensure all food and beverages delivery time frame are communicated with all guests. 確保與客人交流有關(guān)食物和飲料送達(dá)的時(shí)間期限。 Sound knowledge of all items in the room service menu and always make recommendation to guests. 了解所有有關(guān)菜單事宜并向客人推薦食物。 Provide courteous, efficient and professional service at all times. 時(shí)刻為客人提供周到、有效率、專業(yè)的服務(wù)。 Job Specification職位要求:? ?Minimum of 2 years hotel experience. 至少兩年同等職位酒店工作經(jīng)驗(yàn)。 Good communication skills and service oriented. 具有良好的溝通能力和服務(wù)意識(shí)。 Oral fluency in Chinese & English. 中英文口語流暢。

·?????????? At least 2 years of related work experience ?????? 至少2年的相關(guān)經(jīng)驗(yàn) ·?????????? Good Knowledge of haccp and China Food Safety Standards and procedures ??????? 熟知食品認(rèn)證體系及食品安全相關(guān)法規(guī) ·?????????? ?Fluent English. ??????? 流利的英語 ·?????????? Word, Excel, Outlook ?? ?????電子文件，表格及郵箱 ·?????????? Some F&B Kitchen knowledge of, cost control in F&B, labor controls, maintenance, Sanitation and Hygiene. ??????? 餐飲廚房的知識(shí)，成本的控制，員工開支的控制，維護(hù)設(shè)備實(shí)施及衛(wèi)生的能力 ·?????????? Strong interpersonal skills and attention to detail. ??????? 較強(qiáng)的人際交往能力及對(duì)細(xì)節(jié)的觀察力 ·?????????? Leader and trainer. ??????? 領(lǐng)導(dǎo)力及培訓(xùn)能力

Assist Captain and Management in taking food and beverage orders; retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables; Perform according to standards on table service in assigned station according to restaurants specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Work in accordance to Managers and other superior’s request. 負(fù)責(zé)食物酒水的點(diǎn)單；為客人服務(wù)酒精/非酒精飲料和食物。根據(jù)餐廳的特殊情況直接服務(wù)和指揮員工服務(wù)客人。檢查賬單，協(xié)助餐廳區(qū)域的維修和設(shè)備保養(yǎng)

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 送餐部服務(wù)員負(fù)責(zé)但不局限于送餐部的整體運(yùn)營。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有 1 年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下 工 作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí) 知曉并堅(jiān)持上海浦東文華能力的關(guān)鍵點(diǎn)： 使客人感到滿意 如同員工一樣一起工作 促進(jìn)氣候的熱情 做到最好 傳遞股東價(jià)值 在規(guī)則下做事 做到有責(zé)任心 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競(jìng)爭(zhēng) 堅(jiān)持改進(jìn)和工作外知識(shí)的獲取 多語種 具有特定酒店行業(yè)知識(shí)應(yīng)聘者為先

Scope of Position The Waiter is responsible for, but not limited to, the overall operations of outlets. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 餐飲服務(wù)員負(fù)責(zé)但不局限于整體運(yùn)營。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí)

-           一定的英語口語溝通能力 -           相關(guān)工作經(jīng)驗(yàn)1年或以上 -           基本的餐飲知識(shí) -           具有服務(wù)熱忱 -           良好的團(tuán)隊(duì)合作精神

【崗位職責(zé)】 1、 確保按照當(dāng)?shù)胤ㄒ?guī)和食品安全體系標(biāo)準(zhǔn)來保持酒店的食品和儲(chǔ)存的安全，及符合品牌的運(yùn)營操作標(biāo)準(zhǔn)； 2、貫徹執(zhí)行酒店、集團(tuán)及本地監(jiān)管機(jī)構(gòu)關(guān)于消防、衛(wèi)生、健康和安全方面的規(guī)章制度。 3、監(jiān)督餐飲和廚房部的所有員工，確保他們遵守衛(wèi)生條例。任何員工違反了衛(wèi)生條例，應(yīng)該向管理層匯報(bào)，之后落實(shí)提出的改正建議。 4、 食品制備/倉庫管理員/成本控制/管事/食品加工的每周檢查清單； 5、 定期進(jìn)行食品安全培訓(xùn)及報(bào)告； 6、 按照當(dāng)?shù)胤ㄒ?guī)和食品安全體系標(biāo)準(zhǔn)來保持酒店的食品和儲(chǔ)存的安全； 7、 完善酒店質(zhì)量管理體系，和當(dāng)?shù)厮鶎俚氖称繁O(jiān)督所保持良好的工作關(guān)系； 8、 到酒店服務(wù)工作現(xiàn)場(chǎng)監(jiān)督檢查，并組織酒店質(zhì)量安全會(huì)議，提出處理； 9、按時(shí)高效的完成上級(jí)領(lǐng)導(dǎo)交辦的其他事項(xiàng)。 【崗位要求】 1、大專以上學(xué)歷，3年以上同崗位食品衛(wèi)生工作經(jīng)驗(yàn)； 2、有HACCP 或相關(guān)食品安全體系認(rèn)證； 2、熟練操作辦公軟件，英語良好； 3、有良好的文件處理和歸檔能力； 4、工作認(rèn)真負(fù)責(zé)，善于溝通，執(zhí)行跟進(jìn)能力強(qiáng)； 4、具有較強(qiáng)的團(tuán)隊(duì)合作能力，抗壓能力強(qiáng) 5、精通關(guān)于食品衛(wèi)生類的國家法律法規(guī)、當(dāng)?shù)卣?、專業(yè)知識(shí)等。 該崗位為主管級(jí)別，資深及能力突出者可以考慮為經(jīng)理級(jí)別。

Scope of Position The Sommelier is responsible for the extensive wine program throughout the entire hotel. Although this position will work primarily with the fine dining restaurant, he/she will also support the other food and beverage outlets as well through the selection of various wines and design of the wine lists that each outlet will utilize for service. Requirements Mandatory Educational level: Bachelor’s degree in hospitality or other related field Course of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education Trust Work experience: Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment Personal qualities: Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have a minimum of 2 years experience in a similar position, preferably in luxury environment Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge Job knowledge: Must have a in-depth knowledge of food and preparation Must have an advanced-level knowledge of wine Must have a in-depth knowledge of beverage and bar related products Must have a in-depth knowledge of laws related to beverage service Prior experience in a renovation or pre-opening environment is desirable Globally-recognized F&B certification requested Restaurant and or Retail experience that has involved selling of wine and guest relations Looking to forge relationships with wine-makers and key players in wine-sector Desirable Established award winning lists 職責(zé)范圍 侍酒師負(fù)責(zé)整個(gè)酒店所有酒類項(xiàng)目。盡管此職位員工基本上和高級(jí)餐廳合作，他/她通過選擇不同酒類的品種和每個(gè)部門需要用的酒單也支持其他餐飲部門提供服務(wù)。 職位要求 必須具備 教育水平: 酒店本科學(xué)歷或者其他相關(guān)領(lǐng)域 葡萄酒協(xié)會(huì)課程，美國侍酒師協(xié)會(huì)，侍酒師證書，葡萄酒及烈酒教育信托基金 工作經(jīng)歷: 至少3年以上相關(guān)職位經(jīng)驗(yàn)，具有奢華酒店/餐廳經(jīng)驗(yàn)者為先 個(gè)人素質(zhì): 英語讀，寫，說流利 必須愿意為了完成所有職責(zé)和任務(wù)在靈活的時(shí)間下工作 必須能夠自我激勵(lì)及他人. 必須在安全，謹(jǐn)慎，有組織的方式下工作 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時(shí)間處理多種任務(wù) 必須能夠讓我們的客人感到一貫的喜悅滿意 必須有良好的溝通技巧 必須特別關(guān)注細(xì)節(jié)和擁有廣泛的服務(wù)知識(shí) 工作知識(shí): 必須擁有食物準(zhǔn)備的知識(shí) 必須擁有良好的酒類知識(shí) 必須擁有飲料和酒吧相關(guān)產(chǎn)品的資深知識(shí) 必須擁有關(guān)于飲料服務(wù)的資深知識(shí) 先前擁有重新翻新或開張經(jīng)驗(yàn)者為佳 全球認(rèn)可的餐飲證書 餐廳或者零售經(jīng)驗(yàn)包括銷售酒類和處理客人關(guān)系 尋找和酒類制造商和酒類關(guān)鍵人物建立良好關(guān)系 可以具備 獎(jiǎng)狀

Scope of Position The Banquet Captain is responsible for, but not limited to, the overall management oin Banquet. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 宴會(huì)廳主管負(fù)責(zé)但不局限于宴會(huì)廳的整體運(yùn)營。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對(duì)食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下 工 作 對(duì)食物和準(zhǔn)備方面有深厚的知識(shí) 對(duì)酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識(shí)

崗位職責(zé) 檢查每日活動(dòng)訂單和工作日志對(duì)所有活動(dòng)和臨時(shí)更改做到了如指掌。 ?帶領(lǐng)并指導(dǎo)團(tuán)隊(duì)成員對(duì)庫存物品和各種設(shè)備設(shè)施進(jìn)行管理級(jí)盤點(diǎn)。 ?帶領(lǐng)并指導(dǎo)團(tuán)隊(duì)成員擺臺(tái)。 ?配合宴會(huì)經(jīng)理及副經(jīng)理協(xié)調(diào)宴會(huì)活動(dòng)。 檢查員工到崗情況。 ?幫助員工不斷提高和發(fā)展。 ?問候客人，并和客人從頭至尾溝通活動(dòng)細(xì)節(jié)，且適時(shí)提出合理化建議。 ?向工程部遞交工程維修單。 ?工作結(jié)束后檢查宴會(huì)所有區(qū)域，確保廳房和各種設(shè)備設(shè)施的正確擺放并干凈整 潔。 ?告知所有團(tuán)隊(duì)成員有關(guān)活動(dòng)細(xì)節(jié)。督促工作并按高標(biāo)準(zhǔn)執(zhí)行 ?負(fù)責(zé)培訓(xùn)及督促所有員工參加培訓(xùn)活動(dòng)。 ?能為各種活動(dòng)做好臺(tái)型圖及設(shè)備方面的準(zhǔn)備。 在活動(dòng)開始前為宴會(huì)成員分配工作。 ?能夠高效完成所有正當(dāng)活動(dòng)需求。 ?能夠勝任所有班次及經(jīng)理安排的工作。 ?能夠處理和準(zhǔn)備臨時(shí)工申請(qǐng)。 ?負(fù)責(zé)接管在副經(jīng)理或領(lǐng)班不在時(shí)的所有工作。 ?全面掌握各種類型活動(dòng)的擺臺(tái)方法。 ?填寫工作日志給經(jīng)理審批。記錄合理化建議以備改進(jìn)。 崗位要求 有上進(jìn)心。 ?可以流利的用英語溝通。 ?可以獨(dú)立的完成工作。 最少2年的宴會(huì)領(lǐng)班工作經(jīng)驗(yàn)。 ?具有中西餐宴會(huì)服務(wù)知識(shí)。