At Kempinski, Talent Development is a managementresponsibility and consequently an integral and important part of our Managers’daily activities. The Director of Sales– MICE fulfils their role as aTalent Development Ambassador when: ●They actively support and implement TalentDevelopment initiatives as a part of their daily activities. ●?They identify Training talents in theirdepartment and throughout the hotel as per below definition* and activelysupport their career development. ●?They support and initiate transfer, crossexposure and task force assignments for their team. ●?They personally conduct TTTTs with their team ona regular basis and take personal interest for their talents’ developmentplans. ●?They recruit and select potential talentaccording to current and future department, hotel and Kempinski’s needsincluding conducting interviews for positions in their department.

崗位職責(zé) 1.與餐飲總監(jiān)一起制定餐飲宴會銷售計劃 2.協(xié)助酒店新產(chǎn)品及服務(wù)的開發(fā)和推廣 3.協(xié)助酒店市場戰(zhàn)略的制訂。 4.做計劃或做決定時，要考慮外界經(jīng)濟(jì)情況 5.管理財務(wù)報告，財務(wù)分析、預(yù)算，制定部門的定價策略。 6.確保按照收入和開支預(yù)算實現(xiàn)經(jīng)營目標(biāo)。 7.與本部門及其他部配合工作。 8.預(yù)防和處理客人所關(guān)心的問題。 9.與客戶談判，確保滿足客人的需要，同時又能夠?qū)崿F(xiàn)酒店的利潤。 10.與客戶保持有效的適當(dāng)?shù)亟涣鳎瑫r表現(xiàn)出專業(yè)的形象及工作方式。 11.對酒店 產(chǎn)品及服務(wù)要有高度了解，以便更好地向客人推銷酒店的服務(wù)及設(shè)施。 12.根據(jù)酒店的目標(biāo)和方向，制訂合適的行政及溝通規(guī)定及程序。 13.拜訪有潛力的客戶，發(fā)展并保持與客戶合作的關(guān)系。 14.遵守酒店酒店的員工守則。 15.遵守酒店酒店的政策及程序。 16.堅持不斷的對自己的表現(xiàn)進(jìn)行分析評估 17.完成上級交給的其他任務(wù)。 崗位要求 1.必須具備良好的說讀寫能力并理解工作中的主要語言 2.具備良好的讀寫能力，以便使溝通的過程更方便 3.需要良好溝通技巧包括口語及書寫 4.最主要的任務(wù)是在團(tuán)隊中與其他員工工作中表現(xiàn)為團(tuán)隊的主管，這是最基本的直接管理 5.熟悉運用主要計算機(jī)程序 6.對酒店及相應(yīng)施設(shè)具有專業(yè)知識 7.具有公司，旅游中介公司及宴會銷售知識 8.在責(zé)任范圍內(nèi)掌握領(lǐng)導(dǎo)才能和所有工作任務(wù)的知識 9掌握并具有互聯(lián)網(wǎng)及其它主要電腦軟件方面的知識和經(jīng)驗 10.能夠使用銷售和前廳部電腦系統(tǒng) 11.對上海地區(qū)市場及國際市場有基本的了解 12至少擁有8年國際連鎖酒店的相關(guān)工作經(jīng)驗

Responsible for the management of all aspects and functions of the restaurant outlets, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff. Responsible for proactively soliciting and managing restaurant sales-related opportunities that is not handled by the Sales & Marketing department. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of Ritz-Carlton.

Scope of Position It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven.  The Front Office Manager is responsible for, but not limited to, the overall hotel operations, including the day to day hotel operational requirements.  This position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group. Requirements                             Degree or Diploma in Hotel Management                              8 years Hotel Management experience in a hotel of similar deluxe standing Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees Excellent overall communication skills Able to multi task The ability to work well in a team environment                        Must possess a good verbal command of the English and Mandarin Language  Possess a pleasant and outgoing personality          職責(zé)范圍 前廳經(jīng)理全面負(fù)責(zé)前廳部運營的各個方面。要積極主動，有創(chuàng)造性，有目標(biāo)。前廳經(jīng)理主要負(fù)責(zé)整個酒店的運營，包括每天運作方面的要求。給前廳部的員工團(tuán)隊提供方向和領(lǐng)導(dǎo)，以最大的盈利機(jī)會和客人滿意程度為標(biāo)準(zhǔn)來建立團(tuán)隊。 職位要求 酒店管理本科或文憑 8 年高檔酒店的相關(guān)管理經(jīng)驗 有經(jīng)驗來處理各個層面人士，包括業(yè)主，管理者，支持員工和所有酒店同事 出色的交流溝通技巧 有能力處理多項工作和任務(wù) 可以在團(tuán)隊的環(huán)境里努力地工作 必須擁有良好的中英文讀寫能力 擁有友善和善于溝通的個性  

Scope of Position Assist the Director of Communications in liasing with local media, in-house overseas media, employees and the general public to increase positive publicity, awareness and to effectively deal with media requirements. Requirements College Education? Minimum 3 years working experience with at least 2 years of PR or Marketing Services experience Minimum 2 years’ experience in Asian hospitality Experience in working with and directing advertising agencies Knowledge of photography and cataloguing processes Experience in production and printing skills Experience in writing skills-copying writing or press release creation Experience in database management and direct mail Experience in overseeing and working to a budget Experience in dealing with a multi-cultural environment Very people oriented Strong background in customer service orientation A computer literate Fluent English both in spoken and writing Basic Mandarin is preferred Degree in communication management or Advertising desirable but not required Good organizational skills Ability to handle pressure in a fast-paced environment Excellent interpersonal skills Excellent communication skills in all aspects: verbal, written and non-verbal Strong creativity Approachable, open-minded and fair Flexible High energy Must be able to work in a team and independently on occasions High standards and very professional 職責(zé)范圍 協(xié)助市場傳媒總監(jiān)聯(lián)系本地媒體，店內(nèi)的境外媒體，酒店員工和公眾，打造積極的宣傳，提升知名度，有效處理媒體需求 職位要求 大學(xué)教育 至少3年的工作經(jīng)驗，其中2年為公關(guān)或市場服務(wù) 在亞洲服務(wù)業(yè)至少工作2年? 市場傳媒或廣告學(xué)位最佳 具備與廣告代理工作的經(jīng)驗?? 了解照片和目錄處理相關(guān)的知識 具備制作和印刷領(lǐng)域的相關(guān)經(jīng)驗 具備寫作技巧，如文案，新聞稿撰寫等 具備數(shù)據(jù)庫管理和直郵的經(jīng)驗?? 具備監(jiān)督和制定預(yù)算的經(jīng)驗 具備在多種文化環(huán)境下工作的經(jīng)驗 非常以人為本 具備很強(qiáng)的客戶服務(wù)導(dǎo)向的相關(guān)背景 熟練運用電腦 流利的英文表達(dá)能力，包括書面和口語? 基本的普通話溝通能力最佳 良好的組織能力 能夠承受快節(jié)奏環(huán)境下工作的壓力 良好的人際關(guān)系 口頭，書面和非口頭等所有方面均具備良好的溝通能力 很強(qiáng)的創(chuàng)造力 善于解決問題，性格開朗，處事公平 靈活 充滿旺盛的精力和工作熱情 必須能夠在團(tuán)隊中合作完成工作，在某些情形下可以獨立工作 高標(biāo)準(zhǔn)，非常專業(yè)

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or another related field is desirable Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge

Create and execute content strategy toincrease awareness, engagement, and conversion across all digital channels. Manage officialwebsite, collaterals, marketing activities, social media platform as well asrelated marketing campaigns for hotel. Drive marketing solutions that will improveperformance for the various online channels and together with Sales and RevenueManagement to support property’s overall RevPAR index and other key customermetrics according to brand. ?負(fù)責(zé)管理酒店網(wǎng)站、宣傳品、酒店推廣活動以及社會化媒體平臺與相關(guān)推廣。與銷售部、收益管理部共同合作以提高包括酒店平均客房收益和其他重要品牌相關(guān)的重要指標(biāo)。

Scope of Position The incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales - MICE in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. Requirements Degree or Diploma in Hospitality Management or relevant education Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred Able to liaise effectively with designated market segment accounts Knowledge of market segment Fluent in English and local language 職責(zé)范圍 員工要具備的職責(zé)有： 負(fù)責(zé)所指定市場客戶的維護(hù)和管理，協(xié)助銷售總監(jiān)，按照銷售計劃，通過激勵其他銷售人員的方法，完成本市場劃分區(qū)域的銷售目標(biāo)。 在維護(hù)老客戶，開發(fā)新客戶的基礎(chǔ)上，達(dá)到客房銷售目標(biāo)，本著客戶滿意度和利潤最大化的原則，就客人的要求與其他部門積極溝通協(xié)調(diào)。 職位要求 酒店管理或相關(guān)專業(yè)學(xué)位或證書 在酒店銷售業(yè)工作至少3年，具備豪華酒店工作經(jīng)驗最佳 能有效的和所負(fù)責(zé)市場客戶進(jìn)行溝通 對所負(fù)責(zé)市場有一定了解 熟練操作計算機(jī) 流利的英語和普通話

Scope of Position The incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. Requirements Educational level:                             Degree or Diploma in Hospitality Management or relevant education Work experience:                                 Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred Job knowledge:                                    Able to liaise effectively with designated market segment accounts Knowledge of market segment Fluent in English and local languag Personal qualities Mature Takes initiative Presentable Outgoing 職責(zé)范圍 員工要具備的職責(zé)有： 負(fù)責(zé)所指定市場客戶的維護(hù)和管理，協(xié)助銷售總監(jiān)，按照銷售計劃，通過激勵其他銷售人員的方法，完成本市場劃分區(qū)域的銷售目標(biāo)。 在維護(hù)老客戶，開發(fā)新客戶的基礎(chǔ)上，達(dá)到客房銷售目標(biāo)，本著客戶滿意度和利潤最大化的原則，就客人的要求與其他部門積極溝通協(xié)調(diào)。 職位要求 教育水平：                                  酒店管理或相關(guān)專業(yè)學(xué)位或證書 工作經(jīng)驗：                                  在酒店銷售業(yè)工作至少3年，具備豪華酒店工作經(jīng)驗最佳 工作知識：           能有效的和所負(fù)責(zé)市場客戶進(jìn)行溝通 對所負(fù)責(zé)市場有一定了解 熟練操作計算機(jī) 流利的英語和普通話 個人品質(zhì)： 成熟 主動 體面 友好

Scope of Position It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Duty Manager is responsible for, but not limited to, the overall hotel operations in the absence of an Executive Committee member. In the absence of the Front Office Manager and the Assistant Front Office Manager this position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group.  Duty Manager works very closely with the Housekeeping Management team as well as the Executive Apartment Management team to ensure successful delivery of Mandarin Oriental’s exceptional service to our guest and successful Rooms operation. Requirements                                                      2 years hotel management experience in a hotel of similar deluxe standing Experience in dealing with all levels including owners, corporate officers, support staff and all hotel employees   Excellent overall communication skills   Able to multi-task   The ability to work well in a team environment                             Must possess a good verbal command of English and Mandarin Language   職責(zé)范圍 值班經(jīng)理需 全面負(fù)責(zé)前廳部運營的各個方面。要積極主動，有創(chuàng)造性，有目標(biāo)。在行政委員會成員不在時， 值班經(jīng)理 主要負(fù)責(zé)全面管理整個酒店的運營。在前廳經(jīng)理和前廳副經(jīng)理不在時，給前廳部的員工團(tuán)隊提供方向和領(lǐng)導(dǎo)，以最大的盈利機(jī)會和客人滿意程度為標(biāo)準(zhǔn)來建立團(tuán)隊。 值班經(jīng)理 在工作中與客房部經(jīng)理同時與行政公寓經(jīng)理合作為賓客提供文華東方 卓越的 服 務(wù)。 職位要求 2 年奢華酒店管理經(jīng)驗    有經(jīng)驗處理各個層面人士，包括業(yè)主，管理者，支持員工和所有酒店同事 良好的交流技巧 有能力處理多項工作和任務(wù) 可以在團(tuán)隊的環(huán)境里努力地工作                                              必須擁有良好的中英文口語能力

Scope of Position The Assistant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the In Room Dining Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others ? ?? Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責(zé)范圍 副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務(wù)的相關(guān)方面。他/她需保證公司標(biāo)準(zhǔn)的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標(biāo)。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當(dāng)?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹(jǐn)慎，有組織的方式下工作 具有深厚的食品和準(zhǔn)備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務(wù) 必須特別關(guān)注細(xì)節(jié)和擁有廣泛的服務(wù)知識 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應(yīng)用知識 有能力辨認(rèn)客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先 需要全球認(rèn)可的餐飲證書 酒店本科畢業(yè)或者其他相關(guān)領(lǐng)域

Scope of Position The Assistant Restaurant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責(zé)范圍 餐廳副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務(wù)的相關(guān)方面。他/她需保證公司標(biāo)準(zhǔn)的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標(biāo)。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當(dāng)?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹(jǐn)慎，有組織的方式下工作 具有深厚的食品和準(zhǔn)備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務(wù) 必須特別關(guān)注細(xì)節(jié)和擁有廣泛的服務(wù)知識 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應(yīng)用知識 有能力辨認(rèn)客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先 需要全球認(rèn)可的餐飲證書 酒店本科畢業(yè)或者其他相關(guān)領(lǐng)域

Scope of Position It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Club Lounge operations. Be pro-active, creative and results driven.  The Club Lounge Assistant Manager is responsible for the day to day Club Lounge operational requirements.  When Club Lounge Manager is absent, this position will act in his/her capacity. Requirements University Gradua 2 years Executive Club supervisory experience in a hotel of similar deluxe standing Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees Excellent overall communication skills Able to multi-task The ability to work well in a team environment Must possess a good written and verbal command of the English Language Must possess a good verbal command of Mandarin Language Possess a pleasant and outgoing personality

崗位職責(zé) 1.根據(jù)本組市場開發(fā)計劃，制定個人銷售活動計劃 2.開發(fā)新客戶，穩(wěn)定老客戶，以力爭達(dá)到所確定的銷售收入目標(biāo) 3.向銷售部總監(jiān)匯報市場信息，包括本市場狀況、競爭對手情況、客戶反饋意見等 4.有良好的客戶資源 5.處理客戶的來電、來函。 6.協(xié)調(diào)安排自己所轄客戶在酒店的大型活動及VIP的接待工作。 7.熟悉自己客戶分類情況及各客戶的需求特點和主要的競爭對手。 崗位要求 1.5年以上國際酒店銷售經(jīng)理工作經(jīng)歷。 2.有比較豐富的客戶資源 3.有市場調(diào)查和預(yù)測能力，能及是掌握市場動態(tài)，并能綜合分析，及時地提出相應(yīng)的措施和合理的建議。 4.英文聽說寫良好 5.有較強(qiáng)的語言表達(dá)能力，能撰寫市場調(diào)研報告，具有起草工作計劃、總結(jié)及業(yè)務(wù)匯報的能力。

Scope of Position The Sommelier is responsible for the extensive wine program throughout the entire hotel. Although this position will work primarily with the fine dining restaurant, he/she will also support the other food and beverage outlets as well through the selection of various wines and design of the wine lists that each outlet will utilize for service. Requirements Mandatory Educational level: Bachelor’s degree in hospitality or other related field Course of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education Trust Work experience: Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment Personal qualities: Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have a minimum of 2 years experience in a similar position, preferably in luxury environment Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge Job knowledge: Must have a in-depth knowledge of food and preparation Must have an advanced-level knowledge of wine Must have a in-depth knowledge of beverage and bar related products Must have a in-depth knowledge of laws related to beverage service Prior experience in a renovation or pre-opening environment is desirable Globally-recognized F&B certification requested Restaurant and or Retail experience that has involved selling of wine and guest relations Looking to forge relationships with wine-makers and key players in wine-sector Desirable Established award winning lists 職責(zé)范圍 侍酒師負(fù)責(zé)整個酒店所有酒類項目。盡管此職位員工基本上和高級餐廳合作，他/她通過選擇不同酒類的品種和每個部門需要用的酒單也支持其他餐飲部門提供服務(wù)。 職位要求 必須具備 教育水平: 酒店本科學(xué)歷或者其他相關(guān)領(lǐng)域 葡萄酒協(xié)會課程，美國侍酒師協(xié)會，侍酒師證書，葡萄酒及烈酒教育信托基金 工作經(jīng)歷: 至少3年以上相關(guān)職位經(jīng)驗，具有奢華酒店/餐廳經(jīng)驗者為先 個人素質(zhì): 英語讀，寫，說流利 必須愿意為了完成所有職責(zé)和任務(wù)在靈活的時間下工作 必須能夠自我激勵及他人. 必須在安全，謹(jǐn)慎，有組織的方式下工作 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務(wù) 必須能夠讓我們的客人感到一貫的喜悅滿意 必須有良好的溝通技巧 必須特別關(guān)注細(xì)節(jié)和擁有廣泛的服務(wù)知識 工作知識: 必須擁有食物準(zhǔn)備的知識 必須擁有良好的酒類知識 必須擁有飲料和酒吧相關(guān)產(chǎn)品的資深知識 必須擁有關(guān)于飲料服務(wù)的資深知識 先前擁有重新翻新或開張經(jīng)驗者為佳 全球認(rèn)可的餐飲證書 餐廳或者零售經(jīng)驗包括銷售酒類和處理客人關(guān)系 尋找和酒類制造商和酒類關(guān)鍵人物建立良好關(guān)系 可以具備 獎狀

Work closely with PR Director for daily PR tasks including the handling of media enquiry, press kits development, coordination with different departments in the hotel and social media management.? Work closely with PR Director with the objective to develop good media relationship and gain the awareness of the Bulgari Hotel Shanghai.? To develop and contact with local, regional, international media, and maintain the social network with local sponsor, supplier, community organization and leader.? Constantly share the communication internally and externally. 能夠協(xié)助公關(guān)總監(jiān)完成部門日常工作，包括媒體訪問及接待，籌備媒體資料，與酒店多方部門協(xié)調(diào)以及社交媒體的管理。 協(xié)助建立良好媒體關(guān)系，提高上海寶格麗酒店關(guān)注度為主要目標(biāo)。 向本地、區(qū)域及國際媒體開發(fā)、聯(lián)系、爭取有價值的新聞報道。與本地贊助機(jī)構(gòu)、供應(yīng)商、社區(qū)組織和領(lǐng)袖建立良好關(guān)系開發(fā)多元的有利關(guān)系。 定期與酒店內(nèi)外分享績效結(jié)果。

崗位職責(zé) 1、負(fù)責(zé)酒店食品、飲品成本報告，控制食品、飲品營業(yè)成本控制。 2、檢查食品原材料采購供貨渠道、收貨程序以及原材料質(zhì)量，掌握市場上原材料價格信息。 3、督促編制配餐卡，為制定銷售價格提供依據(jù)。編制餐飲銷售分析旬報，調(diào)整餐飲價，及時提供信息。 4、與各廚房餐廳酒吧溝通，提供成本信息，降低成本。 5、定期與采購部、餐飲部共同對市場價格進(jìn)行調(diào)查、分析，更有效地控制進(jìn)價。 6、負(fù)責(zé)編制每月飲食成本報告。 7、嚴(yán)格各種物品、食品、飲品的購入、驗收、入庫出庫等有關(guān)手續(xù)和標(biāo)準(zhǔn)。 崗位要求 1、具有本崗2年以上工作經(jīng)驗，在成本核算崗位工作5年以上。 2、具有較強(qiáng)的管理、溝通、協(xié)調(diào)能力和團(tuán)隊協(xié)作意識。 3、人品正直誠實，具備良好的職業(yè)道德和素質(zhì)，責(zé)任心強(qiáng)。 4、能對成本核算指標(biāo)進(jìn)行針對分析并合理提供合理的建議。 5、通曉財務(wù)核算流程，能熟練運用財務(wù)軟件及辦公軟件。 6、根據(jù)酒店經(jīng)營需要，有效進(jìn)行科學(xué)的成本測算。 7、對財務(wù)各項指標(biāo)具有一定的敏感力。

Scope of Position The Reservations Supervisor will provide a personal consultation and will assist all guests with selecting most ideal possible room choice. Requirements College 3 years Hotel Reservations experience Excellent overall communication and telephone skills Able to multi-task The ability to work well in a team environment Strong Customer service skills Knowledge of SMS, including configuration Knowledge of GDS including rate loading and management Administration and secretarial skills (letter writing, etc.) Supervisory experience and skills Training Techniques  Experience with Microsoft Word and Excel Excellent typing skills Fluent in English and local language Good telephone manners Knowledge of telephone sales techniques Team builder Good decision maker Result-oriented Organized Initiative Diligent Meticulous Neat and tidy Team player Leadership skills Able to work under pressure Willing to take responsibilities Positive attitude Flexible Multi-lingual is preferred 職責(zé)范圍 員工要具備的職責(zé)有： 預(yù)訂主管負(fù)責(zé)為客人介紹、推薦客人所需的最佳房型。 職位要求 大專 至少三年的酒店預(yù)訂經(jīng)驗 良好的溝通和電話技巧 能同時處理多種工作 良好的團(tuán)隊合作精神 為客服務(wù)意識 掌握SMS, 包括系統(tǒng)設(shè)立 了解GDS, 包括價格上傳和管理 行政和秘書技能（信件書寫等） 相關(guān)主管經(jīng)歷和技能 培訓(xùn)技能 掌握Word和Excel 良好的打字技巧 能用中英文進(jìn)行書面和口語交流 主動 勤勞 謹(jǐn)慎 整潔 團(tuán)隊精神 領(lǐng)導(dǎo)技能 能承擔(dān)壓力 勇于承擔(dān)責(zé)任 態(tài)度積極 靈活

Scope of Position The Restaurant Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable

Scope of Position It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven.  The Front Office Supervisor is responsible for the day to day Front Desk operational requirements. Requirements                               University Graduate 2 years hotel Front Office Supervisory experience in a hotel of similar deluxe standing Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees Excellent overall communication skills  Able to multi task The ability to work well in a team environment                             Must possess good verbal command of English and Mandarin Language  Possess a pleasant and outgoing personality           職責(zé)范圍 前廳主管需 全面負(fù)責(zé)前廳部運營的各個方面。要積極主動，有創(chuàng)造性，有目標(biāo)。前 廳 主管主要負(fù)責(zé)前廳部每天運作方面的要求。 職位要求 2 年高檔酒店前廳部主管工作經(jīng)驗       有經(jīng)驗來處理各個層面，包括業(yè)主，管理者，支持員工和所有酒店同事 良好的交流技巧 有能力處理多項工作和任務(wù) 可以在團(tuán)隊的環(huán)境里努力地工作    必須擁有良好的中英文口語能力 擁有友善和善于溝通的個性  

Be aware and abide by Equal Employment Opportunity and Affirmative Actionlegislation and the hotel's policies in regards to harassment prevention. 了解并且遵守員工均等原則，積極樂觀的遵照酒店的規(guī)章制度和員工守則。 Work in a safe manner and abide by Occupational Health and Safety legislation andthe hotel’s policies in regards to accident and incident reporting procedures. 工作中養(yǎng)成安全的習(xí)慣，遵守職業(yè)安全保健規(guī)定和酒店關(guān)于事故和事件報告的程序規(guī)章 Adhere to all standards and procedures as set out in the Associate Handbook and compliancewith Conduct codes. 遵守員工手冊中的所有標(biāo)準(zhǔn)和程序并且遵守行為守則　 Carry out Administrative Assistant tasks as directed by the DOFB. 根據(jù)餐飲總監(jiān)要求完成秘書的任務(wù)。 Co-ordinate the distribution of the monthly reports to department heads. 協(xié)助分發(fā)月度報表給各個部門負(fù)責(zé)人。 Ensure compliance of daily attendance and prepare attendance records for submission toHuman Resources in line with payroll timetable. 確保每日的出勤人數(shù)與出勤表相符，并及時將出勤表上交至人力資源部。 Maintain files of all documents, and ensure all files are up to date. 妥善保存文件并及時更新。 Monitor EO stationary supplies and initiate order for any purchase requirements. 監(jiān)控行政辦公室文具的供給及為采購物品打單。

Work closely with PR Director for daily PR tasks including the handling of media enquiry, press kits development, coordination with different departments in the hotel and social media management. Work closely with PR Director with the objective to develop good media relationship and gain the awareness of the Bulgari Hotel Shanghai. To develop and contact with local, regional, international media, and maintain the social network with local sponsor, supplier, community organization and leader. Constantly share the communication internally and externally. 能夠協(xié)助公關(guān)總監(jiān)完成部門日常工作，包括媒體訪問及接待，籌備媒體資料，與酒店多方部門協(xié)調(diào)以及社交媒體的管理。協(xié)助建立良好媒體關(guān)系，提高上海寶格麗酒店關(guān)注度為主要目標(biāo)。向本地、區(qū)域及國際媒體開發(fā)、聯(lián)系、爭取有價值的新聞報道。與本地贊助機(jī)構(gòu)、供應(yīng)商、社區(qū)組織和領(lǐng)袖建立良好關(guān)系開發(fā)多元的有利關(guān)系。定期與酒店內(nèi)外分享績效結(jié)果。

Scope of Position The F&B Operation Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory: Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable: Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable

**崗位職責(zé)：** - 協(xié)調(diào)課程老師和項目負(fù)責(zé)人，以實現(xiàn)項目執(zhí)行和落地。 - 在項目經(jīng)理的指導(dǎo)下支持新項目的開發(fā)。 - 管理快閃課程、活動策劃，并通過跨功能團(tuán)隊合作確保運營。 - 監(jiān)督教師資格和培訓(xùn)協(xié)調(diào)工作。 - 與市場、公關(guān)和網(wǎng)絡(luò)團(tuán)隊合作，發(fā)展推廣機(jī)制。 - 參與營銷和社交媒體內(nèi)容的開發(fā)。 - 組織內(nèi)部知識共享和團(tuán)隊建設(shè)活動。 - 根據(jù)需要為賓客關(guān)系團(tuán)隊提供支持，包括處理咨詢和服務(wù)協(xié)助。 **關(guān)鍵任務(wù)：** - 推動按時和高質(zhì)量的項目交付，并在緊急情況下安排備選方案。 - 管理后勤并協(xié)調(diào)快閃課程和活動。 - 確保從業(yè)者設(shè)備協(xié)調(diào)和賓客服務(wù)合作。 - 安排值班表、考勤報告和管理老師的費用。 - 翻譯與項目相關(guān)的文件，以確保清晰和易訪問性。 **崗位要求：** - 至少3年的工作經(jīng)驗，包括2年的協(xié)調(diào)員角色經(jīng)驗。 - 健康產(chǎn)業(yè)背景，如瑜伽或健身中心。 - 具有高度的個人誠信、對挑戰(zhàn)的熱情和對細(xì)節(jié)的關(guān)注。 - 強(qiáng)大的問題解決能力和專業(yè)的溝通能力。 - 英語流利。 - 學(xué)士學(xué)位。 **Job Responsibilities:** - Coordinate with full-time and part-time practitioners for program excellence and multi-disciplinary team development. - Support new program development under the program manager. - Manage pop-up classes, event planning, and ensure operational excellence through cross-functional collaboration. - Oversee teacher qualification and training coordination. - Develop promotion mechanisms in partnership with marketing, PR, and web teams. - Contribute to marketing and social media content development. - Organize internal knowledge sharing and team building activities. - Provide support to the Guest Relation Team as needed, including handling inquiries and service assistance. **Key Tasks:** - Drive on-time and quality program delivery, with backup arrangements in emergencies. - Manage logistics and coordinate pop-up classes and events. - Ensure practitioner equipment coordination and guest service collaboration. - Arrange duty rosters, attendance reporting, and manage part-time practitioner fees. - Translate program-related documents for clarity and accessibility. **Job Requirements:** - Minimum 3 years' work experience, including 2 years in a coordinator role. - Background in the wellness industry, such as yoga or fitness centers. - High personal integrity, passion for challenges, and attention to detail. - Strong problem-solving skills and professional communication abilities. - Fluency in English. - Bachelor’s degree.