Ensures guest preferences are collected before shift ends
在下班之前收集好客人的喜好表
Ensures our customers receive a fast, efficient friendly check-in and check-out service
保證為客人提供快速有效而友好的登記入住和離店服務(wù)
Maximizes room sales and revenue for the hotel. Be familiar with the up-selling program, can up-sell the Club rooms & suites.
最大限度增加酒店銷(xiāo)售收入,熟悉掌握客房促銷(xiāo)技能
Ensures all guest information are completed key into PMS and PSB system
把客人的所有信息準(zhǔn)確的輸入到PMS和PSB的系統(tǒng)里
Ensures proper hand-over of information on the Log book
要相關(guān)事宜準(zhǔn)確的記錄在交接本上
Adhere to the specified hygiene and personal appearance standards of the hotel and his/her area
遵守酒店關(guān)于個(gè)人儀容儀表的個(gè)人衛(wèi)生的要求
Familiarizes oneself and adheres to the provisions outlines in the employee’s handbook, Disciplinary Code and Rules and Regulations
熟悉并遵守員工手冊(cè)中的相關(guān)紀(jì)律條款
Maintains proper image of the Front Desk at all times
時(shí)刻保持前臺(tái)的形象
Every cashier must count his/her house float at the beginning and end of their shifts to ensure the bank is complete. The bank account must be listed in the space provided on the back of the deposit envelope
在每個(gè)班次開(kāi)始和結(jié)束時(shí),必須清點(diǎn)錢(qián)款數(shù)量,確保現(xiàn)金的完整性。每筆錢(qián)款必須在封包背面背書(shū)
All house floats must be returned to the assigned vault in the amount issued at the end of each shift
在每個(gè)班次結(jié)束后,所有的備用金必須歸還至保險(xiǎn)箱