崗位職責(zé) 1、要熟知菜單、食品配方及其它方面的知識，以向客人推薦各種食品及飲料。 2、清潔并擦亮所有器皿。 3、保持工作場地及餐具室內(nèi)物品的齊全、干凈、整潔。 4、添加所需的布品及操作設(shè)備。 5、從倉庫內(nèi)領(lǐng)取物品。 6、根據(jù)標(biāo)準(zhǔn)的手冊來完成服務(wù)工作。 7、根據(jù)餐廳的規(guī)定來擺放餐桌。 8、結(jié)束服務(wù)后，要清理所有的飯菜，并清潔桌面。 崗位要求 1、高職學(xué)歷或以上，有從事餐飲服務(wù)2年以上的工作經(jīng)歷。 2、對工作認(rèn)真踏實，工作態(tài)度端正，能吃苦耐勞。 3、掌握必需的食品、酒水知識，有一定的西餐服務(wù)技能。 4、身體健康，儀表端正。

崗位職責(zé)： 1、獨立完成菜品推薦、菜單定制和餐飲服務(wù)； 2、可獨立完成沙拉、三明治、漢堡等制作； 3、獨立完成咖啡和健康飲品制作（可培訓(xùn)）； 4、具有服務(wù)意識和銷售意識，具備可以將服務(wù)變現(xiàn)的能力。 崗位要求： 1、學(xué)歷背景：大專以上學(xué)歷； 2、工作經(jīng)驗：中高端餐飲、輕食簡餐和健康餐廳工作經(jīng)驗背景優(yōu)先； 3、年齡建議：22-30歲； 4、具有改進(jìn)和創(chuàng)新精神，具備發(fā)現(xiàn)問題和獨立解決問題的能力； 5、追求積極健康的生活方式，不吸煙者優(yōu)先考慮。 崗位亮點: 1、可獲得營養(yǎng)餐搭配和菜品制作的深度學(xué)習(xí)機會； 2、可學(xué)習(xí)健康生活方式；

餐廳服務(wù)員 要求：能吃苦，有相關(guān)工作經(jīng)驗優(yōu)先，18-25歲男女不限 薪資：試用期5100，轉(zhuǎn)正5800，月休4天，包食宿，住宿就在門店樓上

了解崗位工作細(xì)則和流程； 服從部門安排的相關(guān)工作。 有志在酒店行業(yè)發(fā)展的應(yīng)屆畢業(yè)生/實習(xí)生； 對擔(dān)任酒店管理人員具有高度期望； 熱愛服務(wù)行業(yè)，具有良好的顧客服務(wù)意識、親和力、溝通技巧和團(tuán)隊合作精神。

·Assist Captain and Management in taking food and beverage orders; retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables; Perform according to standards on table service in assigned station according to restaurants specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Work in accordance to Managers and other superior’s request.? 負(fù)責(zé)食物酒水的點單；為客人服務(wù)酒精/非酒精飲料和食物。根據(jù)餐廳的特殊情況直接服務(wù)和指揮員工服務(wù)客人。檢查賬單，協(xié)助餐廳區(qū)域的維修和設(shè)備保養(yǎng)。

Scope of Position The Restaurant Hostess is responsible for, but not limited to, the reservation and overall operations of the restaurant.?To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 餐廳領(lǐng)位員負(fù)責(zé)但不局限于餐廳的預(yù)定和整體運營。支持團(tuán)隊并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有1年工作經(jīng)歷 愿意在彈性時間和假期期間工作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The Assistant Restaurant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責(zé)范圍 餐廳副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務(wù)的相關(guān)方面。他/她需保證公司標(biāo)準(zhǔn)的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標(biāo)。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當(dāng)?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹(jǐn)慎，有組織的方式下工作 具有深厚的食品和準(zhǔn)備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務(wù) 必須特別關(guān)注細(xì)節(jié)和擁有廣泛的服務(wù)知識 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應(yīng)用知識 有能力辨認(rèn)客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先 需要全球認(rèn)可的餐飲證書 酒店本科畢業(yè)或者其他相關(guān)領(lǐng)域

Duties and Supporting Responsibilities Administration ·???????? Must have good food and beverage knowledge ·???????? Start and finish shifts at the correct time ·???????? Must be able to set up tables for all meal periods ·???????? Must be able to set up service stations ·???????? Must be familiar with all billing procedures ·???????? Must be capable of handling all relevant equipment ·???????? Attend daily meetings ·???????? Attend all mandatory training sessions arranged by MO ·???????? Monitor and supervise small VIP/private dining functions that are not handled by banqueting ·???????? Ensure correct quality, presentation and delivery of all dishes and drinks ·???????? Perform all administrative tasks designated to him/her by management ? Requirements Mandatory ? Have a minimum of 2 years experience in a luxury establishment? ? Have a keen interest in food and the culinary ambitions of the establishment. ? Willing to work a flexible schedule and holidays.? ? Work in a safe, prudent and organized manner ? Have an in-depth knowledge of food and preparation? ? Have a good knowledge of wine and beverages ? Be able to relate to all levels of guests and management ? Have the ability to handle multiple tasks at one time ? Have excellent communication and organization skills? ? Be able to consistently delight and satisfy our guest? ? Have the ability to handle guest requests in a detailed manner? ? Reading, writing and oral proficiency in the English and local language ? Professional appearance and demeanor at all times ? Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge ? Be aware and adhere to key MOHG competencies: o Delighting our Clients o Working together as Colleagues o Promoting a Climate of Enthusiasm o Being the Best o Delivering Shareholder Value o Playing by the rules o Acting with responsibility Desirable ? Actively looking to be ‘Best in class’ ? Actively looking to use the career development within MOHG ? Desire to understand and research competition ? Committed to improvement and knowledge of hospitality outside work. ? Multi-lingual ? Knowledge of specific hospitality industry applications is desirable 工作職責(zé) ? 部門管理 ·???????? 必須有良好的餐飲知識 ·???????? 準(zhǔn)時開始和完成輪班 ·???????? 必須能夠為任何用餐搭臺 ·???????? 必須能夠搭服務(wù)臺 ·???????? 必須熟悉所有賬單程序 ·???????? 必須能夠控制相關(guān)設(shè)備 ·???????? 參加每日會議 ·???????? 參加所有文華組織的培訓(xùn)課程 ·???????? 不由宴會廳處理，在小型重要客人/私密性客人用餐時提供服務(wù) ·???????? 確保高質(zhì)量，正確的出品和傳送所有食品和飲料 ·???????? 完成所有管理層指派的任何行政任務(wù) 職位要求 必須具備 ? 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 ? 對食品和烹飪有著濃厚的興趣 ? 愿意在彈性時間和假期期間工作? ? 必須在安全，謹(jǐn)慎，有組織的方式下工作 ? 對食物和準(zhǔn)備方面有深厚的知識 ? 對酒水飲料有深刻了解 ? 有能力使所有層次的客人和管理層相處融洽 ? 有能力在同一時間處理多種任務(wù) ? 有良好的溝通和組織能力技巧 ? 能夠讓我們的客人感到一貫的喜悅滿意 ? 有能力細(xì)心的處理客人的要求 ? 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 ? 在任何時候保持職業(yè)精神和風(fēng)度 ? 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 ? 知曉并堅持上海浦東文華能力的關(guān)鍵點： o 使客人感到滿意 o 如同員工一樣一起工作 o 促進(jìn)氣候的熱情 o 做到最好 o 傳遞股東價值 o 在規(guī)則下做事 o 做到有責(zé)任心 可以具備 ? 積極成為“行業(yè)中的最好” ? 積極在上海文華東方酒店里有職業(yè)發(fā)展 ? 渴望理解和研究競爭 ? 堅持改進(jìn)和工作外知識的獲取 ? 多語種 ? 具有特定酒店行業(yè)知識應(yīng)聘者為先

Scope of Position The Restaurant Captain is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibilit Desirable Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責(zé)范圍 餐廳領(lǐng)班負(fù)責(zé)但不局限于餐廳的整體運營。支持團(tuán)隊并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人 職位要求 必須具備 在相關(guān)餐飲方面至少有1年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下工作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 知曉并堅持上海浦東文華能力的關(guān)鍵點： 使客人感到滿意 如同員工一樣一起工作 促進(jìn)氣候的熱情 做到最好 傳遞股東價值 在規(guī)則下做事 做到有責(zé)任 可以具備 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先

Ensures smooth and efficient operations ofF&B service. Ensures that service in bars, restaurants,and private dining are all carried out according to the standards Monitors hygiene in work practices bothservice and production. Regularly checks all areas for maintenancerequirements and follow up. Ensures that all machines and equipment areworking. Work closely with the Director of Food &Beverage, Executive Chef and Sous Chef to design an effective menu and winelist while ensuring excellent product quality at a fair price. Assists in the department budget development.Monitors food, beverages, and labor budgets. Monitors hygiene in work practices bothservice and production. Regularly checks all areas for maintenancerequirements and follow up. Ensures that all machines and equipment areworking. Hires, trains, disciplines, manages, andschedules colleagues under Food & Beverage. Conducts training and refresher course forall F&B colleagues. Comply with Work Rules and Standards ofConduct. Work harmoniously and professionally withco-workers and supervisors.

崗位要求： 有相關(guān)的五星級酒店中餐廳工作經(jīng)驗

優(yōu)先考慮最近5年有在上海工作經(jīng)歷 招聘、培訓(xùn)和發(fā)展： 1. 識別、選拔并招聘所有餐廳員工。 2. 規(guī)劃所有員工的培訓(xùn)和員工發(fā)展計劃。 3. 審核員工排班表。 4. 建立所有餐飲業(yè)務(wù)，包括餐廳、吧臺以及所有活動的運營。 運營： 1. 實施標(biāo)準(zhǔn)操作程序——內(nèi)部溝通、衛(wèi)生、活動設(shè)置、客戶服務(wù)等。 2. 審查并改進(jìn)所有系統(tǒng)。 3. 與廚師、健康和銷售團(tuán)隊合作設(shè)計季節(jié)性菜單、酒單、餐飲產(chǎn)品價格，并持續(xù)設(shè)計新產(chǎn)品。 4. 負(fù)責(zé)餐飲業(yè)務(wù)的收入和安全。 預(yù)算和成本控制： 1. 制定和管理所有餐飲預(yù)算。 2. 分析差異并采取糾正措施。 餐廳市場營銷： 1. 與營銷團(tuán)隊合作開發(fā)餐廳促銷資料。 2. 通過與本地和全球編輯、渠道的專業(yè)聯(lián)系推廣餐廳。 要求： 1. 擁有超過5年的餐廳經(jīng)驗，管理8人或以上的團(tuán)隊。 2. 具有多元文化背景或在高端餐廳工作的經(jīng)驗。 3. 在餐飲、酒店業(yè)有扎實的運營管理經(jīng)驗，以及與高端客戶的良好資源和網(wǎng)絡(luò)。 4. 雙語流利（中文和英文）。 5. 擁有大專以上學(xué)歷。 Recruitment, training, and development 1--Identify, select, and hire all restaurant staff. 2--Map out training for all staff and employee development plans. 3--Proof the staff Scheduling. 4--Set up all F&B operations, including restaurant, bar, deli and for all events. Operations 1--Implementation of SOP’s – internal communication, sanitation, event set up, customer services etc. 2--Review and improvement of all systems 3--Work with Chef, wellness and sales team to design the seasonal menu, wine menu, F&B produce price and continually design new product. 4--Responsible for F&B operation revenue and safety. Budgeting and cost control 1--Develop and manage all F&B budget. 2--Analyze variances and initiating corrective actions. Thought for Food Marketing 1--Partner with marketing team on developing collateral for promotions in the restaurant 2--Promoting restaurant through professional contacts of local and global editors, channels Requirements: 1--More than 5 years of restaurant experience with management of teams of 8 or more 2--Multicultural exposure or experience in high-end restaurants 3--Solid operation management experience in F&B, hospitality and good resources, networks with high end customers 4--Bilingual Chinese and English 5--Diploma above

崗位內(nèi)容：? 1. 全面負(fù)責(zé)：管理并確保餐飲部門的盈利性。? 2. 團(tuán)隊建設(shè)：招聘、培訓(xùn)和發(fā)展團(tuán)隊。? 3. 餐廳運營：設(shè)立并管理餐廳運營，確保高質(zhì)量客戶服務(wù)。? 4. 財務(wù)管理：管理餐廳預(yù)算，控制成本，實現(xiàn)預(yù)算內(nèi)的損益表。? 5. 銷售與市場推廣：制定銷售策略，進(jìn)行市場推廣和促銷活動。? 6. 市場營銷：與營銷團(tuán)隊合作開發(fā)促銷材料，通過專業(yè)渠道和編輯推廣餐廳。? 7. 安全與健康：維護(hù)安全、健康和衛(wèi)生的環(huán)境。? 8. 運營：實施標(biāo)準(zhǔn)操作程序，審查并改進(jìn)系統(tǒng)，與廚師、健康和銷售團(tuán)隊合作設(shè)計季節(jié)性菜單。9. 預(yù)算與成本控制：制定并管理餐飲預(yù)算，分析差異并采取糾正措施。? ?職位要求：? 1. 有5年以上餐廳管理經(jīng)驗，并帶過8人以上的團(tuán)隊? 2. 具有多元文化背景或在高端餐廳的工作經(jīng)驗? 3. 在餐飲、酒店業(yè)有扎實的運營管理經(jīng)驗，并且擁有與高端客戶的豐富資源和網(wǎng)絡(luò)聯(lián)系。? 4. 有大專以上的教育背景? 5. 英文可以作為工作語言

崗位職責(zé) 1.負(fù)責(zé)中餐廳，落實各個時期的工作任務(wù)。 2.制定中餐廳服務(wù)工作規(guī)范及工作制度并確保實施。 3.協(xié)助餐飲部經(jīng)理制定各項餐飲推銷計劃與策略。 4.監(jiān)督員工按照規(guī)范標(biāo)準(zhǔn)對客服務(wù)，對員工進(jìn)行績效評估，實施獎懲制度。 5.處理賓客的投訴，不斷改善服務(wù)質(zhì)量。 6.抓好設(shè)備設(shè)施的維修保養(yǎng)，嚴(yán)格物資管理制度，做好餐廳安全和防火工作。 7.根據(jù)季節(jié)差異、客源情況為廚房制定特色菜單提供建議。 崗位要求 1.5年以上五星級酒店中餐廳工作經(jīng)驗； 至少熟練掌握一門外語。 2.精通中餐的業(yè)務(wù)知識，熟練掌握中餐的技能技巧； 3.具有較強的社會活動能力、組織領(lǐng)導(dǎo)工作能力和實際工作能力；善于調(diào)動中餐部各級管理人員的積極性。 4.具有食品原料學(xué)、烹調(diào)學(xué)、食品營養(yǎng)衛(wèi)生和粵菜管理等方面的專業(yè)知識熟悉中餐食品原材料采購、儲藏和廚房生產(chǎn)、中餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證中餐管理的協(xié)調(diào)發(fā)展。 5.具有中餐食品原材料加工、中餐成本核算方面的知識。掌握各種產(chǎn)品配方 ,各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。

Scope of Position The Restaurant Hostess is responsible for, but not limited to, the reservation and overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 餐廳領(lǐng)位員負(fù)責(zé)但不局限于餐廳的預(yù)定和整體運營。支持團(tuán)隊并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有1年工作經(jīng)歷 愿意在彈性時間和假期期間工作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The Assistant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the In Room Dining Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. Requirements Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others ? ?? Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preferences Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work Multi-lingual Knowledge of specific hospitality industry applications is desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 職責(zé)范圍 副經(jīng)理需監(jiān)督餐廳運營的經(jīng)營和財務(wù)的相關(guān)方面。他/她需保證公司標(biāo)準(zhǔn)的完成度和一致性，并支持餐飲總監(jiān)完成酒店餐飲目標(biāo)。 職位要求 在主管職位至少有3年經(jīng)驗，具有奢華酒店/餐廳背景為先 英語閱讀，書寫，口語流利 當(dāng)?shù)卣Z言閱讀，書寫，口語流利 必須能夠自我激勵及他人 在安全，謹(jǐn)慎，有組織的方式下工作 具有深厚的食品和準(zhǔn)備工作知識 了解酒和飲料知識 必須有能力使所有層次的客人和管理層相處融洽 必須有能力在同一時間處理多種任務(wù) 必須特別關(guān)注細(xì)節(jié)和擁有廣泛的服務(wù)知識 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 酒店行業(yè)應(yīng)用知識 有能力辨認(rèn)客人并記住他們的喜好 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先 需要全球認(rèn)可的餐飲證書 酒店本科畢業(yè)或者其他相關(guān)領(lǐng)域

?To ensure your standards of personal grooming and hygiene meet those lay down by the resort. ? 確保個人儀容和衛(wèi)生標(biāo)準(zhǔn)符合度假村的規(guī)定。 ?To maintain and clean all necessary equipment, station and furniture associated to your outlet. ? 維護(hù)和清洗餐廳的所有設(shè)備設(shè)施以及餐具擺設(shè)。 ?The ability to perform all opening and closing duties. ? 執(zhí)行所有的開檔，收檔工作的能力。 ?Familiarize themselves with today’s reservation to ensure the guests are properly met upon in and out restaurant. ? 要清楚的掌握當(dāng)天的餐飲預(yù)訂，有特殊要求的客人的信息，要確保他們在餐廳用餐的時候都得到熱情接待。 ?The ability to observe guest’s experiences in the restaurant and anticipate their needs. ? 能夠觀察客人在餐廳的用餐過程，并預(yù)測他們的需求，超前服務(wù)。 ?Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. ? 根據(jù)部門標(biāo)準(zhǔn)掌握和處理客人的抱怨并確?？腿藵M意。 ?The ability to perform cross-training and other tasks or projects as assigned by F&B management. ? 能夠完成由餐飲管理人員安排的各部門輪崗工作，以及其他任務(wù)或項目。 ?Work arrangements are not limited to your own post. ? 工作安排不限于本職崗位。

1.負(fù)責(zé)熱情、主動積極 2.負(fù)責(zé)為客人推銷餐飲產(chǎn)品，注意合理的菜品、酒水搭配， 3.及時了解客人的反饋并進(jìn)行跟進(jìn) 4.熟悉各種菜系以及廚師每日推薦菜品，了解其原料，烹飪方法以及時間、口味和特點等

全日制餐廳經(jīng)理 【崗位職責(zé)】 1、全面的食品/酒水/服務(wù)技能。 2、確保任何時候遵守公司的政策程序和品牌標(biāo)準(zhǔn)。 3、控制和確保指定區(qū)域正常運營。 4、在他/她的正確指導(dǎo)下，安排好員工的工作和工作時間，嚴(yán)格控制好人員成本，但是要確保全體員工在工作時間內(nèi)提供優(yōu)質(zhì)服務(wù)。 5、在運營中不斷的要得到客人的反饋以確?？腿藵M意度。 6、確保和其它部門做好溝通。 7、舉行/參加餐飲部及部門會議。 8、確保器皿及用具的正常使用和清潔，以便延長使用壽命。 9、在指定區(qū)域適當(dāng)?shù)淖龀鲇刑岣咝缘慕ㄗh。 10、更新每日報表并每日提交部門領(lǐng)導(dǎo)。 11、關(guān)于公司的重要策劃要與員工商討。 12、為自己和團(tuán)隊設(shè)定認(rèn)可部門目標(biāo)，團(tuán)隊代表在酒店中是不可缺少的。 13、確保全體員工意識到關(guān)于酒店消防方面的緊急情況的重要性。 14、確保全體員工了解必要的食品衛(wèi)生標(biāo)準(zhǔn)。 15、回顧客人反饋意見/評論表格/部門日制/損益清單： 實施測量方式提高食品/酒水/服務(wù)質(zhì)量；確保必要的培訓(xùn)（促銷技能等）。 16、與廚師做好溝通做好促銷計劃/菜單計劃/員工培訓(xùn)。（可適用的） 17、經(jīng)餐飲總監(jiān)同意參與有效的團(tuán)隊成員管理(團(tuán)隊成員招聘/終止/調(diào)動/加班)。 18、每周把員工排班表/培訓(xùn)計劃上交到餐飲總監(jiān)。 19、組織全體員工積極的團(tuán)隊建設(shè)活動。 20、觀察全體員工的個人能力/儀容儀表/時間觀念，表現(xiàn)力/規(guī)律性。 21、不斷地警惕接觸到錢財?shù)膯T工。 22、每季度與管事部做好盤點/成本控制/破損。 23、如涉及到食品/酒水/所有項目/成本，建議內(nèi)部調(diào)轉(zhuǎn)。 24、實施節(jié)約方案，食品，飲料，紙張，電力，水（建議重復(fù)利用）。 25、每月與餐飲總監(jiān)分析損益報表。 26、實施適用有效的措施來控制成本/消費/人員。 27、在酒店和社區(qū)中，讓自己預(yù)計未來活動和生意。 28、做好充足的準(zhǔn)備應(yīng)對市場經(jīng)濟。 29、研究市場準(zhǔn)備市場 【崗位要求】 1、在所有方面的經(jīng)驗,餐飲運營和現(xiàn)代管理原則。 2、至少5年餐飲運營經(jīng)驗。 3、在一家飯店至少3年相似職位。 4、較好運營和管理能力。 5、形象好。 6、有上進(jìn)心。 7、和各層次員工很好溝通能力、監(jiān)督和激勵員工。 8、具備良好的英語口語和書寫能力。