Scope of Position The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner . Spa concierge reports to Spa Operation Supervisor. Requirements University or post-graduate diploma is required           Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.    Must be self-motivated Must be flexible and able to work efficiently under pressure. Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment Must be open to learning about treatments and concepts that derive from other cultures To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personally and professionally Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction Must be willing to be proactive, take initiative and be held accountable when dealing with guests. 職責(zé)范圍 工作負(fù)責(zé)但不僅局限于水療項(xiàng)目的預(yù)定工作、專(zhuān)業(yè)地向客人介紹和解釋治療服務(wù)、 POS 銷(xiāo)售包括零售和到達(dá)和送行服務(wù)。 職位要求 大專(zhuān)或大學(xué)畢業(yè)            必須愿意接受靈活的工作時(shí)間，以便于完成工作任務(wù) 必須靈活，可以在壓力下高效率地工作 必須要有安全，嚴(yán)謹(jǐn)，有組織的工作態(tài)度 必須有良好的數(shù)學(xué)思維，技術(shù)能力，及Spa知識(shí) 必須遵守Spa和酒店的所有政策，制度 要了解當(dāng)今Spa行業(yè)的趨勢(shì) 必須有良好的人際關(guān)系和溝通技巧 必須有為客人健康著想的整全的觀念 必須愿意學(xué)習(xí)理療知識(shí)及其他文化中Spa的觀念 永遠(yuǎn)保持專(zhuān)業(yè)態(tài)度，及良好形象 適應(yīng)性強(qiáng)，對(duì)自己的行為負(fù)責(zé) 對(duì)自己和職業(yè)上的發(fā)展保持高要求 要根據(jù)客人的購(gòu)買(mǎi)方式，年齡和人數(shù)，來(lái)提供不同層次的客人服務(wù)。有能力做好銷(xiāo)售服務(wù)，推薦產(chǎn)品，保證令客戶(hù)滿(mǎn)意 以積極主動(dòng)的態(tài)度來(lái)工作，當(dāng)與客人協(xié)調(diào)時(shí)要承擔(dān)自己的責(zé)任