?Responsible for front office operations.
負(fù)責(zé)前廳部部門的運(yùn)營。
?Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal.
參與并支持酒店戰(zhàn)略計劃,制定部門發(fā)展方針,帶領(lǐng)團(tuán)隊達(dá)到各個目標(biāo)。
?Be good knowledgeable with brand standard and implement it.
熟知并執(zhí)行品牌標(biāo)準(zhǔn)。
?To establish and revise the department's SOP, P&P, rules and regulations, organize employees to participate in training,to ensure that standards are in accordance with the operations manual.?
建立并完善部門工作運(yùn)行手冊、規(guī)章制度、政策與程序,組織員工參加培訓(xùn),確保所有工作符合酒店標(biāo)準(zhǔn)。
?Maintains a steady flow of communication to department heads, ensure guests?receive prompt and courteous services.
與各部門負(fù)責(zé)人保持經(jīng)常穩(wěn)定的溝通,確??腿说玫阶羁旖荨M意的服務(wù)。
?Maintain well relationship with the government police, implement the police standard process.
與當(dāng)?shù)毓膊块T建立并保持良好的關(guān)系,執(zhí)行賓客信息錄入標(biāo)準(zhǔn)。
?To lead the team to ensure complete task correct with high efficiency.
督導(dǎo)部門各項(xiàng)工作計劃,確保團(tuán)隊的工作效率,保質(zhì)保量完成各項(xiàng)任務(wù)。
?Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity.?
參與員工評估機(jī)制;比如雇傭、獎勵、忠告、暫緩及必要時解除職務(wù),以確保適當(dāng)?shù)娜藛T分配和高效率的工作。
?To? conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
主持前廳部例會,在部門例會上就部門工作做出回顧、整理以提高工作成果,同時在例會上解釋新的政策和方向。
?To? organize or support hotel or department programs and activities.
組織安排部門活動,支持酒店各類項(xiàng)目及活動等。