工作內(nèi)容： 負(fù)責(zé)公司酒店的全面管理和維護(hù)，確保酒店客戶(hù)體驗(yàn)和運(yùn)營(yíng)目標(biāo)的實(shí)現(xiàn)。主要職責(zé)包括： - 制定并執(zhí)行酒店房務(wù)工作計(jì)劃，確保房間整潔、設(shè)備齊全，以及正確的房?jī)r(jià)策略； - 管理和監(jiān)督酒店客房、前廳等的運(yùn)營(yíng)； - 確保酒店客戶(hù)滿(mǎn)意度得到有效控制，對(duì)客戶(hù)投訴進(jìn)行及時(shí)處理和反饋； - 制定并執(zhí)行酒店費(fèi)用控制計(jì)劃，確保酒店成本控制在預(yù)算范圍內(nèi)； - 確保酒店員工的工作時(shí)間、輪班計(jì)劃并指導(dǎo)員工； - 制定和更新酒店標(biāo)準(zhǔn)化操作手冊(cè)，并確保其實(shí)施； - 對(duì)酒店設(shè)備、設(shè)施進(jìn)行定期的檢查和維護(hù)，確保它們始終保持良好的工作狀態(tài)； - 制定并執(zhí)行酒店安全和環(huán)保政策，確保酒店員工和客戶(hù)的安全和環(huán)保； - 確保遵守國(guó)家和地方政策，以及酒店所在行業(yè)的相關(guān)法規(guī)和標(biāo)準(zhǔn)； - 完成其他由公司領(lǐng)導(dǎo)交辦的任務(wù)。 職位要求： - 高星級(jí)酒店10年以上工作經(jīng)驗(yàn)，5年以上同等崗位經(jīng)驗(yàn)； - 具備較強(qiáng)的溝通、協(xié)調(diào)和領(lǐng)導(dǎo)能力，具備團(tuán)隊(duì)協(xié)作精神； - 具有較強(qiáng)的數(shù)據(jù)分析和處理能力，能夠?qū)频赀\(yùn)營(yíng)數(shù)據(jù)進(jìn)行分析和優(yōu)化； - 崇明包食宿，每周有班車(chē)回市區(qū)。

笙美旗下酒店房務(wù)板塊工作： 酒店主要業(yè)態(tài)：大型度假綜合體，城市精品商務(wù)（100間以上)，健康野奢度假。特尋覓房務(wù)板塊的人選儲(chǔ)備。 房務(wù)總監(jiān)職業(yè)規(guī)劃目標(biāo)是運(yùn)營(yíng)總監(jiān)和駐店經(jīng)理 行政管家職業(yè)規(guī)劃目標(biāo)是房務(wù)總監(jiān)/賓客服務(wù)總監(jiān) 前廳部經(jīng)理職業(yè)規(guī)劃目標(biāo)是房務(wù)總監(jiān)/賓客服務(wù)總監(jiān)/收益總監(jiān) 要求： 1、目前在國(guó)內(nèi)國(guó)際高星級(jí)酒店任職房務(wù)總監(jiān)/副總監(jiān)、行政管家/ 助理管家、前廳部經(jīng)理等職位的候選人投遞簡(jiǎn)歷。 2、忠誠(chéng)度高，職業(yè)操守強(qiáng)，抗壓能力強(qiáng)。 3、年齡40歲以?xún)?nèi)，形象氣質(zhì)佳，性格活潑開(kāi)朗。 4、該崗位工作范圍：全國(guó)可選，盡量靠近家的方向。

崗位職責(zé)： 1、負(fù)責(zé)房務(wù)部組織架構(gòu)的設(shè)置與完善，梳理并督導(dǎo)各管理層級(jí)的職責(zé)及管理執(zhí)行，同時(shí)確保部門(mén)管理的穩(wěn)定和發(fā)展 ，落實(shí)員工談心，幫助員工做好職業(yè)規(guī)劃。 2、負(fù)責(zé)房務(wù)部日常運(yùn)營(yíng)及統(tǒng)籌管理工作，及時(shí)掌握處理部門(mén)重大事故、投訴，參與 VIP、會(huì)議接待等工作事項(xiàng)，確保各項(xiàng)服質(zhì)品質(zhì)。 3、落實(shí)并監(jiān)管房務(wù)部各項(xiàng)工作，按照酒店制定的標(biāo)準(zhǔn)操作流程完成，跟進(jìn)部門(mén)與其他部門(mén)的溝通與協(xié)作，確保服務(wù)質(zhì)量，提高賓客滿(mǎn)意度，從而促進(jìn)營(yíng)收。 4、根據(jù)客戶(hù)需求及業(yè)務(wù)變化，梳理和優(yōu)化房務(wù)部各崗位職責(zé)、業(yè)務(wù)流程、指導(dǎo)標(biāo)準(zhǔn)及制度等。 5、制訂部門(mén)年度預(yù)算，控制部門(mén)能耗、物耗、人力等各項(xiàng)成本，做好成本核算及成本控制等相關(guān)工作。 6、制訂和評(píng)估房務(wù)部的年度績(jī)效考核，審議部門(mén)基層管理人員的年度績(jī)效考評(píng)等。 7、有效的落實(shí)酒店的各項(xiàng)安全措施及各項(xiàng)應(yīng)急預(yù)案，確保人員生命及財(cái)產(chǎn)安全。 任職要求： 1、大專(zhuān)及以上學(xué)歷，45歲或以下，身高女165cm以上男175cm以上，會(huì)粵語(yǔ)，形象良好。 2、五年以上珠三角高端品牌酒店同等崗位及籌備工作經(jīng)驗(yàn)。 3、有較好的管理能力、應(yīng)變能力、溝通協(xié)調(diào)能力和語(yǔ)言表達(dá)能力，工作踏實(shí)、熱情，有責(zé)任心。 4、身體健康，無(wú)不良嗜好，敬業(yè)做事耐心細(xì)致，能吃苦耐勞，性格開(kāi)朗，有良好的團(tuán)隊(duì)協(xié)作精神，認(rèn)同企業(yè)文化，有紀(jì)律性。

薪資可議 Setting realistic goals for the department heads in Rooms Division according to the balance score card and guiding them whenever necessary in order to achieve positive results. Ensuring all departments are practising and maintaining the St. Regis standards at all areas as according to the Brand Standard Audit in order to achieve better service standards in terms of guests and associates satisfaction. Training all associates, the??St. Regis?culture and philosophy and stress on practising them on daily basis in order to have a better working environment and have people treating people with respect both internal and external customers. 根據(jù)集團(tuán)設(shè)定的平衡計(jì)分卡，為房務(wù)部的部門(mén)經(jīng)理制定切實(shí)可行的目標(biāo)，并在必要時(shí)指導(dǎo)他們，以取得積極結(jié)果。確保所有部門(mén)都按照集團(tuán)品牌標(biāo)準(zhǔn)審核（BSA）來(lái)達(dá)到瑞吉酒店所有領(lǐng)域的標(biāo)準(zhǔn)，以達(dá)到客人和同事的滿(mǎn)意度。培訓(xùn)所有員工，確保每天都要強(qiáng)調(diào)學(xué)習(xí)瑞吉酒店文化和哲學(xué)，以便有一個(gè)更好的工作環(huán)境，讓員工能更好的尊重內(nèi)部和外部客戶(hù)。

Position Overview： 職位描述： Performall tasks and responsibilities related to orchestrating and producing animmaculate clean resort for our guest and colleagues.? The Housekeeping Team Leader supervise, trainand inspect the performance of Housekeeping Attendants, Turndown Attendants andHouseman, ensuring that all procedures are completed to the resort operatingstandards.? Assist other areas in thedepartment where necessary to ensure optimum quality service to guests andcolleagues.? Promote a positive andfriendly environment in the department. 通過(guò)做好所有的任務(wù)和相關(guān)職責(zé)，為我們的客人和同事精心打造一個(gè)一塵不染的度假酒店?？头坎恐鞴苤笇?dǎo)、培訓(xùn)和檢查客房服務(wù)員、開(kāi)夜床服務(wù)員和后勤服務(wù)員的工作，確保所有的工作流程都是按照酒店的運(yùn)營(yíng)標(biāo)準(zhǔn)完成。如有需要，則要協(xié)助部門(mén)其它區(qū)域的工作，從而達(dá)到最佳的對(duì)客和同事的服務(wù)。在部門(mén)推動(dòng)建立一個(gè)正面積極而又友善的工作環(huán)境。 The Role： 崗位職責(zé) 1.?????Verify room status, report discrepant rooms;prioritize and update status of checkout rooms 核實(shí)房態(tài)，上報(bào)差異房；優(yōu)先更新退房的房態(tài) 2.?????Ensure that assigned colleague has reported towork; document any late or absent colleagues 確保排了班的同事按時(shí)到崗，記錄遲到或缺席的同事 3.?????Prepare and distribute assignment sheets toassigned colleague and review priorities 準(zhǔn)備并給同事分配工作安排表并回顧工作重點(diǎn) 4.?????Assign designated guest room keys and phones 分配指定的房卡和電話(huà) 5.?????Communicate additions or changes to theassignment sheets as they arise throughout the shift. 在整個(gè)當(dāng)班過(guò)程中對(duì)于附加的工作進(jìn)行溝通并更改工作安排 6.?????Check Room Attendant's carts for propersupplies, neatness, cleanliness and mechanical problems. 檢查客房服務(wù)員的工作車(chē)，清潔用品是否正確、是否擺放整齊，是否有機(jī)械問(wèn)題 7.?????Update room status after approving cleanlinessand condition in accordance with departmental standards 在根據(jù)部門(mén)規(guī)定的標(biāo)準(zhǔn)查房后更新房態(tài) 8.?????Check Do Not Disturb rooms in accordance withresort procedures and verify status 根據(jù)度假酒店的程序檢查免打擾房間并核實(shí)狀態(tài) 9.?????Complete work orders for maintenance repairs.Contact Engineering directly for urgent repairs 完成工程單的申請(qǐng)流程，對(duì)于緊急的維修需要直接聯(lián)系工程部 10.??Performs otherduties as assigned by Director of Housekeeping 完成客房部總監(jiān)分配的其它任務(wù) Talent Profile： 任職資格： Education 學(xué)歷:? High School and above高中學(xué)歷以上 Experience 經(jīng)驗(yàn): 1 year related workingexperiences is expected. 一年相關(guān)工作經(jīng)驗(yàn) Grooming 儀容儀表: Allemployees must maintain a neat, clean and well groomed appearance (specificstandards available). 所有員工必須保持整潔干凈的形象。

崗位職責(zé) 1、分配督導(dǎo)員工工作，制定工作計(jì)劃。 2、確保部門(mén)成本及各項(xiàng)費(fèi)用，得以良好的控制。 3、根據(jù)酒店的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查。 4、檢查客房部的設(shè)施和管理，抽查及提升本部門(mén)整體工作質(zhì)量及工作效率。 崗位要求 1、有1年以上同星級(jí)客房管理工作經(jīng)驗(yàn)。 2、有良好的團(tuán)隊(duì)領(lǐng)導(dǎo)精神及執(zhí)行力，工作認(rèn)真責(zé)，作風(fēng)正派。 3、熟悉客房部專(zhuān)業(yè)知識(shí)，熟練使用電腦。 4、熟練掌握客房部工作的各個(gè)環(huán)節(jié)和程序、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 5、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營(yíng)能力以及文字表達(dá)能力和信息管理能力。 6、處理問(wèn)題周到、果斷，能獨(dú)立處理各種投訴。

崗位職責(zé) 1.對(duì)員工考勤、考績(jī)，根據(jù)他們工作表現(xiàn)的好壞，進(jìn)行表?yè)P(yáng)或批評(píng)。 2.掌握所轄客房的狀況。 3.檢查客房部的設(shè)施和管理，抽查本部門(mén)工作質(zhì)量及工作效率。 4.負(fù)責(zé)對(duì)部門(mén)的工作策劃，督導(dǎo)，與本部門(mén)的財(cái)政預(yù)算。 5.熟悉部門(mén)的運(yùn)作情況，處理每天的事務(wù)，發(fā)現(xiàn)問(wèn)題及時(shí)進(jìn)行指導(dǎo)。 6.留意賓客動(dòng)態(tài)，處理一般性的賓客投訴，有重大事故時(shí)須向部門(mén)經(jīng)理報(bào)告。 崗位要求 1.高中畢業(yè)學(xué)歷或同等文化程度。 2.有較強(qiáng)的英語(yǔ)會(huì)話(huà)能力和一定的組織能力及協(xié)調(diào)能力。 3.從事樓層主管工作1年以上。 4.熟悉客房管理專(zhuān)業(yè)知識(shí)、熟練運(yùn)用電腦。

1.男女不限，身體健康，五官端正，普通話(huà)標(biāo)準(zhǔn)； 2.高中/中專(zhuān)以上學(xué)歷，年齡40周歲以下，熟知客房服務(wù)流程； 3.1年以上客房服務(wù)工作經(jīng)驗(yàn)，有相關(guān)經(jīng)驗(yàn)優(yōu)先錄用； 4.有良好的服務(wù)意識(shí)，反應(yīng)靈敏，能吃苦耐勞，有較強(qiáng)的責(zé)任心。

崗位職責(zé) 1.?負(fù)責(zé)所管轄公共區(qū)域的清潔衛(wèi)生工作，確保達(dá)到酒店規(guī)定的衛(wèi)生標(biāo)準(zhǔn)。 2.?做好公共區(qū)域的日常巡視工作，檢查下屬的工作表現(xiàn)，檢查衛(wèi)生工作質(zhì)量，檢查公共場(chǎng)所設(shè)備運(yùn)轉(zhuǎn)情況，并作好記錄。 3.?制定物品使用計(jì)劃，控制清潔用品消耗量并準(zhǔn)備相應(yīng)的替換量，監(jiān)督清潔工具和機(jī)器設(shè)備的使用與保養(yǎng)，減少磨損，降低磨損，杜絕浪費(fèi)。 4.?處理與公共區(qū)域衛(wèi)生，設(shè)備等有關(guān)的投訴及突發(fā)事件。 5. 負(fù)責(zé)所屬區(qū)域的財(cái)物管理和消防安全工作。 6.?負(fù)責(zé)下屬員工的督導(dǎo)、培訓(xùn)、考核工作。 7.?完成上級(jí)指派的其他任務(wù)。 崗位要求 1、有1年以上同星級(jí)公共區(qū)域管理工作經(jīng)驗(yàn)。 2、有良好的團(tuán)隊(duì)領(lǐng)導(dǎo)精神及執(zhí)行力，工作認(rèn)真責(zé)，作風(fēng)正派。 3、熟悉公共區(qū)域清潔專(zhuān)業(yè)知識(shí)，熟練使用電腦。 4、熟練掌握公共區(qū)域工作的各個(gè)環(huán)節(jié)和程序、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 5、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營(yíng)能力以及文字表達(dá)能力和信息管理能力。 6、處理問(wèn)題周到、果斷，能獨(dú)立處理各種投訴。

崗位職責(zé)： 1、負(fù)責(zé)所分配區(qū)域或客戶(hù)的衛(wèi)生清潔工作。 2、保證按質(zhì)按量的完成所分配的任務(wù)。 3、聽(tīng)從分配和安排。 崗位要求： 1、男女不限，身體健康，年齡20-50歲；

1.?持有國(guó)家頒發(fā)殘疾人證。 2.?有酒店工作經(jīng)驗(yàn)者優(yōu)先考慮。

Position Overview The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. 客房部協(xié)調(diào)員的主要職責(zé)是客房部每日運(yùn)營(yíng)的協(xié)調(diào)工作。客房部協(xié)調(diào)員負(fù)責(zé)通過(guò)高效的溝通和跟進(jìn)確保部門(mén)達(dá)到最高的服務(wù)水平。這個(gè)角色在溝通客房狀態(tài)、通過(guò)主要聯(lián)系人接收和派發(fā)工作請(qǐng)求、確保部門(mén)順暢的運(yùn)行方面起到關(guān)鍵性作用。 The Role Check and Read email ensuring that all work related information are noted and pass onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping 檢查并閱讀所有郵件并確保將接收到與工作相關(guān)的所有信息傳達(dá)給客房部主管、客房部經(jīng)理、客房部總監(jiān) Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted 為客房服務(wù)員分配工作，確保重要信息如退房時(shí)間、到達(dá)時(shí)間和任何特殊要求傳達(dá)到客房服務(wù)員和主管，并對(duì)重要信息進(jìn)行強(qiáng)調(diào)。 Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly 接聽(tīng)所有客房部辦公室的來(lái)電，做出正確的記錄并及時(shí)傳達(dá) Maintain an accurate record of out of order, VIP, Long stay, repeat guest, expected arrivals and departures, function and group rooms, do not disturb rooms, guest profile 對(duì)客房的信息和客人信息如故障房、VIP、常住客人、熟客、預(yù)計(jì)到達(dá)和離店、功能房和團(tuán)隊(duì)房、請(qǐng)勿打擾房、客人檔案等保持準(zhǔn)確的記錄 Ensure that all resort key procedures are followed carefully and maintain efficiently 確保仔細(xì)認(rèn)真地遵守酒店的鑰匙/房卡管理程序并有效地維護(hù) Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control 每天為客房服務(wù)員的工作分配做準(zhǔn)備，并且維持對(duì)所有必要的工作內(nèi)容進(jìn)行紀(jì)要以便于管理監(jiān)督 Talent Profile Highly effective communication skills 高效的溝通能力 Excellent organization skills 良好的組織能力 Proficient in English 熟練的英語(yǔ) Familiar with Microsoft Office: Word, Excel, PowerPoint 熟悉Microsoft辦公軟件：Word, Excel, PowerPoint Approximately 1-year experience or newly graduate from university 要求約1年的工作經(jīng)驗(yàn)或者大學(xué)應(yīng)屆畢業(yè)生

Job Responsibilities??崗位職責(zé) 1. Supervise and coordinate all staff to ensure that customers receive prompt and courteous service and that all operational areas are operated following resort hotel standards and procedures. 1.監(jiān)督和協(xié)調(diào)所有的員工，確保顧客收到及時(shí)、周到的服務(wù)，并且所有的營(yíng)運(yùn)區(qū)域按照度假酒店標(biāo)準(zhǔn)和程序運(yùn)營(yíng)。 2. Oversee the daily planning of housekeeping and special events to ensure that all rooms and corridors are cleaned to resort standards. 2.監(jiān)督大清及特殊事物的日常計(jì)劃安排，確保所有房間和走廊的清潔符合度假酒店標(biāo)準(zhǔn)。 3.Monitor the use of room spares and consumables within manageable costs. 3.監(jiān)控客房備品和易耗品的使用量處于可控成本內(nèi)。 4.Overall responsibility for the allocation of work to room service staff. 4.全面負(fù)責(zé)客房服務(wù)員的工作分配。 5. Be fully trained in housekeeping tasks and procedures and be able to assist the logistician and housekeeping staff where required. 5.有關(guān)客房工作任務(wù)和操作程序接受過(guò)全面培訓(xùn)，在需要的情況下能夠協(xié)助物流員和客房服務(wù)員。 Job Requirements??崗位要求 1.Secondary school education or above. 1.中專(zhuān)以上學(xué)歷。 2. At least 2 years' experience in-room service. 2.有2年以上客房工作經(jīng)驗(yàn)。 3. Physically fit. 3.身體健康。

Job Summary 職位簡(jiǎn)述 To provide owner VIP guests with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards. 為業(yè)主VIP客人提供全方位的管家服務(wù)，讓客人從到店至離店享有專(zhuān)業(yè)化、個(gè)性化的服務(wù)。根據(jù)酒店標(biāo)準(zhǔn)，以周到和高效的服務(wù)態(tài)度滿(mǎn)足客人的喜好和要求。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay 負(fù)責(zé)服務(wù)指定奢華套房的客人，在客人入住期間，預(yù)見(jiàn)客人的喜好和需求。 Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information. 確保在客人入住前獲取客人的喜好信息及數(shù)據(jù)，如有必要，可以聯(lián)系客人的助理或他人收集更多的信息。 Ensure the suite is prepared and ready as per guest preference prior to arrival. 確保在客人入住前已經(jīng)根據(jù)客人的喜好精心地將套房準(zhǔn)備好。 Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite. 在車(chē)道門(mén)口為奢華套房的客人提供熱情、個(gè)性化的歡迎儀式，陪同客人前往套房。 Carry out in-room check in. 房?jī)?nèi)辦理入住手續(xù)。 Attend to guest luggage and belongings as per guest preference in un packing storage and other. 根據(jù)客人的喜好整理好客人的行李。 Handle and prepare guest dry cleaning or laundry as per guest requests 根據(jù)客人的要求處理衣物干洗或?qū)⒁挛锼椭料匆路壳逑础?Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay 將客人的喜好和要求在管家團(tuán)隊(duì)中進(jìn)行分享，確保每位管家能夠在客人住店期間為客人提供個(gè)性化服務(wù)。 Anticipate guest needs throughout the day. 在客人住店期間，預(yù)見(jiàn)客人需求。

1、中專(zhuān)以上學(xué)歷 2、實(shí)習(xí)期至少3個(gè)月以上 3、酒店前廳部、餐飲部、客房部實(shí)習(xí)生（前臺(tái)接待、行李員、客房文員、賓客服務(wù)中心文員、客房服務(wù)員、康樂(lè)員、餐飲/吧臺(tái)服務(wù)員，工資2000元/月+提成+補(bǔ)助）

?Responsible for front office operations. 負(fù)責(zé)前廳部部門(mén)的運(yùn)營(yíng)。 ?Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal. 參與并支持酒店戰(zhàn)略計(jì)劃，制定部門(mén)發(fā)展方針，帶領(lǐng)團(tuán)隊(duì)達(dá)到各個(gè)目標(biāo)。 ?Be good knowledgeable with brand standard and implement it. 熟知并執(zhí)行品牌標(biāo)準(zhǔn)。 ?To establish and revise the department's SOP, P&P, rules and regulations, organize employees to participate in training,to ensure that standards are in accordance with the operations manual.? 建立并完善部門(mén)工作運(yùn)行手冊(cè)、規(guī)章制度、政策與程序，組織員工參加培訓(xùn)，確保所有工作符合酒店標(biāo)準(zhǔn)。 ?Maintains a steady flow of communication to department heads, ensure guests?receive prompt and courteous services. 與各部門(mén)負(fù)責(zé)人保持經(jīng)常穩(wěn)定的溝通，確?？腿说玫阶羁旖荨M(mǎn)意的服務(wù)。 ?Maintain well relationship with the government police, implement the police standard process. 與當(dāng)?shù)毓膊块T(mén)建立并保持良好的關(guān)系，執(zhí)行賓客信息錄入標(biāo)準(zhǔn)。 ?To lead the team to ensure complete task correct with high efficiency. 督導(dǎo)部門(mén)各項(xiàng)工作計(jì)劃，確保團(tuán)隊(duì)的工作效率，保質(zhì)保量完成各項(xiàng)任務(wù)。 ?Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity.? 參與員工評(píng)估機(jī)制；比如雇傭、獎(jiǎng)勵(lì)、忠告、暫緩及必要時(shí)解除職務(wù)，以確保適當(dāng)?shù)娜藛T分配和高效率的工作。 ?To? conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 主持前廳部例會(huì)，在部門(mén)例會(huì)上就部門(mén)工作做出回顧、整理以提高工作成果，同時(shí)在例會(huì)上解釋新的政策和方向。 ?To? organize or support hotel or department programs and activities. 組織安排部門(mén)活動(dòng)，支持酒店各類(lèi)項(xiàng)目及活動(dòng)等。

Position Overview The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room. The Culturist will report directly to the Culturist Manager. ? The Role Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions. Sending pre-arrival email to all guests to extend a very warm welcome to learn guest preferences e.g. purpose of visit, guest preferences and special request, as well as to offer assistance for transportation in order to fulfill guest wishes and to create the best memorable experience for our guests. Check the daily arrival list for all guests with special requests and or preference Arrange set up for special occasion or special request. Recognize all returning and VIP guests, and extend a warm welcome. Meet guests when they arrive, perform personal check in at the Living Room and accompany all guests to their rooms. Perform private check out, to prepare bills and ensure all details are accurate before present to the guest and process billing payment procedure upon departure. Handle guest complaints and follow up. Also ensure that all guest complaints are logged into the appropriate system accordingly ? Talent Profile Diploma of college or university preferably in Hotel/Hospitality Management 2 years’ experience in a similar role in luxury hotels/resorts Concierge experience is an advantage Excellent interpersonal skills with personable character, good at cultivating strong guest relations Very good command in spoken and written English Knowledge in Property Management System (e.g. OPERA) Competent computing skills

TheRole 崗位職責(zé)： 1.Full working understanding Vision andMission, SOP(s). 完全了解愿景和使命及標(biāo)準(zhǔn)操作流程 2.Extensive knowledge of the resort andsurrounding areas. 熟知酒店和周邊 3.Read arrival report, email, guests’profiles, group resumes, update F&B / SPA promotions. 閱讀抵店報(bào)表、郵件、客史資料、團(tuán)隊(duì)摘要、F&B/SPA最新推廣 4.Read handover file, note down importantguests’ information for use and or follow-ups. 閱讀交接班文件，記錄重要客人的信息來(lái)備用和/或跟進(jìn) 5.Remember the daily events held in theresort to escort guests to the relevant venues. 掌握每日酒店活動(dòng)以便引領(lǐng)客人到達(dá)指定地點(diǎn) 6.Take in-depth handover from previous shiftand ensure follow-ups are carried through. 同上一班次深入交接并確保進(jìn)行跟進(jìn) 7.Clean and maintain all service equipmentand assigned area. 清理和維護(hù)所有服務(wù)設(shè)備和所分劃的區(qū)域 8.Rooming list is created accurately everymidnight and updated before start of afternoon shift. 每晚創(chuàng)建準(zhǔn)確的房間名單并在中班開(kāi)始前更新 9.Set-up all arrivals accordingly to guestpreferences. 根據(jù)客人喜好準(zhǔn)備所有的預(yù)抵 10.Check-in all guests and offer a detailedroom orientation of the Room, Suite, Villa and Resort. 辦理所有客人的入住，提供詳細(xì)的客房、套房、別墅和酒店介紹 11.Service all in-house and take note of guestpreferences and customize. 服務(wù)所有在住房間并記錄客人喜好和習(xí)慣 12.Check out all departures Rooms, Suites andVillas. 辦理所有離店客房、套房和別墅的退房 TalentProfile任職資格： 1.Be familiar with the daily operations ofthe Front Office Department. 熟悉前廳部日常運(yùn)行 2.Be able to communicate with guests inRussian and possess good communication skills. 能使用俄語(yǔ)與客人交流，具備良好的溝通能力 3.Have excellent problem-solving abilities. 良好的問(wèn)題解決能力

Job Summary 職位簡(jiǎn)述 To provide owner VIP guests with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards. 為業(yè)主VIP客人提供全方位的管家服務(wù)，讓客人從到店至離店享有專(zhuān)業(yè)化、個(gè)性化的服務(wù)。根據(jù)酒店標(biāo)準(zhǔn)，以周到和高效的服務(wù)態(tài)度滿(mǎn)足客人的喜好和要求。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay 負(fù)責(zé)服務(wù)指定奢華套房的客人，在客人入住期間，預(yù)見(jiàn)客人的喜好和需求。 Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information. 確保在客人入住前獲取客人的喜好信息及數(shù)據(jù)，如有必要，可以聯(lián)系客人的助理或他人收集更多的信息。 Ensure the suite is prepared and ready as per guest preference prior to arrival. 確保在客人入住前已經(jīng)根據(jù)客人的喜好精心地將套房準(zhǔn)備好。 Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite. 在車(chē)道門(mén)口為奢華套房的客人提供熱情、個(gè)性化的歡迎儀式，陪同客人前往套房。 Carry out in-room check in. 房?jī)?nèi)辦理入住手續(xù)。 Attend to guest luggage and belongings as per guest preference in un packing storage and other. 根據(jù)客人的喜好整理好客人的行李。 Handle and prepare guest dry cleaning or laundry as per guest requests 根據(jù)客人的要求處理衣物干洗或?qū)⒁挛锼椭料匆路壳逑础?Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay 將客人的喜好和要求在管家團(tuán)隊(duì)中進(jìn)行分享，確保每位管家能夠在客人住店期間為客人提供個(gè)性化服務(wù)。 Anticipate guest needs throughout the day. 在客人住店期間，預(yù)見(jiàn)客人需求。