PositionOverview 崗位概覽 To grow the market share of the hotelbusiness volume through the development of room and catering sales in achievingset annual targets. To develop a solid sales pipeline and systematicprospecting program. To manage the Sales and Marketing Department to achievemaximum occupancy and revenue. 通過客房和餐飲銷售實現(xiàn)年度目標設(shè)定以增長的市場份額酒店業(yè)務(wù)發(fā)展的范圍。開發(fā)一個堅實的銷售渠道、系統(tǒng)和勘探項目。管理銷售和營銷部門疑惑的最大的入住率和收入。 TheRole 崗位職責： 1.Provides aprofessional, advisory and executive support to the GM in meeting strategicgoals. 為總經(jīng)理提供一個專業(yè)的咨詢和行政支持以達成戰(zhàn)略目標 2.Plans and developsmarketing strategies and promotion plans with Marcom and Revenue Director. 與市場傳訊和收益總監(jiān)計劃和發(fā)展營銷策略以及促銷計劃 3.To achieve revenuegoals by developing and implementing proper sales and marketing strategies. 實現(xiàn)收入目標的發(fā)展以及實施適當?shù)匿N售和營銷策略 4.Design a system toobtain data from market place which can be instrumental in developing new salesstrategies – competitive activities and developments. 設(shè)計系統(tǒng)從市場獲取數(shù)據(jù),可以幫助開發(fā)新的銷售策略——競爭性活動和發(fā)展 5.To understand themarket, its trends and changes, explore opportunities for competitive advantageto yield one’s fair share of the market. 了解市場趨勢和變化,探索機會擴大競爭優(yōu)勢，從而獲取一個公平的市場份額 6.To analyzeopportunities, select realistic objectives, develop, implement and controleffective strategies and sales plans. 對現(xiàn)有營銷機會進行分析, 選擇現(xiàn)實的目標, 制定,實施和控制的有效策略和銷售計劃 7.Assessing sellingopportunities within the Sales and Catering capacity, work with and assist withother portfolios i.e. F&B through marketing channels, Public Relationscampaigns to the corporate sectors, on F&B promotions or other similarpromotions from other portfolios/departments. 根據(jù)客房和餐飲容量評估銷售機會，同其他部門配合協(xié)作，如餐飲部一起擴大市場渠道，與市場傳訊部一起發(fā)展公司業(yè)務(wù)，同其他部門進行餐飲促銷或其他促銷。 8.Monitors andevaluates contemporary sales and marketing initiatives and trends. 監(jiān)測和評價當下的銷售計劃和趨勢。 9.Develop andimplement disciplined a prescribed routing of patterns in covering territoryand accounts to achieve high penetration of the market share. 開發(fā)市場，根據(jù)既定的方式實施銷售擴張。擴大市場份額占有率。 10.To establishsales targets and highlight any variances with actual sales figures andrecommend what action should be taken to remedy significant variances. 建立銷售目標，關(guān)注與實際銷售數(shù)據(jù)的差異。并給予建議應(yīng)采取什么行動來補救顯著差異。 11.Manages guest relationsand client services including guest and client needs, product and serviceknowledge, sales effectiveness, communication skills and guest and clientfeedback to ensure future repeat and new business. 管理客戶關(guān)系和客戶服務(wù)。包括客人和客戶需求、產(chǎn)品和服務(wù)的知識,銷售效率,溝通技巧和客戶的反饋來確保未來的重復使用和新業(yè)務(wù)的開發(fā)。 12.To increaseoccupancy, average rate and profits of the hotel through planning, guidance,and training of hotel sales personnel. 通過規(guī)劃、指導和培訓酒店銷售人員增加入住率、平均房價和酒店的利潤。 TalentProfile任職資格： 1.Min 2-3 years’experience for same position 2-3年及以上相同崗位工作經(jīng)驗 2.Strongselling skills and techniques. 強大的銷售技能 3.Knowledge of local & internationalmarket. 了解本地和國際市場。 4.Excellent written and spoken Chinese andEnglish. 熟練的中英文口語和書寫能力。 5.Good interpersonal & communicativeskills. 出色的人際交往和溝通能力。

To fully understand the market needs and desires for each outlet and ensure that the product lines are developed by the outlet management team accordingly. 充分了解市場對餐廳各部門的需求和期望，確保各餐廳管理團隊對于相應(yīng)產(chǎn)品線（菜單）的開發(fā)。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 對于銷售和成本方面，隨時更新財務(wù)數(shù)據(jù)（預算與實際）， 并確保銷售額和利潤最大化。 To ensure that the various outlets? adhere to all company and hotel policies, procedures and? standards. 確保所有的餐廳和宴會嚴格遵守公司和酒店的政策與程序，以及標準。 To ensure that he schedules himself/herself to be available in operation and on duty during peak periods. 能確保自己能在餐廳繁忙時工作和值班。 To conceive and develop products, concepts or change which generate incremental revenue following brand concept and standards. 創(chuàng)造和開發(fā)產(chǎn)品，概念或改進產(chǎn)品，帶來收益 Minimum of 2-3 years' experience in the same position in an international luxury hotels. 至少2-3年同等崗位國際奢華酒店工作經(jīng)驗?????? To be highly skilled in overall F&B operations with focus on service standards in a luxury brand environment.??????? 精通餐飲業(yè)務(wù)，并專注奢華品牌的服務(wù)標準。 Is highly organized and detailed orientated in daily work and event planning and execution. 在日常工作以及活動的計劃和執(zhí)行方面具有高度組織性和計劃性。 Language：Fluent English is a must 語言：英語必須流利

The Director of Finance? shall organize and direct a team which allows him or her to supervise all revenue and expenses, as well as hotel inventories. His or her mission shall principally to keep the hotel’s accounts and to ensure the administrative management of the personnel. The financial responsibilities both internal controls as well as external expenditure must be properly recorded and handled through high integrity and honesty. All financial related matter must be kept in accordance to internal and external regulation of the hotel and relevant authority respectively. 作為財務(wù)總監(jiān)應(yīng)通過管理與領(lǐng)導一個團隊使其能夠?qū)频晁惺找?、費用以及資產(chǎn)進行管理。其職責主要是管理酒店賬目并對保證人事方面進行行政管理。財務(wù)方面的職責包括內(nèi)部控制及對外支出的詳細記錄，并保證處理過程中的高度正直性以及誠實性。所有財務(wù)相關(guān)事宜都應(yīng)遵守酒店對內(nèi)對外制度及當?shù)胤煞ㄒ?guī)。

PositionOverview 崗位概覽 Responsible in achieving the Brand andHotel positioning objectives locally and internationally through MarketingCommunication, PR and Promotional activities. 通過市場傳媒、公共關(guān)系和推廣活動，負責完成品牌和酒店在國內(nèi)和國際的市場定位。 TheRole 崗位職責： 1. Plan,implement and monitor the PR segments in the annual Revenue Plan, with actionplans and relevant updating throughout the year where needed. 依據(jù)年度收益計劃和行動計劃，制定、實施和監(jiān)督公共關(guān)系。 2. Plan,conceptualise and execute all aspects of marketing campaigns, includingadvertising, promotions, communications and CRM, tailoring each plan accordingto target markets. 計劃、創(chuàng)意并執(zhí)行所有市場活動，包括廣告、推廣、溝通和客戶關(guān)系維護，依據(jù)目標市場對制定針對性計劃。 3. Handleall areas related to Marcom, including media planning, mediarelations/promotions, communications, copy writing and collateral production. 負責市場傳媒的所有領(lǐng)域，包括媒體計劃、媒體關(guān)系/推廣，溝通，宣傳品文字撰寫及制作。 4. Liaisewith regional office on business development and Marcom projects. 與區(qū)域辦公室匯報、溝通業(yè)務(wù)發(fā)展和市場傳媒的工作項目及進展。 5. Submitmonthly report to DOSM with a copy to General Manager. 向市場銷售總監(jiān)發(fā)送月度報告，抄送總經(jīng)理。 6. Manageand develop the Marcom team in a professional and brand-adhering manner, aimingfor the highest possible level through detailed performance reviews, coachingand training. 按品牌要求專業(yè)地管理和發(fā)展市場傳訊的團隊，以達到高標準的表現(xiàn)，提供輔導和培訓。 TalentProfile任職資格： 1.Min 2-3 years experience in similarcapacity in hotel industry. 至少2-3年酒店行業(yè)相似職位的工作經(jīng)驗。 2.Leadership skills and knowledge of alltasks within the area of responsibility. 在負責領(lǐng)域擁有領(lǐng)導能力和所有相關(guān)知識。 3.Knowledge in e-commerce, masscommunication, creative graphic design, innovative copy writing, and editing. 熟悉電子商務(wù)，大眾溝通、圖像設(shè)計、版權(quán)和編輯。 4.Knowledge of local & internationalmarket. 了解本地和國際市場。 5.Excellent written and spoken Chinese andEnglish. 熟練的中英文口語和書寫能力。 6.Good interpersonal & communicativeskills. 出色的人際交往和溝通能力。 7.Ability to work under pressureindependently and as a team 有獨立工作和團隊合作的能力及抗壓能力。

?Responsible for front office operations. 負責前廳部部門的運營。 ?Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal. 參與并支持酒店戰(zhàn)略計劃，制定部門發(fā)展方針，帶領(lǐng)團隊達到各個目標。 ?Be good knowledgeable with brand standard and implement it. 熟知并執(zhí)行品牌標準。 ?To establish and revise the department's SOP, P&P, rules and regulations, organize employees to participate in training,to ensure that standards are in accordance with the operations manual.? 建立并完善部門工作運行手冊、規(guī)章制度、政策與程序，組織員工參加培訓，確保所有工作符合酒店標準。 ?Maintains a steady flow of communication to department heads, ensure guests?receive prompt and courteous services. 與各部門負責人保持經(jīng)常穩(wěn)定的溝通，確?？腿说玫阶羁旖?、滿意的服務(wù)。 ?Maintain well relationship with the government police, implement the police standard process. 與當?shù)毓膊块T建立并保持良好的關(guān)系，執(zhí)行賓客信息錄入標準。 ?To lead the team to ensure complete task correct with high efficiency. 督導部門各項工作計劃，確保團隊的工作效率，保質(zhì)保量完成各項任務(wù)。 ?Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity.? 參與員工評估機制；比如雇傭、獎勵、忠告、暫緩及必要時解除職務(wù)，以確保適當?shù)娜藛T分配和高效率的工作。 ?To? conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 主持前廳部例會，在部門例會上就部門工作做出回顧、整理以提高工作成果，同時在例會上解釋新的政策和方向。 ?To? organize or support hotel or department programs and activities. 組織安排部門活動，支持酒店各類項目及活動等。

· Working closely with the Director of Sales & Marketing in producing, implementing and monitoring action plans to ensure the Revenue Plan objectives are achieved. 緊密配合市場銷售總監(jiān)執(zhí)行方案以實現(xiàn)收入目標。 · Recommend revenue maximization strategies and produce an accurate forecasting mechanism. 提供收入最大化策略的建議并制定準確的預測機制。 · Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate 分析當前和潛在的市場/趨勢，協(xié)調(diào)所有活動，通過增加業(yè)務(wù)量和增長率來維持和增加收入。 · Create daily forecast for all segments includes room nights, ADR and revenue on a weekly basis for the following week based on historical pattern, special events, seasonality, business on book, pick-up trends, average length of stay, short stay / cancellation / no show pattern and lead time. 提供每日預測，內(nèi)容包括客房間夜、平均房價；根據(jù)以往記錄（如特別活動、季節(jié)促銷、平均留店時間等），對下周收入計劃做出預測。 · Work closely with Reservation Manager to motivate an aggressive team skillful at up-selling and/or conversion as required by the business demand whilst ensuring customer service and satisfaction 與預訂部經(jīng)理緊密合作帶領(lǐng)一個積極進取的團隊,確保人才積極向上，專業(yè)知識豐富，達到客人最大滿意度。 · Conduct quality control checks on all revenue management systems to ensure data accuracy. 確保所有收益管理預訂系統(tǒng)正常運行并確保數(shù)據(jù)的準確性。 · Controls rates for group business, low yield rooms allocations, complimentary and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85% 在酒店旺季或者當出租率高于85%時嚴格控制酒店商務(wù)團隊、低房價、免費房和免費升級房的價格，確保團隊預留房，及時確認最終用房量。

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly associates to successfully execute all spa operations. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. 負責管理和監(jiān)督水療中心的各個方面，包括項目，服務(wù)，營業(yè)時間，設(shè)施和人員。 協(xié)調(diào)提供水療服務(wù)，包括沙龍，護膚， 按摩，程序，預訂，接待臺和更衣室。 作為部門負責人，需要指導并管理團隊成功執(zhí)行所有水療運作。 努力不斷提高客戶和員工滿意度，最大限度地提高部門的財務(wù)績效。

?Responsible for front office operations. 負責前廳部部門的運營。 ?Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal. 參與并支持酒店戰(zhàn)略計劃，制定部門發(fā)展方針，帶領(lǐng)團隊達到各個目標。 ?Be good knowledgeable with brand standard and implement it. 熟知并執(zhí)行品牌標準。 ?To establish and revise the department's SOP, P&P, rules and regulations, organize employees to participate in training,to ensure that standards are in accordance with the operations manual.? 建立并完善部門工作運行手冊、規(guī)章制度、政策與程序，組織員工參加培訓，確保所有工作符合酒店標準。 ?Maintains a steady flow of communication to department heads,ensure guests?receive prompt and courteous services. 與各部門負責人保持經(jīng)常穩(wěn)定的溝通，確?？腿说玫阶羁旖?、滿意的服務(wù)。 ?Maintain well relationship with the government police, implement the police standard process. 與當?shù)毓膊块T建立并保持良好的關(guān)系，執(zhí)行賓客信息錄入標準。 ?To lead the team to ensure complete task correct with high efficiency. 督導部門各項工作計劃，確保團隊的工作效率，保質(zhì)保量完成各項任務(wù)。 ?Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity.? 參與員工評估機制；比如雇傭、獎勵、忠告、暫緩及必要時解除職務(wù)，以確保適當?shù)娜藛T分配和高效率的工作。 ?To? conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 主持前廳部例會，在部門例會上就部門工作做出回顧、整理以提高工作成果，同時在例會上解釋新的政策和方向。 ?To? organize or support hotel or department programs and activities. 組織安排部門活動，支持酒店各類項目及活動等。

Manage Avenue overall beverage, assist Resort beverage operation, in charge Ossiano Underwater Restaurant and Bread Street Kitchen beverage, to assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing, and controlling the wine operation and administration. 主要管理美食大道餐飲點的整體全部酒水事宜，協(xié)助酒店主樓餐飲點，并主要負責奧西亞諾海底餐廳及Bread Street Kitchen餐廳的酒水事項，通過規(guī)劃，組織，指導和控制葡萄酒方面運營和管理，協(xié)助管理人員運行店面，確保客人滿意度達到最高，標準一致。

Job Summary? 工作簡述? Primarily responsible for acquiring and converting Wedding group leads allowing the Wedding groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts.? 主要負責獲得及轉(zhuǎn)換潛在團隊客戶使其達到或超過部門的收益目標及間夜目標。辦公點在三亞，負責度假村的對客服務(wù)及客戶的視察訪問。? Key Duties and Responsibilities? 關(guān)鍵職責? Proposals & Quotes: 提案及報價? ? Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 準備所有提案和報價，必須在最初詢問的 24 小時內(nèi)根據(jù) ASH 標準模板發(fā)出。 ? Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 準備所有合同 - 符合 ASH 標準模板，確保所有相關(guān)方簽署合同。? ? Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 確保與確認事件相關(guān)的所有初始存款，準備任何 LPO，以確保收到快速付款。? ? Ensure all activities related to proposal and quotes are entered into Delphi. 確保與提案和報價相關(guān)的所有活動都輸入到 Delphi 系統(tǒng)里。? ? Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 準備一個詳細的文檔-能直接交接給會務(wù)管理且提供用于交接階段的所有相關(guān)文件。? Sales: 銷售? ? Manage a portfolio of Wedding accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (Direct clients, wedding planners, RSO / GSA’s) 負責管理的婚宴客戶檔案及其產(chǎn)量，與整體產(chǎn)品一起實現(xiàn)客戶預訂（地接社的第三方代理商，婚宴客戶，RSO /GSA）。? ? Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning.? 介紹 ASH 的特色和優(yōu)點，將度假村定位在競爭對手以上，監(jiān)控競爭對手的活動和速度定位。 ? Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.? 確保發(fā)出的所有提案和報價在 3-5 天內(nèi)進行跟進，建立客戶反饋并確認其可能性。? ? Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable.? 在必要時協(xié)商初始建議費用和細分。 包括增值額外費用和/或適當時重新評估費用。 ?? Participate in site inspections, Wedding Fair and the creation of running orders as and when required and planned for in advance accordingly.? 參與現(xiàn)場視察，考察團之旅，并在必要時提前安排合理的參觀。? ? Participate in relevant trade shows as and when required.? 在需要時參加相關(guān)的展會。? ? Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the wedding business with ASH.? 在會務(wù)總監(jiān)協(xié)需要時協(xié)助相關(guān)的預訂，以確?；顒釉谌齺唩喬靥m蒂斯順利進行。 Systems & Admin: 系統(tǒng)管理? ? Completion of all activities to be entered into the Delphi System being; sales call information update, client appointments, all telephone calls related to a specific book logged and recorded, all emails documented on specific booking.? 完成所有要進入 Delphi 系統(tǒng)的活動; 銷售電話信息更新，客戶約會，與特定預定的相關(guān)所有電話的日志和記錄，所有電子郵件記錄在具體預訂中。? ? All proposal, quotes and contracts will be shared with the relevant departments – finance, reservation and the events team.? 所有提案，報價和合同將與相關(guān)部門共享-財務(wù)部，預定部和宴會部。? ? Detailed files to be completed with the relevant information pertaining to the wedding, ready to hand over to the Event Management team for execution of event.? 完成與婚宴相關(guān)的信息的詳細的文件，并可隨時交接給宴會管理團隊執(zhí)行。? ? Weekly sales report to be compiled – detailing key achievements and market intelligence.? ?編輯每周銷售報告- 詳細介紹關(guān)鍵成果和市場情報。? ? Create and follow up on various in-house forms, such as client entertainments, complimentary upgrades and room bookings, fam trips etc.? 創(chuàng)建和跟進各種內(nèi)部表單，如客戶娛樂，免費升級和房間預訂，考察團之旅表格等。? ? Plays an active role in the production of sales account plans for owned accounts, departmental sales plans and activities.? 在自有客戶，部門銷售計劃和活動的銷售經(jīng)營計劃方面發(fā)揮積極作用。? Finance: 財務(wù)? ? Ensure that the department achieves all budgeted revenue and room night targets.? 確保該部門實現(xiàn)所有預算收入和房間夜間目標。? ? Ensure that you achieve or exceed personal revenue targets.? 確保您實現(xiàn)或超過個人業(yè)績目標。? ? All deposits are requested and recorded for all events using the Delphi System? 所有活動及所有存款必須使用 Delphi 系統(tǒng)做記錄。? ? Ensure that all rates quoted are in line with the Yield Calendar as produced by the revenue department.? 確保所有報價與收益管理部生成的收益報表一致。? ? Ensure all paid deposit information is correctly entered into Delphi. 確保所有付費存款信息正確輸入 Delphi 系統(tǒng)。? ? Weekly attendance at the ‘Business on the Books’ meeting, ensuring that all follow ups and updates are given related to your portfolio of enquires. Particularly attention must be made to those events that ASH ‘Must Win’.? 出席每周“已生成的訂單”會議，確保所有跟進和更新都與詢價組合檔案相符。特別注意那些三亞亞特蘭蒂斯必勝的活動。? Marketing: 市場? ? Ensure that all databases are updated timely? 確保所有數(shù)據(jù)庫及時更新。? ? All packages and promotions are communicated to your account portfolio? 所有組合套餐和促銷活動都傳達到您的客戶檔案。 ? Collect data and examples on competitor Resorts marketing initiatives 收集有關(guān)競爭對手的數(shù)據(jù)和實例。? ? Make recommendations and suggestions regarding marketing campaigns for ASH 為 ASH 的營銷活動提出建議。 Leadership: 領(lǐng)導能力? ? To guide, advice coach and nurture Sales Executives and Sales Coordinator. 指導，訓練和培訓會務(wù)銷售副經(jīng)理和會務(wù)銷售主任。? ? To be actively involved in the recruitment, appraises performance management along with Assistant Manager and Sales Officer. 積極參與招聘，及會務(wù)銷售副經(jīng)理和會務(wù)銷售主任的績效評估管理。 General: 綜述? ? Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 協(xié)調(diào)部門同事及其他部門的代表，確保高效溝通。? ? Participates in all departmental weekly meetings 參加所有部門每周會議。? ? Ensures departmental and personal objectives are being met, reviewed 確保部門和個人目標得到滿足和評估。? ? In conjunction with Director, MICE Sales, personal objectives and action plans are completed, reviewed and updated. 連同總監(jiān)，會務(wù)銷售人員，共同完成、審查、更新個人目標和銷售計劃。? ? Any other reasonable duties and tasks as directed by Director, MICE and VP, Sales 銷售副總裁和會務(wù)銷售總監(jiān)指導的任何其他合理的職責和任務(wù)。

Job Summary 職位簡述 To execute and to assist the F&B Division in managingtrainings and development function of the department ensuring that all，service and performance targets are achieved. 執(zhí)行并協(xié)助餐飲部管理部門的培訓和發(fā)展職能，確保所有服務(wù)和績效目標得以實現(xiàn)。? Key Duties and Responsibilities 主要義務(wù)和職責 §Identifies departmental training needs and coordinate improvementplans with departmental trainers 確定各部門的培訓需求與部門培訓師協(xié)調(diào)改進計劃。 §To facilitate customer service, supervisory and skills trainingworkshops 方便客戶服務(wù)，管理和技能培訓的學習。 §Attend daily Food & Beverage operations meeting and share necessaryinformation of training and development of colleagues 參加日常會議室的操作和分享同事的培訓和發(fā)展必要的信息 §Monitor and ensure that departmental trainings are conductedconsistently. 監(jiān)控并確保部門進行持續(xù)培訓。 §Manage and assist cross training initiatives within Food &Beverage 在餐飲部管理和協(xié)助交叉培訓計劃 §Assist and prepare training plans for Internship, managementtrainees and new joiners program within Food & Beverage Division 協(xié)助并準備管理培訓及新員工的培訓計劃 §Manage and facilitate departmental trainings for the Food &Beverage Division 管理和協(xié)助餐飲部的部門培訓 § Facilitate delivery of training programs as required by Learning andDevelopment of Atlantis Sanya 由三亞亞特蘭蒂斯學習和發(fā)展部來促進培訓項目。 § Ensures and monitor that monthly on the job trainings are in placed ineach area of the Food & Beverage Division. 保證和監(jiān)控，按部門的要求每月對崗位培訓分區(qū)。 § Assigns and nominate management colleagues for off the job trainings asper requirement of Atlantis Sanya 根據(jù)三亞亞特蘭蒂斯的要求，指定管理人員進行工作培訓 § Ensure departmental training targets are monitored and achieved aligningwith resort training targets 確保部門培訓目標得到監(jiān)控，并達到與度假培訓目標相一致的水平? § Coordinatewith Learning & Development to ensure consistency of trainings in the Food& Beverage Division of Atlantis Sanya 與學習與發(fā)展協(xié)調(diào)，確保亞特蘭蒂斯酒店餐飲部培訓的一致性 § Utilize all development plans from Individual Performance Appraisalsthat individual team members’ requirements are achieved and that individual anddepartmental goals are followed through. 利用個人績效評估的所有發(fā)展計劃，個別團隊成員的需求達到了，個人和部門的目標同時實現(xiàn)。 § Conducts audit and assessment to individual team members related totraining needs and analysis. Assessments must follow LQA/IFH Mystery Shopperstandards 進行審計和評估團隊成員個人相關(guān)的培訓需求分析。評估必須遵循 LQA/神秘顧客的標準. § Conduct andfacilitate internal colleagues surveys for Food & Beverage Division allyear round to ensure it aligns with annual ‘CES’ 對公司內(nèi)部餐飲部員工進行全年的調(diào)查，以確保其與每年的“CES”保持一致 § Ensures that all employees are fully conversant and product knowledge isup to date with the hotels facilities and services. 確保所有員工完全熟悉產(chǎn)品知識是最新的酒店設(shè)施和服務(wù)。 § Conduct a monthly product knowledge tests to maintain colleagues productknowledge levels 每月給同事進行產(chǎn)品知識測試。 § Assist Departmental Trainers in their development and monitors theeffectiveness of their trainings 協(xié)助部門培訓師發(fā)展并監(jiān)督他們的培訓效果 § Assist,Formulate and Implements Quality Core Processes within Food & Beverage suchas formulating necessary Standards and Procedure required by the business. 協(xié)助、制定和實施內(nèi)部的質(zhì)量核心流程，如制定業(yè)務(wù)所需的標準和程序。 § Ensures and verifies that guests are receiving the best possible serviceavailable within the Front of House Operations that employees projectprofessionalism and are well trained and provide friendly and efficientservice, maintaining an atmosphere of tranquility. 確保并確認客人正在接受最有效的服務(wù)，在他們的工作前，員工們都是專業(yè)的，受過良好的培訓，提供友好和高效的服務(wù)，保持一種安靜的氛圍 § Verifies constantlythat the physical product in all aspects is consistent with the hotelstandards. 不斷地驗證所有方面的產(chǎn)品是否符合酒店的標準。 § Ensures that all policies and procedure in regards to staff appearance,hygiene and sanitation are enforced. 確保所有有關(guān)人員外表、衛(wèi)生和環(huán)境衛(wèi)生的政策和程序都得到執(zhí)行 § Handles Food& Beverage Operational issues whenever required, including Resort &Avenue outlets, ensuring guest satisfaction at all time. 在需要的時候處理餐飲部運營問題，包括酒店主樓及美食大道的所有餐飲點，確保客人的滿意

- 負責整個西廚房的日常運營及管理 -?確保出品標準得以有效管控. - 確保食品衛(wèi)生及安全標準 - 確保庫存運轉(zhuǎn)良好. -?設(shè)備用具的維護狀況，及時報損及跟進維護和維修 -?及時匯報運營問題, 。 - 全面負責食品成本, 能源成本及廚具養(yǎng)護. -?積極提高廚房效率, 提高客戶滿意度. - 與餐廳經(jīng)理緊密合作. 崗位要求： - 具有較強的溝通能力 - 工作積極主動 - 具有較強的團隊合作精神 - 國際品牌同崗位工作經(jīng)驗優(yōu)先考慮

Job Summary 工作簡述? To manage existing accounts and develop new business for the resort from the wholesale markets. 維持度假區(qū)在旅游批發(fā)市場現(xiàn)有客戶和開發(fā)新業(yè)務(wù)。 Key Duties and Responsibilities 關(guān)鍵職責? ? Based in Sanya this role is responsible for managing existing accounts and developing new accounts from the wholesale markets 維持度假區(qū)在旅游批發(fā)市場現(xiàn)有客戶和開發(fā)新業(yè)務(wù)。 ?? Responsible for growing and maintaining share of wholesale markets from assigned account base 負責指定旅游批發(fā)商市場份額的增長和維護。 ?? Contracting and developing relationships with wholesalers, travel agencies, tour operators and DMCs. 與旅行批發(fā)商，旅行社，旅游經(jīng)營者和地接社簽訂合同及發(fā)展合作關(guān)系。? ? Taking an entrepreneurial approach to dynamically leverage trade partnerships 運用企業(yè)的經(jīng)營方法，對商業(yè)合作關(guān)系進行動態(tài)的杠桿調(diào)節(jié)。? ? Representing Atlantis Sanya at trade shows when required 在需要時代表三亞亞特蘭蒂斯參加貿(mào)易展示會。 ?? Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations, cost of sale and ROI analysis 全面更新所有相關(guān)的銷售數(shù)據(jù)和銷售行動計劃，同時考慮預期預算，銷售成本和投資回報率分析。? ? Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate 意識當前和潛在的市場/趨勢，協(xié)調(diào)所有活動，通過增加業(yè)務(wù)量和增長率來維持和增加收益。 ?? Procures new and repeat business for the resort by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets. 通過與當?shù)?，區(qū)域和國際市場上的旅游經(jīng)營者，旅游批發(fā)商，旅行社和專業(yè)協(xié)會進行監(jiān)督聯(lián)系，為度假區(qū)獲得新的和重 復的業(yè)務(wù)。 ?? Creates and implements special programs to achieve greater productivity through: 通過個人電話銷售保持與旅游批發(fā)商和旅游經(jīng)營者聯(lián)系-至少每天三個電話銷售： ?o Increasing average rates 提高平均價格 o Increasing occupancy 增加入住率 o Increasing business volume during difficult periods 在困難時期增加業(yè)務(wù)量 ?? Act as a single point of contact for each assigned account / territory 作為每個指定客戶和區(qū)域的單一聯(lián)系人。 ?? Monitor & act upon market feedback to support relevant changes 監(jiān)控并根據(jù)市場反饋采取行動，適應(yīng)市場變化。 ?? Communicate effectively to all sales colleagues relevant issues to own / teams accounts in order to maximize market penetration 與所有銷售同事有效溝通相關(guān)事宜，擁護自己/團隊客戶，以最大化市場滲透。 ?? Responsible for 100% account penetration by establishing a close working relationship at all levels within own accounts 通過建立起不同級別客戶的緊密合作關(guān)系，將客戶滲透率做到 100%。 ?? Identify all sales opportunities and secure for the group 識別所有的銷售機會并對其有把握。 ? Maintain and grow positive customer and partner relationship 維護和發(fā)展積極的客戶和合作伙伴關(guān)系。 ?? Set & meet customer/partner expectations with all accounts 堅持并滿足所有客戶/合作伙伴期望。 ?? Responsible for managing all relevant KPI’s related to own accounts 負責管理與自己的帳戶相關(guān)的所有相關(guān) KPI。

The Role 崗位職責： 1.Familiarizes and enforces local HR policies and procedures 熟悉并貫徹執(zhí)行當?shù)厝肆Y源政策和流程 2.Assists the Human Resource Director, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme 在需要的時候協(xié)助人力資源總監(jiān)策劃和準備酒店戰(zhàn)略計劃，市場營銷計劃和項目目標 3.Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, colleague activities and hotel policies and programmes 確保影響雇主和員工關(guān)系的信息，員工活動和酒店政策方面的溝通清晰暢通 4.Develops and implements recruiting and screening systems and procedures in order to attract qualified candidates for position vacancies 完善應(yīng)聘和初步篩選系統(tǒng)和流程以吸引有資力的候選人填補空缺職位。 5.Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process 監(jiān)督和管理績效考核并接受酒店各部門負責人的咨詢。 6.Ensures all staff are aware of company benefits and make these available 確保所有員工了解公司利益并保證公司利益。 7.Contributes towards colleague activities as directed 根據(jù)指示，完成活動計劃安排 Talent Profile任職資格： Bachelor degree and above 本科學歷及以上 Approximately 2-3 years’ experience for same position 2-3年及以上相同崗位工作經(jīng)驗 Proficient in English 熟練的英語

Maintain complete knowledge of 對以下幾項有深度了解 All Resort features and services. 度假酒店所有的特色和服務(wù) All room types, rates, special package and promotions. 所有房型、房價、特別套餐和促銷活動 Daily arrivals / departures / room availability. 每日到店/離店/可用客房 Scheduled in-house group activities. 編排店內(nèi)團隊活動 Maintain complete knowledge of all Front Office department policies / service procedures. 對前廳部的所有政策和服務(wù)程序始終保持深度了解 Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies. 完成前廳部日常工作的巡視，觀察各崗位員工的工作表現(xiàn)，及時指出異常并指導改正 Colleagues management - numbers, appearance and attitude. 同事的管理 – 人數(shù)、儀容儀表和態(tài)度 Operational cleanliness and maintenance. 運營的環(huán)境整潔和維護 Check the team grooming and attire and ensure all are in alignment with Resort’s standard. 檢查團隊的儀容儀表和著裝確保符合度假酒店的標準 Inspect all front of house and heart of house in relevant areas. 檢查所有前場和后臺的相關(guān)區(qū)域 Review and respond to daily operational demands as it relates to the Resort. 復審并響應(yīng)度假酒店的運營需要

Job Summary 職位簡述 To assist Owner’s Representative to plan, organize and guide all process of? owner office to ensure a memorable arrival & departure experiences as well as quality reception service that is consistent with SOPs. 協(xié)助業(yè)主代表計劃、組織和指導業(yè)主方的工作，確保為業(yè)主方客人提供難忘的體驗以及根據(jù)標準運營程序提供高質(zhì)量的接待服務(wù)。

Job Summary? 職位簡述? To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the safety and security of guests.? 在度假村管理層不當值的情況下，夜班經(jīng)理協(xié)調(diào)和監(jiān)督所有的度假村的夜間運營工作，確?？腿说陌踩?。? Key Duties and Responsibilities? 主要義務(wù)和職責?? ? Attending Night shift meeting.? ? 參加夜班交班會議。? ? Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and ? Beverage Outlets, Public Areas, Car Parking.? ? 在上班期間對大堂和后臺區(qū)域進行檢查，包括前廳、客房、大堂、餐廳、公共區(qū)域、停車場等。? ? Work closely with security to maintain safety in the Hotel.? ? 與安全部門緊密合作，確保酒店的安全。? ? Ensure all team members are aware of all room revenue targets and are kept informed of performance results.? ? 確保所有團隊成員都知道所有的收入目標，并保持對業(yè)績結(jié)果的了解。? ? Review VIP arrival& special events.? ? 檢查貴賓的到達和特別會議。? ? Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all pending complaints.? ? 準備好(每日運營報告)并將其發(fā)送給上級，查看所有投訴，確保所有未決投訴的跟進。? ? Ensure all non-guaranteed reservations are released at the appointed time.? ? 確保所有非擔保預訂在指定時間內(nèi)釋放。? ? Adhere to the resort selling strategy by ensuring the use of correct rates.?? ? 確保所有的預訂都是通過專業(yè)的方式來處理，確?？腿藭砀囝A訂。? ? Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.? ? 確保團隊成員以以高效、熱情、專業(yè)的態(tài)度與客人溝通和協(xié)助。 ? Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.? ? 監(jiān)督夜間運作，確保所有團隊成員遵守和維護度假村標準。? ? Overlook the entire Hotel operating during the night shift operation.? ? 夜班期間要檢查所以運營部門的工作。? ? Be aware of all emergency procedures during night shift operation.? ? 在夜間值班時注意所有的緊急程序? ? Ensure a consistently high standard of presentation is maintained for both the department and the team members.? ? 積極評價客人的意見和反饋，與團隊成員溝通，并實施措施以提高客人的滿意度。? ? Have full knowledge of all products and services provided by the resort and in the local area.? ? 充分了解度假村和當?shù)氐貐^(qū)提供的所有產(chǎn)品和服務(wù)。? ? Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.? ? 在前臺執(zhí)行一個完整的培訓計劃，在夜間班期間培養(yǎng)所有的員工充分發(fā)揮他們的潛能。? ? Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.? ? 檢查、維護和執(zhí)行系統(tǒng)和程序。? ? Ensure Night shift handover is conducted in a professional and constructive manner.? ? 確保夜班交接班以專業(yè)和建設(shè)性的方式進行。? ? Regularly spot check duty shift checklists to ensure tasks are completed.? ? 定期檢查值班檢查表，確保任務(wù)完成。? ? Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.

招聘需求人數(shù)：1人 餐飲管培生1人 一、項目介紹 管培生項目為24個月，前6個月在三亞·亞特蘭蒂斯度假區(qū)各部門輪崗，熟悉及了解各部門工作細則和流程。后18個月由上海復星集團分配輪崗崗位，每六個月一次輪崗，將會有機會前往復星集團旗下海外產(chǎn)業(yè)進行輪崗。此項目主要目的是培養(yǎng)管培生成為重點人才，未來成為一線管理者。 1、深度參與部門的運作過程及決策制定； 2、承擔一定的工作任務(wù)并推動達成； 3、對日常工作流程中出現(xiàn)的問題，提出改善建議，提升工作效率； 4、在現(xiàn)有產(chǎn)品基礎(chǔ)上，不斷創(chuàng)新，持續(xù)迭代。 二、崗位要求 1、國內(nèi)外知名院校2024屆應(yīng)屆畢業(yè)生本科及以上學歷，傾向理工類專業(yè)及酒店旅游類專業(yè)。 2、對事物有探索和鉆研精神，愿意接受具有挑戰(zhàn)性的任務(wù)。 3、具有良好的問題分析和總結(jié)能力，邏輯思考能力及獨立思考和判斷能力并具有國際化視野。 4、有較好的溝通協(xié)調(diào)能力、書面表達能力和演講表達能力強，能熟練使用英文作為工作語言。 5、對文旅酒店行業(yè)了解并熱愛此行業(yè)。 三、福利待遇 1、入職即享有資深主管級別待遇。 2、學習多方位的在線課程及與人力資源總監(jiān)一對一面談指導。 3、包食宿，宿舍配套免費員工餐廳（一日三餐，酒店一日四餐），免費健身房。 4、上下班往返酒店免費接送班車。 5、每人每年水族館、水世界、C秀門票各四張。 四、招聘流程 投遞簡歷→簡歷初篩（如初篩通過，會在五個工作日內(nèi)聯(lián)系）→初試（人力資源部）→復試（部門負責人、總裁）→發(fā)送Offer 具體面試時間和形式以電話/企業(yè)微信信息通知為準。

主要負責景區(qū)/樂園產(chǎn)品的運營、安全、對客服務(wù)、員工培訓及處理客訴的工作。 【主要職責】 - 負責景區(qū)/樂園產(chǎn)品的運營和推廣，提高產(chǎn)品知名度和銷售額； - 負責景區(qū)/樂園人員的管理和培訓，確保他們具備良好的服務(wù)意識和專業(yè)技能； - 負責景區(qū)/樂園產(chǎn)品的安全維護和處理，確保游客的安全； - 負責景區(qū)/樂園客戶的接待和服務(wù)，提高客戶滿意度； - 負責景區(qū)/樂園產(chǎn)品的售后服務(wù)和處理客訴，確保客戶的滿意度； - 參與景區(qū)/樂園產(chǎn)品的市場調(diào)研和數(shù)據(jù)分析，提出產(chǎn)品改進建議； - 遵守景區(qū)/樂園的相關(guān)規(guī)定和制度，確保景區(qū)/樂園的運營安全和良好秩序。 【職位要求】 - 大專以上學歷，具備一定的相關(guān)工作經(jīng)驗，景區(qū)運營經(jīng)驗者優(yōu)先； - 熟悉景區(qū)/樂園的運營模式和規(guī)律，具有較強的溝通協(xié)調(diào)能力和團隊管理能力； - 具有較強的抗壓能力和應(yīng)變能力，能夠應(yīng)對工作中的挑戰(zhàn)和困難； - 具備良好的服務(wù)意識和職業(yè)道德，能夠為客戶提供滿意的服務(wù)。

Job Summary 職位簡述 Assisting Manager of Business Developmentto promote and realize the brand value of Atlantis Sanya by relevant Business Developmentactivities and cooperate with external brands for win-win. 協(xié)助商務(wù)拓展經(jīng)理推廣亞特品牌，進行相應(yīng)的品牌拓展，實現(xiàn)品牌價值提升，與外部品牌聯(lián)合推廣實現(xiàn)共贏。 Key Duties and Responsibilities 主要義務(wù)和職責 Organizing joint-brand activitiesand launch joint-brand production. 進行品牌聯(lián)合活動，推出品牌聯(lián)合產(chǎn)品。 Organizing activities such as pop-upshop, advertising positions, title sponsorship, etc. 開展度假區(qū)快閃店，廣告位招商，場景冠名等相關(guān)活動。 Accessing the position, core value,target groups of relevant brands, and processing marketing strategiesrespectively. 評估合作品牌定位，價值，目標客群，以及指定活動所需的營銷策略。 Ensure brand standards and identityare upheld in all activities (own and third party) incl. Rooms, Waterpark,Marines, F&B. 在內(nèi)部和第三方的活動中保持品牌標準和形象。 Develop collaterals to supportbusiness and sub-products. 制作物料，支持各業(yè)態(tài)以及產(chǎn)品。 Maintain awareness of competitoractivities in market. 保持市場競爭意識。 Liaise with external agency for collateralsartwork, to seek approval from Director, Marketing & PR to ensure delivery. 聯(lián)絡(luò)外部機構(gòu)，制作物料、圖稿，向市場公關(guān)總監(jiān)取得批準，以保證交付。 Abide by the contract and financialprocess of the company, assist to process the signing and payment to externalagencies. 遵照公司的合約和財務(wù)流程，協(xié)助對外部機構(gòu)的合約簽署和付款申請。 Assist with activities required byDirector of Marketing & PR incl ad hoc promotions， presentations. 協(xié)助市場公關(guān)總監(jiān)所要求的活動，包括促銷、演示等。 Skills, Experience & Educational Requirements 技能、經(jīng)驗和教育要求 Bachelor’s degree or above, morethan 3 years of business development experience in related industries, withcertain industry resources. Have a good cooperative relationship with operators. 本科以上學歷，3年以上相關(guān)行業(yè)商務(wù)拓展經(jīng)驗，具有一定的行業(yè)資源，有良好的運營商合作關(guān)系。 With high comprehension of marketingstrategies and relevant experiences such as brand packing, marketing integration,etc. 熟悉品牌營銷策略，有品牌包裝、營銷整合或者招商經(jīng)驗。 Proficient in the use of Officesoftware, especially the use of PPT and other necessary business tools,excellent program presentation skills and writing skills. 熟練使用Office辦公軟件，特別是PPT等商務(wù)必備工具的使用，優(yōu)良的方案演示能力和撰寫能力。 Excellent interpersonalcommunication and coordination skills. 具備優(yōu)秀的人際溝通協(xié)調(diào)能力。 Have keen market perception, theability to grasp market dynamics and market direction. 具有敏銳的市場感知、把握市場動態(tài)和市場方向的能力。

Job Responsibilities 崗位職責： 1、Responsible for the development and launch of hotel OTA channels;負責酒店OTA渠道開拓及上線； 2、Maintain and optimize policies on various OTA channels, evaluate, analyze, and monitor their effectiveness to achieve the goal of increasing hotel production各大OTA渠道政策維護及優(yōu)化，效果評估、分析、監(jiān)測以達到酒店產(chǎn)量提升目標； 3、Monitor online price trends dail每日監(jiān)測線上價格走勢； 4、Capable of independently analyzing the advantages and characteristics of various channels, organizing and planning product promotions, regularly evaluating their effectiveness, and implementing subsequent plans能獨立分析各大渠道的優(yōu)勢和特點，組織和策劃產(chǎn)品推廣，定期進行效果評估，后續(xù)計劃和實施； 5、Good team spirit, strong execution ability and responsibility, independent thinking ability, observation and adaptability.良好團隊合作精神，較強的執(zhí)行力及責任心，獨立思考能力，觀察力和應(yīng)變能力。 崗位要求： 1、Have a high level of foreign language proficiency (English or Russian), able to read reservation letters and provide reception service具有較高的外語水平（英語或俄語），能夠閱讀預定函電并進行接待服務(wù)； 2、More than 2 years of work experience in the same hospitality industry, familiar with sales work in the hotel field;2年以上同酒旅行業(yè)工作經(jīng)驗，熟悉酒店領(lǐng)域的銷售工作； 3、Have a strong sense of team cooperation and strong team leadership skill有較強的團隊合作意識，及較強的團隊領(lǐng)導能力。

【崗位要求】 負責銷售團隊的日常管理，包括招聘、培訓、考核和激勵團隊成員，提高銷售團隊的績效和執(zhí)行力； 根據(jù)公司的整體戰(zhàn)略和市場需求，參與制定及實施落地適合二銷部門的銷售策略，協(xié)助銷售經(jīng)理完成銷售目標； 負責各銷售點位巡查，分析客流量和消費群體及時做好銷售策略調(diào)整?； 對主管/組長職責（即工間休息、輪崗等）的監(jiān)督； 監(jiān)督檢查分配給主管/組長和各小組的工作； 主管/組長與管理層之間的聯(lián)絡(luò)； 所有一線員工的排班。 ? 【崗位技能要求】 ?？萍耙陨蠈W歷； 具有3年以上從事銷售及現(xiàn)場相關(guān)管理工作經(jīng)驗?； 具備優(yōu)秀的溝通協(xié)調(diào)能力及團隊合作精神； 熟練的交流和較強的表達能力及良好的人際交往能力； 熟練的使用辦公軟件及良好的行政事務(wù)處理能力； 有良好的職業(yè)操守，具有較強的工作抗壓能力； 能承受一定的工作壓力； 組織能力、領(lǐng)導能力等。

Job Summary 職位簡述 To Assist Front Office Manager to oversee the front desk and back-office operation, lobby, coordinates and monitor that all guests arrival, departure and in-house experiences are as per resort standards 協(xié)助前廳經(jīng)理監(jiān)督前臺和后臺辦公室的運作，大堂協(xié)調(diào)和監(jiān)督所有客人的到達，離開和得到入住的體驗是依照度假標準的。 Key Duties and Responsibilities 主要義務(wù)和職責 Adhere to all Resort rules and regulations as per Service Standard Policies and procedures 堅持所有酒店規(guī)章按照服務(wù)標準的政策和程序操作。 Ensure the reception team work with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue. 確保前臺接待以專注的態(tài)度接待客人，并了解酒店內(nèi)的所有增銷機會，這將有助于實現(xiàn)收入最大化。 Attending daily operation meeting 參加每天的運營會議。 Attending all group meetings. 參與所有團隊的會議。 Ensure all team members are aware of all room revenue targets and are kept informed of performance results. 確保所有團隊成員都知道所有的收入目標，并保持對業(yè)績結(jié)果的了解。 Review VIP arrival& special events. 查閱貴賓到店和特殊度假村活動。 Ensure all non-guaranteed reservations are released at the appointed time. 確保所有非擔保預訂在指定時間內(nèi)被取消。 Adhere to the resort selling strategy by ensuring the use of correct rates. 堅持銷售策略，確保使用正確的價格。 Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests. 確保所有的預訂都是通過專業(yè)的方式來處理，確保客人會帶來更多預定。 Ensure a consistently high standard of presentation is maintained for both the department and the team members. 確保部門成員維持一致的高標準。

Job Summary 職位簡述 The Senior Specialist-Marine Mammals? is responsible foroverseeing the Specialist- Marine Mammals for maintaining a hygienic andhealthy living environment for all Marine mammals，Ensure that animals receiveall planned diets in accordance with planned maintenance of regular behavioralstandards and daily DPE operations，Perform daily Animal ENRICHMENTto be eligible for work on any shift, animal observation and recording，Can complete the cleaningand disinfection of animals' living environment as required, can complete thedaily interaction and performance of animals, interaction science popularizationand performance hosting work. 高級海洋動物保育專員負責監(jiān)督海洋動物保育專員，參與確保所有海洋哺乳動物保持一個衛(wèi)生而健康的生活環(huán)境、保證它們獲得所有計劃食量。按照計劃進行常規(guī)行為標準的保持，日常DPE的操作，按計劃進行動物豐容（ENRICHMENT）,可勝任任何班次的工作內(nèi)容，動物觀察及記錄，可按要求完成動物生活環(huán)境的清潔及消毒工作，可完成動物日?；蛹氨硌莨ぷ?，互動科普及表演主持工作 。 Key Duties and Responsibilities 主要義務(wù)和職責 Proficient in all daily operationsrelated to “Specialist- Marine Mammals”. 可熟練完成“海洋動物保育專員”的所有日常操作。 Maintenance and modification ofMarine animal behavior. 海洋動物行為的維護與修正。 Independently complete the designand training of new behaviors of Marine animals. 獨立完成海洋動物新行為的設(shè)計及訓練。 Serve as a trainer for the “Specialist- Marine Mammals”. 可以作為“海洋動物保育專員”的培訓師。 Training on new animal medicalbehavior, new interactive performance behavior, innovative animal enrichmentprograms and training of Specialist- Marine Mammals. 動物醫(yī)療新行為的訓練，互動表演新行為的訓練，動物豐容項目的創(chuàng)新及對海洋動物保育專員的培訓工作。 Make daily observations of animalsand report any abnormalities or change of normal animal behavior to necessaryManagement personnel. 每日仔細觀察海洋哺乳動物的行為狀況，發(fā)現(xiàn)異常需向管理人員報告。 Maintain a safe and sanitary workingarea and animal living conditions. 保持工作環(huán)境和海洋哺乳動物生活環(huán)境清潔、衛(wèi)生、安全。 Follow SOP guidelines andinstruction for proper preparation of animal food diets. This includesextensive attention to detail for cleaning of food prep areas and food storageareas. 按照 SOP 的指導為它們準備食物；食物準備區(qū)和食品存儲區(qū)要始終保持清洗干凈、整潔衛(wèi)生。 Maintain all exhibit equipment andarea responsibilities on daily basis. 每日都需對全部展覽設(shè)備和區(qū)域進行維護、管理。 Acquire basic knowledge in animalhusbandry and training techniques through supervised structured participation,listening, observation, and reading materials provided. 積極參與有組織的活動，認真聽、認真看、認真閱讀相關(guān)資料，掌握海洋哺乳動物的飼養(yǎng)和訓練基本技術(shù)。 Under close supervision, administeranimal vitamins properly.? 在密切觀察的基礎(chǔ)上為它們合理補充維生素。? Maintain animal records, animalobservations and departmental notebooks. 作好觀察記錄、分門別類作好筆記。 Develop exceptional customer serviceskills for performing supportive roles in education and animals’ interactionprograms. 掌握卓越的客戶服務(wù)技巧、增強動物訓練技能、提高動物互動項目的觀賞性。 Develop the ability to care andtrain the animals. 不斷提高照顧、訓練動物的技能。 Displays the ability to report forduty at scheduled time and in proper uniform.?Must be available for any shift necessary to care for and observe theanimals. 按規(guī)定時間上班、著裝符合要求。遇有輪班需隨叫隨到，以確保動物始終有人照料。 Maintains a sound knowledge of theCompany’s facilities and related services. 對公司的設(shè)施和相關(guān)服務(wù)要諳熟于心。 Develop a professional approach tothe career and function as a team member showing consideration, tolerance,cooperation, reliability and the ability to accept constructive criticism. 身為團隊一員，需不斷發(fā)展自身專業(yè)素養(yǎng)，要細心、寬容、肯合作、敢擔當、善于接受建設(shè)性的批評意見。 Performs all duties related toanimal and guest needs as requested by management and as the department requiresregardless of time, day or location. 不管何時何地，均應(yīng)按照相關(guān)管理要求和部門要求滿足客人需求、切實履行照看動物的職責。 Maintain the department standard ofexcellent physical condition as needed to perform all aspects of the job safely.? Must be able to pass physical swim test on anannual basis. 負責各項工作時，身體條件均應(yīng)嚴格達到部門所設(shè)定的標準，以確保安全無誤。每年均需參加游泳測試并且需過關(guān)。 Responsible understanding andapplying all information contained in department manuals and communicationnotebooks. 部門手冊和溝通筆記本中的內(nèi)容需消化、掌握。 Training on new animal medicalbehavior, new interactive performance behavior, innovative animal enrichmentprograms and training of Specialist- Marine Mammals. 動物醫(yī)療新行為的訓練，互動表演新行為的訓練，動物豐容項目的創(chuàng)新及對海洋動物保育專員的培訓工作。 Skills, Experience & Educational Requirements 技能、經(jīng)驗和教育要求 Basic knowledge of IMATA (2004)International Training Standards for Marine mammals. 掌握IMATA(2004)國際海洋哺乳動物訓練標準基本知識。 Understand the range of importantindicators in Marine mammals (e.g., respiration, fecal traits, etc.). 了解海洋哺乳動物重要指標范圍（如：呼吸，排泄物性狀等等）。 Any swimming 50 meters, snorkelingwithout equipment 20 meters, tread water for 2 minutes, can dive into the 4meters deep pool to salvage 0.5KG lead. 任意泳姿50m，潛泳無裝備20米，?踩水2分鐘，可潛入4米深的水池打撈0.5KG鉛塊。 Possess certificate of Open WaterScuba Certification. 擁有開放水域潛水員等級證書 。 At least 6 years working experiencewith Marine mammals. 至少擁有6年以上與海洋哺乳動物工作經(jīng)驗。 Demonstrate the ability tocommunicate in a clear and professional manner. 能夠清晰而專業(yè)的溝通。 Basic English communication skillsare required. 需要具備基礎(chǔ)的英語溝通能力。