SUMMARY OF POSITION
職位概括
Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
問候顧客及根據(jù)預定為顧客合理安排座位,提供專業(yè)高效的服務,在遵守四季酒店規(guī)范的同時,確保顧客的滿意。
Set up host/hostess stand, review guest reservation and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
整理領位臺,查看預定,根據(jù)餐廳的布置向顧客建議座位。同時根據(jù)餐廳位號圖和每個區(qū)域的最大容量領位,平均每個區(qū)域服務員的工作量,確保向顧客提供符合四季標準的高質(zhì)量服務。
Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
根據(jù)顧客的喜好和人數(shù),迅速為其安排座位。
Answer calls according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
根據(jù)四季標準接聽電話,為顧客做預定或向顧客提供餐廳或酒店其他服務的相關信息。
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
預知顧客的需求,及時滿足顧客的要求或解決問題。認知常客的姓名,使用顧客的名字稱呼顧客。
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily? specials.
保管菜單,保持菜單的整潔。熟悉菜單上的所有菜品及每日推薦。
PREFERRED KNOWLEDGE / QUALIFICATIONS?
職位要求
College degree or equivalent?experience.
大?;蛲葘W歷。
Minimum1 years food service or related work.???????
不少於一年餐飲或相關經(jīng)驗。