Controls and directs the entire section within the framework as defined in the organization chart. To ensure all employees and sub-ordinates adhere to the Hotel rules and regulations. To supervise and delegate duties to all staff within the section and to prepare their work schedules as required.?
Maintains and controls the use of the luggage room, ensuring that luggage is properly stored and labeled at all times.
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Monitors, that the Concierge staff is engaged in their daily duties – greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings, transfer arrangements.
直接負責(zé)禮賓部的工作。確保所有的員工遵守酒店的店規(guī)店紀(jì)。負責(zé)所管轄區(qū)域員工的工作情況。
負責(zé)管理行李房,確保所有的行李有行李標(biāo)簽并且存放在合適的位置。
提供客人感興趣的事情如:酒店服務(wù),本地風(fēng)景區(qū),餐廳,醫(yī)生,觀光點等。?
監(jiān)督員工的日常工作情況-門童應(yīng)于酒店門口問候客人、行李員幫助客人提行李、引領(lǐng)客人進房、日常的分送及交通安排工作。