Scope of Position The Reservations Supervisor will provide a personal consultation and will assist all guests with selecting most ideal possible room choice. Requirements College 3 years Hotel Reservations experience Excellent overall communication and telephone skills Able to multi-task The ability to work well in a team environment Strong Customer service skills Knowledge of SMS, including configuration Knowledge of GDS including rate loading and management Administration and secretarial skills (letter writing, etc.) Supervisory experience and skills Training Techniques  Experience with Microsoft Word and Excel Excellent typing skills Fluent in English and local language Good telephone manners Knowledge of telephone sales techniques Team builder Good decision maker Result-oriented Organized Initiative Diligent Meticulous Neat and tidy Team player Leadership skills Able to work under pressure Willing to take responsibilities Positive attitude Flexible Multi-lingual is preferred 職責(zé)范圍 員工要具備的職責(zé)有： 預(yù)訂主管負(fù)責(zé)為客人介紹、推薦客人所需的最佳房型。 職位要求 大專 至少三年的酒店預(yù)訂經(jīng)驗 良好的溝通和電話技巧 能同時處理多種工作 良好的團(tuán)隊合作精神 為客服務(wù)意識 掌握SMS, 包括系統(tǒng)設(shè)立 了解GDS, 包括價格上傳和管理 行政和秘書技能（信件書寫等） 相關(guān)主管經(jīng)歷和技能 培訓(xùn)技能 掌握Word和Excel 良好的打字技巧 能用中英文進(jìn)行書面和口語交流 主動 勤勞 謹(jǐn)慎 整潔 團(tuán)隊精神 領(lǐng)導(dǎo)技能 能承擔(dān)壓力 勇于承擔(dān)責(zé)任 態(tài)度積極 靈活