Scope of Position
The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests.
Requirements
Have a minimum of 1 year experience in related food and beverage establishment
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English and local language
Professional appearance and demeanor at all times
Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge
職責(zé)范圍
送餐部服務(wù)員負(fù)責(zé)但不局限于送餐部的整體運營。支持團(tuán)隊并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。
職位要求
在相關(guān)餐飲方面至少有
1
年工作經(jīng)歷
對食品和烹飪有著濃厚的興趣
愿意在彈性時間和假期期間工作
必須在安全,謹(jǐn)慎,有組織的方式下
工
作
對食物和準(zhǔn)備方面有深厚的知識
對酒水飲料有深刻了解
有能力使所有層次的客人和管理層相處融洽
有能力在同一時間處理多種任務(wù)
有良好的溝通和組織能力技巧
能夠讓我們的客人感到一貫的喜悅滿意
有能力細(xì)心的處理客人的要求
當(dāng)?shù)卣Z言和英語閱讀,書寫,口語流利
在任何時候保持職業(yè)精神和風(fēng)度
具備數(shù)學(xué)技巧,電腦軟件能力(按照要求)和一些酒店的運行知識
知曉并堅持上海浦東文華能力的關(guān)鍵點:
使客人感到滿意
如同員工一樣一起工作
促進(jìn)氣候的熱情
做到最好
傳遞股東價值
在規(guī)則下做事
做到有責(zé)任心
積極成為“行業(yè)中的最好”
積極在上海文華東方酒店里有職業(yè)發(fā)展
渴望理解和研究競爭
堅持改進(jìn)和工作外知識的獲取
多語種
具有特定酒店行業(yè)知識應(yīng)聘者為先