1.Responsible to assist the Hotel Manager in the management of all aspects of the Beverage & Food functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective managers and staff. Assists and supports all Food & Beverage outlets and banquets for Management and Leadership assistance.
負責(zé)協(xié)助餐飲總監(jiān)完成餐飲部各項職責(zé)的管理,確保與我們的標(biāo)準(zhǔn)一致. 指導(dǎo),執(zhí)行并維持服務(wù)和管理的理念,并將其作為經(jīng)理和員工的指導(dǎo)理念.協(xié)助并支持餐飲部各個餐廳的管理和領(lǐng)導(dǎo).
2.Ability to direct performance of food & beverage management and staff, and follow up with corrections where needed.
能夠直接領(lǐng)導(dǎo)餐飲部經(jīng)理和員工完成工作并對需要改進的地方進行跟進行能夠督促餐飲部經(jīng)理和員工,并維持一個團結(jié)的團體.
3.Directs the activities of the Food & Beverage Department to maintain and improve productivity, service quality, product quality, creativity and merchandising to increase quality, volume, sales and profits.
指導(dǎo)餐飲部各部門的運作情況, 保持并提高工作效率,服務(wù)質(zhì)量,產(chǎn)品,質(zhì)量,產(chǎn)品的創(chuàng)新,銷售和利潤.
4.Maintains effective communication on the activities of the department with Beverage & Food Director and all concerned departments in order to provide the best personal service to the guest
保持與餐飲總監(jiān)和相關(guān)部門的良好溝通,以便為客人提供最好的個人服務(wù).
5.Establishes policies and processes with management for the operation of all food & beverage-related areas to achieve productive and profitable results.
與餐飲部所有相關(guān)部門一起制定經(jīng)營管理制度和程序,以便達到產(chǎn)品最優(yōu)化和利益最優(yōu)化.
6.Assists to establish and achieve objectives and desired standards in guest satisfaction, customer service, food, sanitation, creativity and promotions.
在客人滿意度,對客服務(wù),食物,衛(wèi)生,創(chuàng)造和促銷活動等方面, 協(xié)助建立客觀的可達到的服務(wù)標(biāo)準(zhǔn).
7.Instills a high concern for effective control of guest satisfaction, employee satisfaction, food & beverage products, and operating costs.
對客人滿意度的有效掌控,員工滿意度,餐飲產(chǎn)品和營運成本保持高度關(guān)注.
8.Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
經(jīng)常了解客人的反饋意見,以確保客人對服務(wù)的滿意度.